Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8961 Views
  • 65 replies
  • 8 likes
  • Other
  • 8961 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19680 Views
  • 9 replies
  • 2 likes
  • Other
  • 19680 Views
  • 9 replies
  • 2 likes

Superuser Contribution Alexa defaulted to Shuffle mode

Premium accountIreland Device:Amazon Alexa Echo Dot My Question or Issue When I ask Alexa to play any Spotify artist, it plays in shuffle mode. I turn off shuffle mode but it resets to 'shuffle on' every time I play a new artist.I have reset / update...

  • Newbie
  • Premium account Ireland   Device: Amazon Alexa Echo Dot   My Question or Issue  When I ask Alexa to play any Spotify artist, it plays in shuffle mode. I turn off shuffle mode bu...
  • dnw78
  • Regular
  • 6842 Views
  • 2 replies
  • 2 likes
  • music
  • 6842 Views
  • 2 replies
  • 2 likes

Pre sale code to Saint Jhn

Plan/PremiumCountry United statesDevice, Samsung Galaxy 9Operating System(iOS 10 My Question or IssueI have spotify premium and I want the pre sale code to Saint John Not a Saint Tour 2 in Chicago November 24th

  • Newbie
  • Plan /Premium Country  United states Device , Samsung Galaxy 9 Operating System (iOS 10   My Question or Issue I have spotify premium and I want the pre sale code to Saint John No...
  • onceuponabash
  • Newbie
  • 466 Views
  • 1 replies
  • 1 likes
  • Sony
  • 466 Views
  • 1 replies
  • 1 likes

Superuser Contribution Gear Sport App Navigation

I just bought the Samsung Gear Sport the other day and downloaded the Spotify app. One issue I'm experiencing is basic navigation: I cannot browse my library by album or artist. When I select "your music" then "your collection" all I get is an endles...

  • Newbie
  • I just bought the Samsung Gear Sport the other day and downloaded the Spotify app.  One issue I'm experiencing is basic navigation:  I cannot browse my library by album or artist.  Whe...
  • Jemi
  • Spotify Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 549 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Play ALL his library

Hi, I want know if I could listen randomly all my music by clicking somewhere, like in Deezer ? Thanks Pauline

  • Casual Listener
  • Hi,   I want know if I could listen randomly all my music by clicking somewhere, like in Deezer ?    Thanks  Pauline
  • Hatsurize
  • Casual Listener
  • 1002 Views
  • 6 replies
  • 0 likes
  • music
  • 1002 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cant Access Hulu From Spotify

I have a spotify premium student account and I activated my free hulu account about a year ago. I don't really watch things on Hulu so, naturally, I forgot about it. I now want to access my Hulu account and when I go to my account page, click "Your S...

  • Newbie
  • I have a spotify premium student account and I activated my free hulu account about a year ago. I don't really watch things on Hulu so, naturally, I forgot about it. I now want to access my Hulu acco...
  • Jemi
  • Spotify Legend
  • 791 Views
  • 1 replies
  • 1 likes
  • Other
  • 791 Views
  • 1 replies
  • 1 likes

When I open spotify, there are already songs playing by strange artists that seem fake.

PlanPremiumCountry CanadaDeviceSamsung S8, 2018 Dell Laptop, 2013 Macbook AirOperating System Android 8, Windows 10, Mac Snow LeopardMy Question or Issue When I open spotify (or after leaving it open but paused for a long time), it starts playing wei...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung S8, 2018 Dell Laptop, 2013 Macbook Air Operating System  Android 8, Windows 10, Mac Snow Leopard My Question or Issue  When I open ...
  • jsannn
  • Community Legend
  • 748 Views
  • 3 replies
  • 0 likes
  • Other
  • 748 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artists not appearing in daily mix

I noticed certain artists not appearing in daily miixes. I made a playlist of those artists. Listening a lot to this list should solve the problem. As the daily mixes adapt to your listening. But it did not not solve it after more than a month of lis...

  • Gig Goer
  •   I noticed certain artists not appearing in daily miixes. I made a playlist of those artists. Listening a lot to this list should solve the problem. As the daily mixes adapt to your liste...
  • Meijer1973
  • Gig Goer
  • 2555 Views
  • 5 replies
  • 2 likes
  • iOS
    music
  • 2555 Views
  • 5 replies
  • 2 likes

Shuffle all artists

Spotify Web Player, free, Firefox 62.0 for Ubuntu. I've added a number of artists to my library (right-click artist name, select "Save to Your Library", artist shows up in "Your Library --> Artists") and would like to shuffle all tracks by all artist...

  • Newbie
  • Spotify Web Player, free, Firefox 62.0 for Ubuntu.   I've added a number of artists to my library (right-click artist name, select "Save to Your Library", artist shows up in "Your Library --&g...
  • 583 Views
  • 0 replies
  • 0 likes
  • 583 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app doesnt installing on Samsung 55MU9000 TV

Hi all,I have a premium spotify and Samsung 55MU9000 TV. 6 mouth ago my spotify was working properly and ı was using so often. But one day spotify app start to not opening, it was waiting on start screen with turning dots and then go to the main scre...

  • Casual Listener
  • Hi all, I have a premium spotify and Samsung 55MU9000 TV. 6 mouth ago my spotify was working properly and ı was using so often. But one day spotify app start to not opening, it was waiting on start ...
  • Katerina
  • Spotify Legend
  • 4635 Views
  • 5 replies
  • 0 likes
  • 4635 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs are disappearing out of my playlist

PlanPremiumCountryNetherlands My Question or IssueSpotify deletes songs out of my playlist without me doing it. My list has around 1000 songs so its not 'full' and when i search for the songs they still are on Spotify. Sometimes they are songs i don'...

  • Casual Listener
  • Plan Premium Country Netherlands   My Question or Issue Spotify deletes songs out of my playlist without me doing it. My list has around 1000 songs so its not 'full' and when i search for ...
  • Daisy
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Other
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Web API Preview Audio Clips

Hi,I work for a software development business and we've recently finished a new Alexa app that allows users to find live music events in their area and preview short clips of each band so they can decide whether they want to check out the show. In or...

  • Newbie
  • Hi, I work for a software development business and we've recently finished a new Alexa app that allows users to find live music events in their area and preview short clips of each band so they ca...
  • Peter
  • Spotify Legend
  • 1657 Views
  • 1 replies
  • 0 likes
  • Other
  • 1657 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repetitive Emails

Hello, I didn’t know where this topic would go but I have a bit of a unique issue. So I am on the student discount, and recently Spotify asked me to re-verify that I’m a student for the year. I think somehow this confused their system into thinking t...

780D9FA4-C9A9-4E02-8860-F143BEAF4712.png
  • Regular
  • Hello, I didn’t know where this topic would go but I have a bit of a unique issue. So I am on the student discount, and recently Spotify asked me to re-verify that I’m a student for the year.  ...
  • Peter
  • Spotify Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Other
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do singles show up in Albums list?

PlanPremiumCountry USAOperating SystemWindows 7 My Question or Issue On the desktop program, the "Albums" tab under "Your Library" will show me singles along with albums when I set it to "Saved Albums Only." I save albums in their entirety so that I ...

  • Newbie
  • Plan Premium Country  USA Operating System Windows 7   My Question or Issue  On the desktop program, the "Albums" tab under "Your Library" will show me singles along with album...
  • Jemi
  • Spotify Legend
  • 1368 Views
  • 1 replies
  • 1 likes
  • music
  • 1368 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't listen to spotify on my TV via ROKU Streaming Stick

Hi. I followed the instructions...logged into spotify on my TV via FB...played a song on my phone, went to devices, selected play on TV...a no go... Help?/

  • Newbie
  • Hi.  I followed the instructions...logged into spotify on my TV via FB...played a song on my phone, went to devices, selected play on TV...a no go... Help?/
  • Peter
  • Spotify Legend
  • 909 Views
  • 1 replies
  • 0 likes
  • 909 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist y reproducción

Me pasa que escucho musica, pero cuando detengo la reproducción y salgo de la app, al volver a ingresar no puedo seguir escuchando ni entrar a otra playlist. Soy premium. Ayuda por favor. Gracias.

  • Casual Listener
  • Me pasa que escucho musica, pero cuando detengo la reproducción y salgo de la app, al volver a ingresar no puedo seguir escuchando ni entrar a otra playlist. Soy premium. Ayuda por fav...
  • Jemi
  • Spotify Legend
  • 536 Views
  • 3 replies
  • 0 likes
  • Other
  • 536 Views
  • 3 replies
  • 0 likes

Superuser Contribution App crashes on startup with Philips 7000 series

PlanPremiumCountryGermanyDevicePhilips TV 7000 series 55PUS7101/12Operating SystemPhilips with Android TV (latest version) included. My Question or IssueWhen I listen to Spotify via the above setup, turn of the TV and turn it on again at later point ...

  • Casual Listener
  • Plan Premium Country Germany Device Philips TV 7000 series 55PUS7101/12 Operating System Philips with Android TV (latest version) included.  My Question or Issue When I listen to Spotif...
  • Peter
  • Spotify Legend
  • 1747 Views
  • 3 replies
  • 0 likes
  • Philips
  • 1747 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I cannot play songs from this singer

PlanPremium Country Indonesia DeviceSamsung A8+ 2018 Operating SystemAndroid My Question or Issue Why i can not play all songs from this singer : Kla Project ? And if i put the link in here (this post) when i click one of the song it only bring me to...

  • Visitor
  •   Plan Premium   Country  Indonesia   Device Samsung A8+ 2018     Operating System Android   My Question or Issue  Why i can not play all songs ...
  • Jemi
  • Spotify Legend
  • 1045 Views
  • 4 replies
  • 0 likes
  • Other
    Samsung
  • 1045 Views
  • 4 replies
  • 0 likes

Sonos and Spotify playlists: Shuffle only working with one specific alphabet letter

Plan: PremiumCountry: US Device: Motorola MotoG5 (Vanilla Android) + Sonos Connect (fully updated)Operating System: Android (fully updated) I have a large-ish (2.5k+ songs) Playlist I pretty much listen to all the time. When trying to play it through...

  • Regular
  • Plan: Premium Country: US   Device: Motorola MotoG5 (Vanilla Android) + Sonos Connect (fully updated) Operating System: Android (fully updated)   I have a large-ish (2.5k+ songs...
  • emily-grace
  • Composer
  • 1105 Views
  • 1 replies
  • 0 likes
  • 1105 Views
  • 1 replies
  • 0 likes

Embed playlist codes on password protected site?

HI, I'm writing an article for a Halloween blog about Halloween music playlist that has a membership system. If I use Spotify playlist embed codes, will the codes work on a password-protected website with a person who is logged in? I can use a link t...

  • Songwriter
  • HI, I'm writing an article for a Halloween blog about Halloween music playlist that has a membership system.  If I use Spotify playlist embed codes, will the codes work on a password-protec...
  • 541 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 541 Views
  • 0 replies
  • 0 likes

Blackberry Bold 9790

I still use my blackberry 9790 and I was just wondering if spotify is available for it by the way the app world is not working for it anymore so I dont have any way to download spotify except by having a jad file.

  • Newbie
  • I still use my blackberry 9790 and I was just wondering if spotify is available for it by the way the app world is not working for it anymore so I dont have any way to download spotify except by havi...
  • 392 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 392 Views
  • 0 replies
  • 0 likes