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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 12127 Views
  • 80 replies
  • 9 likes
  • Other
  • 12127 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20481 Views
  • 9 replies
  • 2 likes
  • Other
  • 20481 Views
  • 9 replies
  • 2 likes

Web Player stuck in Spanish

About 3 weeks ago, I switched my Spotify language to Spanish from English on the desktop app on my main computer. I switched it back a few days later, once again on my main computer. Lo and behold, the web player on my Chromebook will not go back to ...

  • Newbie
  • About 3 weeks ago, I switched my Spotify language to Spanish from English on the desktop app on my main computer. I switched it back a few days later, once again on my main computer. Lo and behold, t...
  • 517 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 517 Views
  • 0 replies
  • 1 likes

Spotify WEB PLAYER - Can't play songs"

I'm having a weird issue since 2 days ago.Songs inside a playlist are perfectly playable, but other songs listed on categories such as Songs, Albums or Artists, when I click on Play icon, nothing happens. If I go inside a personal playlist and I both...

  • Regular
  • I'm having a weird issue since 2 days ago. Songs inside a playlist are perfectly playable, but other songs listed on categories such as Songs, Albums or Artists, when I click on Play icon, nothing...
  • meghubert96
  • Casual Listener
  • 14825 Views
  • 55 replies
  • 9 likes
  • Web Player
  • 14825 Views
  • 55 replies
  • 9 likes

Solved!! Spotify stopped playing in Chrome and Edge today

Spotify usually plays fine in Chrome and then today it stopped playing. There is a bright green banner at the bottom with "You are using the web player". The time indicator shows that the song is progressing but there is no sound. Everything seem to ...

  • Casual Listener
  • Spotify usually plays fine in Chrome and then today it stopped playing. There is a bright green banner at the bottom with "You are using the web player". The time indicator shows that the song i...
  • feralbeagle
  • Casual Listener
  • 750 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 750 Views
  • 1 replies
  • 1 likes

Solved!! When I open spotify website, it defaults to German.

I live in the U.S., and every time I open up the spotify website (to change my account settings), the page defaults to spotify.com/de as if I'm in Germany. I don't read German, I can't navigate the site in German. And I don't understand why spotify d...

  • Visitor
  • I live in the U.S., and every time I open up the spotify website (to change my account settings), the page defaults to spotify.com/de as if I'm in Germany. I don't read German, I can't navigate the s...
  • user-removed
  • Not applicable
  • 2997 Views
  • 2 replies
  • 0 likes
  • 2997 Views
  • 2 replies
  • 0 likes

Songs

Hi! I just want to say that my friend released a song called "Herr For The Weekend." If Spotify sees this, PLEASE check it out and add it to one of your global or new hits list. She deserves so much more recognition with her quality. Search for "Anne...

  • Newbie
  • Hi! I just want to say that my friend released a song called "Herr For The Weekend." If Spotify sees this, PLEASE check it out and add it to one of your global or new hits list. She deserves so much ...
  • SpotCreated
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Don't remind people that copyright terms are excessively in favour of business

In one of your recent promotional emails is written:From chilled classics to power ballads, from the 70s to the 80s to the 90s: your favourite throwback tracks are all on Spotify. High school, road trips in your first car, unforgettable house parties...

  • Newbie
  • In one of your recent promotional emails is written: From chilled classics to power ballads, from the 70s to the 80s to the 90s: your favourite throwback tracks are all on Spotify. High school, ro...
  • 417 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 417 Views
  • 0 replies
  • 0 likes

Complaint about customer services

How can I make a formal complaint about (the lack of) customer services? They don't read my questions and answer with standard-texts. Even when I ask this question (about wanting to complain), the only response I get is "we're sorry you are not happy...

  • Newbie
  • How can I make a formal complaint about (the lack of) customer services? They don't read my questions and answer with standard-texts. Even when I ask this question (about wanting to complain), the on...
  • SpotCreated
  • Roadie
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Fix a grammar mistake

In the Portuguese version inside the devices ("dispositivos"), the sentence below is written wrong: "controle de reprodução"The word "reprodução" is misspelled as "reproduação"

  • Newbie
  • In the Portuguese version inside the devices ("dispositivos"), the sentence below is written wrong:  "controle de reprodução" The word "reprodução" is misspelled as "reproduação" 😊
  • SpotCreated
  • Roadie
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

undeleteable playlists

Hey guys,I got a problem with my spotify playlists. I don't know how but somehow I got playlists in my account that are only loading and I can't delete at all. Already wrote a ticket to support but got only a tutorial back how to delete playlists, so...

  • Newbie
  • Hey guys, I got a problem with my spotify playlists. I don't know how but somehow I got playlists in my account that are only loading and I can't delete at all. Already wrote a ticket to support but...
  • 332 Views
  • 0 replies
  • 1 likes
  • 332 Views
  • 0 replies
  • 1 likes

Missing genres/moods icons on web player page

On web player page (https://open.spotify.com/browse/genres) missing classical music genre icon and three others. The problem exists only on web player page and maybe only on my (Polish) user account. On android mobile player everything is ok, also on...

