Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8530 Views
  • 60 replies
  • 8 likes
  • Other
  • 8530 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19545 Views
  • 9 replies
  • 2 likes
  • Other
  • 19545 Views
  • 9 replies
  • 2 likes

Superuser Contribution Unable to post spotify issues on your support forum

Country DEDeviceDesktop Browser Opera (Version:57.0.3098.76 (Newest)Operating SystemWindows 10 64 bit My Question or IssueI have been trying to post an issue with the web player and keep getting the error message "this message body contains" and then...

  • Casual Listener
  •   Country  DE Device Desktop Browser Opera (Version:57.0.3098.76 (Newest) Operating System Windows 10 64 bit   My Question or Issue I have been trying to post an issue with th...
  • Guido
  • Spotify Legend
  • 567 Views
  • 2 replies
  • 0 likes
  • Other
  • 567 Views
  • 2 replies
  • 0 likes

Superuser Contribution Germany Region + Ads at Chrome = Crashes

PlanFreeCountryGermany DevicePCOperating SystemWindows 10 with latest chrome version. My Question or IssueHello,Is it me or all the users from my country get their chrome crashed after an ad?I logged in with VPN and other country and everything is fi...

  • Newbie
  • Plan Free Country Germany   Device PC Operating System Windows 10 with latest chrome version.   My Question or Issue Hello, Is it me or all the users from my country get their c...
  • Guido
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Other
  • 294 Views
  • 1 replies
  • 0 likes

Kindle fire restart and download to SD card issue

PlanPremium Device(Kindle Fire 7) My Question or IssueAfter Kindle restart is target storage automatically set to "device" instead of SD card. All playlists and Albums (already downloaded on SD card) start to download once again to "device". I am una...

  • Newbie
  • Plan Premium   Device (Kindle Fire 7)     My Question or Issue After Kindle restart is target storage automatically set to "device" instead of SD card. All playlists and A...
  • 432 Views
  • 0 replies
  • 0 likes
  • Other
  • 432 Views
  • 0 replies
  • 0 likes

Superuser Contribution Invoke Speaker w/o premium

PlanFreeCountry United StatesDeviceInvoke Speaker My Question or Issue Why do I require premium to play Spotify on the Invoke speaker. However I don't if I play from my laptop, phone in my car, or even using bluetooth on the speaker itself? I don't p...

  • Casual Listener
  • Plan Free Country  United States Device Invoke Speaker  My Question or Issue  Why do I require premium to play Spotify on the Invoke speaker. However I don't if I play from my l...
  • Vaderhoff
  • Casual Listener
  • 855 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 855 Views
  • 2 replies
  • 0 likes

Spotify Connect Ports Used

PlanPremiumCountry USA My Question or IssueI have 3 VLANs and one management LAN at my house and all my "smart" devices are in my SmartHome VLAN, which is blocked from my management LAN. My computers are in my management LAN. All VLANs and my managem...

  • Newbie
  • Plan Premium Country  USA   My Question or Issue I have 3 VLANs and one management LAN at my house and all my "smart" devices are in my SmartHome VLAN, which is blocked from my manage...
  • 1607 Views
  • 0 replies
  • 4 likes
  • Connect
  • 1607 Views
  • 0 replies
  • 4 likes

FRUSTRATED: every week, release radar keeps adding more of the tracks i have 'disliked'

PlanPremium My Question or Issuea few weeks ago release radar started adding 'commentary' tracks from artists that I would normally like. at first it was only one or two, and seemed understandable, so i 'disliked' them and assumed release radar would...

  • Casual Listener
  • Plan Premium     My Question or Issue a few weeks ago release radar started adding 'commentary' tracks from artists that I would normally like.  at first it was only one or two, a...
  • 493 Views
  • 0 replies
  • 2 likes
  • Other
  • 493 Views
  • 0 replies
  • 2 likes

Solved!! Can't play songs

PlanPremium CountryThe Netherlands DeviceDesktop Operating SystemWindows 10 My Question or IssueCan't seem to play any songs. When I press play, it just cycles through the songs in my playlist(s). Clicking on a random song and playing it gives me the...

