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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7193 Views
  • 49 replies
  • 6 likes
  • Other
  • 7193 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19146 Views
  • 9 replies
  • 2 likes
  • Other
  • 19146 Views
  • 9 replies
  • 2 likes

Just migrated from Groove Music Pass to Spotify Premium - How do I now upgrade to Family Premium

I just did it - moved from Annual Groove Music Pass to Spotify Premium. I DID take advantage of the Groove-music-only 60 day free trial for Spotify Premium - but here's what I want to do and the question(s) I have: 1. Can I upgrade to Premium for Fam...

  • Newbie
  • I just did it - moved from Annual Groove Music Pass to Spotify Premium.  I DID take advantage of the Groove-music-only 60 day free trial for Spotify Premium - but here's what I want to do and th...
  • 375 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 375 Views
  • 0 replies
  • 0 likes

Chiado na reproduçao das musicas pelo bluetooth

Boa noite, recentemente me tornei usuário premium da spotify e estou com um pequeno problema.Quando estou ouvindo musica pelo bluetooth no carro usando spotify noto um pequeno chiado junto a musica.Queria saber se isso é devido a má conexao com a int...

  • Newbie
  • Boa noite, recentemente me tornei usuário premium da spotify e estou com um pequeno problema. Quando estou ouvindo musica pelo bluetooth no carro usando spotify noto um pequeno chiado junto a musica...
  • mauriciovbs
  • Casual Listener
  • 12994 Views
  • 3 replies
  • 0 likes
  • 12994 Views
  • 3 replies
  • 0 likes

Window Phone - Spotify 5.2.4.0

When will spotify release the latest version to windows phone, or it is restricted for the different models? This app sux so bad, Comeback Groove.

  • Newbie
  • When will spotify release the latest version to windows phone, or it is restricted for the different models? This app sux so bad, Comeback Groove.
  • 500 Views
  • 0 replies
  • 2 likes
  • 500 Views
  • 0 replies
  • 2 likes

Web player - Work log in

I have a Spotify account that is linked to my Facebook page, which I love. At work we are able to listen to music through the web player, however Facebook pages are blocked so when I try to log in I receive a blocked page. Is there any work-around fo...

  • Newbie
  • I have a Spotify account that is linked to my Facebook page, which I love. At work we are able to listen to music through the web player, however Facebook pages are blocked so when I try to log ...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Comerciais

Gostaria de demonstrar minha disponibilide para ser garoto propaganda em um dos vídeos de anúncio, danço hip-hop e achei muito divertido os novos anúncios com efeito de bumerangue.Aguardo retorno (marlonjosino@gmail.com).Atenciosamente, Marlon

  • Newbie
  • Gostaria de demonstrar minha disponibilide para ser garoto propaganda em um dos vídeos de anúncio, danço hip-hop e achei muito divertido os novos anúncios com efeito de bumerangue. Aguardo...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Trying to find Jack Miz song - I ain't going home tonite

Hello spotify, i am trying to find a song anywere on the interrnet that is called Jack Miz and the song name is I aint going home tonight

  • Newbie
  • Hello spotify, i am trying to find a song anywere on the interrnet that is called Jack Miz and the song name is I aint going home tonight 
  • 520 Views
  • 0 replies
  • 0 likes
  • 520 Views
  • 0 replies
  • 0 likes

unable to stream Podcasts on Chromecast

Hi,I tried to stream a Podcast to a Chromecast Audio but it is not possible to select the device. It shows up in the devices list but I am not able to select it.Streaming songs to the Chromecast works without problems. Is there a way to stream podcas...

  • Casual Listener
  • Hi, I tried to stream a Podcast to a Chromecast Audio but it is not possible to select the device. It shows up in the devices list but I am not able to select it. Streaming songs to the Chromecast ...
  • bingojesus
  • Casual Listener
  • 8961 Views
  • 4 replies
  • 11 likes
  • 8961 Views
  • 4 replies
  • 11 likes

Localization in Turkey

I've been using Spotify since 2014. And I've come to realize that the Spotify advertisements we all come across are not localized well enough. The language sounds odd since a word for word translation method is applied to these social media promotion...

  • Newbie
  • I've been using Spotify since 2014. And I've come to realize that the Spotify advertisements we all come across are not localized well enough. The language sounds odd since a word for word translatio...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

log in pop up window opens and closes before i can sign in

I'm trying to access the web player. every time i click the button to sign in, a window pops up and then immediately closes before i can actually enter my information and log in. how do i fix this?

  • Newbie
  • I'm trying to access the web player. every time i click the button to sign in, a window pops up and then immediately closes before i can actually enter my information and log in. how do i fix this?
  • 476 Views
  • 0 replies
  • 0 likes
  • 476 Views
  • 0 replies
  • 0 likes

I really don't want to change providers but...

