Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7183 Views
  • 49 replies
  • 6 likes
  • Other
  • 7183 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19143 Views
  • 9 replies
  • 2 likes
  • Other
  • 19143 Views
  • 9 replies
  • 2 likes

Two Artists with the Same Name

There are two artists on spotify with the same name; one is the Kpop group "SEVENTEEN", while the other is an indie producer, "seventeen" (soundcloud.com/danilosmos). Somehow, the latter's music appears on SEVENTEEN's artist page, which has caused a ...

  • Casual Listener
  • There are two artists on spotify with the same name; one is the Kpop group "SEVENTEEN", while the other is an indie producer, "seventeen" (soundcloud.com/danilosmos). Somehow, the latter's music appe...
  • 371 Views
  • 0 replies
  • 0 likes
  • Other
  • 371 Views
  • 0 replies
  • 0 likes

Spotify Connect & auto-play music (after playlist finished...)

Can I use the auto-play music (continous music based on selected playlist) feature on a Spotify connect speaker? When music is playing I can't change the settings of "playback" from a mobile device ... does it depend from the device it was last playi...

  • Regular
  • Can I use the auto-play music (continous music based on selected playlist) feature on a Spotify connect speaker? When music is playing I can't change the settings of "playback" from a mobile device ....
  • 334 Views
  • 0 replies
  • 0 likes
  • Connect
  • 334 Views
  • 0 replies
  • 0 likes

Problem with spotify.

PlanPremiumCountryFinlandDeviceOneplus 3, Windows 10. Operating SystemAndroid, Windows 10. My Question or Issue.For few days already, I think it's close to a week. Spotify wont play some songs at all, on desktop application it says, "Spotify can't pl...

  • Visitor
  • Plan Premium Country Finland Device Oneplus 3, Windows 10.  Operating System Android, Windows 10.   My Question or Issue. For few days already, I think it's close to  a week....
  • Kepsuda
  • Newbie
  • 1416 Views
  • 6 replies
  • 0 likes
  • music
    Other
  • 1416 Views
  • 6 replies
  • 0 likes

Banner ads covering last song on playlist

PlanFreeCountryThe U.S. DeviceAcer Chromebook CB3-131Operating SystemChrome OS Version **bleep**.0.3497.95 My Question or IssueAs you can see, the ad covers the last song (there is one more song below Inside Out)

Screenshot 2018-10-07 at 12.52.49 PM.png
  • Casual Listener
  • Plan Free Country The U.S.  Device Acer Chromebook CB3-131 Operating System Chrome OS Version **bleep**.0.3497.95    My Question or Issue As you can see, the ad cove...
  • squaresquaresqu
  • Casual Listener
  • 970 Views
  • 1 replies
  • 1 likes
  • music
  • 970 Views
  • 1 replies
  • 1 likes

Email not sending to artist support?

Hi ive recently tried to send an email to arist support on spotify but it keeps sending the error message "Uh oh. Something went wrong." Any idea why this is happpening? This is the email im sending: Hi, recently I put a song up on spotify via tuneco...

  • Newbie
  •   Hi ive recently tried to send an email to arist support on spotify but it keeps sending the error message "Uh oh. Something went wrong." Any idea why this is happpening?   This is the ...
  • Sebasty
  • Community Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • Other
  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Web Player No Longer Plays Track URLs

Trying in both Firefox and Chrome (Regular or Incognito/Private mode), recent versions, with DRM content enabled, Spotify can all of a sudden no longer load track urls. I use track urls to manage my playlists, with them I can obtain the album url of ...

  • Regular
  • Trying in both Firefox and Chrome (Regular or Incognito/Private mode), recent versions, with DRM content enabled, Spotify can all of a sudden no longer load track urls.   I use track urls to m...
  • cw_iluv-oqz7
  • Regular
  • 863 Views
  • 2 replies
  • 0 likes
  • Other
  • 863 Views
  • 2 replies
  • 0 likes

Advertisements blocking tracks on Spotify Web

I am using Spotify on my Chromebook, however as of today, advertisements have been blocking the last tracks of albums. For example, in the included picture, the last track, Contronatura, is being covered up by an ad. I cannot scroll down any further.

