Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • RudiHansen
  • Casual Listener
  • 11477 Views
  • 77 replies
  • 9 likes
  • Other
  • 11477 Views
  • 77 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20354 Views
  • 9 replies
  • 2 likes
  • Other
  • 20354 Views
  • 9 replies
  • 2 likes

Album under wrong artist

PlanFree/PremiumCountry DeviceWi Pone 6sOperating SystemiOS 10 My Question or Issue The album X X by LOOΠΔ has been listed under a new artist (LOONA) instead of the correct artisti wasnt sue where to post this problem

  • Newbie
  • Plan Free/Premium Country   Device Wi Pone 6s Operating System iOS 10   My Question or Issue  The album X X by  LOOΠΔ has been listed under a new artist (LOONA) ins...
  • Brunelicia
  • Community Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • music
  • 742 Views
  • 1 replies
  • 0 likes

Solved!! 2018 Wrapped: Couldn't See How Much I Listen

PlanPremium Operating System(iOS 12, macOS Mojave) My Question or Issue Hello,I couldn't see how much I listen music on Spotify in 2018 from https://open.spotify.com/view/2018-page . I can see just favorite top 100 and B-Side.I don't understand why I...

  • Casual Listener
  • Plan Premium   Operating System (iOS 12, macOS Mojave)   My Question or Issue   Hello, I couldn't see how much I listen music on Spotify in 2018 from https://open.spotify...
  • Brunelicia
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • Other
  • 565 Views
  • 1 replies
  • 0 likes

Web Player not working

PlanFreeCountry PolandDevicePersonal ComputerOperating SystemWindows 10 x64 My Question or Issue for the firs time in my life i tried to use the spotify web player [https://open.spotify.com] and all it shows is this (Screenshot), i tried clearing cac...

Screenshot_2.png
  • Regular
  • Plan Free Country  Poland Device Personal Computer Operating System Windows 10 x64   My Question or Issue  for the firs time in my life i tried to use the spotify web player ...
  • Nico
  • Community Legend
  • 562 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 562 Views
  • 3 replies
  • 0 likes

pause symbol not showing when playing music

The pause button does not show when I play music in the web player. I am using Google Chome browser Version 55.0.2883.87 mWindows 8.1 64x

spotify.png
  • Regular
  • The pause button does not show when I play music in the web player.    I am using Google Chome browser Version 55.0.2883.87 m Windows 8.1 64x
  • Nico
  • Community Legend
  • 882 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 882 Views
  • 1 replies
  • 0 likes

Can't log in Spotify web player.

So I just starting my playlist as I usually do from my bookmarks and I just can't use the web player. I can't log in from Chrome and IE, I dont' have any other available options right now. Tried incognito mode, I get the log in screen, it starts to l...

  • Regular
  • So I just starting my playlist as I usually do from my bookmarks and I just can't use the web player.  I can't log in from Chrome and IE, I dont' have any other available options right now.&n...
  • Nico
  • Community Legend
  • 1008 Views
  • 1 replies
  • 2 likes
  • Web Player
    Windows
  • 1008 Views
  • 1 replies
  • 2 likes

Web Player no sound, playlist error

EDIT: It works now. There seem to be issues with the new web player. I tried to play some music in the web player, wich worked perfectly a few days ago. Now, with the new design, I get an error message that something went wrong with my playlist and t...

Unbenannt.png
  • Regular
  • EDIT: It works now. There seem to be issues with the new web player.   I tried to play some music in the web player, wich worked perfectly a few days ago. Now, with the new design, I get an ...
  • Nico
  • Community Legend
  • 716 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 716 Views
  • 1 replies
  • 1 likes

Syncing Offline Playlist On Multiple Devices

So when you download a playlist for offline use on a computer (desktop/laptop), will it automatically sync with your phone and/or ipad? If yes, how do I get that to happen? I hope this scenario makes sense.

  • Newbie
  • So when you download a playlist for offline use on a computer (desktop/laptop), will it automatically sync with your phone and/or ipad? If yes, how do I get that to happen? I hope this scenario makes...
  • Nico
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Web Player-Windows-Cannot Bring Up Log In Page

When I bring up spotify web player and click the log in prompt, it opens a second blank, long, skinny window for about a second and then disapears.The logo procceeds to trace itself again like when I had first opened the page. I go to click the log i...

  • Newbie
  • When I bring up spotify web player and click the log in prompt, it opens a second blank, long, skinny window for about a second and then disapears.The logo procceeds to trace itself again like when I...
  • Nico
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 578 Views
  • 1 replies
  • 0 likes

Spotify does not work anymore on Samsung TV

I used to use Spotify quite regularly on my Samsung TV but as of today all I ever see on the app is a white screen. I tried deleting the app and reinstalling but I cannot reinstall it anymore, only to be told there is a 111 error. Any help? Since the...

  • Newbie
  • I used to use Spotify quite regularly on my Samsung TV but as of today all I ever see on the app is a white screen. I tried deleting the app and reinstalling but I cannot reinstall it anymore, only t...
  • Nico
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 509 Views
  • 1 replies
  • 0 likes

Spotify web player not working

Hi,I was using spotify web player for a while untill 2 days ago when the link would change from play.spotify.com/browse to open.spotify.com/browse. When the link changes it only goes to a white screen and nothing else happens. This only happens when ...

