Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • makingthistocomplain
  • Newbie
  • 17180 Views
  • 106 replies
  • 11 likes
  • Other
  • 17180 Views
  • 106 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21349 Views
  • 9 replies
  • 2 likes
  • Other
  • 21349 Views
  • 9 replies
  • 2 likes

Honestly, **bleep** YOU, Spotify!

I've had it with your bull**bleep**. Literally.First - I contacted you 3 times to fix a song's wrong metadata 2 years ago. AND IT'S STILL NOT FIXED AND WILL NEVER BE.Second - what was your **bleep**ing problem with Infant Annihilator ?!Third - A lot ...

  • Regular
  • I've had it with your bull**bleep**. Literally. First - I contacted you 3 times to fix a song's wrong metadata 2 years ago. AND IT'S STILL NOT FIXED AND WILL NEVER BE. Second - what was your **...
  • 330 Views
  • 0 replies
  • 0 likes
  • All Platforms
    music
  • 330 Views
  • 0 replies
  • 0 likes

Merging different versions of albums

Lately, some tracks have been marked as 'not available' on Spotify, even though you can still play them using a different version of the album, even though it's the exact same songs. Take Vampire Weekend's Contra for instance. Using this link: spotif...

  • Music Fan
  • Lately, some tracks have been marked as 'not available' on Spotify, even though you can still play them using a different version of the album, even though it's the exact same songs. Take Vampire Wee...
  • 355 Views
  • 0 replies
  • 1 likes
  • 355 Views
  • 0 replies
  • 1 likes

Thank you from Sint Maarten

Thank you Spotify for allowing me back on, I have a Dutch registered account, can't change the region, for some reason couldn't use Spotify. All of a sudden it works again. Having my music again is great with all the mess still on the island, I can r...

  • Newbie
  • Thank you Spotify for allowing me back on, I have a Dutch registered account, can't change the region, for some reason couldn't use Spotify. All of a sudden it works again.   Having my music a...
  • 478 Views
  • 0 replies
  • 0 likes
  • 478 Views
  • 0 replies
  • 0 likes

Miley Cyrus

Hey I am trying to figure out why I didn't get a ticket for Miley Cyrus's "younger now" release party ?? I listen to her all the time on Spotify and have been following her for a long time. I have always been a huge fan of hers. I drove 8 hours to Na...

  • Newbie
  • Hey I am trying to figure out why I didn't get a ticket for Miley Cyrus's "younger now" release party ?? I listen to her all the time on Spotify and have been following her for a long time. I ha...
  • jmdesin892
  • Roadie
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

[WP8.1] [Bug] Playlist download stuck at 100%

Hey folks, I searched all over the forum, but only got something similar for the Android app, but since I'm using a Windows Phone, I guess I'll put it here: The bug/problem is that the App gets stuck on 100% and actually never finishes downloading a ...

  • Regular
  • Hey folks,   I searched all over the forum, but only got something similar for the Android app, but since I'm using a Windows Phone, I guess I'll put it here:   The bug/problem is that ...
  • Barneylee
  • Regular
  • 3000 Views
  • 8 replies
  • 3 likes
  • WP 8
  • 3000 Views
  • 8 replies
  • 3 likes

Premium for Family Address Field

Hi, I live in HK and there is no post code. When verifying if a new account to be added is signed up for Premium for Family lives at the same address as the account holder, can you just have a field for "Full address", instead of splitting it into "S...

  • Casual Listener
  • Hi,   I live in HK and there is no post code.  When verifying if a new account to be added is signed up for Premium for Family lives at the same address as the account holder, can you jus...
  • khungox
  • Newbie
  • 1161 Views
  • 1 replies
  • 1 likes
  • 1161 Views
  • 1 replies
  • 1 likes

Spotify enabled device without a camera

Hello I need a Spotify enabled device without a camera on it for work is there any available out there ? Bluetooth would be a plus too

  • Newbie
  • Hello I need a Spotify enabled device without a camera on it for work is there any available out there ?  Bluetooth would be a plus too 
  • 733 Views
  • 0 replies
  • 0 likes
  • device
    Help
    operating system
  • 733 Views
  • 0 replies
  • 0 likes

My phone can't play any songs i want to play but just go in a random order

I have my own playlist and when I press shuffle play or just any song in my playlist, it doesn's shuffle play or play that song I want. It just plays a random song FROM my playlist. HELP!

  • Newbie
  • I have my own playlist and when I press shuffle play or just any song in my playlist, it doesn's shuffle play or play that song I want. It just plays a random song FROM my playlist. HELP!
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Mini Cooper F56, steering wheel control

Anyone have problems changing music on Spotify from steering wheel? No problem with iTune, but screen shows "Not Possible" if connected via bluetooth/USB: External Device or "[song title]" if connected via USB: Spotify.I recently tried clean reinstal...

  • Newbie
  • Anyone have problems changing music on Spotify from steering wheel? No problem with iTune, but screen shows "Not Possible" if connected via bluetooth/USB: External Device or "[song title]" if connect...
  • lakat
  • Newbie
  • 1445 Views
  • 2 replies
  • 6 likes
  • Other
  • 1445 Views
  • 2 replies
  • 6 likes

Is there a way to transfer your playlists and saved songs from Spotify to Google Play?

The new web player doesn't play music. At all. The webpages all load fine and I can see the albums and everything, but the new design loses TONS of functionality. That would be bearable (maybe, probably not), but the thing just doesn't play any music...

  • Casual Listener
  • The new web player doesn't play music. At all. The webpages all load fine and I can see the albums and everything, but the new design loses TONS of functionality. That would be bearable (maybe, proba...
  • wematrixtree
  • Regular
  • 726 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 726 Views
  • 2 replies
  • 0 likes

G-Eazy Fan

Can you please add more new singles from G-Eazy like "oh well"

  • Casual Listener
  • Can you please add more new singles from G-Eazy like "oh well"
  • T3Pendleton
  • Gig Goer
  • 1098 Views
  • 4 replies
  • 0 likes
  • music
  • 1098 Views
  • 4 replies
  • 0 likes

No Ability to Pick Username

I just signed up for a Spotify account through the main page:https://www.spotify.com/us/signup/ I was not given the opportunity to pick a username. I was assigned a random string of charaters and numbers as my username. After speaking with Chat, they...

  • Newbie
  • I just signed up for a Spotify account through the main page: https://www.spotify.com/us/signup/   I was not given the opportunity to pick a username.  I was assigned a random string of ...
  • 467 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Subscription
  • 467 Views
  • 0 replies
  • 0 likes

Here's an idea...tell me why I should stay with Spotify.

I've been a premium user for years and I have seen this platform slowly, surely and unapologetically stripped of all functions that made this an enjoyable music service to use. I pay $120 a year and can no longer share a song with my friendI pay $120...

  • Roadie
  • I've been a premium user for years and I have seen this platform slowly, surely and unapologetically stripped of all functions that made this an enjoyable music service to use.   I pay $120 a ...
  • ChicagoSnakes
  • Roadie
  • 810 Views
  • 3 replies
  • 5 likes
  • Subscription
  • 810 Views
  • 3 replies
  • 5 likes

Artist shuffle on Gramofon

When playing on Gramofon, „Shuffle“ button for an artist doesn‘t work on IPhone/IPad. Playing the iOS device directly, it is working. Then selecting the Gramofon, it is playing it. Does someone else see this behavior?

  • Music Fan
  • When playing on Gramofon, „Shuffle“ button for an artist doesn‘t work on IPhone/IPad. Playing the iOS device directly, it is working. Then selecting the Gramofon, it is playing it.    Doe...
  • 222 Views
  • 0 replies
  • 0 likes
  • Other
  • 222 Views
  • 0 replies
  • 0 likes

Spotify Webplayer is not working since approx. 4 weeks

Hi all, since about 4 weeks i cannot play music via webplayer any more. I have 2 desktop computers and 1 laptop. On none of them it is working. What can i do to `get it working?

  • Regular
  • Hi all,   since about 4 weeks i cannot play music via webplayer any more. I have 2 desktop computers and 1 laptop. On none of them it is working.   What can i do to `get it working?
  • n1col41
  • Regular
  • 772 Views
  • 4 replies
  • 0 likes
  • Web Player
    Windows
  • 772 Views
  • 4 replies
  • 0 likes

The Tubes

I find it extremely unpleasent for you to use such an old photograph in your "Upcoming Shows" email that includes Pianist Vince Welnick, who tragicly commited suicide in a horrific manner.

  • Newbie
  • I find it extremely unpleasent for you to use such an old photograph in your "Upcoming Shows" email that includes Pianist Vince Welnick, who tragicly commited suicide in a horrific manner.
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Solved!! Web player can't playback in some account.

Today I realized web player can't works. Few days ago, I could playback in web player. But now it doesn't playback, even if I click play button. I tried sevral ways to know what's going on. First, I checked android app can play, and this is OK. Secon...

  • Casual Listener
  • Today I realized web player can't works.   Few days ago, I could playback in web player. But now it doesn't playback, even if I click play button.   I tried sevral ways to kno...
  • madpepper
  • Casual Listener
  • 684 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 684 Views
  • 2 replies
  • 0 likes

Notificação de fim de plano com pagamento no boleto

Olá, Sou usuário Premium e faço o pagamento com boleto. No entanto, não recebo nenhuma notificação de quando o plano está próximo do fim para poder pagar novamente a tempo de compensar o boleto. Assim, de um dia para o outro, minha conta volta para p...

  • Newbie
  • Olá,   Sou usuário Premium e faço o pagamento com boleto.   No entanto, não recebo nenhuma notificação de quando o plano está próximo do fim para poder pagar novamente a tempo de compen...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

I can't follow people on spotify

I have found posts on this topic before, and they suggest typing spotify:user:(username) but it's not working for me. I've tried this on the web player, on the app on my computer, and on my phone. Can anyone help?

  • Newbie
  • I have found posts on this topic before, and they suggest typing spotify:user:(username) but it's not working for me. I've tried this on the web player, on the app on my computer, and on my phone. Ca...
  • 2591 Views
  • 0 replies
  • 6 likes
  • 2591 Views
  • 0 replies
  • 6 likes

Samsung app - sort playlist

Hi guys!I have a samsung tv with the spotify, allways wondering how the i sort playlist by "edit". Any idea?

  • Casual Listener
  • Hi guys! I have a samsung tv with the spotify, allways wondering how the i sort playlist by "edit". Any idea?
  • Chenx
  • Casual Listener
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes