Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8944 Views
  • 65 replies
  • 8 likes
  • Other
  • 8944 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19677 Views
  • 9 replies
  • 2 likes
  • Other
  • 19677 Views
  • 9 replies
  • 2 likes

Audio book not complete anymore

Since a few days the audio book "Evolution der Leere, Teil 1", that I currently hear, is not complete anymore and stops at chapter 182. This is the same with other audio books that I heard shortly ago. It's not a problem of my mobile or my account an...

  • Casual Listener
  • Since a few days the audio book "Evolution der Leere, Teil 1", that I currently hear, is not complete anymore and stops at chapter 182. This is the same with other audio books that I heard shortly ag...
  • Hinnak
  • Casual Listener
  • 379 Views
  • 1 replies
  • 0 likes
  • music
  • 379 Views
  • 1 replies
  • 0 likes

Google Chrome Webplayer doing long breaks between songs

Hi, since the Internet Explorer 11 webplayer isnt working anymore im using google chrome webplayer. unfortunatley i have an issue that every time i skip song or just klick on another song, the player is taking 20sec to sometimes over a minute to star...

  • Casual Listener
  • Hi, since the Internet Explorer 11 webplayer isnt working anymore im using google chrome webplayer. unfortunatley i have an issue that every time i skip song or just klick on another song, the player...
  • Sebasty
  • Community Legend
  • 358 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 358 Views
  • 2 replies
  • 0 likes

URIHardship for problems reporting (force to use URI without method to find THAT DEDICATED URI)

I have been using spotify for a while and always feeling satisfied of using it until my recent bad experience to search some song/ URI through the website. Details are shown below for your reference and follow up, thanks. 1. How could i find the URI ...

  • Newbie
  • I have been using spotify for a while and always feeling satisfied of using it until my recent bad experience to search some song/ URI through the website. Details are shown below for your reference ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Problem with Smart TV (Samsung)

Hi!I'm using my Spotify account with my smart TV (Samsung). I'm using 'Spotify free'.It worked good, but some days ago I wasn't able to use Spotify on my Smart TV with the request 'Sporify premium is required for this device. Please purchase a Premiu...

  • Newbie
  •  Hi! I'm using my Spotify account with my smart TV (Samsung). I'm using 'Spotify free'. It worked good, but some days ago I wasn't able to use Spotify on my Smart TV with the request 'Sporify ...
  • Arath1
  • Newbie
  • 1834 Views
  • 2 replies
  • 0 likes
  • 1834 Views
  • 2 replies
  • 0 likes

"Jump back in" stopped updating for me

Just like the title says: it used to update after every new thing you play, but for the past few months it shows the same things over and over, without changing. Using the latest Chrome on OSX.

  • Visitor
  • Just like the title says: it used to update after every new thing you play, but for the past few months it shows the same things over and over, without changing.   Using the latest Chrome on O...
  • 203 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 203 Views
  • 0 replies
  • 0 likes

[Discover]

Every week I'm listening and go through the 30 new songs that Spotify is suggesting at Discovery Weekly. At average 29 of them are **bleep**. One of them is JUST OK. It seems that someone at Spotify think that I'm into fusion jazz. I hate fusion jazz...

  • Newbie
  • Every week I'm listening and go through the 30 new songs that Spotify is suggesting at Discovery Weekly. At average 29 of them are **bleep**. One of them is JUST OK. It seems that someone at Spotify ...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Web Player won't load Genres & Moods due to CSP violation

I'm using the Spotify webplayer on Fedora, Chrome version 58. When I try to browse the 'Genres & Moods' Section, only the first 20 load. When I scroll down to load more, the spinner shows up and then nothing happens. Digging around with the Chrome De...

  • Newbie
  • I'm using the Spotify webplayer on Fedora, Chrome version 58.   When I try to browse the 'Genres & Moods' Section, only the first 20 load. When I scroll down to load more, the spinner show...
  • washtubs
  • Newbie
  • 899 Views
  • 1 replies
  • 1 likes
  • Linux
    Web Player
  • 899 Views
  • 1 replies
  • 1 likes

Advertise

HOW on earth do I get someone to contact me about advertising on Spotify? I have filled out the contact form for advertisers multiple times to no avail. I don't understand?

  • Newbie
  • HOW on earth do I get someone to contact me about advertising on Spotify? I have filled out the contact form for advertisers multiple times to no avail. I don't understand?
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Other
  • 320 Views
  • 1 replies
  • 0 likes

Bluesound will not play spotify anymore after 3 years of daily use.

Hello. I have a very simple problem as of today. Spotify will not connect to my bluesound notes anymore? I have spotify premium I tried from Mac, Windows, iPhone and Ipad, all with the same problem It indicates "connecting" and then it disappears aft...

