Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7200 Views
  • 49 replies
  • 6 likes
  • Other
  • 7200 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19146 Views
  • 9 replies
  • 2 likes
  • Other
  • 19146 Views
  • 9 replies
  • 2 likes

To be able to submit feedback via the platform / app

As you can with Facebook and Google services, users are more inclined to submit feedback to their services, resulting in a better service. With Spotify, the user has to go out there way, away from the App, in order to deliver feedback, where some use...

  • Visitor
  • As you can with Facebook and Google services, users are more inclined to submit feedback to their services, resulting in a better service.    With Spotify, the user has to go out there wa...
  • 509 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 509 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Web Player no longer works on Edge

Have been using Web Player for over a year on Edge. For last 2 days, it no longer works. It loads the page, flashes, reloads with all the dashboard graphics and then goes away and displays "This page is having a problem loading". On same PC and user ...

  • Casual Listener
  • Have been using Web Player for over a year on Edge.   For last 2 days, it no longer works.   It loads the page, flashes, reloads with all the dashboard graphics and then goes away...
  • user-removed
  • Not applicable
  • 26071 Views
  • 29 replies
  • 12 likes
  • Web Player
  • 26071 Views
  • 29 replies
  • 12 likes

playlists

hi i was browsing through spotify’s ‘emo forever’ and there’s no welcome to the black parade by mcr which is basically the anthem of emos thank you please take this into consideration note that no inconvenience is meant to be caused

  • Newbie
  • hi i was browsing through spotify’s ‘emo forever’ and there’s no welcome to the black parade by mcr which is basically the anthem of emos  thank you please take this into consideration note tha...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Solved!! maximale Anzahl der Downloads erreicht

so ich bin langsam an den Punkt amgekommen, das ich mein spotify abo nicht verlängern werde.ich habe spotify permium seit 2 Jahren.heute kam die Nachricht das ich die maximale anzahl von Downloads erreicht habe (es ist noch genügen Speicher vorhanden...

  • Casual Listener
  • so ich bin langsam an den Punkt amgekommen, das ich mein spotify abo nicht verlängern werde. ich habe spotify permium seit 2 Jahren. heute kam die Nachricht das ich die maximale anzahl von Download...
  • Holle_06
  • Newbie
  • 15180 Views
  • 3 replies
  • 2 likes
  • Other
    Samsung
  • 15180 Views
  • 3 replies
  • 2 likes

Change playlist ablum cover for 'This Is:Dire Straits'

Can you please update the 'This Is: Dire Straits' playlist thumnail/album cover as a a picture of the band instead of some picutres of their ablums as it looks old and not very presentable, a picture of the band like you have got for the 'This Is:Pin...

  • Newbie
  • Can you please update the 'This Is: Dire Straits' playlist thumnail/album cover as a a picture of the band instead of some picutres of their ablums as it looks old and not very presentable, a picture...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Profile link with username instead of randomly generated ID

Hi, I just went through a migration for my newly created account and it all went well. Except now, my profile link contains the randomly generated ID as a user parameter instead of the actual username itself. My previous profile was accessible via : ...

  • Newbie
  • Hi,   I just went through a migration for my newly created account and it all went well. Except now, my profile link contains the randomly generated ID as a user parameter instead of the actua...
  • 673 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Social
  • 673 Views
  • 0 replies
  • 0 likes

Modern psychedelia

Loving this playlist, Got another band for consideration.Black submarine Ex verve members.

  • Newbie
  • Loving this playlist,   Got another band for consideration. Black submarine Ex verve members.
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Why is the song "Gone, Gone, Gone" by Phillip Phillips on the Children's Lullaby playlist?

This is an uptempo song with vocals, completely inappropriate for a lullaby play list. It woke my baby from her nap, ruined my day and I am unhappy.

  • Newbie
  • This is an uptempo song with vocals, completely inappropriate for a lullaby play list. It woke my baby from her nap, ruined my day and I am unhappy.
  • 517 Views
  • 0 replies
  • 0 likes
  • 517 Views
  • 0 replies
  • 0 likes

Artists not displaying in web player (which doesn't work in Firefox)

Two long-term problems I'm having with Spotify web player. 1. Under My Music, only two artists are listed of the hundreds I can see on my phone.2. It won't play in Firefox. Have tried logging out etc. Any ideas for a solution please?

  • Newbie
  • Two long-term problems I'm having with Spotify web player.   1. Under My Music, only two artists are listed of the hundreds I can see on my phone. 2. It won't play in Firefox. Have tried logg...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Refresh Shazam playlist in Spotify

In Spotify I see a playkist called My Shazam. This is a very short list. On my phone there are a lot more songs on My Shazam. How do I refresh them in Spotify? And what if I delete a song in Spotify from this list? Does it dissapear in Shazam on my p...