  • Casual Listener
  • On web player page (https://open.spotify.com/browse/genres) missing classical music genre icon and three others. The problem exists only on web player page and maybe only on my (Polish) user account....
  • 413 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 413 Views
  • 0 replies
  • 1 likes

Summer Acoustic

I would really like a list of songs that was on the Summer Acoustic Playlist. I love that playlist and it recently changed to the Autum Acoutic with new songs and I want the old songs back. Is there somewhere I can get the songs from that playlist?

  • Newbie
  • I would really like a list of songs that was on the Summer Acoustic Playlist. I love that playlist and it recently changed to the Autum Acoutic with new songs and I want the old songs back. Is there ...
  • BrentVdA
  • Regular
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

Alexa can play other Spotify playlists but not my own

Hey! Set up Alexa with Spotify today. And yeah, I can play other playlists just fine, but I'm not able to play my own on Alexa. Alexa will say she can't find the playlist, or if I try in the Spotify app on my iPhone, it says "Can't play this right no...

  • Casual Listener
  • Hey! Set up Alexa with Spotify today. And yeah, I can play other playlists just fine, but I'm not able to play my own on Alexa. Alexa will say she can't find the playlist, or if I try in the Spotify ...
  • Akleinsmith
  • Casual Listener
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

No response to advertising/brands contact form

I have submitted my information several times to get more information on advertising on Spotify, I have never recieved a media kit or any follow up. It has been months. What can I do to get some information?

  • Newbie
  • I have submitted my information several times to get more information on advertising on Spotify, I have never recieved a media kit or any follow up. It has been months. What can I do to get some info...
  • Danielgamboach
  • Newbie
  • 512 Views
  • 1 replies
  • 1 likes
  • Other
  • 512 Views
  • 1 replies
  • 1 likes

Solved!! Playlist Photo / Description

Hey, I was wondering if anyone could help out with updating the images for the playlist as well as updating the descriptions.We have verified artist accounts and can't seem to locate the tool to customize our playlist other than changing the name.

  • Casual Listener
  • Hey, I was wondering if anyone could help out with updating the images for the playlist as well as updating the descriptions. We have verified artist accounts and can't seem to locate the tool to cu...
  • ReachForGold
  • Casual Listener
  • 867 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 867 Views
  • 4 replies
  • 0 likes

Türkçe Çeviri Önerisi

Merhaha,Şarkı listeleri, albümler, sanatçılar, vb. gibi başlıkların yanında müzikleri kişisel arşive eklemek için bulunan tuş için "kaydet" kelimesi kullanılmış. Bunun yerine "sakla" kelimesi daha doğru olur diye düşünüyorum.Saygılarımla.

  • Newbie
  • Merhaha, Şarkı listeleri, albümler, sanatçılar, vb. gibi başlıkların yanında müzikleri kişisel arşive eklemek için bulunan tuş için "kaydet" kelimesi kullanılmış. Bunun yerine "sakla" kelimesi daha ...
  • 1528 Views
  • 0 replies
  • 3 likes
  • All Platforms
    Your Music
  • 1528 Views
  • 0 replies
  • 3 likes

Solved!! Web player doesn't play (Chrome)

For the past few weeks, I have been unable to play music on the Web Player via Chrome in PC (Version 60.0.3112.113 (Official Build) (32-bit)) or Mac. I've resent cookies and browsing data. I made sure that "Web Player" was selected under "Devices." I...

  • Newbie
  • For the past few weeks, I have been unable to play music on the Web Player via Chrome in PC (Version 60.0.3112.113 (Official Build) (32-bit)) or Mac.    I've resent cookies and browsing d...
  • Ardilluminati
  • Regular
  • 2320 Views
  • 1 replies
  • 1 likes
  • Mac
    Web Player
    Windows
  • 2320 Views
  • 1 replies
  • 1 likes

Release Radar Changes

Its a couple weeks since 90% of the songs on my Release Radar are so against my taste thet its made this feature go from a fabilious tool to trash.Please fix it

  • Newbie
  • Its a couple weeks since 90% of the songs on my Release Radar are so against my taste thet its made this feature go from a fabilious tool to trash. Please fix it
  • MrDavo
  • Gig Goer
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Deleted and unrecoverable Spotify account help

Hey guys, My mobile service is partnered with Spotify and offers us free Premium membership for 3 accounts. One of the members on my mobile account had an account linked through Facebook, that said-person deleted her Facebook completely, to clarify, ...

  • Visitor
  • Hey guys,   My mobile service is partnered with Spotify and offers us free Premium membership for 3 accounts. One of the members on my mobile account had an account linked through Facebook, th...
  • SpotCreated
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes