Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Donavin1994
  • Casual Listener
  • 8776 Views
  • 64 replies
  • 8 likes
  • Other
  • 8776 Views
  • 64 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19589 Views
  • 9 replies
  • 2 likes
  • Other
  • 19589 Views
  • 9 replies
  • 2 likes

Refresh Shazam playlist in Spotify

In Spotify I see a playkist called My Shazam. This is a very short list. On my phone there are a lot more songs on My Shazam. How do I refresh them in Spotify? And what if I delete a song in Spotify from this list? Does it dissapear in Shazam on my p...

  • Regular
  • In Spotify I see a playkist called My Shazam. This is a very short list. On my phone there are a lot more songs on My Shazam. How do I refresh them in Spotify? And what if I delete a song in Spotify ...
  • 779 Views
  • 0 replies
  • 1 likes
  • Other
  • 779 Views
  • 0 replies
  • 1 likes

Stop recommending date rape songs

Please stop recommending Ben Taylor's 'Wicked Way' in Spotify. It is a highly offensive, distasteful and sexist song which perpetuates rape culture. I was extremely appalled and disturbed when I heard the song during my Discover Weekly section. I wou...

  • Newbie
  • Please stop recommending Ben Taylor's 'Wicked Way' in Spotify. It is a highly offensive, distasteful and sexist song which perpetuates rape culture. I was extremely appalled and disturbed when I hear...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

[Web Player] utf-8 with titles in radio

Why you don't use utf-8 encoding in your RADIO in web player?I want it because Cyrillic titles in atrists or songs name sometimes don't readable =( Proof: https://play.spotify.com/artist/6oO3QiWdVj5FZQwbdRtsRh - go to "Artist radio" and now see "Зе...

  • Newbie
  • Why you don't use utf-8 encoding in your RADIO in web player? I want it because Cyrillic titles in atrists or songs name sometimes don't readable =(   Proof: https://play....
  • Kokal
  • Newbie
  • 846 Views
  • 2 replies
  • 4 likes
  • Web Player
  • 846 Views
  • 2 replies
  • 4 likes

Tesla Spotify Errors

Hi,At present I do experience 2 errors in the tesla model s version of spotify. Car firmware 7.1 (2.14.66)1.My "songs" does not update in the car.I can add or remove songs in the car or on my phone or Sonos. The Sonos, Android app and Web player keep...

  • Newbie
  • Hi, At present I do experience 2 errors in the tesla model s version of spotify. Car firmware 7.1 (2.14.66) 1. My "songs" does not update in the car. I can add or remove songs in the car or o...
  • Krachael88
  • Casual Listener
  • 4522 Views
  • 7 replies
  • 3 likes
  • Other
  • 4522 Views
  • 7 replies
  • 3 likes

Spotify keeps showing a loading message on and off and unable to navigate or play tracks

Since downloading the application today, the app worked on first use, then after I closed the app and tried loading it again, it worked fine, until I clicked the car looking like symbol on my profile (top right), the app kept running through a "loadi...

  • Visitor
  • Since downloading the application today, the app worked on first use, then after I closed the app and tried loading it again, it worked fine, until I clicked the car looking like symbol on my profile...
  • user-removed
  • Not applicable
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Web Player stops playing songs randomly

I'm using the web player on Chrome OS and haven't had any issues until now. Everything loads up fine, but while I'm playing a song it stops playing randomly and doesn't allow me to start it again. I am able to get it to work again after pausing the s...

  • Newbie
  • I'm using the web player on Chrome OS and haven't had any issues until now. Everything loads up fine, but while I'm playing a song it stops playing randomly and doesn't allow me to start it again. I ...
  • mattcoops73
  • Newbie
  • 5463 Views
  • 5 replies
  • 3 likes
  • Web Player
  • 5463 Views
  • 5 replies
  • 3 likes

Uma Kompton

How about the idea to take down the song “Zayn did 9 / 11”, Zayn Malik is middle eastern and that’s exremtley offense to me and anyone else who’s from the Middle East, and while you’re at it why don’t you just take down Uma Kompton and at least most ...

  • Newbie
  • How about the idea to take down the song “Zayn did 9 / 11”, Zayn Malik is middle eastern and that’s exremtley offense to me and anyone else who’s from the Middle East, and while you’re at it why don’...
  • 447 Views
  • 0 replies
  • 0 likes
  • iOS
    NOW
  • 447 Views
  • 0 replies
  • 0 likes

Spotify Google home mini not all songs from Playlist

Hi all, Sorry if this question was already asked, I tried to find it here but with no result. I'm using the Google home mini and a chromecast audio to play my music. But if I do so I can't play the whole Playlist. The Playlist has about 130 songs. If...

  • Casual Listener
  • Hi all,    Sorry if this question was already asked, I tried to find it here but with no result. I'm using the Google home mini and a chromecast audio to play my music. But if I do so I c...
  • Monkeymarci
  • Casual Listener
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Spotify on Roku in Turkey?

I do not understand why Spotify app is not available in Turkey on Roku? I have a premium Spotify account and there is no reason why it should not be available. I bought my Roku in an offical way from Amazon. They send to Turkey. Could you make this h...

