Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10525 Views
  • 72 replies
  • 9 likes
  • Other
  • 10525 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20158 Views
  • 9 replies
  • 2 likes
  • Other
  • 20158 Views
  • 9 replies
  • 2 likes

Superuser Contribution "Made For You" section never works

PlanFreeCountryTRDeviceLenovo Ideapad 330Operating SystemLinux Mint 19.1 Cinnamon My Question or IssueHello. I've been using the Spotify desktop app for weeks now. I have 14 playlists and 100+ songs liked on my account, but my "Made For You" screen a...

  • Casual Listener
  • Plan Free Country TR Device Lenovo Ideapad 330 Operating System Linux Mint 19.1 Cinnamon   My Question or Issue Hello. I've been using the Spotify desktop app for weeks now. I hav...
  • Guido
  • Spotify Legend
  • 531 Views
  • 3 replies
  • 0 likes
  • Other
  • 531 Views
  • 3 replies
  • 0 likes

Superuser Contribution The track "Entheogenic - Absolute Love" skips a lot

Hi ! I don't know if it's the right place to report this, but I noticed that the track mentioned in the title sounds like it was ripped from a badly scratched CD. It happens on all devices (macOS, Android, iOS, Windows, ...). Streaming quality is set...

  • Newbie
  • Hi !   I don't know if it's the right place to report this, but I noticed that the track mentioned in the title sounds like it was ripped from a badly scratched CD. It happens on all devices (...
  • Jemi
  • Spotify Legend
  • 631 Views
  • 1 replies
  • 0 likes
  • music
  • 631 Views
  • 1 replies
  • 0 likes

Ps4 app not playing podcast episode

PlanFreeCountryUSADevicePS4Operating SystenewestMy Question or IssueWhen I play a new podcast on my ps4 app, I select today's podcast, and it skips to the next episode. I go to my Galaxy s9 and try it, it's working normal. I connect my phone like usu...

  • Newbie
  • Plan Free Country USA Device PS4 Operating Syste newest My Question or Issue When I play a new podcast on my ps4 app, I select today's podcast, and it skips to the next episode. I go to my G...
  • OneByBoo
  • Roadie
  • 2509 Views
  • 1 replies
  • 1 likes
  • 2509 Views
  • 1 replies
  • 1 likes

Superuser Contribution One Day / Reckoning Song (Wankelmut Remix) suddenly blocked in my country

I swear the song wasn't blocked until yesterday. It's been out for about 7 years and suddenly yesterday or 2 days ago it got blocked in my country and I can't play it anymore. What's the reason for that? Why did they suddenly decide to block it? Any ...

  • Visitor
  • I swear the song wasn't blocked until yesterday. It's been out for about 7 years and suddenly yesterday or 2 days ago it got blocked in my country and I can't play it anymore. What's the reason for t...
  • Guido
  • Spotify Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • music
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution In car stereo not connecting to spotify

I just installed a pioneer sph-da130dab head unit in my car in which the bt connection works fine when streeming through spotify but when i switch from bt to spotify app on the head unit, it says no device connected or will show that there is a song ...

  • Newbie
  •   I just installed a pioneer sph-da130dab head unit in my car in which the bt connection works fine when streeming through spotify but when i switch from bt to spotify app on the head unit, it ...
  • Guido
  • Spotify Legend
  • 846 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 846 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did I get hacked?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAbout a month ago Spotify told me my password was wrong even though I knew it was 100 percent...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue About a...
  • Guido
  • Spotify Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 652 Views
  • 1 replies
  • 0 likes

Playlist not shuffling

Plan:Premium Plan CountryUSA Device(iPhone 7S Plus)Operating System(iOS 12.3.1) My Question or IssueAnytime I try to play a song from my library and shuffle/add songs to my queue, my queue replaces those selected songs and only plays songs from ONE o...

