Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12721 Views
  • 83 replies
  • 9 likes
  • Other
  • 12721 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20585 Views
  • 9 replies
  • 2 likes
  • Other
  • 20585 Views
  • 9 replies
  • 2 likes

Add stereo reveivers into the list of supported connectable devices

I loved listening to Spotify on my Onkyo TX-NR616 receiver which came with the spotify app installed. When Spotify removed this functionality on July 20th 2017 they did not add t into the list of devices that connect to iPhones. PLEASE. ADD IT IN!I b...

  • Newbie
  • I loved listening to Spotify on my Onkyo TX-NR616 receiver which came with the spotify app installed. When Spotify removed this functionality on July 20th 2017 they did not add t into the list of dev...
  • 347 Views
  • 0 replies
  • 1 likes
  • 347 Views
  • 0 replies
  • 1 likes

My Starred Playlist has gone with 300+ songs impossible to recover

Hello Spotify community. I want to address you all, just to understand that if it is something with me or not but it seems that Spotify support is unable to sort this for me back in April after 1 year of being Spotify premium , I went back to free ve...

  • Newbie
  • Hello Spotify community.   I want to address you all, just to understand that if it is something with me or not but it seems that Spotify support is unable to sort this for me back in April af...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Songs disappearing from playlists

I've had songs being removed from my playlists, as well as saved music. I just saw that saved music has a limit, but do the playlists also?If you go premium is there still a limit?

  • Regular
  • I've had songs being removed from my playlists, as well as saved music. I just saw that saved music has a limit, but do the playlists also? If you go premium is there still a limit?
  • 237 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 237 Views
  • 0 replies
  • 0 likes

Pause after 1 hour

I am connecting to my Denon avr x1300w with spotify connect from my iphone / android phone. This goes well and I can easily play music. However, after exactly one hour music play stops. Any iseas on how to fix this?

  • Newbie
  • I am connecting to my Denon avr x1300w with spotify connect from my iphone / android phone. This goes well and I can easily play music. However, after exactly one hour music play stops. Any iseas on ...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

Chromecast won't start playing.

When I cast from spotify the app starts up and the music is paused. When I press play it tries to play for around 1 second (the trackbar moves slightly) then it goes back to being paused at the start of the song. (The exact same thing is happening on...

  • Newbie
  •   When I cast from spotify the app starts up and the music is paused. When I press play it tries to play for around 1 second (the trackbar moves slightly) then it goes back to being paused at t...
  • DrasticHarm
  • Casual Listener
  • 1462 Views
  • 2 replies
  • 0 likes
  • music
  • 1462 Views
  • 2 replies
  • 0 likes

I'd like to ask you to run an Ad (Visa card Korea)

Dear. marketing manager of SpotifyHello, this is JY shin from mable-inc who person in charge of Korea online Ad management.Could I get some information about your ad process?Our local advertisers(Visa card, Korea) want to run ads on your app.If you h...

  • Newbie
  • Dear. marketing manager of Spotify Hello, this is JY shin from mable-inc who person in charge of Korea online Ad management. Could I get some information about your ad process? Our local advertise...
  • mxn
  • Music Fan
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Solved!! Xbox One App launched today

The Spotify App for Xbox One seems to have launched today. There are download instructions on Spotifys website, but no app can be found in the Xbox store. Anyone else having trouble or know of why they'd "launch" it before making it available?

  • Newbie
  • The Spotify App for Xbox One seems to have launched today.  There are download instructions on Spotifys website, but no app can be found in the Xbox store. Anyone else having trouble or know of...
  • mxn
  • Music Fan
  • 894 Views
  • 4 replies
  • 0 likes
  • 894 Views
  • 4 replies
  • 0 likes

Superuser Contribution Incorrect username/password Error 6.4 on roku streaming stick

I recently downloaded Spotify on my roku streaming stick device, I do have premium at least until September, but it's saying my username and/or password is incorrect even though I know exactly that it is correct because using the same credentials on ...

  • Newbie
  • I recently downloaded Spotify on my roku streaming stick device, I do have premium at least until September, but it's saying my username and/or password is incorrect even though I know exactly that i...
  • Nicky066
  • Newbie
  • 2464 Views
  • 5 replies
  • 0 likes
  • 2464 Views
  • 5 replies
  • 0 likes

Problem in displaying a user name

If I creating a link from Spotify, my user name appeared in link as combination of letters and numbers. How to fix it?https://www.dropbox.com/s/srjmim255ts9csw/Screen%20Shot%202017-08-09%20at%2009.23.39.png?dl=0

  • Newbie
  • If I creating a link from Spotify, my user name appeared in link as combination of letters and numbers. How to fix it? https://www.dropbox.com/s/srjmim255ts9csw/Screen%20Shot%202017-08-09%20at%2009....
  • 410 Views
  • 0 replies
  • 0 likes
  • 410 Views
  • 0 replies
  • 0 likes

Spotify connect on Denon receiver

Hi everyone.I'm having problems with Spotify Connect in my Denon X1300W.I'm able to see the receiver in the spotify app in the computer and android phone and when i try to play in the receiver it says "connecting" for about 30 seconds and then stops ...

