Announcements
Happy Values Week! Today we celebrate *Team Work* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18106 Views
  • 117 replies
  • 11 likes
  • Other
  • 18106 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21551 Views
  • 9 replies
  • 2 likes
  • Other
  • 21551 Views
  • 9 replies
  • 2 likes

can't delete songs from My Library (saved ones)

I have 17 songs in the "Songs" section of my library. I tried to delete them on the desktop, app, android and iphone/ipad but just don't disappear, there are song avalilable and unavailable (gray letters). Also i tried with "Supr" key, clicked the sa...

  • Casual Listener
  • I have 17 songs in the "Songs" section of my library. I tried to delete them on the desktop, app, android and iphone/ipad  but just don't disappear, there are song avalilable and unavailable (gr...
  • SwedishRon
  • Newbie
  • 724 Views
  • 3 replies
  • 2 likes
  • Other
  • 724 Views
  • 3 replies
  • 2 likes

Solved!! spotify on onkyo TX-NR609

I currently have an trial Premium subscription. I try to configure spotify on my onkyo TX-NR609 receiver. When i fill in my username(the number) and the password i created, i get the message that an error occured with login in. No specific error is g...

  • Regular
  • I currently have an trial Premium subscription.   I try to configure spotify on my onkyo TX-NR609 receiver. When i fill in my username(the number) and the password i created, i get the mes...
  • henk31
  • Newbie
  • 30077 Views
  • 20 replies
  • 2 likes
  • 30077 Views
  • 20 replies
  • 2 likes

Spotify playlist amazon echo

I have just purchased an amazon echo, and have set Spotify up as the default media player. I have asked Alexa to play a playlist, to which she understands, but the playlist always starts from the very bottom track. I have the playlist listed as recen...

  • Newbie
  • I have just purchased an amazon echo, and have set Spotify up as the default media player.    I have asked Alexa to play a playlist, to which she understands, but the playlist always star...
  • 657 Views
  • 0 replies
  • 1 likes
  • 657 Views
  • 0 replies
  • 1 likes

Playing through Chromecast

Hey!I've noticed that while I'm listening through Chromecast, my friends cannot see my activity (on the sidebar).It makes me wonder if Spotify is collecting information about my listening while I stream to Chromecast (discover weekly, daily mix etc.....

  • Regular
  • Hey! I've noticed that while I'm listening through Chromecast, my friends cannot see my activity (on the sidebar). It makes me wonder if Spotify is collecting information about my listening wh...
  • 487 Views
  • 0 replies
  • 0 likes
  • music
  • 487 Views
  • 0 replies
  • 0 likes

Spotify Connect crashes on Marantz

Hi, I have a Marantz SR6010 with Spotify connect. It has always worked without problems until recent firmware update of the Marantz SR6010. At first no problems, I play a song from my Nexus 6P (Android 8.1 beta) and the Marantz SR6010 plays it. After...

  • Regular
  • Hi,   I have a Marantz SR6010 with Spotify connect. It has always worked without problems until recent firmware update of the Marantz SR6010.    At first no problems, I play a song...
  • butterill
  • Regular
  • 9954 Views
  • 57 replies
  • 1 likes
  • 9954 Views
  • 57 replies
  • 1 likes

Solved!! Denon AVR-X3100W suddenly unable to connect to Spotify

Hi. Since yesterday my Spotify Connect does not work on the Denon. Any suggestions? Kind regards edbbsyddk

  • Casual Listener
  • Hi.   Since yesterday my Spotify Connect does not work on the Denon. Any suggestions?   Kind regards   edbbsyddk
  • Mahmoodnajafi
  • Newbie
  • 12469 Views
  • 40 replies
  • 0 likes
  • Connect
  • 12469 Views
  • 40 replies
  • 0 likes

[Chromecast] Shuffle only plays first 20 songs of Playlist when casting to devices

I'd like to note from the start that this is a deal breaker for me. When playing on my phone or my PC, shuffle works perfectly. When I decide to switch to my Google Home, my now playing list changes. It selects about 20 songs around the currently pla...

  • Regular
  • I'd like to note from the start that this is a deal breaker for me.   When playing on my phone or my PC, shuffle works perfectly.  When I decide to switch to my Google Home, my now playin...
  • TimTam
  • Regular
  • 1875 Views
  • 1 replies
  • 1 likes
  • PlayStation
  • 1875 Views
  • 1 replies
  • 1 likes

Playing Spotify on Bose SoundTouch

I have been listening to Spotify Premium on my Bose Wave Music System IV for a couple of years now, but in the past few weeks, I haven't been able to use my Wave to play Spotify. I've tried everything (shutting down, resetting, reinstalling software,...

  • Casual Listener
  • I have been listening to Spotify Premium on my Bose Wave Music System IV for a couple of years now, but in the past few weeks, I haven't been able to use my Wave to play Spotify. I've tried everythin...
  • BHester
  • Casual Listener
  • 1223 Views
  • 3 replies
  • 1 likes
  • 1223 Views
  • 3 replies
  • 1 likes

Solved!! Xbox One - Spotify Control (volume, skip...) Not Showing Up In Sidebar

Hi there,I've recently been using the new Spotify app on my Xbox One while playing games and it's been fine until now. Now all of the sudden I've been playing music through spotify but the volume control/app control in the xbox home sidebar (when you...

  • Casual Listener
  • Hi there, I've recently been using the new Spotify app on my Xbox One while playing games and it's been fine until now. Now all of the sudden I've been playing music through spotify but the vol...
  • ThePerilousVoid
  • Newbie
  • 69196 Views
  • 4 replies
  • 1 likes
  • Other
  • 69196 Views
  • 4 replies
  • 1 likes

Spotify Web player + Chromecast streaming randomly drops the sound

Hi guys, Today I started using Spotify Web Player to control Spotify on my Chromecast (since the Windows app doesn't chromecast this). This works well, except for one thing. Sometimes (once every hour) Spotify does not go to the next song after one s...

Untitled.png
  • Newbie
  • Hi guys,   Today I started using Spotify Web Player to control Spotify on my Chromecast (since the Windows app doesn't chromecast this). This works well, except for one thing. Sometimes (once ...
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Spotify support not emailing me

I had a different question before and it didn’t get answered, not even an automated reply. My account recently had problems and I filled out the support form, the same thing happened. Why isn’t spotify emailing me? I’m sure I put the right email addr...

  • Visitor
  • I had a different question before and it didn’t get answered, not even an automated reply. My account recently had problems and I filled out the support form, the same thing happened. Why isn’t spoti...
  • Sebasty
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • Other
  • 512 Views
  • 1 replies
  • 0 likes

Unable to set as default music player in Google Home

Hi I tried setting Spotify as the default Google Home music player, but it keeps failing. I am able to link my account to the Google Home App. When I select "Change default" program, and select spotify, the settings are not updated. Kindly advise, th...

  • Newbie
  • Hi    I tried setting Spotify as the default Google Home music player, but it keeps failing.   I am able to link my account to the Google Home App. When I select "Change default" p...
  • oladunk
  • Casual Listener
  • 2413 Views
  • 3 replies
  • 1 likes
  • 2413 Views
  • 3 replies
  • 1 likes

Gear Sport - Spotify offline doesn't work in training mode

I have a samsung gear sport watch where I've installed the Spotify app. I have premiun accoun and a list downloaded to be accessible offline.When I reproduce this list and I start a training session everything goes fine. However, after the 4th/5th ti...

  • Newbie
  • I have a samsung gear sport watch where I've installed the Spotify app. I have premiun accoun and a list downloaded to be accessible offline. When I reproduce this list and I start a training sessio...
  • roym899
  • Music Fan
  • 966 Views
  • 1 replies
  • 5 likes
  • Samsung
  • 966 Views
  • 1 replies
  • 5 likes

Login on my volvo

Hello, if i try logging inn to the app in my volvo it says username or password is wrong, i then get a message from facebook saying that someone is trying to login from ireland (gives me the ip to the server which is trying to connect), even tho i am...

  • Newbie
  • Hello, if i try logging inn to the app in my volvo it says username or password is wrong, i then get a message from facebook saying that someone is trying to login from ireland (gives me the ip to th...
  • nejatcaliskan
  • Newbie
  • 5487 Views
  • 13 replies
  • 4 likes
  • 5487 Views
  • 13 replies
  • 4 likes

Google Home and Chromecast Version 1

The problem solved last week came back. Google devices mentioned on the subject can't play Spotify. Google Home will prompt me that "Something went wrong". I did the troubleshooting advised to me the last time but it still won't work. Can this issue ...

  • Casual Listener
  • The problem solved last week came back. Google devices mentioned on the subject can't play Spotify. Google Home will prompt me that "Something went wrong". I did the troubleshooting advised to me the...
  • 540 Views
  • 0 replies
  • 0 likes
  • 540 Views
  • 0 replies
  • 0 likes

Solved!! A lot of songs under 1,000 listens

I logged on a few minutes to listen to some music on the web player and I found that a lot of songs are under 1,000 listens on the artist page even though the songs showed that they have been listened to more than 1,000 times on the album page the la...

  • Gig Goer
  • I logged on a few minutes to listen to some music on the web player and I found that a lot of songs are under 1,000 listens on the artist page even though the songs showed that they have been listene...
  • Pekkahenrik81
  • Newbie
  • 43206 Views
  • 38 replies
  • 1 likes
  • 43206 Views
  • 38 replies
  • 1 likes

How do i get rid of annoying waze ads??

I have a premium membership. I don't want waze and nor should I need to download this to use Spotify and maps at the same time. I pay a membership for a reason, so I don't get these annoying ads!! How do I get rid of them please, they are doing my he...

  • Newbie
  • I have a premium membership. I don't want waze and nor should I need to download this to use Spotify and maps at the same time. I pay a membership for a reason, so I don't get these annoying ads!! Ho...
  • jackemsjrg
  • Regular
  • 3508 Views
  • 1 replies
  • 3 likes
  • 3508 Views
  • 1 replies
  • 3 likes

Solved!! Bad track

Hi, I experienced a "bad" recording of a song where there is static in the middle of it. The particular track is Violin Sonata in E Major, Op. 27, No. 6 https://open.spotify.com/track/0RdCs0EEpgbRkfDnVnIzcM There are some issues between 5:20 to 5:40....

  • Casual Listener
  • Hi,   I experienced a "bad" recording of a song where there is static in the middle of it. The particular track is Violin Sonata in E Major, Op. 27, No. 6    https://open.spotify.c...
  • goldbeaver
  • Casual Listener
  • 878 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 878 Views
  • 2 replies
  • 0 likes

Chromecast bug

If I play music with chromecast from my iPhone with random player, Spotify select only the song around the first letter of the first song (example I play on chromecast “Used to you”, Spotify select only song on my library that start with U, V or T).

  • Music Fan
  • If I play music with chromecast from my iPhone with random player, Spotify select only the song around the first letter of the first song (example I play on chromecast “Used to you”, Spotify select o...
  • 718 Views
  • 0 replies
  • 0 likes
  • 718 Views
  • 0 replies
  • 0 likes

Does play of public preview count as a stream?

Hi guys - if a fan plays the public preview of a track on Spotify (i.e., the 30 second stream available without login), does this count as a stream/play on Spotify? I am mostly wondering if I can see as an artist how many times the preview for played...

  • Casual Listener
  • Hi guys - if a fan plays the public preview of a track on Spotify (i.e., the 30 second stream available without login), does this count as a stream/play on Spotify?   I am mostly wondering if ...
  • 1694 Views
  • 0 replies
  • 1 likes
  • music
    Other
  • 1694 Views
  • 0 replies
  • 1 likes