  • Casual Listener
  • I am using Spotify on my Chromebook, however as of today, advertisements have been blocking the last tracks of albums. For example, in the included picture, the last track, Contronatura, is being cov...
  • 312 Views
  • 0 replies
  • 1 likes
  • Other
  • 312 Views
  • 0 replies
  • 1 likes

Fire TV: incorrect song info

Fire TV Stick. I've noticed a tendacy for some songs to display the incorrect information. For example, while listening on the Fire TV app I was just hearing a Phil Collins song, but according to Spotify it was John Waite. Not sure if this is an app ...

  • Music Fan
  •   Fire TV Stick. I've noticed a tendacy for some songs to display the incorrect information. For example, while listening on the Fire TV app I was just hearing a Phil Collins song, but accordin...
  • 351 Views
  • 0 replies
  • 0 likes
  • Other
  • 351 Views
  • 0 replies
  • 0 likes

Solved!! Unknown devices, random playlists, strange behavior

PlanFamilyCountry CZEDeviceHonor 6AOperating SystemWindows 10 My Question or IssueHi guys, I am facing some strange behavior on my spotify. Behavior differes a little bit on my mobile and in windows 10 apps.I don't know if these issues are related bu...

  • Casual Listener
  • Plan Family Country  CZE Device Honor 6A Operating System Windows 10   My Question or Issue Hi guys,  I am facing some strange behavior on my spotify. Behavior differes a li...
  • Sebasty
  • Community Legend
  • 5203 Views
  • 6 replies
  • 0 likes
  • Other
  • 5203 Views
  • 6 replies
  • 0 likes

Superuser Contribution Similar named artist showing up under my music.

PlanPremiumCountryunited states DeviceiPhone 6 My Question or Issue My artist name is “ Steve J “ there is another artist names “Steve J. “ (with a period) he or she has a song called love song for a b*** . This song is showing on my artist profile a...

  • Newbie
  •   Plan Premium Country united states    Device iPhone 6   My Question or Issue  My artist name is “ Steve J “ there is another artist names “Steve J. “ (with a peri...
  • Guido
  • Spotify Legend
  • 1475 Views
  • 1 replies
  • 0 likes
  • Philips
    PlayStation
    ps3
  • 1475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gapless playback on Sony smart tv

PlanPremiumCountry Australia DeviceSony Smart TVOperating System My Question or Issue I can’t seem to find any settings on my Spotify app on our Sony tv to use gapless playback as I can on all my other devices (iPhone and various Bluetooth devices) -...

  • Newbie
  • Plan Premium Country  Australia  Device Sony Smart TV Operating System   My Question or Issue  I can’t seem to find any settings on my Spotify app on our Sony tv to use g...
  • Guido
  • Spotify Legend
  • 1067 Views
  • 1 replies
  • 1 likes
  • Sony
  • 1067 Views
  • 1 replies
  • 1 likes

Superuser Contribution Web Site play button problem

PlanFree/Premium DeviceWeb PlatformOperating SystemAll My Question or Issue hi, I am developing a web site. And I want to add a play button iframe in my website.When I try to load the iframe the consol throws this: Refused to display ["spotify_share_...

  • Newbie
  •   Plan Free/Premium   Device Web Platform Operating System All   My Question or Issue   hi, I am developing a web site. And I want to add a play button iframe in my web...
  • Guido
  • Spotify Legend
  • 1715 Views
  • 3 replies
  • 0 likes
  • Other
  • 1715 Views
  • 3 replies
  • 0 likes

Superuser Contribution Annoying song when Spotify starts in my car, please help!

Hi,Whenever I connect my Iphone to my car Spotify always starts up with the same song by Houston, its a song I hate and never downloaded, I cant find it anywhere on my playlists.Does anyone know how I can prevent this happening please?

