Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11904 Views
  • 80 replies
  • 9 likes
  • Other
  • 11904 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20459 Views
  • 9 replies
  • 2 likes
  • Other
  • 20459 Views
  • 9 replies
  • 2 likes

Superuser Contribution Cannot tell echoDot to play music via speech

Hello,i have a problem with playing music with my Premium-Family-Account when trying to tell my EchoDot via speech to play a title.The Spotify-app on my android-phone is connected to Alexa.Spotify is set a default music-service in alexa. When i say "...

  • Newbie
  • Hello, i have a problem with playing music with my Premium-Family-Account when trying to tell my EchoDot via speech to play a title. The Spotify-app on my android-phone is connected to Alexa. Spot...
  • Peter
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • music
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution queue only plays part of my playlist

PlanPremiumCountry AustriaDeviceXiaomi Mi Box, Webplayer in ChromeOperating SystemAndroid TV 6.0, Windows 10 My Question or Issue When i play a playlist or all of my songs, the player will only put those songs into the queue, who are near the first p...

  • Newbie
  •   Plan Premium Country  Austria Device Xiaomi Mi Box, Webplayer in Chrome Operating System Android TV 6.0, Windows 10   My Question or Issue  When i play a playlist or ...
  • Peter
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 1 likes
  • Other
  • 390 Views
  • 1 replies
  • 1 likes

Superuser Contribution Morgan Wallen presale code

I’ve been listening to Morgan Wallen’s station A LOT and realized my email was my college email that I’m no longer able to access to get my presale code. Does anyone have the presale code? Thanks!

  • Newbie
  • I’ve been listening to Morgan Wallen’s station A LOT and realized my email was my college email that I’m no longer able to access to get my presale code. Does anyone have the presale code?   T...
  • Peter
  • Spotify Legend
  • 1407 Views
  • 1 replies
  • 0 likes
  • Other
  • 1407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeatly Starts Playing Randomly

This issue has happened twice in the last 5 days. Spotify randomly starts playing music. Even when I stopped the music, it will play the next track a few minutes later then repeats several times. Even when changing the device within Spotify it keeps ...

  • Newbie
  • This issue has happened twice in the last 5 days. Spotify randomly starts playing music. Even when I stopped the music, it will play the next track a few minutes later then repeats several times. Eve...
  • Peter
  • Spotify Legend
  • 2505 Views
  • 1 replies
  • 2 likes
  • Other
  • 2505 Views
  • 1 replies
  • 2 likes

Superuser Contribution All ECM Classical albums have lost their "work" information in the track name.

Premium, UK, All devices and OS My Question or IssueThis makes it hard to know which work is playing when an album has two or more works: See screenshots below: BEFORE: AFTER:

Screenshot 2018-10-20 17.14.54.png Screenshot 2018-10-20 17.14.33.png
  • Gig Goer
  • Premium, UK, All devices and OS   My Question or Issue This makes it hard to know which work is playing when an album has two or more works: See screenshots below:   BEFORE: &n...
  • Peter
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • music
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loss quality image / Pierdo calidad en las imágenes

Hola a todos, mi siguiente consulta es acerca de las fotos en las playlist. Quisiera saber específicamente como hacer para que la foto que hago quede con la mayor calidad posible, como las que tienen todas las playlist de Spotify. Probé con diferente...

  • Regular
  • Hola a todos, mi siguiente consulta es acerca de las fotos en las playlist. Quisiera saber específicamente como hacer para que la foto que hago quede con la mayor calidad posible, como las que tienen...
  • Peter
  • Spotify Legend
  • 2295 Views
  • 1 replies
  • 0 likes
  • Other
  • 2295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player not working in Chrome

When I open the Web Player it says:I go to the support site and it tells me to go to settings and enable 'Allow sites to play protected content (recommended)'. It is. I don't know what to do next, Chrome is up to date, I even redownloaded it, I've re...