  • Newbie
  • Hi, I was using spotify web player for a while untill 2 days ago when the link would change from play.spotify.com/browse to open.spotify.com/browse. When the link changes it only goes to a white scr...
  • Nico
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 574 Views
  • 1 replies
  • 0 likes

Avoid a language in playlists

PlanPremiumCountrySpainDevice(iPhone 6, Macbook Air, Microsoft)Operating System(iOS 10, Windows 10) My Question or IssueHi there! Is there any way to avoid songs in an specific language in the playlists Spotify suggests me? I love the suggestions mad...

  • Casual Listener
  • Plan Premium Country Spain Device (iPhone 6, Macbook Air, Microsoft) Operating System (iOS 10, Windows 10)   My Question or Issue Hi there!   Is there any way to avoid songs in ...
  • hgserrano
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • music
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Chromecast Shuffle not working

I am using Android 7.1.1, Chromecast video 3rd gen and Chromecast mini's and have the lastest free version of Spotify, everything works but the shuffle feature. If I am casting the shuffle feature will disappear after changing a couple of playlists ?...

  • Newbie
  •   I am using Android 7.1.1, Chromecast video 3rd gen and Chromecast mini's and have the lastest free version of Spotify, everything works but the shuffle feature. If I am casting the shuff...
  • Guido
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Buried in Ads in new Web Player

Ditto on many of the comlpaints about the new web player. Feels like a downgrade. That aside, I've got the problem of Spotify banner ads stacking up and hiding everything. Anyone else with this problem? The new player makes it hard enough to see a pl...

spotify.JPG
  • Casual Listener
  • Ditto on many of the comlpaints about the new web player. Feels like a downgrade. That aside, I've got the problem of Spotify banner ads stacking up and hiding everything. Anyone else with this probl...
  • Nico
  • Community Legend
  • 631 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play downloaded songs from computer on PS4.

I downloaded songs from my computer onto my phone. I thought I was going to be able to play it on my PS4, but it says that I can't play the songs on my PS4 through the PS4 Spotify app. Anyone know how I can fix this?PlanPremiumCountry United StatesDe...

  • Newbie
  • I downloaded songs from my computer onto my phone. I thought I was going to be able to play it on my PS4, but it says that I can't play the songs on my PS4 through the PS4 Spotify app. Anyone know ho...
  • Guido
  • Spotify Legend
  • 1499 Views
  • 1 replies
  • 0 likes
  • 1499 Views
  • 1 replies
  • 0 likes

Web player wont play any songs, please help!!

After the update to the web player, it stopped playing songs and displays a, "Oooops, something went wrong. Reload." option on the top of the screen. Reloading does nothing, restarting my computer does nothing, emptying my cache does nothing, updatin...

  • Casual Listener
  • After the update to the web player, it stopped playing songs and displays a, " Oooops, something went wrong. Reload." option on the top of the screen. Reloading does nothing, restarting my computer ...
  • Nico
  • Community Legend
  • 565 Views
  • 1 replies
  • 2 likes
  • Web Player
  • 565 Views
  • 1 replies
  • 2 likes

Specific songs stopped working on ps4

Hello! I made a playlist of a discography from a band called Dope. It has been one of my top listened to playlist while i am gaming on my ps4.My list contains the six albums that are on spotify. until recently, all six albums had been working just fi...

  • Casual Listener
  • Hello! I made a playlist of a discography from a band called Dope. It has been one of my top listened to playlist while i am gaming on my ps4. My list contains the six albums that are on spotify. un...
  • Nico
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 555 Views
  • 1 replies
  • 0 likes

Adverts not playing

Hi all,I've been having a bit of an issue, it's not major just kinda irritating. Whenever I start playing music from my main play playlist it always starts of saying 'Enjoy 30 mins ad free music after hearing from the following sponsor' or something ...

  • Newbie
  • Hi all, I've been having a bit of an issue, it's not major just kinda irritating. Whenever I start playing music from my main play playlist it always starts of saying 'Enjoy 30 mins ad free music af...
  • Nico
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

I have a problem.

PlanFreeCountryTurkeyDeviceHuawei P SmartOperating SystemAndroid Oreo My Question or Issue I have a problem. Can you help me?

  • Regular
  • Plan Free Country Turkey Device Huawei P Smart Operating System Android Oreo   My Question or Issue  I have a problem. Can you help me?
  • Mantisentil
  • Community Legend
  • 566 Views
  • 3 replies
  • 0 likes
  • music
  • 566 Views
  • 3 replies
  • 0 likes

Ps4 app

Hello!I'm using ps4 app and it's annoying to use it because the user interface is bad.When i browse the library and select some of the track and music starts to play, that work ok but when i hit the back button i have to browse the library again from...

  • Newbie
  • Hello! I'm using ps4 app and it's annoying to use it because the user interface is bad. When i browse the library and select some of the track and music starts to play, that work ok but when i hit ...
  • Nico
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Browse
  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot get samsung soundbar (N850) to connect to spotify

PlanPremiumCountryCanadaDevice(Samsung S7, Echo Plus, Samsung N850)Operating System(Android) My Question or IssueThe sasmsung soundbar is on WIFI but I cannot get the Echo Plus to play Spotify on the sound bar. The sound bar doesn't even show up unde...

  • Casual Listener
  • Plan Premium Country Canada Device (Samsung S7, Echo Plus, Samsung N850) Operating System (Android)   My Question or Issue The sasmsung soundbar is on WIFI but I cannot get the Echo Pl...
  • Guido
  • Spotify Legend
  • 2591 Views
  • 3 replies
  • 3 likes
  • Samsung
  • 2591 Views
  • 3 replies
  • 3 likes