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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16816 Views
  • 104 replies
  • 11 likes
  • Other
  • 16816 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21227 Views
  • 9 replies
  • 2 likes
  • Other
  • 21227 Views
  • 9 replies
  • 2 likes

All songs stop after 9 seconds

I have been using the Spotify web player just fine for months on Chrome and now all of a sudden songs only play for 9 seconds. My browser is up to date and nothing else has changed but how long I can play a song. How do you fix this problem? I am usi...

  • Newbie
  • I have been using the Spotify web player just fine for months on Chrome and now all of a sudden songs only play for 9 seconds. My browser is up to date and nothing else has changed but how long I can...
  • Nico
  • Community Legend
  • 1105 Views
  • 1 replies
  • 2 likes
  • music
  • 1105 Views
  • 1 replies
  • 2 likes

unable to play music

PlanFreeCountry HungaryDevice Operating System My Question or Issue My account failed to play music on any device (pc, laptop, mobile). I tried to log out, checked the connection, tried basically everything what's in the list on the support page. My ...

  • Newbie
  • Plan Free Country  Hungary Device   Operating System     My Question or Issue  My account failed to play music on any device (pc, laptop, mobile). I tried to log ou...
  • Nico
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • music
  • 269 Views
  • 1 replies
  • 0 likes

Spotify in Firefox Doesn't work

This problem has come up before, but remains unsolved. Web Player does not play anything in Firefox 62.0.3, but does in Chrome. OS is macOS 10.12.6. How is it possible that this is still a problem?

  • Regular
  • This problem has come up before, but remains unsolved. Web Player does not play anything in Firefox 62.0.3, but does in Chrome. OS is macOS 10.12.6.   How is it possible that this is still a p...
  • Nico
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 555 Views
  • 1 replies
  • 0 likes

Xbox One App not loading

My Question or IssueNot that long ago my xbox app was working just fine and now its just stuck at the start screen and it wont load. Ive tried looking at other posts and trying their solutions. But they just dont seem to work.

  • Newbie
  • My Question or Issue Not that long ago my xbox app was working just fine and now its just stuck at the start screen and it wont load. Ive tried looking at other posts and trying their solutions. But...
  • Nico
  • Community Legend
  • 526 Views
  • 1 replies
  • 2 likes
  • Other
  • 526 Views
  • 1 replies
  • 2 likes

Playlist cover and details won't change

PlanPremiumCountry NorwayDevice( Macbook Pro late 2016)Operating System(macOS Mojave) My Question or Issue Hi, I have a few playlists I update every week. Some of them with a new cover and new information. This playlist I'm changing the cover of ever...

  • Gig Goer
  •   Plan Premium Country  Norway Device ( Macbook Pro late 2016) Operating System (macOS Mojave)   My Question or Issue   Hi,   I have a few playlists I update ev...
  • Nico
  • Community Legend
  • 535 Views
  • 1 replies
  • 0 likes
  • Other
  • 535 Views
  • 1 replies
  • 0 likes

PS4 App

PlanPremiumCountryColombia DevicePlaystation 4 My Question or IssueWhen I play a song of a playlist and connect to my Ps4 the next song is always the first of the playlist, later select another one and the next is the first of the playlist again. I w...

  • Newbie
  • Plan Premium Country Colombia  Device Playstation 4   My Question or Issue When I play a song of a playlist and connect to my Ps4 the next song is always the first of the playlist, ...
  • Nico
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
    PlayStation
  • 490 Views
  • 1 replies
  • 0 likes

Can't remove a song from saved

Hello. I pre-saved a song before it appeared on a link from the artist's social media and when it appeared I didn't like it so I removed it... At least I've tried... The song keeps on reapearing in my saved and I can't get rid of it... Everytime I re...

  • Newbie
  • Hello. I pre-saved a song before it appeared on a link from the artist's social media and when it appeared I didn't like it so I removed it... At least I've tried... The song keeps on reapearing in m...
  • Nico
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • Other
  • 416 Views
  • 1 replies
  • 0 likes

Alexa playback reports unsupported location

PlanFreeCountryCZDeviceAlexa Echo DotMy Question or IssueI enabled Spotify skill, linked my account but when I try to play music with Spotify Alexa says it cannot play because of unsupported location. I am not ready to go for Premium trial to find ou...

  • Casual Listener
  • Plan Free Country CZ Device Alexa Echo Dot My Question or Issue I enabled Spotify skill, linked my  account but when I try to play music with Spotify Alexa says it cannot play because of ...
  • Nico
  • Community Legend
  • 685 Views
  • 2 replies
  • 0 likes
  • Other
  • 685 Views
  • 2 replies
  • 0 likes

Always the same elements are shown in main menu (start menu is frozen)

PlanPremiumCountry GermanyDeviceDiverse devicesOperating SystemDiverse operating systems My Question or IssueFor at least a month always the same artists and playlists are recommended in my main menu (start menu). So always I see "More like chillax",...

  • Casual Listener
  • Plan Premium Country  Germany Device Diverse devices Operating System Diverse operating systems   My Question or Issue For at least a month always the same artists and playlists a...
  • Jendk3r
  • Casual Listener
  • 642 Views
  • 4 replies
  • 0 likes
  • Other
  • 642 Views
  • 4 replies
  • 0 likes

"Daily Mix" and "Discover weekly" playlists are not being created weekly

Plan PremiumDevice Samsung A5 2017Operating System Windows 10My Question or IssueI have 6 Daily Mixes, and now no new Daily mixes have been created since December.Same thing for Discover weekly.I use Spotify several hours every day, like and thumbs u...

  • Newbie
  • Plan Premium Device Samsung A5 2017 Operating System Windows 10 My Question or Issue I have 6 Daily Mixes, and now no new Daily mixes have been created since December. Same thing ...
  • Nico
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • Other
  • 438 Views
  • 1 replies
  • 0 likes

Some songs not playing, even though they're not grayed out.

PlanPremiumCountry USA Operating SystemAndriod Oreo, Windows 10 My Question or IssueI tried listening to some Tyler the Creator but it wont play even though its not grayed out, I cross checked on my girlfriend's phone and it plays just fine. I tried ...

  • Casual Listener
  • Plan Premium Country  USA  Operating System Andriod Oreo, Windows 10   My Question or Issue I tried listening to some Tyler the Creator but it wont play even though its not gra...
  • Nico
  • Community Legend
  • 1679 Views
  • 8 replies
  • 0 likes
  • music
  • 1679 Views
  • 8 replies
  • 0 likes

Solved!! Web Player not working

Hello guys, I've been facing an issue that's affecting my nerves.For about 3 weeks i've been trying to play music on Spotify through my web browser (Chrome) but it keeps skipping the songs from a playlist without playing it. When it stops skipping, i...

  • Regular
  • Hello guys,   I've been facing an issue that's affecting my nerves. For about 3 weeks i've been trying to play music on Spotify through my web browser (Chrome) but it keeps skipping the ...
  • Nico
  • Community Legend
  • 1833 Views
  • 11 replies
  • 0 likes
  • Other
  • 1833 Views
  • 11 replies
  • 0 likes

worst communication ever

Back to downloading misic illegally! About to pay, and I need to play around with**bleep** to get some answers? Who has hours to figure out all this techy stuff. What garbage!