  • Newbie
  • Plan: Premium Plan   Country USA   Device (iPhone 7S Plus) Operating System (iOS 12.3.1)   My Question or Issue Anytime I try to play a song from my library and shuffle/add...
  • 452 Views
  • 0 replies
  • 1 likes
  • music
  • 452 Views
  • 0 replies
  • 1 likes

Superuser Contribution Re: My Spotify acting strang

Hello,I have the same problems.I select a title, connect to the Denon receiver and another title is displayed.I use a family account.I change to another account, everything works fine.But there are problems with the owner's account.So far I have not ...

  • Visitor
  • Hello, I have the same problems. I select a title, connect to the Denon receiver and another title is displayed. I use a family account. I change to another account, everything works fine. But t...
  • user-removed
  • Not applicable
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Alexa Not Playing from “My Songs”

Plan: PremiumCountry: UKDevice Samsung Galaxy S7 AND Amazon Echo Show & DotOperating System 8.0.0 My Question or IssueWhen I attempt to play a song on an Alexa device from my phone I will only allow me to play songs from a playlist. It will not allow...

  • Newbie
  • Plan: Premium Country: UK Device Samsung Galaxy S7 AND Amazon Echo Show & Dot Operating System 8.0.0   My Question or Issue When I attempt to play a song on an Alexa device from m...
  • 547 Views
  • 0 replies
  • 0 likes
  • Other
  • 547 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify song Mix-up

PlanPremiumCountryThe NetherlandsDeviceOneplus 5T & PCOperating SystemAndroid & Windows 10 My Question or IssueA little while ago someone uploaded a song on my Spotify Artist account "Dawnfall". the song is called "Fragmentados" and is some kind of h...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Oneplus 5T &  PC Operating System Android & Windows 10   My Question or Issue A little while ago someone uploaded a song on my ...
  • Guido
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Other
  • 380 Views
  • 1 replies
  • 0 likes

'Your Library' Update Info

PlanFree and PremiumCountryAllOperating SystemAndroid, Windows. My Question or IssueNow that the Library got finally updated, how was the issues pointed out faced?Does we still have a limit in the 'Liked Songs' of 10k? And now the 'Albums' have the s...

  • Music Fan
  • Plan Free and Premium Country All Operating System Android, Windows.   My Question or Issue Now that the Library got finally updated, how was the issues pointed out faced? Does we still...
  • 424 Views
  • 0 replies
  • 0 likes
  • Other
  • 424 Views
  • 0 replies
  • 0 likes

Playlist Picture Not Updating

PlanPremiumCountryIndonesiaDeviceXiaomi A2 LiteOperating SystemAndroid 9 and Windows 10 My Question or IssueWhen im try to change my playlist picture it works fine on my PC,but on my phone are not updating,i tried log out my account its still not upd...

  • Newbie
  • Plan Premium Country Indonesia Device Xiaomi A2 Lite Operating System Android 9 and Windows 10   My Question or Issue When im try to change my playlist picture it works fine on my PC,b...
  • 352 Views
  • 0 replies
  • 0 likes
  • Other
  • 352 Views
  • 0 replies
  • 0 likes

Spotify song Mix-up

PlanPremiumCountryThe NetherlandsDeviceOneplus 5T & PCOperating SystemAndroid & Windows 10 My Question or IssueA little while ago someone uploaded a song on my Spotify Artist account "Dawnfall". the song is called "Fragmentados" and is some kind of h...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Oneplus 5T &  PC Operating System Android & Windows 10   My Question or Issue A little while ago someone uploaded a song on my ...
  • ListenToGlobal
  • Composer
  • 549 Views
  • 3 replies
  • 0 likes
  • Other
  • 549 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify (on various platforms) drops songs halfway through

Plan: Premium (family)Country: USA Device: Amazon alexa, sonos (controlled by mac or iphone apps, or by alexa) My Question or Issue:Hi all -- I've been having issues with spotify cutting off playback in the middle of a song (sometimes it'll move on t...