Everything about Spotify sucks so bad right now. Web player is not working in Chrome, Windows Explorer, or Firefox. When I click on a song to play it just starts skipping through the next songs without playing anything. Or it just won't play at all. ...

  • Newbie
  • Everything about Spotify sucks so bad right now.  Web player is not working in Chrome, Windows Explorer, or Firefox.  When I click on a song to play it just starts skipping through the next...
  • 324 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 324 Views
  • 0 replies
  • 0 likes

Solved!! Remove/Close facebook account

I have a facebook account a created a few years ago, but I would like to close it so I can open a new account using the same email.

  • Casual Listener
  • I have a facebook account a created a few years ago, but I would like to close it so I can open a new account using the same email.
  • bekahfiesta
  • Regular
  • 2140 Views
  • 6 replies
  • 1 likes
  • Other
  • 2140 Views
  • 6 replies
  • 1 likes

Roku Remote Problems

I'm having some new issues with my Spotify app on Roku. When I use the forward button to skip a song, it won't skip the song, but will just progress the song by a few seconds. The up/down arrows always skip two spots. I've taken batteries out of the ...

  • Newbie
  • I'm having some new issues with my Spotify app on Roku.    When I use the forward button to skip a song, it won't skip the song, but will just progress the song by a few seconds.  ...
  • midnytesplace
  • Newbie
  • 1377 Views
  • 4 replies
  • 8 likes
  • 1377 Views
  • 4 replies
  • 8 likes

Dvsn presale code for San Diego, CA

I didn’t receive a presale code for the DVSN concert in San Diego, CA. I emailed customer service and they did NOT respond with a specific answer but I received a generic email that said use community and support site. Can anyone help please? I have ...

  • Casual Listener
  • I didn’t receive a presale code for the DVSN concert in San Diego, CA. I emailed customer service and they did NOT respond with a specific answer but I received a generic email that said use communit...
  • Alconstantino75
  • Casual Listener
  • 2189 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 2189 Views
  • 4 replies
  • 0 likes

[Web Player] Shuffle function not randomizing properly

The shuffle function while listening on a playlist on the web player is not working as it should. I have a playlist with about 400 songs and whenever I'm listening to it, with shuffle turned on, it will randomly select a song in the first 100 or so s...

  • Newbie
  • The shuffle function while listening on a playlist on the web player is not working as it should. I have a playlist with about 400 songs and whenever I'm listening to it, with shuffle turned on, it w...
  • nikanorr
  • Newbie
  • 1134 Views
  • 2 replies
  • 7 likes
  • 1134 Views
  • 2 replies
  • 7 likes

SONOS wont play my playlist

Hii have Spotify Premium and can play my music through my i-phone and i-pad however when I try to play it throuigh SONOS i get a message advising me I need to upgrade to Premium. I have logged out and back in again and i have removed and reinstalled ...

  • Newbie
  • Hi i have Spotify Premium and can play my music through my i-phone and i-pad however when I try to play it throuigh SONOS i get a message advising me I need to upgrade to Premium. I have logged out ...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Webplayer account not working on ANY computer

I can see all my playlists on my webplayer account but there is no play button to listen to anything.This happens on every different computer I try to access my account from. Please help!

  • Visitor
  • I can see all my playlists on my webplayer account but there is no play button to listen to anything. This happens on every different computer I try to access my account from. Please help!
  • jaybee2112
  • Newbie
  • 406 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 406 Views
  • 1 replies
  • 0 likes

recover Spotify connection from computer suspend or sleep

I found the Web player can not automaticly connect to Spotify music server after the computer recovers from suspend or sleep until refresh the web interface. I hope the web player can do it! Because I always keep my web browser on with a Spotify tab,...

  • Gig Goer
  • I found the Web player can not automaticly connect to Spotify music server after the computer recovers from suspend or sleep until refresh the web interface.   I hope the web player can do it!...
  • enterpin
  • Newbie
  • 1175 Views
  • 4 replies
  • 0 likes
  • 1175 Views
  • 4 replies
  • 0 likes

webplayer skipping songs

Hi, my spotify web player skips songs continuosly without playing them. It's fine on my phone, but what is not working is my desktop webplayer. i have tried refreshing it many times since last week and it still will skip songs without playing them. w...

  • Newbie
  • Hi, my spotify web player skips songs continuosly without playing them. It's fine on my phone, but what is not working is my desktop webplayer. i have tried refreshing it many times since last week a...
  • LeoRager
  • Community Legend
  • 496 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 496 Views
  • 1 replies
  • 1 likes