Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8507 Views
  • 60 replies
  • 8 likes
  • Other
  • 8507 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19542 Views
  • 9 replies
  • 2 likes
  • Other
  • 19542 Views
  • 9 replies
  • 2 likes

Superuser Contribution Can't see all albums in library

PlanFreeCountryUSADeviceWindows/Chrome/Web PlayerOperating SystemWindows 10 My Question or IssueWhen i go to my library and saved albulms, it is only displaying some of the albulms instead of all of them. It seems to stop at 42. If I delete one of th...

  • Newbie
  •   Plan Free Country USA Device Windows/Chrome/Web Player Operating System Windows 10   My Question or Issue When i go to my library and saved albulms, it is only displaying some ...
  • Guido
  • Spotify Legend
  • 804 Views
  • 1 replies
  • 0 likes
  • Other
  • 804 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rearranged the songs in my playlist, but they won’t play in order

hi, ive recently downloaded the 30 day premium trial, made a playlist and then rearranged my songs in a particular order, however, when I play the first song, my order isn’t playing, the playlist just starts shuffling. How do I make it so that my ord...

  • Newbie
  • hi,  ive recently downloaded the 30 day premium trial, made a playlist and then rearranged my songs in a particular order, however, when I play the first song, my order isn’t playing, the playl...
  • Guido
  • Spotify Legend
  • 751 Views
  • 1 replies
  • 0 likes
  • Other
  • 751 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Web Player on Chrome causes lag/stutter...

Everytime I use open.spotify.com on Chrome it immediately lags my computer up and causes framerate issues in games/videos and even on the desktop, my cursor freezes every couple of seconds. It's not because of hardware acceleration, I tried without i...

  • Casual Listener
  • Everytime I use open.spotify.com on Chrome it immediately lags my computer up and causes framerate issues in games/videos and even on the desktop, my cursor freezes every couple of seconds. It's not ...
  • rghineg1997
  • Newbie
  • 21747 Views
  • 25 replies
  • 6 likes
  • music
  • 21747 Views
  • 25 replies
  • 6 likes

Broken/inconsistent app/useless support on Twitter.

PlanFreeCountryUSADevice Samsung Galaxy S9Operating SystemWindows 7 My Question or IssueI am so incredibly enraged with all of the issues I have had with this app, and the incopetent "support" I got from the Twitter account. Seriously, change the twi...

  • Regular
  •   Plan Free Country USA Device  Samsung Galaxy S9 Operating System Windows 7   My Question or Issue I am so incredibly enraged with all of the issues I have had with this ap...
  • 13yako
  • Regular
  • 1044 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 1044 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution PS4 gets unlinked from spotify

PlanPremiumCountryUSADeviceiPhone 6S, PS4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I use spotify on both iphone and ps4, when I come back from work and try playing music on ps4 using my iphone as remote, it works ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 6S, PS4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I use spotify on both iphone and ps4, when I co...
  • MusicThrall
  • Casual Listener
  • 3123 Views
  • 2 replies
  • 1 likes
  • 3123 Views
  • 2 replies
  • 1 likes

Superuser Contribution Box Car Racer don't reproduce

Plan: PremiumCountry: Italy My Question or Issue:I can't reproduce Box Car Racer's song. The message attached appears when I try to reproduce a song, the player doesn't show up and I can't hear anything. What should I do?Thank you,Marco

  • Newbie
  • Plan: Premium Country: Italy   My Question or Issue: I can't reproduce Box Car Racer's song. The message attached appears when I try to reproduce a song, the player doesn't show ...
  • Guido
  • Spotify Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • music
  • 742 Views
  • 1 replies
  • 0 likes

Solved!! Songs are added automatically to one playlist

PlanFreeCountrySwedenDeviceDesktopOperating SystemWindows 10My Question or IssueI have a playlist of 115 songs and 9 songs that I have added myself. when i listen to my daily mix or any other playlist or album, all the songs ends up in that playlist ...