  • Newbie
  • I do not understand why Spotify app is not available in Turkey on Roku? I have a premium Spotify account and there is no reason why it should not be available. I bought my Roku in an offical way from...
  • 289 Views
  • 0 replies
  • 0 likes
  • Other
  • 289 Views
  • 0 replies
  • 0 likes

cant play any song on spotify web player

I cant play any song on spotify web player, i have a linux op system and i tried on chrome and mozilla and nothing happens, no musicplease help

  • Newbie
  • I cant play any song on spotify web player, i have a linux op system and i tried on chrome and mozilla and nothing happens, no music please help
  • Sebasty
  • Community Legend
  • 674 Views
  • 2 replies
  • 1 likes
  • 674 Views
  • 2 replies
  • 1 likes

Student Discount

I really dont understand why only the student discount has the option of adding Hulu. I had a student discount and then my plan was automaticly changed back to full spotify premium and I lost Hulu until I get it switched back, which is kind of an ann...

  • Visitor
  • I really dont understand why only the student discount has the option of adding Hulu. I had a student discount and then my plan was automaticly changed back to full spotify premium and I lost Hulu un...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Spotify connect on Denon AVR-X3200W - Volume controll

Hi guys, maybe your or one of the developer can help.Everything work works well with spotify connect but there is a anoying problem. Using the volume controll in smartphone or pc app boosts away my ears.Moving the controll bar one mm and the music is...

  • Newbie
  • Hi guys,   maybe your or one of the developer can help. Everything work works well with spotify connect but there is a anoying problem.   Using the volume controll in smartphone or pc ...
  • 610 Views
  • 0 replies
  • 3 likes
  • Denon
  • 610 Views
  • 0 replies
  • 3 likes

Release Radar has lost it's **bleep** mind (wildly inaccurate)

So I usually really enjoy Release Radar, It's far from perfect but for the most part it tends to be good and personally prefer it to the other auto gen playlists like discover weekly. However today it was off.So far off that I went through all my acc...

  • Regular
  • So I usually really enjoy Release Radar, It's far from perfect but for the most part it tends to be good and personally prefer it to the other auto gen playlists like discover weekly.   Howeve...
  • jxen
  • Newbie
  • 444 Views
  • 1 replies
  • 2 likes
  • Other
  • 444 Views
  • 1 replies
  • 2 likes

Playlists Collaboratives depuis la version WEB

Bonjour,Comment est-il possible d'ajouter des morceaux à une playlist collaborative depuis la version WEB de spotify ?Merci d'avance,

  • Newbie
  • Bonjour, Comment est-il possible d'ajouter des morceaux à une playlist collaborative depuis la version WEB de spotify ? Merci d'avance,
  • 303 Views
  • 0 replies
  • 0 likes
  • music
  • 303 Views
  • 0 replies
  • 0 likes

Discover Weekly Suggestions

I just took your survey (emailed to me) about the Discover Weekly feature, and I really want to emphasize how much I love the feature, it has introduced me to SOOOmuch new music that I love. I wanted to offer a couple thoughts and suggestions on thin...

  • Newbie
  • I just took your survey (emailed to me) about the Discover Weekly feature, and I really want to emphasize how much I love the feature, it has introduced me to SOOOmuch new music that I love.   ...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

Solved!! Can brands use Spotify?

Hi, I am wondering if companies can create their own Spotify playlists, with track suggestions from staff and customers? Is there any term or condition which prevents brands from being able to do this? Thanks Rob

  • Newbie
  • Hi,   I am wondering if companies can create their own Spotify playlists, with track suggestions from staff and customers?   Is there any term or condition which prevents brands fro...
  • harmalarma
  • Casual Listener
  • 32402 Views
  • 36 replies
  • 2 likes
  • Social & Random
  • 32402 Views
  • 36 replies
  • 2 likes

fix artist on the site

PLEASE BRING BACK THE OLD LAYOUT WHERE WHEN YOU GO TO ARTISTS YOU CAN PLAY ALL THE SONGS YOU SAVED BY AN ARTIST, IT IS MORE CONVENIENT THAN SCOURING THROUGH SONGS, AND AIDS IN FINDING SONGS YOU LIKE BY AN ARTIST THAT YOU DON'T REMEMBER THE NAME OF, A

...

  • Newbie
  • <h1><font color="red"><center>PLEASE BRING BACK THE OLD LAYOUT WHERE WHEN YOU GO TO ARTISTS YOU CAN PLAY ALL THE SONGS YOU SAVED BY&nbsp...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Sort songs by date Playlist

Hi, When i (automatically) sort my songs in my playlist by date by clicking on the calendar, does everybody sees my playlist like this? Or is it just me who sees the last songs at the top?

  • Music Fan
  • Hi,   When i (automatically) sort my songs in my playlist by date by clicking on the calendar, does everybody sees my playlist like this? Or is it just me who sees the last songs at the top?
  • MattSuda
  • Spotify Star
  • 889 Views
  • 1 replies
  • 1 likes
  • 889 Views
  • 1 replies
  • 1 likes