Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12895 Views
  • 83 replies
  • 9 likes
  • Other
  • 12895 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20622 Views
  • 9 replies
  • 2 likes
  • Other
  • 20622 Views
  • 9 replies
  • 2 likes

"can't connect to spotify. trying again now" message on Internet Explorer since yesterday

Hi. Can someone help me please, because i'm receiving this message while i'm using the Spotify webplayer since yesterday on Internet Explorer...Do others have the same trouble to connect with https://play.spotify.com/ when they want to listen to thei...

  • Casual Listener
  • Hi.   Can someone help me please, because i'm receiving this message while i'm using the Spotify webplayer since yesterday on Internet Explorer...Do others have the same trouble to connect wit...
  • Sebasty
  • Community Legend
  • 615 Views
  • 5 replies
  • 1 likes
  • Web Player
  • 615 Views
  • 5 replies
  • 1 likes

Solved!! Gza's album Liquid Swords is missing two tracks

Hey Spotify, I was wondinergi why Gza's album Liquid Swords is missing two tracks. it is missing Liquid Swords (track 1) and Dual of the Iron Mic (Track 2).

  • Newbie
  • Hey Spotify,     I was wondinergi why Gza's album Liquid Swords is missing two tracks.  it is missing Liquid Swords (track 1) and Dual of the Iron Mic (Track 2).    
  • Jacob
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 598 Views
  • 1 replies
  • 0 likes

SW750m and family account

Hi After I upgraded to a family account I can no longer connect to my Phillips Sw750m. I have reinstalled it several times, both from an android and an ios device using different logins. The reinstallation works fine, but it never appears when I star...

  • Newbie
  • Hi   After I upgraded to a family account I can no longer connect to my Phillips Sw750m. I have reinstalled it several times, both from an android and an ios device using different logins. The...
  • 405 Views
  • 0 replies
  • 0 likes
  • Connect
    Philips
  • 405 Views
  • 0 replies
  • 0 likes

No One Wants Rudy Mancuso Taking Over Anything

Don't know who he is - but I'm listening to ads on Spotify Premium because he finagled some deal for the Indie Pop Playlist? Not appreciated.

  • Newbie
  • Don't know who he is - but  I'm listening to ads on Spotify Premium because he  finagled some deal for the Indie Pop Playlist?   Not appreciated. 
  • syplex
  • Gig Goer
  • 414 Views
  • 1 replies
  • 1 likes
  • 414 Views
  • 1 replies
  • 1 likes

80's or 90's playlist that plays ALL hits, possible?

Curious why most steaming music sites don't play all top 40 or top 100 songs of the 80's or 90's and shuffle those? Your 80's/90's are SOO repeatitive it make me wonder why, when you can simply shuffle 400 songs (top 40 from 80-89) or 1000 songs unti...

  • Casual Listener
  • Curious why most steaming music sites don't play all top 40 or top 100 songs of the 80's or 90's and shuffle those?   Your 80's/90's are SOO repeatitive it make me wonder why, when you can simpl...
  • 448 Views
  • 0 replies
  • 0 likes
  • Desktop
    Playlists
  • 448 Views
  • 0 replies
  • 0 likes

[All Platforms][Subscription] Discount Family Subscriptions!

When you subscribe to a digital platform which promotes all the values you expect them to as freedom to listen whatever you want, whenever and wherever you want, you might think that you will be entirely free from regular companies and products. That...

  • Newbie
  • When you subscribe to a digital platform which promotes all the values you expect them to as freedom to listen whatever you want, whenever and wherever you want, you might think that you will be enti...
  • 365 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Subscription
  • 365 Views
  • 0 replies
  • 0 likes

MusiCast & no Gapless playback? No Crossfade with MusicCast?

Hello, i have a Yamaha RX-A3060 and 4 Yamaha MusiCast Wireless Speakers. I stream Spotify on my Yamaha MusicCast Receiver, but Crossfade and Gapless Play are Not working??? Spotify Crossfades are Not Supported with Other devices/MusicCast??? Please H...

  • Newbie
  • Hello,   i have a Yamaha RX-A3060 and 4 Yamaha MusiCast Wireless Speakers.   I stream Spotify on my Yamaha MusicCast Receiver, but Crossfade and Gapless Play are Not working???   ...
  • 1424 Views
  • 0 replies
  • 5 likes
  • 1424 Views
  • 0 replies
  • 5 likes

queue

what is a queue 

  • Music Fan
  • what is a queue  
  • Hubo
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • novice about spotify
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dynamic playlists playing the wrong song

For example, I was listening to the "Today's Top Hits" playlist. I went to replay a song I was listening to earlier. However, when I double clicked on that song to play it, it played a completely different song instead. I've figured out that the reas...

  • Casual Listener
  • For example, I was listening to the "Today's Top Hits" playlist. I went to replay a song I was listening to earlier. However, when I double clicked on that song to play it, it played a completely dif...
  • cookie_engineer
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 371 Views
  • 2 replies
  • 0 likes

Deactivate Connect

Is there a way to disable the annoying "Connect" feature? I want to hear different music on my smartphone and on my computer and not have my playlists intercepted by music choices from another device. Thanks, newnexo

  • Roadie
  • Is there a way to disable the annoying "Connect" feature? I want to hear different music on my smartphone and on my computer and not have my playlists intercepted by music choices from...
  • felix4389
  • Newbie
  • 491 Views
  • 4 replies
  • 0 likes
  • Connect
  • 491 Views
  • 4 replies
  • 0 likes

Solved!! Song Promo

I'm an Aussie who has written a song about Amsterdam. It's a quirky, anthemic tune inspired by the works of Vincent Van Gogh. How can I connect with people in Amsterdam or Holland? Can I get it onto a Dutch playlist somewhere?Regards and Thanks

  • Casual Listener
  • I'm an Aussie who has written a song about Amsterdam. It's a quirky, anthemic tune inspired by the works of Vincent Van Gogh. How can I connect with people in Amsterdam or Holland? Can I get it onto ...
  • MattSuda
  • Spotify Star
  • 550 Views
  • 3 replies
  • 0 likes
  • 550 Views
  • 3 replies
  • 0 likes

Solved!! DELETED SONG

I searched an album and have been listening to it but accidentally deleted the song from the album. How do I get it back?

  • Casual Listener
  • I searched an album and have been listening to it but accidentally deleted the song from the album. How do I get it back?
  • Christieblake
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 413 Views
  • 2 replies
  • 0 likes

Windows phone connection issue

I use Windows Phone 950xl. For 2 or 3 months It's not possible to listen to music.When I connect via wireless modem, app can be started , I can search and find the songs but after play button, nothing happens. No error, no actionWhen I connect via 3g...

  • Newbie
  • I use Windows Phone 950xl. For 2 or 3 months It's not possible to listen to music. When I connect via wireless modem, app can be started , I can search and find the songs but after play button, no...
  • nanoguy
  • Regular
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

What's The Deal With Songs Becoming Unavailable/Grayed Out?

I have noticed, recently, more and more, that songs have have started to become grayed out. Spotify, are you losing Artists' interest in you, or is there a technical issue? Either way, I hope that ya'll get on it. It is affecting playlists of my own,...

Screenshot_2016-02-09-00-53-31.png Screenshot_2016-02-09-20-37-26.png Screenshot_2016-02-08-00-46-45.png Screenshot_2016-02-15-18-23-06.png
  • Roadie
  • I have noticed, recently, more and more, that songs have have started to become grayed out. Spotify, are you losing Artists' interest in you, or is there a technical issue? Either way, I hope th...
  • Saxxon442
  • Casual Listener
  • 2374 Views
  • 7 replies
  • 4 likes
  • music
  • 2374 Views
  • 7 replies
  • 4 likes

This song is not avaible. If you have this song in your computer...

Hi!I'm Win user. Since two day ago a have an issue with the app. It show me the following message "This song is not available. If you have this song in your computer..." but I dont have any local file. Every single song I have in my playlists are fro...

  • Casual Listener
  • Hi! I'm Win user. Since two day ago a have an issue with the app. It show me the following message "This song is not available. If you have this song in your computer..." but I dont have any local...
  • elianvdl
  • Regular
  • 1263 Views
  • 13 replies
  • 6 likes
  • Web Player
    Windows
  • 1263 Views
  • 13 replies
  • 6 likes

Solved!! I don't see the song popularity bar. Does Spotify have it?

I think I remember seeing which songs are the most popular when viewing an album? Is my memory wrong?

  • Casual Listener
  • I think I remember seeing which songs are the most popular when viewing an album? Is my memory wrong?
  • kenhagist
  • Newbie
  • 16093 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 16093 Views
  • 4 replies
  • 0 likes

Can't play any songs

I have been having toruble with my spotify since last week. No songs I select will play. When trying to play through the desktop app I get a blue bar that says "Can't play the current song." This occurrs for all songs, regardless of source. The web p...

  • Newbie
  • I have been having toruble with my spotify since last week. No songs I select will play. When trying to play through the desktop app I get a blue bar that says "Can't play the current song." This occ...
  • Sebasty
  • Community Legend
  • 414 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 414 Views
  • 1 replies
  • 1 likes

Bose Soundtouch 10 Not Connecting to Spotify

My Soundtouch connected to Spotify fine when I was at home, but now I've moved it into my uni flat it's not connecting. It's set up on the wifi here and I can use it on bluetooth, but whenever I try to connect it via the soundtouch app it says to re-...

  • Newbie
  • My Soundtouch connected to Spotify fine when I was at home, but now I've moved it into my uni flat it's not connecting. It's set up on the wifi here and I can use it on bluetooth, but whenever I try ...
  • 462 Views
  • 0 replies
  • 0 likes
  • Other
  • 462 Views
  • 0 replies
  • 0 likes

Solved!! Some glitches when playing this song

There are some glitches when playing this song. It is not playing smoothly. You can hear that at the prelude and in the middle of the song. Please help fixing it, what a pitty to destroy a wonderful song. Thanks!spotify:track:15ZezfcoFIYLVQDLZew7EMFo...

  • Casual Listener
  • There are some glitches when playing this song. It is not playing smoothly. You can hear that at the prelude and in the middle of the song. Please help fixing it, what a pitty to destroy a wonderful ...
  • sunnywty
  • Casual Listener
  • 702 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 702 Views
  • 2 replies
  • 0 likes

Artist Radio without music

Hello,I am an artist with music on Spotify. Got the music streaming there through CD Baby. I have no music on my "Artist" Radio, how do I fix that?

  • Newbie
  • Hello, I am an artist with music on Spotify. Got the music streaming there through CD Baby. I have no music on my "Artist" Radio, how do I fix that?
  • 256 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 256 Views
  • 0 replies
  • 0 likes