  • Casual Listener
  • Hi everyone. I'm having problems with Spotify Connect in my Denon X1300W. I'm able to see the receiver in the spotify app in the computer and android phone and when i try to play in the receiver it...
  • AlexAtanassov
  • Music Fan
  • 1555 Views
  • 1 replies
  • 1 likes
  • Connect
    Denon
  • 1555 Views
  • 1 replies
  • 1 likes

Local files between computers

Hello ! Is there a way to download my local files from PC#1 to PC#2 (on the same network) ? I have them in a playlist, can download them just fine from my phone, but my PC#2 won't show anything in the local file playlist, which prevents me from initi...

  • Newbie
  • Hello !   Is there a way to download my local files from PC#1 to PC#2 (on the same network) ?   I have them in a playlist, can download them just fine from my phone, but my PC#2 won't s...
  • mxn
  • Music Fan
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Scribbling to Last fm

I am not sure if I'm posting in the right area but I am frustrated with scrobbling artist data to last FM and can't figure out how to fix it manually myself. Most of the time, if there are 2 artists, then only the first scrobbles. Great! But then som...

  • Casual Listener
  • I am not sure if I'm posting in the right area but I am frustrated with scrobbling artist data to last FM and can't figure out how to fix it manually myself. Most of the time, if there are 2 artists,...
  • mxn
  • Music Fan
  • 1627 Views
  • 1 replies
  • 0 likes
  • scrobble
  • 1627 Views
  • 1 replies
  • 0 likes

Web Player Redirect Errors in Chrome

Web Player: open.spotify.comRunning: Windows 7, 32 bitChrome: Version 60.0.3112.90 (Official Build) (32-bit)Error:When I go to open.spotify.com, Chrome declares:This page isn’t workingplay.spotify.com redirected you too many times.Try clearing your c...

  • Music Fan
  • Web Player: open.spotify.com Running: Windows 7, 32 bit Chrome: Version 60.0.3112.90 (Official Build) (32-bit) Error: When I go to open.spotify.com, Chrome declares: This page isn’t working ...
  • 1076 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 1076 Views
  • 0 replies
  • 0 likes

Do you have an advertising product description in spotify?

hi Do you have an advertising product description in spotify?If you have an advertisement product description, please send it by the following e-mail(bmkang@mable-inc.com) Thank you.

  • Newbie
  • hi   Do you have an advertising product description in spotify? If you have an advertisement product description, please send it by the following e-mail (bmkang@mable-inc.com)   Thank...
  • Maxim
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Other
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS3 app outputs Dolby Digital; why?

Spotify music is streamed in Ogg Vorbis, I believe. My PS3 is set to multi output mode and so can output PCM, Dolby Digital, and DTS from the optical out into my amplifier. Why then is the Spotify app forcing the PS3 to output Dolby Digital to my amp...

  • Newbie
  • Spotify music is streamed in Ogg Vorbis, I believe. My PS3 is set to multi output mode and so can output PCM, Dolby Digital, and DTS from the optical out into my amplifier. Why then is the Spotify ap...
  • Lee
  • Spotify
  • 6519 Views
  • 13 replies
  • 4 likes
  • Other
  • 6519 Views
  • 13 replies
  • 4 likes

Keeps crashing every few songs on Xiaomi phone

I have a Xiao mi phone with Android version 4.4.4 and a stable MIUI version. I downloaded Spotify Premium, which has been working fine for months, but recently every 4 songs or so the song will suddenly stop playing. I have to go back into the app an...

  • Newbie
  • I have a Xiao mi phone with Android version 4.4.4 and a stable MIUI version. I downloaded Spotify Premium, which has been working fine for months, but recently every 4 songs or so the song will sudde...
  • koraydogan
  • Casual Listener
  • 1517 Views
  • 2 replies
  • 1 likes
  • Other
  • 1517 Views
  • 2 replies
  • 1 likes

Using Spotify with Revo Products

Hi, Does anybody experienced using Spotify with Revo products ? The Revo devices look quite nice, and there are bringing now the SuperConnect radio with Spotify Connect support... Sounds interesting! br, Hub.

  • Regular
  • Hi,   Does anybody experienced using Spotify with Revo products ? The Revo devices look quite nice, and there are bringing now the SuperConnect radio with Spotify Connect support... Sounds...
  • Michael76
  • Newbie
  • 4435 Views
  • 7 replies
  • 0 likes
  • Other
  • 4435 Views
  • 7 replies
  • 0 likes

"Failed to retrieve password hash"

I am unable to log into my spotify web player. All of my log in info is correct, and I was just using it 10 minutes ago and everything was fine

  • Newbie
  • I am unable to log into my spotify web player. All of my log in info is correct, and I was just using it 10 minutes ago and everything was fine
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Add 3 additional songs to beer and wings Playlist

This one isn't so much a feature but me just asking to add three additional songs to the rock Playlist of yours Beer and Wings. You have many rock songs on the list but you are lacking some Linkin Park and with Chester Bennington passing it would be ...

  • Newbie
  • This one isn't so much a feature but me just asking to add three additional songs to the rock Playlist of yours Beer and Wings. You have many rock songs on the list but you are lacking some Linkin Pa...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Solved!! Can no longer see playlists and top cities on artist About pages

It used to be that when I would go to the About section of an artist page, I could scroll down and see the top five cities where that artist was listened to, and the top five playlists (made by either Spotify or community members) featuring their mus...

  • Newbie
  • It used to be that when I would go to the About section of an artist page, I could scroll down and see the top five cities where that artist was listened to, and the top five playlists (made by eithe...
  • kynesthetic
  • Gig Goer
  • 2095 Views
  • 1 replies
  • 0 likes
  • 2095 Views
  • 1 replies
  • 0 likes