  • Newbie
  • Hi, Whenever I connect my Iphone to my car Spotify always starts up with the same song by Houston, its a song I hate and never downloaded, I cant find it anywhere on my playlists. Does anyone know ...
  • Guido
  • Spotify Legend
  • 428 Views
  • 1 replies
  • 1 likes
  • 428 Views
  • 1 replies
  • 1 likes

Superuser Contribution Discover Weekly Cover in Another Language

For most of this year, my Discover Weekly playlist cover has been in French and not English like it should be. I'm not able to see any settings that would cause my account to assume I'm in either a different country or using a different language. The...

Screen Shot 2018-10-04 at 3.58.49 PM.png
  • Newbie
  • For most of this year, my Discover Weekly playlist cover has been in French and not English like it should be. I'm not able to see any settings that would cause my account to assume I'm in either a d...
  • Guido
  • Spotify Legend
  • 714 Views
  • 1 replies
  • 0 likes
  • Other
  • 714 Views
  • 1 replies
  • 0 likes

Can i have remote control only in local network

PlanPremiumCountryPolandDeviceAndroid, Linux laptop, Denon AVROperating SystemAndroid,Ubuntu My Question or Issue Hi, Is there any option to disable remote control and to have it only in local network. When i'm at work and forgot to switch source to ...

  • Casual Listener
  • Plan Premium Country Poland Device Android, Linux laptop, Denon AVR Operating System Android,Ubuntu   My Question or Issue  Hi, Is there any option to disable remote control and t...
  • Jose_M
  • Spotify Star
  • 2005 Views
  • 3 replies
  • 1 likes
  • Other
  • 2005 Views
  • 3 replies
  • 1 likes

Solved!! [PS4/PlayStation] Disable Genius/Lyrics?

PlanPremiumCountryUSDevicePS4/PlayStation My Question or IssuePretty straightforward question: how does one disable the Genius/Behind the Lyrics feature in the PS4 Spotify app? Thanks!

  • Newbie
  • Plan Premium Country US Device PS4/PlayStation   My Question or Issue Pretty straightforward question: how does one disable the Genius/Behind the Lyrics feature in the PS4 Spotify a...
  • Jose_M
  • Spotify Star
  • 9678 Views
  • 1 replies
  • 1 likes
  • 9678 Views
  • 1 replies
  • 1 likes

Samsung TV Spotify keeps logging out

PlanPremiumCountryCanada DeviceSamsung UN 55 MU6070Operating SystemSamsung TV My Question or Issue Every few days the Spotify accounts logs out. I am then unable to use the "devices available" feature to log in, and have to use my account # and paswo...

  • Newbie
  • Plan Premium Country Canada  Device Samsung UN 55 MU6070 Operating System Samsung TV   My Question or Issue  Every few days the Spotify accounts logs out. I am then unable to...
  • Jose_M
  • Spotify Star
  • 2211 Views
  • 1 replies
  • 2 likes
  • Premium
  • 2211 Views
  • 1 replies
  • 2 likes

[Web Player] not supported by linux

PlanFree/PremiumCountry DeviceLinux embedded deviceOperating SystemLinuxPrograms:FireFox: ESR 52.9.0 64bitChromium 57.0.2987.98 64bit build 8.7 Deb 3.0 My Question or IssueI'm using a embedded linux pc and I'm trying to run spotify trough the browser...

  • Casual Listener
  • Plan Free/Premium Country   Device Linux embedded device Operating System Linux Programs: FireFox: ESR 52.9.0 64bit Chromium 57.0.2987.98 64bit build 8.7 Deb 3.0   My Question o...
  • uiaehuihuidf
  • Casual Listener
  • 3101 Views
  • 3 replies
  • 2 likes
  • Other
  • 3101 Views
  • 3 replies
  • 2 likes

Spotify won’t detect Chromecast

Hi there,I’ve just set up a Chromecast Audio and am trying cast from Spotify. First, my location doesn’t have unlimited / landline internet. Only a cell tower. I want to play my offline music from Spotify, so that I’m not using data. I’ve set the Pla...

  • Newbie
  • Hi there, I’ve just set up a Chromecast Audio and am trying cast from Spotify.   First, my location doesn’t have unlimited / landline internet.  Only a cell tower.  I want to play m...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes