Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • moshpitgrimreap
  • Casual Listener
  • 10970 Views
  • 73 replies
  • 9 likes
  • Other
  • 10970 Views
  • 73 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20247 Views
  • 9 replies
  • 2 likes
  • Other
  • 20247 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Spotify Web Player is inaccessible under Android

PlanFreeCountryHungaryDeviceMotorola C PlusOperating SystemAndroid Nougat (7.0) My Question or IssueWhen I try to open the Web Player page(open.spotify.com) while requesting Desktop page , it redirects back to the Spotify Home Page (spotify.com/hu).M...

  • Regular
  • Plan Free Country Hungary Device Motorola C Plus Operating System Android Nougat (7.0)   My Question or Issue When I try to open the Web Player page (open.spotify.com) while requestin...
  • Jemi
  • Spotify Legend
  • 50693 Views
  • 5 replies
  • 0 likes
  • Other
  • 50693 Views
  • 5 replies
  • 0 likes

Xbox playlist not working

im gonna keep this short. on xbox i have teo of my playlists and they work on my phone. now, when i try to use them, they are empty despite saying “81 songs.” albums and other stuff work but my added playlist are invisible. is there a fix? (i tried r...

  • Casual Listener
  • im gonna keep this short. on xbox i have teo of my playlists and they work on my phone. now, when i try to use them, they are empty despite saying “81 songs.” albums and other stuff work but my added...
  • Jose_M
  • Spotify Star
  • 720 Views
  • 1 replies
  • 0 likes
  • Other
  • 720 Views
  • 1 replies
  • 0 likes

Where is the album?

Hello, I Just Wanna Now, Why There's not all the Albums of Black Label Society Band, The Older's the best, and just have some of the new's one.PlanPremiumCountry BrazilDeviceMoto G4 PlusOperating SystemAndroid Nougat My Question or Issue Hello, I Jus...

  • Visitor
  • Hello, I Just Wanna Now, Why There's not all the Albums of Black Label Society Band, The Older's the best, and just have some of the new's one. Plan Premium Country  Brazil Device Moto G4 ...
  • Jose_M
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • Other
  • 487 Views
  • 1 replies
  • 0 likes

Spotify Alarm not working

PlanPremiumDeviceNokia 8My Question or Issue So 5 days ago I made a playlist to wake up to on Spotify. I now set this as my alarm on the Clock app. But when it goes off, it makes this annoying bleeping sound instead of playing music and I get an erro...

  • Casual Listener
  •   Plan Premium Device Nokia 8 My Question or Issue  So 5 days ago I made a playlist to wake up to on Spotify. I now set this as my alarm on the Clock app. But when it goes off, it mak...
  • Jose_M
  • Spotify Star
  • 4243 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 4243 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Podcasts] Why am I paying for premium when I have really limited podcast selection?

PlanPremiumCountryRomania DeviceDesktop, Android PhoneOperating SystemWindows 10, Android 7.1.1 My Question or Issuehttps://newsroom.spotify.com/2018-05-10/spotify-and-npr-team-up-to-feed-your-podcast-addiction/Although I can subscribe to the podcast...

  • Casual Listener
  • Plan Premium Country Romania  Device Desktop, Android Phone Operating System Windows 10, Android 7.1.1   My Question or Issue https://newsroom.spotify.com/2018-05-10/spotify-and-n...
  • Guido
  • Spotify Legend
  • 1509 Views
  • 5 replies
  • 1 likes
  • music
    Other
  • 1509 Views
  • 5 replies
  • 1 likes

Superuser Contribution Web player skipping in the middle of songs randomly

PlanFreeDeviceToshiba Chromebook 2Operating SystemChromeOS Starting yesterday, almost all songs have been automatically skipped starting about half a minuite in. I have tried clearing the cache, cookies, and connecting to a different network, but I s...

  • Casual Listener
  • Plan Free Device Toshiba Chromebook 2 Operating System ChromeOS    Starting yesterday, almost all songs have been automatically skipped starting about half a minuite in.  I have...
  • GeneralJMay
  • Casual Listener
  • 1187 Views
  • 2 replies
  • 0 likes
  • Other
  • 1187 Views
  • 2 replies
  • 0 likes

Superuser Contribution Having trouble on looking for musics

I changed my cellphone recently, from a J7 galaxy to a S8 galaxy and since then I've been facing trouble on searching for musics. Besides, sometimes music stops for no reason! Please, could someone help me?!! PlanPremiumBrazil DeviceSamsung Galaxy 8O...

  • Casual Listener
  • I changed my cellphone recently, from a J7 galaxy to a S8 galaxy and since then I've been facing trouble on searching for musics.  Besides, sometimes music stops for no reason!  Please, c...
  • Peter
  • Spotify Legend
  • 627 Views
  • 2 replies
  • 0 likes
  • music
  • 627 Views
  • 2 replies
  • 0 likes

Superuser Contribution Poor Chromecast Performance (constant disconnections and other issues)

I'm constantly having 3 major issues with Spotify and Chromecast:It constantly loses connection (every 20-30 minutes or so). There are 2 kinds of disconnects that happen:Spotify loses connection but the chromecast keeps playing. You have to reconnect...

  • Casual Listener
  • I'm constantly having 3 major issues with Spotify and Chromecast: It constantly loses connection (every 20-30 minutes or so). There are 2 kinds of disconnects that happen: Spotify loses connection...
  • Peter
  • Spotify Legend
  • 2688 Views
  • 1 replies
  • 13 likes
  • Android
    Other
  • 2688 Views
  • 1 replies
  • 13 likes

Superuser Contribution Listeners count for artists

hi there my spotify for artist is crazy im lossing listeners fast but at the same time gaining listeners basicly when i look at my stats 24 days ago its less but if i look at my stats 2018 its shown my listeners are growing whats going on with my spo...

  • Newbie
  • hi there my spotify for artist is crazy  im lossing listeners fast but at the same time gaining listeners basicly when i look at my stats 24 days ago its less but if i look at my stats 2018 its ...
  • Jemi
  • Spotify Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing Music - Opening Spotify App

CountryUSA DeviceGoogle Pixel My Question or IssueDear UX Designers,Whenever a friend shares music with me via Spotify. I click on the link to listen but it does not open up in the Spotify App. Instead it gives me a snippet of the song and if I were ...

  • Casual Listener
  •   Country USA  Device Google Pixel     My Question or Issue Dear UX Designers, Whenever a friend shares music with me via Spotify. I click on the link to listen but it do...
  • Guido
  • Spotify Legend
  • 1141 Views
  • 3 replies
  • 0 likes
  • music
  • 1141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desaparecio mi cola de reproducción

Buenos diasEn el dispositivo web siempre tenia el simbolo de la cola de reproduccion al lado del nivel de sonido y de los dispositivos , sin embargo ahora me ha desaparecido y no se si lo hayan cambiado o que paso.Es una de las cosas que mas utilizab...

  • Newbie
  •     Buenos dias En el dispositivo web siempre tenia el simbolo de la cola de reproduccion al lado del nivel de sonido y de los dispositivos , sin embargo ahora me ha desaparecido y no se...
  • Peter
  • Spotify Legend
  • 848 Views
  • 1 replies
  • 0 likes
  • Other
    WD
  • 848 Views
  • 1 replies
  • 0 likes

A playlist keeps getting followed by my account

So late yesterday i was working on my pc then suddently my song stops and another song starts playing called Porrstjarne (witch means pornstar in english). Also a playlist keept getting added to my spotify account called " "... nothing, the playlist ...

  • Newbie
  • So late yesterday i was working on my pc then suddently my song stops and another song starts playing called Porrstjarne (witch means pornstar in english). Also a playlist keept getting added to...
  • musicajet
  • Composer
  • 834 Views
  • 3 replies
  • 2 likes
  • music
    Other
    Samsung
  • 834 Views
  • 3 replies
  • 2 likes

Superuser Contribution Announcement Nicki Minaj

PlanAllCountry AllDevicePCOperating SystemAll My Question or IssuePlease moderate your announcements so that a half-naked Nicki Minaj doesn't appear on my spotify desktop player when I'm at work.

  • Newbie
  • Plan All Country  All Device PC Operating System All   My Question or Issue Please moderate your announcements so that a half-naked Nicki Minaj doesn't appear on my spotify deskto...
  • Aimee_T
  • Roadie
  • 512 Views
  • 1 replies
  • 0 likes
  • Other
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution This song is broken.

When playing this song, the music stops, it's quiet and then there's weird incremental sounds like a drum or something. Can you fix this song please. https://open.spotify.com/track/4cVfwQ6ZN9xil3Qj60QPRV?si=fLaQzrVbQbapV812vJNGnw Thanks.

  • Regular
  • When playing this song, the music stops, it's quiet and then there's weird incremental sounds like a drum or something. Can you fix this song please.   https://open.spotify.com/track/4cVfwQ6ZN...
  • Aimee_T
  • Roadie
  • 549 Views
  • 1 replies
  • 0 likes
  • WRT
  • 549 Views
  • 1 replies
  • 0 likes

Volvo Spotify App Downgraded

Over the summer Volvo Sensus notified me in my 2018 Volvo XC60 that an upgrade was available for their native Spotify App. I did the upgrade only to find that some important functionality I had with the old app went away. While we were promised new f...

  • Regular
  • Over the summer Volvo Sensus notified me in my 2018 Volvo XC60 that an upgrade was available for their native Spotify App. I did the upgrade only to find that some important functionality I had with ...
  • qkjpsba9-_67
  • Regular
  • 1270 Views
  • 1 replies
  • 1 likes
  • Other
  • 1270 Views
  • 1 replies
  • 1 likes

Superuser Contribution Commercial

Here's my idea for a video Spotify commercial. Young guy driving in car: camera focused on him. He clicks the microphone button in the app and says "play Africa by Toto." He gently nods his head to the music as he drives and progressively gets more i...

  • Newbie
  • Here's my idea for a video Spotify commercial.  Young guy driving in car: camera focused on him. He clicks the microphone button in the app and says "play Africa by Toto." He gently nods his he...
  • Aimee_T
  • Roadie
  • 554 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Social
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web player] Log in with Spotify: Sorry, couldn't find that.

PlanPremiumCountry ChileDeviceSpotify web playerOperating SystemWindows 7My Question or IssueI can't open Spotify web player. I open the link (https://www.spotify.com/cl) Login with my account, after i open the spotify web player and ask for my accou...

1.PNG 1.PNG
  • Regular
  • Plan Premium Country  Chile Device Spotify web player Operating System Windows 7 My Question or Issue I can't open Spotify web player. I open the link (https://www.spotify.com/cl) ...
  • Katerina
  • Spotify Legend
  • 3341 Views
  • 11 replies
  • 0 likes
  • Connect
  • 3341 Views
  • 11 replies
  • 0 likes

Superuser Contribution Devices Available does not list MusicCast devices.

PlanPremiumCountry United KingdomDeviceiPhone 6aOperating SystemiOS 11.4.1 My Question or IssueI am unable to play Spotify via my Yamaha MusicCast devices.Spotify is by far the main source I use on the MusicCast.If this is a Yamaha issue I’m returnin...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device iPhone 6a Operating System iOS 11.4.1   My Question or Issue I am unable to play Spotify via my Yamaha MusicCast devices. Spotify is b...
  • AdrianMurray
  • Casual Listener
  • 1271 Views
  • 2 replies
  • 1 likes
  • Connect
  • 1271 Views
  • 2 replies
  • 1 likes

perry rhodan neo 120 missing

PlanPremiumCountryGermanyDeviceGalaxy S7, DesktopOperating SystemWindows 10 My Question or Issue Listening to the Perry Rhodan Neo Series the Episode (album) 120 is Missing.119 is there 121 is there but no 120. Its bad because its the end of mini ser...

  • Newbie
  • Plan Premium Country Germany Device Galaxy S7, Desktop Operating System Windows 10   My Question or Issue  Listening to the Perry Rhodan Neo Series the Episode (album) 120 is Miss...
  • Jose_M
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • Other
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong title of a song in album

Hello I noticed that two song titles in a album have been switched up.The album im talking about isCostella Music, iTunes(Live From London) - The Fratellis In this album the title of Flathead and Doginabag have been switched up.You can even hear the ...

  • Casual Listener
  • Hello I noticed that two song titles in a album have been switched up. The album im talking about is Costella Music, iTunes(Live From London) - The Fratellis   In this album the title of Fla...
  • SergioDavid
  • Roadie
  • 541 Views
  • 1 replies
  • 0 likes
  • Other
  • 541 Views
  • 1 replies
  • 0 likes