  • Casual Listener
  • Plan Free Country Sweden Device Desktop Operating System Windows 10 My Question or Issue I have a playlist of 115 songs and 9 songs that I have added myself. when i listen to my daily mix or...
  • ListenToGlobal
  • Composer
  • 2011 Views
  • 7 replies
  • 0 likes
  • Other
  • 2011 Views
  • 7 replies
  • 0 likes

Superuser Contribution Most streamed artist may 2019

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPremiumCountryNetherlandsDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWHO IS THE MOST ST...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Premium Country Netherlands Device Iphone 7 Operating System (iOS 10, Andr...
  • Guido
  • Spotify Legend
  • 2040 Views
  • 1 replies
  • 0 likes
  • Other
  • 2040 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with subscription to get free google home mini

PlanPremium/ FamilyCountryCanadaDevicePC Operating Systemwindow 10 My Question or IssueHi, I wait until the free trial prenim finish. And I tried to get the google home mini on a link that want to subscribe to family prenium so im now with family pre...

  • Casual Listener
  • Plan Premium/ Family Country Canada Device PC  Operating System window 10   My Question or Issue Hi, I wait until the free trial prenim finish. And I tried to get the google home ...
  • Guido
  • Spotify Legend
  • 1902 Views
  • 5 replies
  • 0 likes
  • Other
  • 1902 Views
  • 5 replies
  • 0 likes

Superuser Contribution Multiple artists named "Tea" mixed into one single artist page

On the artist page for "Tea", multiple artists with the same name are mixed into one. (spotify:artist:0olHgELPOU04EExvCvVmhW) The swiss progressive rock band "TEA" with the albums "Tea" (spotify:album:5B1zFOPTMwPRlOYF1aErcj | spotify:album:0i1mikbNbI...

  • Music Fan
  • On the artist page for "Tea", multiple artists with the same name are mixed into one. (spotify:artist:0olHgELPOU04EExvCvVmhW)   The swiss progressive rock band "TEA" with the albums "Tea" (sp...
  • Guido
  • Spotify Legend
  • 939 Views
  • 2 replies
  • 0 likes
  • Other
  • 939 Views
  • 2 replies
  • 0 likes

Superuser Contribution Nilsson/Corelli Turandot - Nessun Dorma has extra fade added to the end of the track

There's a problem with the Molinari-Pradelli/Nilsson/Corelli recording of Turandot in the following track:https://open.spotify.com/track/4sQJ95y3cMcdTzyNIEAR1F?si=ZQamHqqjSUqht0dodSqu5w The track above has had an extra 7 seconds of fade into the next...

  • Newbie
  • There's a problem with the Molinari-Pradelli/Nilsson/Corelli recording of Turandot in the following track: https://open.spotify.com/track/4sQJ95y3cMcdTzyNIEAR1F?si=ZQamHqqjSUqht0dodSqu5w   Th...
  • Guido
  • Spotify Legend
  • 702 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Acer 14 Chromebook

I'm brand new to spotify and have the premium subscription. I can't download music on the chromebook even with the app installed. What am I doing wrong?

  • Newbie
  • I'm brand new to spotify and have the premium subscription. I can't download music on the chromebook even with the app installed. What am I doing wrong?
  • Guido
  • Spotify Legend
  • 768 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 768 Views
  • 1 replies
  • 0 likes

app no funciona bien

por que la App no funciona bien en windows phone ,me gusta mucho spotify llevo 4 años usandolo y no es posible que en windows phone sea deficiente la app

  • Casual Listener
  • por que la App no funciona bien en windows phone ,me gusta mucho spotify llevo 4 años usandolo y no es posible que en windows phone sea deficiente la app
  • noraalej
  • Casual Listener
  • 723 Views
  • 2 replies
  • 0 likes
  • 723 Views
  • 2 replies
  • 0 likes

I can’t play Post Malone - Better Now, what should i do?

PlanPremiumCountryHungary DeviceiPhone 8Operating SystemiOS 12.2 My Question or IssueI can’t play Post Malone - Better now. What should i do?

  • Newbie
  • Plan Premium Country Hungary   Device iPhone 8 Operating System iOS 12.2   My Question or Issue I can’t play Post Malone - Better now. What should i do?  
  • ListenToGlobal
  • Composer
  • 2002 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 2002 Views
  • 3 replies
  • 0 likes

Solved!! Liked songs not in playlist

PlanFree/PremiumCountry DeviceSamsung Galaxy J3Operating SystemAndroid My Question or IssueSome songs i liked do not appear in the playlist of my favourite songs. What to do now? Thanks for answering!

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy J3 Operating System Android   My Question or Issue Some songs i liked do not appear in the playlist of my favourite songs.  ...
  • ListenToGlobal
  • Composer
  • 2750 Views
  • 7 replies
  • 0 likes
  • music
  • 2750 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution No one web player works, but the application does

PlanFree/PremiumCountryColombiaDeviceWeb PlayerOperating SystemWindows 10 My Question or IssueHi, Spotify Community. I tried to play music from the Spotify web player and I could not. My main browser is Opera, although the same happens with Chrome, E...

  • Casual Listener
  • Plan Free/Premium Country Colombia Device Web Player Operating System Windows 10   My Question or Issue Hi, Spotify Community.  I tried to play music from the Spotify web pla...
  • Katerina
  • Spotify Legend
  • 2009 Views
  • 1 replies
  • 1 likes
  • Other
  • 2009 Views
  • 1 replies
  • 1 likes

[Discover Weekly] Includes Songs Already on Playlists / Songs I've Heard Before

Starting about a month ago, my Discover Weekly playlist has started to include songs I've listed to before and songs that are already saved to my playlists. I love listening to this playlist to disover songs I haven't heard before Somewhat related, b...

  • Casual Listener
  • Starting about a month ago, my Discover Weekly playlist has started to include songs I've listed to before and songs that are already saved to my playlists.    I love listening to this pl...
  • ListenToGlobal
  • Composer
  • 1255 Views
  • 1 replies
  • 1 likes
  • Other
  • 1255 Views
  • 1 replies
  • 1 likes

Solved!! Podcast not uploading

I manage a podcast through Podbean and all our episodes have synced until the one that was uploaded on Wednesday, 5/1. That one has posted everywhere else except to Spotify. The connection between Podbean and Spotify is still active. Can you tell me ...

  • Casual Listener
  • I manage a podcast through Podbean and all our episodes have synced until the one that was uploaded on Wednesday, 5/1. That one has posted everywhere else except to Spotify. The connection between Po...
  • ListenToGlobal
  • Composer
  • 3242 Views
  • 3 replies
  • 0 likes
  • Other
  • 3242 Views
  • 3 replies
  • 0 likes

Lydia - highly suspect ends early in Chrome Webplayer

PlanPremiumCountryCanadaDeviceWindows 10 PC, webplayer on chromeOperating Systemwindows 10 My Question or Issue Song Lydia by Highly Suspect will cut out half way through the song ONLY in the Chrome webplayer. It works in all other browsers, but unfo...

  • Newbie
  • Plan Premium Country Canada Device Windows 10 PC, webplayer on chrome Operating System windows 10   My Question or Issue  Song Lydia by Highly Suspect will cut out half way throug...
  • Obuck347
  • Newbie
  • 1414 Views
  • 3 replies
  • 0 likes
  • Other
  • 1414 Views
  • 3 replies
  • 0 likes

Premium on Samsung Smart TV

I have the Spotify ap on my Samsung Smart TV and I have Spotify Premium but how can we easily change users on the TV without having to log each other off?

  • Newbie
  • I have the Spotify ap on my Samsung Smart TV and I have Spotify Premium but how can we easily change users on the TV without having to log each other off?
  • 626 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 626 Views
  • 0 replies
  • 0 likes