  • Casual Listener
  • Back to downloading misic illegally! About to pay, and I need to play around with**bleep** to get some answers? Who has hours to figure out all this techy stuff. What garbage!  
  • Maxim
  • Spotify Star
  • 672 Views
  • 1 replies
  • 0 likes
  • Other
  • 672 Views
  • 1 replies
  • 0 likes

Ps4 issues

PlanFree/PremiumCountry BrazilDevicePs4 My Question or Issue Is pausing when i dont wanna,in 2 or 3 seconds the music pause,I dont knoe what I do

  • Newbie
  •   Plan Free/Premium Country  Brazil Device Ps4   My Question or Issue  Is pausing when i dont wanna,in 2 or 3 seconds the music pause,I dont knoe what I do
  • Nico
  • Community Legend
  • 674 Views
  • 1 replies
  • 0 likes
  • Other
    PlayStation
    Sony
  • 674 Views
  • 1 replies
  • 0 likes

Current song text is garbled on Xbox One X

PlanPremiumCountry USADeviceXbox One XOperating SystemConsole My Question or IssueThe current song text appears to get overwritten when the next song plays and doesn't let you see clearly what's playing. I've uninstalled and reinstalled the app alrea...

  • Casual Listener
  •   Plan Premium Country  USA Device Xbox One X Operating System Console   My Question or Issue The current song text appears to get overwritten when the next song plays and d...
  • Nico
  • Community Legend
  • 512 Views
  • 3 replies
  • 0 likes
  • Other
  • 512 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cant play on Chrome

Hello, I would like to subscribe to Spotify, so I just created a free account before possibly switching to a familly account.I tried at my work (90% of my music streaming activity, for now with another site), but I can't get the webplayer to work (no...

  • Regular
  • Hello,   I would like to subscribe to Spotify, so I just created a free account before possibly switching to a familly account. I tried at my work (90% of my music streaming activity, fo...
  • TourFL
  • Regular
  • 2555 Views
  • 5 replies
  • 0 likes
  • Other
  • 2555 Views
  • 5 replies
  • 0 likes

Gear Sport 2: Spotify conflicts with Samsung Music Player (crazy results)

The end result of this post is, "Is there a way to disable or uninstall the Gear Sport 2 default Samsung music player?" I have the latest Gear Sport 2 OS installed, as well as the Spotify app. Please be aware this issue would probably only be detecte...

  • Casual Listener
  • The end result of this post is, "Is there a way to disable or uninstall the Gear Sport 2 default Samsung music player?"   I have the latest Gear Sport 2 OS installed, as well as the Spoti...
  • 795 Views
  • 0 replies
  • 3 likes
  • health
    music
    player
    Spotify
  • 795 Views
  • 0 replies
  • 3 likes

Edge web player rarely plays more than 1 song in a row

PlanFreeCountry USA DeviceWindows 10, Edge web browser My Question or Issue I use Edge at work because it's the only web player that doesn't have issues with the audio stuttering, like the desktop app and other browsers. After a song plays, I will he...

  • Gig Goer
  • Plan Free Country  USA   Device Windows 10, Edge web browser   My Question or Issue  I use Edge at work because it's the only web player that doesn't have issues with the...
  • imnotarealrobot
  • Gig Goer
  • 560 Views
  • 4 replies
  • 0 likes
  • Other
  • 560 Views
  • 4 replies
  • 0 likes

Issues with Spotify on PS4

PlanPremiumCountryUnited StatesDevicePS4Operating SystemNo clue My Question or IssueI have loved Spotify on PS4 since it came out and I’ve never had huge issues with it until now. My Spotify seems to keep downloading but I don’t have any notification...

  • Newbie
  • Plan Premium Country United States Device PS4 Operating System No clue     My Question or Issue I have loved Spotify on PS4 since it came out and I’ve never had huge issues with ...
  • Nico
  • Community Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Editing Details on Playlist

Plan: PremiumCountry: Germany Device: Huawei Mate 10 Pro & LaptopOperating System: Android 9 & Windows 7 I tried to edit my Playlists on my computer via the desktop app but after saving and switching to the next playlist everything is gone except the...

  • Newbie
  • Plan: Premium Country: Germany   Device: Huawei Mate 10 Pro & Laptop Operating System: Android 9 & Windows 7   I tried to edit my Playlists on my computer via the desktop...
  • Nico
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Other
  • 340 Views
  • 1 replies
  • 0 likes