Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10532 Views
  • 72 replies
  • 9 likes
  • Other
  • 10532 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20161 Views
  • 9 replies
  • 2 likes
  • Other
  • 20161 Views
  • 9 replies
  • 2 likes

Spotify Web Player is messed up!! (This browser doesn't support Spotify web player, etc.)

PlanPremium/Family PlanCountryUnited StatesDeviceHP Chromebook 14 G4Operating SystemChrome OSMy Question or IssueRecently, my school's Chromebook's motherboard was replaced as well as the headphone jack, the speakers, and the keyboard. Before this, l...

  • Newbie
  • Plan Premium/Family Plan Country United States Device HP Chromebook 14 G4 Operating System Chrome OS My Question or Issue Recently, my school's Chromebook's motherboard was replaced as ...
  • Nico
  • Community Legend
  • 876 Views
  • 1 replies
  • 0 likes
  • Other
  • 876 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find playlists from a particular user

PlanFreeCountryUSA DeviceDesktop, MobileOperating SystemWindows, Mac My Question or IssueI have created a playlist that no one can find when searching for it. The playlist is public, my account is linked to a Facebook, yet it does not appear in the s...

  • Casual Listener
  • Plan Free Country USA   Device Desktop, Mobile Operating System Windows, Mac   My Question or Issue I have created a playlist that no one can find when searching for it. The play...
  • Daisy
  • Spotify Legend
  • 1297 Views
  • 5 replies
  • 0 likes
  • Other
  • 1297 Views
  • 5 replies
  • 0 likes

Solved!! Download All User Data

Hi all, my name is Job and I'm a long time and very happy customer of Spotify. I always enjoy the "wrapped" stats that you guys provide at the end of the year and that made me wonder about more stats regarding my music consumption/preferences. That's...

  • Newbie
  •   Hi all, my name is Job and I'm a long time and very happy customer of Spotify.    I always enjoy the "wrapped" stats that you guys provide at the end of the year and that made me ...
  • Maxim
  • Spotify Star
  • 2620 Views
  • 1 replies
  • 2 likes
  • Other
  • 2620 Views
  • 1 replies
  • 2 likes

Superuser Contribution Google Home Mini Help

PlanPremiumCountry USADeviceGoogle Home Mini + iPhone My Question or Issue I just set up my Google Home Mini. Everything looks good except my Spotify (even though it's linked) will not work. I can manually play it from my phone, but when I tell Googl...

  • Newbie
  •   Plan Premium Country  USA Device Google Home Mini + iPhone     My Question or Issue  I just set up my Google Home Mini. Everything looks good except my Spotify (e...
  • Guido
  • Spotify Legend
  • 947 Views
  • 3 replies
  • 0 likes
  • Connect
  • 947 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] Mini Player

Hello - I can't figure out how to fix offline mode on my web player. I have signed out and signed back in. Restarted. Signed out of my app. Deleted cache/cookies. Tried in both Firefox and Chrome. Nothing. Any advice? PlanFreeCountryUS DeviceMacbook ...

  • Newbie
  • Hello -    I can't figure out how to fix offline mode on my web player. I have signed out and signed back in. Restarted. Signed out of my app. Deleted cache/cookies. Tried in both Firefox...
  • Guido
  • Spotify Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Amazon Echo dot unable to play spotify.

PlanPremiumCountry CanadaDeviceSamsung galaxy A5Operating System Android version 8.0.0My Question or Issue I have a spotify account and got an amazon echo dot for christmas and my account in the alexa app says it is linked and is the main music app b...

  • Casual Listener
  •   Plan Premium Country  Canada Device Samsung galaxy A5 Operating System  Android version 8.0.0 My Question or Issue  I have a spotify account and got an amazon echo dot...
  • Peter
  • Spotify Legend
  • 87585 Views
  • 4 replies
  • 0 likes
  • Other
  • 87585 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Web Player: Tab Limit Reached?

Hi Everyone! I have been having this problem for quite some time now with my main Spotify account. Whenever I log in to my Spotify account and try opening the Web Player, it comes up with a window that says, "So you've discovered the tab limit..." wh...

  • Regular
  • Hi Everyone! I have been having this problem for quite some time now with my main Spotify account. Whenever I log in to my Spotify account and try opening the Web Player, it comes up with a window th...
  • Daisy
  • Spotify Legend
  • 2063 Views
  • 3 replies
  • 0 likes
  • ps3
  • 2063 Views
  • 3 replies
  • 0 likes

Superuser Contribution BOSE Soundtouch

Hi! Currently a Premium Family Plan member. I have 5 BOSE Soundtouch Speakers. Need to configure Spotify to work on most at the same time, streaming different kinds of music thorugh the Soundtouch app. How do I go about it? IE - Wife in the Kitchen, ...

  • Newbie
  • Hi!  Currently a Premium Family Plan member.  I have 5 BOSE Soundtouch Speakers.  Need to configure Spotify to work on most at the same time, streaming different kinds of music thor...
  • Guido
  • Spotify Legend
  • 623 Views
  • 1 replies
  • 0 likes
  • Other
  • 623 Views
  • 1 replies
  • 0 likes

saving downloaded songs to external hard drive on chrome book

Curious how i can save my downloaded songs to an external hard drive? my chroebook ony has 9gb avliable, but i have a 1TB external hard drive...i tried everythng i can think of and nothing works..... i downloaded 2 playlists, and it filled the chrome...

  • Newbie
  • Curious how i can save my downloaded songs to an external hard drive? my chroebook ony has 9gb avliable, but i have a 1TB external hard drive...i tried everythng i can think of and nothing works........
  • Bethany_Dawn
  • Community Legend
  • 2992 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 2992 Views
  • 1 replies
  • 0 likes

Invoice gift card

PlanPremiumCountryIta My Question or IssueHi, i have to buy 9 gift card of 9.99 for a contest reward. what i must do to receive the electronic invoice (italy) for the objects i bought ?

  • Casual Listener
  • Plan Premium Country Ita     My Question or Issue Hi, i have to buy 9 gift card of 9.99 for a contest reward. what i must do to receive the electronic invoice (italy) for the objects...
  • Bethany_Dawn
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • Other
  • 438 Views
  • 1 replies
  • 0 likes

Two different accounts on browser and Mac?? +Unable to add songs to playlists on Mac

PlanFreeCountry USDevice(Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I usually only use the app on my mac to play Spotify but recently I tried to sign in on browser and my phone and it was a diff...

  • Newbie
  • Plan Free Country  US Device (Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I usually only use the app on my ma...
  • 568 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 568 Views
  • 0 replies
  • 0 likes

Editing a playlist

My planCan Spotify add a mixeture option for a playlist. Mixing around the songs so that the newest songs you added to you´re playlist maybe ends in the middle. I want this because i want a nicer look on the playlist and not starting the playlist wit...

  • Casual Listener
  • My plan Can Spotify add a mixeture option for a playlist. Mixing around the songs so that the newest songs you added to you´re playlist maybe ends in the middle. I want this because i want a nicer...
  • Sebasty
  • Community Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • music
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution View All Playlists Without Images

I have a lage number of playlists in my account, and when I view my set of playlists on the web, in this case through the Chrome browser, it's very difficult to search for a particular list because they each have giant images. The only way I have bee...

  • Roadie
  • I have a lage number of playlists in my account, and when I view my set of playlists on the web, in this case through the Chrome browser, it's very difficult to search for a particular list because t...
  • Jemi
  • Spotify Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • Other
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forces me to listen to only one artist (which I have never listened to before)

Hi! Since about a month ago my spotify account keeps forcing me to listen to this weird artist that I've never ever listened to before. They're called Depacito and play heavy metal... As soon as I start playing any song or playlist, it instantly swit...

  • Casual Listener
  • Hi!   Since about a month ago my spotify account keeps forcing me to listen to this weird artist that I've never ever listened to before. They're called Depacito and play heavy metal... As soo...
  • Jemi
  • Spotify Legend
  • 1024 Views
  • 1 replies
  • 0 likes
  • Other
  • 1024 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with the shuffle function

PlanPremiumCountryNorway DeviceGalaxy S9 with remote playback on Chromecast AudioOperating SystemAndroid 8 My Question or Issue When listening on a album in Spotify with remote playback on Chromecast, the shuffle function stops working. It works fine...

  • Newbie
  • Plan Premium Country Norway   Device Galaxy S9 with remote playback on Chromecast Audio Operating System Android 8   My Question or Issue  When listening on a album in Spoti...
  • Jemi
  • Spotify Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • Connect
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify dropouts with Chromecast audio

My Question or Issue I have a set of 3 speakers that works with Google home and got a problem when playing music from Spotify premium. After playing for 15-30 minutes I get “dropouts” (a few seconds of silence) and then the music starts again. These ...

  • Newbie
  •   My Question or Issue   I have a set of 3 speakers that works  with Google home and got a problem when playing music from Spotify premium. After playing for 15-30 minutes I get “dr...
  • Jemi
  • Spotify Legend
  • 1482 Views
  • 1 replies
  • 0 likes
  • 1482 Views
  • 1 replies
  • 0 likes

Solved!! Web Player not working

PlanFamiliarCountryArgentinaDeviceWeb Player on Firefox 60.4Operating SystemDebian GNU/Linux My Question or IssueHi, my problem is that I can't play any song on the Web Player. When I click the play button on any song in a playlist, the player just s...

  • Regular
  • Plan Familiar Country Argentina Device Web Player on Firefox 60.4 Operating System Debian GNU/Linux   My Question or Issue Hi, my problem is that I can't play any song on the Web Playe...
  • juanpr87
  • Regular
  • 786 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 786 Views
  • 1 replies
  • 1 likes

From a platform to another suffle restart

Plan : PremiumCountry : Quebec, CanadaDevices : iPhone X, Sonos Play:1Operating System: iOS 12.1.2 - Spotify V-8.4.85.963 and Sonos V-9.3.2 Issue : I don't know if this is a Spotify or Sonos issue, but when I switch the platform from which I listen m...

  • Newbie
  • Plan : Premium Country : Quebec, Canada Devices : iPhone X, Sonos Play:1 Operating System: iOS 12.1.2 - Spotify V-8.4.85.963 and Sonos V-9.3.2   Issue :  I don't know if thi...
  • 392 Views
  • 0 replies
  • 0 likes
  • 392 Views
  • 0 replies
  • 0 likes