  • Newbie
  • Plan: Premium (family) Country: USA   Device: Amazon alexa, sonos (controlled by mac or iphone apps, or by alexa)   My Question or Issue: Hi all -- I've been having issues with spotif...
  • Peter
  • Spotify Legend
  • 959 Views
  • 1 replies
  • 0 likes
  • 959 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Albums with a couple of songs saved gone in Your Library

PlanPremiumDevicePC and Andriod My Question or IssueThis just happened, but a lot of songs I saved don't show up on the album list anymore. The entire albums I saved are still there, but the ones where I saved one or two songs from aren't there any m...

  • Newbie
  • Plan Premium Device PC and Andriod   My Question or Issue This just happened, but a lot of songs I saved don't show up on the album list anymore. The entire albums I saved are still there,...
  • randomuser3
  • Regular
  • 1067 Views
  • 2 replies
  • 2 likes
  • Other
  • 1067 Views
  • 2 replies
  • 2 likes

Superuser Contribution Songs and Podcasts stop playing after seconds

PlanPremiumCountryThailand DeviceSpotify websitehttps://open.spotify.com/browse/featured Operating SystemWindows 7 / Google Chrome My Question or IssueSongs and Podcasts stop playing and skip to the next one after seconds

  • Casual Listener
  • Plan Premium Country Thailand   Device Spotify website https://open.spotify.com/browse/featured   Operating System Windows 7 / Google Chrome   My Question or Issue Songs a...
  • mapring21231
  • Casual Listener
  • 1113 Views
  • 2 replies
  • 1 likes
  • music
  • 1113 Views
  • 2 replies
  • 1 likes

Genres order of artist

Hi there,I was wondering about the following.I used the Web API and Spotipy library to retrieve the genres associated with a specific artist. The genres seem to be sorted alphabetically, but is there a way to get a list of the genres sorted by releva...

  • Newbie
  • Hi there, I was wondering about the following. I used the Web API and Spotipy library to retrieve the genres associated with a specific artist. The genres seem to be sorted alphabetically, but is t...
  • 369 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 369 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Song names don't match the music

Hi Spotify, In the album 20th Century Classics: Ibert (https://open.spotify.com/album/04rrFB0U9md13UmiqaaFMj?si=MDoXgYkVTTS2K3z8JYSEMg), the song names for songs 13,14 and 15 are wrongly listed as Flute Concerto ... and it lists the composer as Aram ...

  • Newbie
  • Hi Spotify,   In the album 20th Century Classics: Ibert (https://open.spotify.com/album/04rrFB0U9md13UmiqaaFMj?si=MDoXgYkVTTS2K3z8JYSEMg), the song names for songs 13,14 and 15 are wrongly lis...
  • Jemi
  • Spotify Legend
  • 1144 Views
  • 1 replies
  • 0 likes
  • Other
  • 1144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Artwork won't update in Spotify

Hi, I have a podcast on Spotify (here) whereby I host the files on my website and use feedburner to generate the RS feed. I changed the artwork last year (feedburner points to an artwork file hosted on my domain under the SmartCast settings) and it's...

  • Newbie
  • Hi,   I have a podcast on Spotify (here) whereby I host the files on my website and use feedburner to generate the RS feed. I changed the artwork last year (feedburner points to an artwork fil...
  • Jemi
  • Spotify Legend
  • 6537 Views
  • 1 replies
  • 0 likes
  • Other
  • 6537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeated reports that playlist is inappropriate or offensive

I have a playlist that has been operating since 2013. Three weeks ago, someone made a report that the playlist name, image, and description was offensive or inappropriate. After I contested the report, Spotify reviewed, apologised as all three were n...

  • Casual Listener
  • I have a playlist that has been operating since 2013. Three weeks ago, someone made a report that the playlist name, image, and description was offensive or inappropriate. After I contested the repor...
  • Jemi
  • Spotify Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • Other
  • 521 Views
  • 1 replies
  • 0 likes