  • Casual Listener
  • Plan Premium   Country The Netherlands    Device Desktop   Operating System Windows 10   My Question or Issue Can't seem to play any songs. When I press play, it...
  • MrHesh
  • Casual Listener
  • 777 Views
  • 1 replies
  • 0 likes
  • Other
  • 777 Views
  • 1 replies
  • 0 likes

Superuser Contribution When listening to Primus' Wynona's Big Brown Beaver song always skips to next song at 1:05

PlanFreeCountry USADeviceWeb player (but also happens on android app)Operating SystemWindows 10 & Android Oreo My Question or Issue The song Wynona's Big Brown Beaver skips to the next song every time I listen to it from any device, when it hits 1:05...

  • Regular
  • Plan Free Country  USA Device Web player (but also happens on android app) Operating System Windows 10 & Android Oreo   My Question or Issue  The song Wynona's Big Brown ...
  • Guido
  • Spotify Legend
  • 766 Views
  • 6 replies
  • 0 likes
  • 766 Views
  • 6 replies
  • 0 likes

Listening music and instegtam

When I'm listening music with spotify and watch insegram stories, the music stop every time that I see a video or a boomerang, even when the story don't have any sound. It's drive me crazy.. PlanPremiumCountry IsraelDeviceOneplus 6tOperating SystemAn...

  • Newbie
  • When I'm listening music with spotify and watch insegram stories, the music stop every time that I see a video or a boomerang, even when the story don't have any sound. It's drive me crazy..   ...
  • 335 Views
  • 0 replies
  • 0 likes
  • music
  • 335 Views
  • 0 replies
  • 0 likes

Solved!! How can I make a podcast avaiable at Spotify?

Hi, I just found that I cannot listen the podcast The Stack Overflow.I want to listen it in Spotify, How can I do it?Is posting here helpful?Or, I need feedback to The Stack Overflow?

  • Casual Listener
  • Hi, I just found that I cannot listen the podcast The Stack Overflow. I want to listen it in Spotify, How can I do it? Is posting here helpful? Or, I need feedback to The Stack Overflow?
  • Nico
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • Other
  • 461 Views
  • 1 replies
  • 0 likes

Mystical Christmas Playlist [playlists]

PlanPremiumCountryUk My Question or Issue There used to be a spotify curated playlist named Mystical Christmas which has now disappeared. Another Spotify user has captured most the songs in their recreation of the original but it's missing some of th...

  • Newbie
  •   Plan Premium Country Uk     My Question or Issue  There used to be a spotify curated playlist named Mystical Christmas which has now disappeared. Another Spotify user ha...
  • 372 Views
  • 0 replies
  • 1 likes
  • Other
  • 372 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Daily mixes in the web player are fading out

Hi,on my Premium plan (I'm from Romania) I was happy to fin my daily mixes available also in the Web Player also. But ... playlist is faded out at the bottom of the page, so as at the very bottom nothing is visible anymore.The first around 12 songs s...

Screenshot_20180926_160543.png
  • Casual Listener
  • Hi, on my Premium plan (I'm from Romania) I was happy to fin my daily mixes available also in the Web Player also. But ... playlist is faded out at the bottom of the page, so as at the very bottom n...
  • Katerina
  • Spotify Legend
  • 1724 Views
  • 5 replies
  • 0 likes
  • Other
  • 1724 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not showing as Status on Discord

PlanPremiumCountryPhillipinesDeviceOppo F3, Sony VAIOOperating SystemAndroid 6.0, Windows 7 My Question or IssueI connected my Spotify account to my Discord account, enabled Device Broadcast Status, turned everything ON on the Connections tab, played...

  • Newbie
  • Plan Premium Country Phillipines Device Oppo F3, Sony VAIO Operating System Android 6.0, Windows 7   My Question or Issue I connected my Spotify account to my Discord account, enabled ...
  • Jemi
  • Spotify Legend
  • 331360 Views
  • 1 replies
  • 3 likes
  • Connect
    music
    Other
  • 331360 Views
  • 1 replies
  • 3 likes

Spotify wont work on Samsung Galaxy Watch through bluetooth?

PlanPremiumCountry USADeviceGalaxy S7 My Question or Issue I bought the Samsung Galaxy Watch 42 mm(bluetooth) and have signed in to Spotify from the watch. When I use wifi I can listen to Spotify perfectly. But when there is no wifi available and my ...