Screen Shot 2018-08-11 at 3.44.07 PM.png
  • Casual Listener
  • When I open the Web Player it says: I go to the support site and it tells me to go to settings and enable 'Allow sites to play protected content (recommended)'. It is. I don't know what to ...
  • sharp-spark
  • Roadie
  • 5470 Views
  • 8 replies
  • 5 likes
  • Other
  • 5470 Views
  • 8 replies
  • 5 likes

Spotify Google Maps integration on iOS

Latest iOS12, iPhone 8 P, both Google Maps and Spotify are up to date, I am following this article, https://support.spotify.com/us/listen_everywhere/in_the_car/google-maps/ to enable the Spotify integration in Google Maps, however, I do not see any M...

  • Newbie
  • Latest iOS12, iPhone 8 P, both Google Maps and Spotify are up to date,   I am following this article, https://support.spotify.com/us/listen_everywhere/in_the_car/google-maps/ to enable th...
  • Noreczek
  • Newbie
  • 873 Views
  • 1 replies
  • 6 likes
  • Other
  • 873 Views
  • 1 replies
  • 6 likes

bug report: pause/play in web player

PlanFree/PremiumDeviceWeb Player; Chrome 70Operating SystemOS X My Question or Issue So the toggling behavior of play/pause from clicks, and from hitting spacebar, are out of sync. Let's say I have the music playing and I hit ; the music does indeed ...

  • Newbie
  • Plan Free/Premium Device Web Player; Chrome 70 Operating System OS X   My Question or Issue  So the toggling behavior of play/pause from clicks, and from hitting spacebar, are out o...
  • joshft91
  • Casual Listener
  • 510 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 510 Views
  • 1 replies
  • 1 likes

Audio Stutter on PS4

PlanPremiumCountryIrelandDevicePS4 ProOperating System6.02 My Question or IssueI've noticed lately the audio quality on my PS4 in the spotify app stutters many times throughout a song. I've been through https://community.spotify.com/t5/Other-Partners...

  • Regular
  • Plan Premium Country Ireland Device PS4 Pro Operating System 6.02   My Question or Issue I've noticed lately the audio quality on my PS4 in the spotify app stutters many times througho...
  • 1261 Views
  • 0 replies
  • 1 likes
  • 1261 Views
  • 0 replies
  • 1 likes

Superuser Contribution Unlimited account being punctuated with ads

Listening to Spotify through the web-player with my Unlimited account, as I have done for years, but this week I've started getting ads in-between songs. How can I rectify this?

  • Casual Listener
  •   Listening to Spotify through the web-player with my Unlimited account, as I have done for years, but this week I've started getting ads in-between songs. How can I rectify this?
  • Guido
  • Spotify Legend
  • 746 Views
  • 5 replies
  • 0 likes
  • 746 Views
  • 5 replies
  • 0 likes

Superuser Contribution SPOTIFY FOR XBOX 360!

WE WANT THE SPOTIFY APPLICATION FOR XBOX 360! I mean, it's not that I don't have money to buy an Xbox One (I don't have money) but the PS3 has an application, we also deserve that.

81d.png
  • Newbie
  • WE WANT THE SPOTIFY APPLICATION FOR XBOX 360!   I mean, it's not that I don't have money to buy an Xbox One (I don't have money) but the PS3 has an application, we also deserve that. &...
  • Jemi
  • Spotify Legend
  • 1726 Views
  • 1 replies
  • 3 likes
  • Connect
    Other
  • 1726 Views
  • 1 replies
  • 3 likes

Superuser Contribution Available devices

PlanPremiumCountry GermanyDeviceSamsung Galaxy s9+, Android Oreo car radioOperating SystemAndroid OreoMy Question or IssueHello,I connect my car radio unit to the internet using my phones hotspot.But i can't use this connection to stream music via "a...

  • Regular
  • Plan Premium Country    Germany Device Samsung Galaxy s9+, Android Oreo car radio Operating System Android Oreo My Question or Issue Hello, I connect my car radio unit to th...
  • Katerina
  • Spotify Legend
  • 1244 Views
  • 3 replies
  • 0 likes
  • Connect
  • 1244 Views
  • 3 replies
  • 0 likes

Innapropriate ads need to be reported

I've heard an ad for a metal playlist four times now that blatantly threw an f-bomb within seconds of it playing. I don't know about you, but its kinda of an offensive word and super unprofessional for companies to use language in its advertisements ...

  • Newbie
  • I've heard an ad for a metal playlist four times now that blatantly threw an f-bomb within seconds of it playing. I don't know about you, but its kinda of an offensive word and super unprofessional f...
  • 362 Views
  • 0 replies
  • 4 likes
  • music
  • 362 Views
  • 0 replies
  • 4 likes

Google home mini plays alternate versions of songs.

When I ask my google home mini to play certain songs, it plays alternate versions of the song, usually live versions. For example, when I ask it to play one by Metallica, it plays a live version of the song.

  • Newbie
  • When I ask my google home mini to play certain songs, it plays alternate versions of the song, usually live versions. For example, when I ask it to play one by Metallica, it plays a live version...
  • 389 Views
  • 0 replies
  • 2 likes
  • Other
  • 389 Views
  • 0 replies
  • 2 likes

Random Songs Throughout All Playlists Grayed Out

I've had Spotify premium since 2009, but I've never ran into this issue and people have had similar problems, but I can't quite get close to what's going on here. This morning I woke up and random songs have been greyed out and unplayable on both of ...

  • Newbie
  • I've had Spotify premium since 2009, but I've never ran into this issue and people have had similar problems, but I can't quite get close to what's going on here. This morning I woke up and random so...
  • 451 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 451 Views
  • 0 replies
  • 0 likes

Policing commercial use of Spotify

How do Spotify police it's use in commercial contexts - for example Bars, Restaurants etc? Know you're only support personal use, but we all know that businesses use Spotify a lot when they shouldn't. How can they even tell if someone is using it com...

  • Casual Listener
  •   How do Spotify police it's use in commercial contexts - for example Bars, Restaurants etc? Know you're only support personal use, but we all know that businesses use Spotify a lot when they s...
  • SonicEmporium
  • Casual Listener
  • 1641 Views
  • 3 replies
  • 1 likes
  • business
  • 1641 Views
  • 3 replies
  • 1 likes

[Mobile][Social] Choosing multiple fav artists or songs on Tinder profile

Now it's listing some random artists which I have listened by accident. Not my favorite music and I don't talk about anthem song.

  • Regular
  • Now it's listing some random artists which I have listened by accident. Not my favorite music and I don't talk about anthem song.
  • 880 Views
  • 0 replies
  • 1 likes
  • Mobile
    Social
  • 880 Views
  • 0 replies
  • 1 likes

Superuser Contribution App Auto-plays Unwanted Songs in the Background

My Question or Issue As soon as I launch Spotify on my Phone, Web Player (Chrome) seems to develop a life of its own and goes into auto play of questionable songs and playlists. Stopping it doesn't help - after a couple of seconds it skips to another...

  • Casual Listener
  • My Question or Issue  As soon as I launch Spotify on my Phone, Web Player (Chrome) seems to develop a life of its own and goes into auto play of questionable songs and playlists. Stopping it do...
  • Jemi
  • Spotify Legend
  • 682 Views
  • 3 replies
  • 1 likes
  • 682 Views
  • 3 replies
  • 1 likes

Superuser Contribution Discovery Weekly List is not Updating after several Weeks of Spotify Usage

Hi,my "Your Discovery Weekly" Playlist is not updating on Mondays as it should.While my account is a bit older I use Spotify regulary since approx 2 month and am a premium Member since 3 weeks. What can I do to ensure the List is updated weekly ? Sim...

  • Newbie
  • Hi, my "Your Discovery Weekly" Playlist is not updating on Mondays as it should. While my account is a bit older I use Spotify regulary since approx 2 month and am a premium Member since 3 weeks. ...
  • Katerina
  • Spotify Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • Other
  • 431 Views
  • 1 replies
  • 0 likes