  • Regular
  • In Spotify I see a playkist called My Shazam. This is a very short list. On my phone there are a lot more songs on My Shazam. How do I refresh them in Spotify? And what if I delete a song in Spotify ...
  • 770 Views
  • 0 replies
  • 1 likes
  • Other
  • 770 Views
  • 0 replies
  • 1 likes

Stop recommending date rape songs

Please stop recommending Ben Taylor's 'Wicked Way' in Spotify. It is a highly offensive, distasteful and sexist song which perpetuates rape culture. I was extremely appalled and disturbed when I heard the song during my Discover Weekly section. I wou...

  • Newbie
  • Please stop recommending Ben Taylor's 'Wicked Way' in Spotify. It is a highly offensive, distasteful and sexist song which perpetuates rape culture. I was extremely appalled and disturbed when I hear...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

[Web Player] utf-8 with titles in radio

Why you don't use utf-8 encoding in your RADIO in web player?I want it because Cyrillic titles in atrists or songs name sometimes don't readable =( Proof: https://play.spotify.com/artist/6oO3QiWdVj5FZQwbdRtsRh - go to "Artist radio" and now see "Зе...

  • Newbie
  • Why you don't use utf-8 encoding in your RADIO in web player? I want it because Cyrillic titles in atrists or songs name sometimes don't readable =(   Proof: https://play....
  • Kokal
  • Newbie
  • 823 Views
  • 2 replies
  • 4 likes
  • Web Player
  • 823 Views
  • 2 replies
  • 4 likes

Tesla Spotify Errors

Hi,At present I do experience 2 errors in the tesla model s version of spotify. Car firmware 7.1 (2.14.66)1.My "songs" does not update in the car.I can add or remove songs in the car or on my phone or Sonos. The Sonos, Android app and Web player keep...

  • Newbie
  • Hi, At present I do experience 2 errors in the tesla model s version of spotify. Car firmware 7.1 (2.14.66) 1. My "songs" does not update in the car. I can add or remove songs in the car or o...
  • Krachael88
  • Casual Listener
  • 4425 Views
  • 7 replies
  • 3 likes
  • Other
  • 4425 Views
  • 7 replies
  • 3 likes

Spotify keeps showing a loading message on and off and unable to navigate or play tracks

Since downloading the application today, the app worked on first use, then after I closed the app and tried loading it again, it worked fine, until I clicked the car looking like symbol on my profile (top right), the app kept running through a "loadi...

  • Visitor
  • Since downloading the application today, the app worked on first use, then after I closed the app and tried loading it again, it worked fine, until I clicked the car looking like symbol on my profile...
  • user-removed
  • Not applicable
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Web Player stops playing songs randomly

I'm using the web player on Chrome OS and haven't had any issues until now. Everything loads up fine, but while I'm playing a song it stops playing randomly and doesn't allow me to start it again. I am able to get it to work again after pausing the s...

  • Newbie
  • I'm using the web player on Chrome OS and haven't had any issues until now. Everything loads up fine, but while I'm playing a song it stops playing randomly and doesn't allow me to start it again. I ...
  • mattcoops73
  • Newbie
  • 5425 Views
  • 5 replies
  • 3 likes
  • Web Player
  • 5425 Views
  • 5 replies
  • 3 likes

Uma Kompton

How about the idea to take down the song “Zayn did 9 / 11”, Zayn Malik is middle eastern and that’s exremtley offense to me and anyone else who’s from the Middle East, and while you’re at it why don’t you just take down Uma Kompton and at least most ...

  • Newbie
  • How about the idea to take down the song “Zayn did 9 / 11”, Zayn Malik is middle eastern and that’s exremtley offense to me and anyone else who’s from the Middle East, and while you’re at it why don’...
  • 442 Views
  • 0 replies
  • 0 likes
  • iOS
    NOW
  • 442 Views
  • 0 replies
  • 0 likes

Spotify Google home mini not all songs from Playlist

Hi all, Sorry if this question was already asked, I tried to find it here but with no result. I'm using the Google home mini and a chromecast audio to play my music. But if I do so I can't play the whole Playlist. The Playlist has about 130 songs. If...

  • Casual Listener
  • Hi all,    Sorry if this question was already asked, I tried to find it here but with no result. I'm using the Google home mini and a chromecast audio to play my music. But if I do so I c...
  • Monkeymarci
  • Casual Listener
  • 767 Views
  • 2 replies
  • 0 likes
  • 767 Views
  • 2 replies
  • 0 likes

Spotify on Roku in Turkey?

I do not understand why Spotify app is not available in Turkey on Roku? I have a premium Spotify account and there is no reason why it should not be available. I bought my Roku in an offical way from Amazon. They send to Turkey. Could you make this h...

  • Newbie
  • I do not understand why Spotify app is not available in Turkey on Roku? I have a premium Spotify account and there is no reason why it should not be available. I bought my Roku in an offical way from...
  • 281 Views
  • 0 replies
  • 0 likes
  • Other
  • 281 Views
  • 0 replies
  • 0 likes