Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10389 Views
  • 72 replies
  • 9 likes
  • Other
  • 10389 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20125 Views
  • 9 replies
  • 2 likes
  • Other
  • 20125 Views
  • 9 replies
  • 2 likes

Can't listen on multiple devices on same network

I have several Amazon Echo's and Google Home's in my apartment and whenever I ask one to play music, it gives me an annoying message that it's being used elsewhere and then shuts off the other device. I want to be able to listen on multiple devices i...

  • Newbie
  • I have several Amazon Echo's and Google Home's in my apartment and whenever I ask one to play music, it gives me an annoying message that it's being used elsewhere and then shuts off the other device...
  • 280 Views
  • 0 replies
  • 0 likes
  • Other
  • 280 Views
  • 0 replies
  • 0 likes

Adding to play queue on new webplayer?

Can't find how to do this since the update? My only options when I click the 3 dots are to add songs to playlists or copy link.... no add to play queue...?

  • Regular
  • Can't find how to do this since the update? My only options when I click the 3 dots are to add songs to playlists or copy link.... no add to play queue...?
  • kittykalamity
  • Newbie
  • 1092 Views
  • 2 replies
  • 8 likes
  • Web Player
    Windows
  • 1092 Views
  • 2 replies
  • 8 likes

Solved!! web player not working

web player wont work when i press play button it wont work has message that says oops something went wrong Reload and when i reload it doesnt work and the same message pops up and only sometimes does it work and if it does work at all its only on for...

  • Casual Listener
  • web player wont work when i press play button it wont work has message that says oops something went wrong Reload and when i reload it doesnt work and the same message pops up and only sometimes...
  • oldFakebooker
  • Roadie
  • 1376 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 1376 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution web player keeps defaulting repeat to on

I am a premium user and mostly use Spotify on my android phone, but once in a while I will listen via the web player on Chrome (always the latest) on either a Ubuntu or Gentoo OS. on those occassions that I use the web player I frequently find that i...

  • Regular
  • I am a premium user and mostly use Spotify on my android phone, but once in a while I will listen via the web player on Chrome (always the latest) on either a Ubuntu or Gentoo OS.   on those o...
  • dead_wrestler
  • Regular
  • 1209 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 1209 Views
  • 4 replies
  • 0 likes

Solved!! Time out of Spotify using Sonos

Hello. I'm running spotify through my sonos for my office. It stopped working today and states "attempt to connect to spotify timed out. Please try again. If the problem persists please contact Spotify. I've deleted the account and tried to add Spoti...

  • Newbie
  • Hello. I'm running spotify through my sonos for my office. It stopped working today and states "attempt to connect to spotify timed out. Please try again. If the problem persists please contact Spoti...
  • davemaggief
  • Newbie
  • 7018 Views
  • 10 replies
  • 0 likes
  • 7018 Views
  • 10 replies
  • 0 likes

Repeated songs on the "Discoveries of the week"

Hello!!What's happening over the weeks I'm listening to repeated songs on de "Discoveries of the week"???

  • Casual Listener
  • Hello!! What's happening over the weeks I'm listening to repeated songs on de "Discoveries of the week"???
  • markofb
  • Casual Listener
  • 573 Views
  • 4 replies
  • 0 likes
  • 573 Views
  • 4 replies
  • 0 likes

playlists not sycing

for some reason all of the sudden my playlists are not syncing between my mac, laptop, dekstop, and my android i have tried making the playlist public and private then public again tried making it avalible offline but i can add songs on one device an...

  • Visitor
  • for some reason all of the sudden my playlists are not syncing between my mac, laptop, dekstop, and my android i have tried making the playlist public and private then public again tried making it av...
  • carothmann21
  • Newbie
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Removing songs from a playlist confuses web player

When you are playing songs from a playlist, while at the same time removing and skipping songs, eventually the player will lose track of the correct index and will display an incorrect name of the current song, or will skip to the incorrect song.This...

  • Casual Listener
  • When you are playing songs from a playlist, while at the same time removing and skipping songs, eventually the player will lose track of the correct index and will display an incorrect name of the cu...
  • 174 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 174 Views
  • 0 replies
  • 0 likes

playlists not syncing on all devices..

so ive had this problem multiple times before and i end up just not being able to listen to spotify for about a week or so everytime it happens. I have three devices that i use and my playlists are synced on. An iphone 7, a chromebook, and an older i...

  • Newbie
  • so ive had this problem multiple times before and i end up just not being able to listen to spotify for about a week or so everytime it happens. I have three devices that i use and my playlists are s...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Downloading musics

Hello? i can't even with my prenium account download mine playlists on my windows tablet computers and also on my windows phone. Ineeded to reboot my phone so i lost everything on my meomry card but now i can't dowload my music !!Is it a new compatib...