  • Newbie
  • Hello.   I have a very simple problem as of today. Spotify will not connect to my bluesound notes anymore?   I have spotify premium   I tried from Mac, Windows, iPhone and I...
  • wicksi8
  • Music Fan
  • 392 Views
  • 1 replies
  • 0 likes
  • Other
  • 392 Views
  • 1 replies
  • 0 likes

Web Player Not Responding

Open the web player. Nothing I click on responds. Have tried refreshing the page. Uninstalled the Spotify desktop app (doesn't work anymore anyway). Still no response. Chrome Version 61.0.3163.91 (Official Build) (64-bit) Not sure why I continue to p...

  • Gig Goer
  • Open the web player. Nothing I click on responds. Have tried refreshing the page. Uninstalled the Spotify desktop app (doesn't work anymore anyway). Still no response.   Chrome Version 61.0.31...
  • 242 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution YouTube Cards & Spotify?

Hi folks, just wondering if anyone might know the answer to this as I can't find it in YouTube's help section. In YouTube you can add "Cards" to a video to link to other videos, merchandise, associated websites or even crowdfunding pages... but I don...

  • Regular
  • Hi folks, just wondering if anyone might know the answer to this as I can't find it in YouTube's help section.   In YouTube you can add "Cards" to a video to link to other videos, merchandise,...
  • VinnyNoose
  • Casual Listener
  • 2680 Views
  • 2 replies
  • 1 likes
  • Other
  • 2680 Views
  • 2 replies
  • 1 likes

"Your Daily Mix" Used to show playlists but is now blank

I used to use my daily mix pretty much everyday. Then one day a few weeks ago, all the playlist's in "your daily mix" just disappeared. I use spotify on the web browser (chrome latest version). Thanks.

  • Newbie
  • I used to use my daily mix pretty much everyday. Then one day a few weeks ago, all the playlist's in "your daily mix" just disappeared.   I use spotify on the web browser (chrome latest v...
  • 201 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 201 Views
  • 0 replies
  • 0 likes

Solved!! Samsung 2015 Smart TV

Has anybody seen Spotify in the new Samsung TV'sPasi

  • Newbie
  • Has anybody seen Spotify in the new Samsung TV's Pasi
  • ssviper23
  • Newbie
  • 139067 Views
  • 227 replies
  • 22 likes
  • Samsung
  • 139067 Views
  • 227 replies
  • 22 likes

Block spotify for iptables

Hello I need to block spotify by iptables. Find these spotify ip ranges: - 78.31.8.0/21- 193.182.8.0/21- 194.68.28.0/22- 193.235.32.0/24- 193.235.203.0/24- 193.235.206.0/24 I have doubts with the rules to throw everything serious so the first for exa...

  • Newbie
  • Hello I need to block spotify by iptables. Find these spotify ip ranges:   - 78.31.8.0/21 - 193.182.8.0/21 - 194.68.28.0/22 - 193.235.32.0/24 - 193.235.203.0/24 - 193.235.206.0/24  ...
  • 2220 Views
  • 0 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 2220 Views
  • 0 replies
  • 0 likes

Advertisments

Okay, so I love your app guys! Keep up the good work, but I have a suggesstion! I love the option of having 30 minutes of ad free music, but what if y'all made another option or replace the ad free music with 30 minute's of Premium? It would make cus...

  • Visitor
  • Okay, so I love your app guys! Keep up the good work, but I have a suggesstion! I love the option of having 30 minutes of ad free music, but what if y'all made another option or replace the ad free m...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Most antisocial app in our everyday life

Its the one of the most commonly used apps in everyones devices but it still lacks many features that spotify has already enough power to make people accept these new features. There can be stat trackers for every caregories like song, artist, album,...

  • Newbie
  • Its the one of the most commonly used apps in everyones devices but it still lacks many features that spotify has already enough power to make people accept these new features. There can be stat trac...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Sonos limit number of streams issue (new issue never been a problem before)

Over the last week or so every time I try to listen to Spotify on my SONOS i am getting an error message and music srops playing, i have had premium for years and never had this issue, it even occurs when only listening on one SONOS speaker so no ide...

  • Newbie
  • Over the last week or so every time I try to listen to Spotify on my SONOS i am getting an error message and music srops playing, i have had premium for years and never had this issue, it even occurs...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Disconnecting Spotify Account with Globe Telecom number

Hi, I've been using Spotify Premium thru Globe Telecom. Recently, I got a new phone plan with a new number. I've been trying to activate my Premium account but Globe says my Spotify account is linked to my previous number. I've been patiently trying ...

  • Visitor
  • Hi, I've been using Spotify Premium thru Globe Telecom. Recently, I got a new phone plan with a new number. I've been trying to activate my Premium account but Globe says my Spotify account is linked...
  • abrilrosasmd
  • Newbie
  • 2011 Views
  • 1 replies
  • 0 likes
  • 2011 Views
  • 1 replies
  • 0 likes