  • Newbie
  • Plan Premium Country  USA Device Galaxy S7  My Question or Issue  I bought the Samsung Galaxy Watch 42 mm(bluetooth) and have signed in to Spotify from the watch. When I use wif...
  • 748 Views
  • 0 replies
  • 2 likes
  • Connect
    Samsung
  • 748 Views
  • 0 replies
  • 2 likes

Spotify iframes size in tablet view

Hi, I have a problem with the spotify iframe sizes in my web pages. When visualizing them from tablets (and just from tablets), they don't scale the right way, keeping the size of the Album / Artist name.Please look at this page (using a tablet) to c...

  • Newbie
  • Hi,   I have a problem with the spotify iframe sizes in my web pages. When visualizing them from tablets (and just from tablets), they don't scale the right way, keeping the size of the Album ...
  • 518 Views
  • 0 replies
  • 0 likes
  • Other
  • 518 Views
  • 0 replies
  • 0 likes

Playlist only partially loads in Web Player

PlanPremiumCountryUSA DeviceWindows PCOperating SystemWindows 10 Pro My Question or Issue I use the web player to listen to my Spotify at work (not allowed/able to install the desktop app). I used to use Internet Explorer but recently was authorized ...

  • Casual Listener
  • Plan Premium Country USA  Device Windows PC Operating System Windows 10 Pro   My Question or Issue  I use the web player to listen to my Spotify at work (not allowed/able to ...
  • meflinda
  • Casual Listener
  • 551 Views
  • 2 replies
  • 1 likes
  • Other
  • 551 Views
  • 2 replies
  • 1 likes

Superuser Contribution Open the Web Player for KaiOS

PlanPremiumCountryNetherlands DeviceNokia 8110 4GOperating SystemKaiOS My Question or IssueSo I recently bought an Nokia 8110 4G, which I really enjoy. One of the biggest downsides though, is that it is unable to play Spotify. My suggestion: Allow th...

  • Casual Listener
  • Plan Premium Country Netherlands  Device Nokia 8110 4G Operating System KaiOS   My Question or Issue So I recently bought an Nokia 8110 4G, which I really enjoy. One of the bigges...
  • Katerina
  • Spotify Legend
  • 54670 Views
  • 3 replies
  • 133 likes
  • Other
  • 54670 Views
  • 3 replies
  • 133 likes

Superuser Contribution Sonos support in UAE

PlanPremiumCountry United Arab Emirates My Question or IssueNow that Spotify has been released in the UAE, when could we expect support for Sonos devices? I've been a Spotify user for several years and used Spotify on Sonos a lot when I lived in the ...

  • Casual Listener
  • Plan Premium Country  United Arab Emirates     My Question or Issue Now that Spotify has been released in the UAE, when could we expect support for Sonos devices? I've been a Sp...
  • dubai_guy
  • Casual Listener
  • 508 Views
  • 2 replies
  • 1 likes
  • 508 Views
  • 2 replies
  • 1 likes

Web Player won't load past 100 songs

PlanPremiumCountryUSA DeviceMacbook Pro My Question or IssueThe Web Player won't load playlists past 100 songs. There's just a loading symbol. It's been like this for about a week.

  • Newbie
  • Plan Premium Country USA   Device Macbook Pro   My Question or Issue The Web Player won't load playlists past 100 songs. There's just a loading symbol. It's been like this for abou...
  • Mantisentil
  • Community Legend
  • 636 Views
  • 1 replies
  • 0 likes
  • Other
  • 636 Views
  • 1 replies
  • 0 likes

Spotify Connect - Will resume play for 2 seconds on its own after pausing a song

PlanPremiumCountry CanadaDeviceDenon w/ Spotify Connect using Android device or Desktop appOperating System(Android Oreo, Windows 10,etc.) My Question or Issue There's been a few times I pause a song on my S9+ or Win10 desktop while playing over Spot...

  • Music Fan
  • Plan Premium Country  Canada Device Denon w/ Spotify Connect using Android device or Desktop app Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue &nbsp...
  • 324 Views
  • 0 replies
  • 0 likes
  • Connect
  • 324 Views
  • 0 replies
  • 0 likes