  • Newbie
  • Hello? i can't even with my prenium account download mine playlists on my windows tablet computers and also on my windows phone. Ineeded to reboot my phone so i lost everything on my meomry card but ...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Oops something went wrong, reload FIX

To fix this awful bug, download firefox, go to play.spotify.com/settings on firefox, turn off open.spotify.com option, continue listening to spotify as you wish. *Only on firefox.* Please upvote this to spread the fix

  • Casual Listener
  • To fix this awful bug, download firefox, go to play.spotify.com/settings on firefox, turn off open.spotify.com option, continue listening to spotify as you wish. *Only on firefox.* Please upvote this...
  • helphelp
  • Newbie
  • 1268 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 1268 Views
  • 1 replies
  • 0 likes

Kindle fire play to Chromecast audio

Using a kindle fire spotify does not find the Chomecast audio on the network. Other android and iphones on the network all see the Chromecast and can play to it. How do I get the kidle to also see the chromecast?

  • Newbie
  • Using a kindle fire spotify does not find the Chomecast audio on the network. Other android and iphones on the network all see the Chromecast and can play to it. How do I get the kidle to also see th...
  • 862 Views
  • 0 replies
  • 2 likes
  • 862 Views
  • 0 replies
  • 2 likes

Cant Log into Spotify on Playstation

Hey so im trying to log into my Spotify account on playstation and i type in my user and password and just cant press log in, i keep spamming it and nothing happens. i dont know if this is a playstation issue or a spotify issue but i am at an impass ...

  • Newbie
  • Hey so im trying to log into my Spotify account on playstation and i type in my user and password and just cant press log in, i keep spamming it and nothing happens. i dont know if this is a playstat...
  • kejt_
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

ADS

Omgggg yes! The amount of ads now are discusting! ITs like 3 ads after every two songs, like your better off listening to the radio. I used to love spotify and recommend it to literally everyone I know but the amount of ads is increasing so rapidly a...

  • Newbie
  • Omgggg yes! The amount of ads now are discusting! ITs like 3 ads after every two songs, like your better off listening to the radio. I used to love spotify and recommend it to literally everyone I kn...
  • kejt_
  • Community Legend
  • 295 Views
  • 1 replies
  • 1 likes
  • 295 Views
  • 1 replies
  • 1 likes

Issues with webplayer open.spotify.com continue to be disregarded

Again and again have paying customers shared their feedback and opinions of the obligatory redirect from play.spotify.com to open.spotify.com. As we all know, the functionality of the latter is leg-breaking and as customers, we have no choice of goin...

  • Casual Listener
  • Again and again have paying customers shared their feedback and opinions of the obligatory redirect from play.spotify.com to open.spotify.com. As we all know, the functionality of the latter is leg-b...
  • 275 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 275 Views
  • 0 replies
  • 0 likes

Solved!! Redirecting play.spotify.com to open.spotify.com

Hi,Since last week I can't go to play.spotify.com webplayer. It's redirecting me after login to open.spotify.com. Happens in all browsers. I tried clear cache, restart browser, ingognito mode, disable extrensions etc. Nothing helped.Hope you wont dis...

  • Casual Listener
  • Hi, Since last week I can't go to play.spotify.com webplayer. It's redirecting me after login to open.spotify.com.  Happens in all browsers. I tried clear cache, restart browser, ingognit...
  • giogziro95
  • Casual Listener
  • 1434 Views
  • 3 replies
  • 2 likes
  • Web Player
  • 1434 Views
  • 3 replies
  • 2 likes

Windows phone 10 Spotify list

Hi!I know that windows phone is not too popular nowadays, but I'm happy with it. So am I with Spotify. Except that Discover Weekly and Release Radar doesn't always work . If I go into them the list is empty and it recommends me to browse and add item...

  • Newbie
  • Hi! I know that windows phone is not too popular nowadays, but I'm happy with it. So am I with Spotify. Except that Discover Weekly and Release Radar doesn't always work . If I go into them the list...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Login with facebook Vs without

I just got back to Spotify after not using it for a while. The login page just says enter user name or email then has separate buttons for logging in via facebook and with a Spotify account. I was told by a rep that you only enter an email if you are...

  • Newbie
  • I just got back to Spotify after not using it for a while. The login page just says enter user name or email then has separate buttons for logging in via facebook and with a Spotify account. I was to...
  • MattSuda
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Music Addition: Hazy - Rosi Golan feat. William Fitzsimmons

I could not find this song on Spotify for a very long time. Please add this to the list. I oculd only find it on Pandora

  • Newbie
  • I could not find this song on Spotify for a very long time. Please add this to the list. I oculd only find it on Pandora 😞
  • buxshunyi
  • Newbie
  • 1374 Views
  • 2 replies
  • 5 likes
  • Music request
  • 1374 Views
  • 2 replies
  • 5 likes