Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Donavin1994
  • Casual Listener
  • 8773 Views
  • 64 replies
  • 8 likes
  • Other
  • 8773 Views
  • 64 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19589 Views
  • 9 replies
  • 2 likes
  • Other
  • 19589 Views
  • 9 replies
  • 2 likes

Jaguar Incontrol App

Any idea how to play newest songs first through the Jaguar Incontrol App? Mine always plays from the oldest first, despite me listening to the songs on my phone newset first. Thanks

  • Newbie
  • Any idea how to play newest songs first through the Jaguar Incontrol App?  Mine always plays from the oldest first, despite me listening to the songs on my phone newset first.    Tha...
  • 418 Views
  • 0 replies
  • 0 likes
  • Other
  • 418 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect and Argonaudio Stream1

Hi,I'm using Spotify Connect on an argonaudio stream1 with Iphone 6 and UNDOK-App by Frontier Silicon.After running any Spotify playlist a time, it stops and can't be restartet. The only help ist to reset the argon stream1 and reconfiguer. Then it is...

  • Casual Listener
  • Hi, I'm using Spotify Connect on an argonaudio stream1 with Iphone 6 and UNDOK-App by Frontier Silicon. After running any Spotify playlist a time, it stops and can't be restartet. The only help ist...
  • Knud
  • Casual Listener
  • 1269 Views
  • 1 replies
  • 0 likes
  • 1269 Views
  • 1 replies
  • 0 likes

Norwegian ad campaign unethical

Just wanted you to know that the ad campaign i just saw on instagram was misleading and obviously deceptive in intention. I love Spotify and have been a premium subscriber for a long time, but seeing such dirty tricks makes me reconsider my subscript...

  • Casual Listener
  • Just wanted you to know that the ad campaign i just saw on instagram was misleading and obviously deceptive in intention. I love Spotify and have been a premium subscriber for a long time, but seeing...
  • Hubo
  • Community Legend
  • 749 Views
  • 6 replies
  • 0 likes
  • 749 Views
  • 6 replies
  • 0 likes

Sponsors

Bonjour, je voudrais savoir si je peux être sponsorisé par Spotify sur mon Instagram en postant des images publicitaires de l'application ? Merci

  • Visitor
  • Bonjour, je voudrais savoir si je peux être sponsorisé par Spotify sur mon Instagram en postant des images publicitaires de l'application ? Merci
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

New spotify web player ugh

The worst update to spotify. This update is so wrong. Listening to spotify is so frustrating for me now. It sucks. It's a big mistake. Please bring the old version back. Otherwise it'll be so daunting.

  • Newbie
  • The worst update to spotify. This update is so wrong. Listening to spotify is so frustrating for me now. It sucks. It's a big mistake. Please bring the old version back. Otherwise it'll be so dauntin...
  • 415 Views
  • 0 replies
  • 2 likes
  • Web Player
  • 415 Views
  • 0 replies
  • 2 likes

Transferring playlists from itunes

I have the free version of spotify. According to Spotify Help there should be a menu bar in Spotify to enable me to do this but I cannot see it

  • Newbie
  • I have the free version of spotify. According to Spotify Help there should be a menu bar in Spotify to enable me to do this but I cannot see it
  • 236 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 236 Views
  • 0 replies
  • 0 likes

How do I reconnect to last.fm after the redesign?

So, I had my last.fm connected to my Spotify before the redesign, but since, I have found out that my last.fm was disconnected from my Spotify, and I can't figure out how to reconnect. Please help!

  • Regular
  • So, I had my last.fm connected to my Spotify before the redesign, but since, I have found out that my last.fm was disconnected from my Spotify, and I can't figure out how to reconnect. Please help!
  • alv4
  • Roadie
  • 455 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 455 Views
  • 1 replies
  • 1 likes

Play.spotify keeps redirecting me to open.spotify

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cookies and cache both on firefox and chrome and it sti...

  • Casual Listener
  • When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cook...
  • Lukas199999993
  • Newbie
  • 1305 Views
  • 4 replies
  • 3 likes
  • Web Player
  • 1305 Views
  • 4 replies
  • 3 likes

Bad UX on Smart TV app on LG

Hi,One of the reasons for buying a Smart-TV was the capability to connect to the web, watch videos and listen to music. I installed the Spotify app from the LG TV-app store and was very disappointed with what I got. I cannot brows radio stations or p...

  • Visitor
  • Hi, One of the reasons for buying a Smart-TV was the capability to connect to the web, watch videos and listen to music. I installed the Spotify app from the LG TV-app store and was very disappointe...
  • 661 Views
  • 0 replies
  • 1 likes
  • LG
    Search
  • 661 Views
  • 0 replies
  • 1 likes

spotify on my pioneer VSX831

Hello, I just bought a pioneer VSX831 which enables spotify. I can select the spotify logo on Tune-in. But how does it work ? regards

  • Newbie
  • Hello,   I just bought a pioneer VSX831 which enables spotify.   I can select the spotify logo on Tune-in.  But how does it work ?   regards    
  • 608 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 608 Views
  • 0 replies
  • 0 likes

keyboard media keys

Noticed how my media keys no longer function in spotify if i minimize it down, did before the update, and i'd like to see that fixed and not the program vandalized more.

  • Newbie
  • Noticed how my media keys no longer function in spotify if i minimize it down, did before the update, and i'd like to see that fixed and not the program vandalized more.
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Spotify on PlayStation 3 - Audio problems

Hi guys Today I downloaded Spotify on my PlayStation 3 to start listening to music while I'm playing. I signed in with my account and all was right. My account were linked and Spotify Connect worked correctly. I can choose the music, the piece or the...

  • Newbie
  • Hi guys 🙂 Today I downloaded Spotify on my PlayStation 3 to start listening to music while I'm playing. I signed in with my account and all was right. My account were linked and Spotify Connect wor...
  • 579 Views
  • 0 replies
  • 1 likes
  • Other
    PlayStation
    ps3
  • 579 Views
  • 0 replies
  • 1 likes

How to restore access to roku?

I accidentally clicked Revoke Access to my roku device on my Spotify Apps. How do I restore access? I can sign into my premium account on roku, but it can't access my playlists or library. It can only search music. Thanks!

  • Casual Listener
  • I accidentally clicked Revoke Access to my roku device on my Spotify Apps. How do I restore access? I can sign into my premium account on roku, but it can't access my playlists or library. It can onl...
  • nymblebee
  • Casual Listener
  • 481 Views
  • 1 replies
  • 0 likes
  • Other
  • 481 Views
  • 1 replies
  • 0 likes

Edguy album "Theater of Salvation"

Hi, Listening to the Edguy's classic album "Theater of Salvation" gives me an impression that it comes from a scratched and corrupt CD.For instance, track 2 "Babylon" presents audible cracks in sound. Is this an issue with my connection or is the tra...

  • Regular
  • Hi,   Listening to the Edguy's classic album "Theater of Salvation" gives me an impression that it comes from a scratched and corrupt CD. For instance, track 2 "Babylon" presents audible crac...
  • Hubo
  • Community Legend
  • 1143 Views
  • 9 replies
  • 0 likes
  • Defective Source Sample
  • 1143 Views
  • 9 replies
  • 0 likes

Denon and switching account

Hi Guys, Today I upgraded my premium account to a family account so my wife can use the spotify premium features. It all works except for connecting to our Denon avr-x2300w.When I use my spotify account on my laptop or my iphone I can play music over...

  • Newbie
  • Hi Guys,   Today I upgraded my premium account to a family account so my wife can use the spotify premium features. It all works except for connecting to our Denon avr-x2300w. When I use my s...
  • 398 Views
  • 0 replies
  • 0 likes
  • Connect
    Denon
  • 398 Views
  • 0 replies
  • 0 likes

Limited PS4 shuffle, even when controlled through phone (android)

For the last 12 months or so, I have been working around the limited PS4 shuffle capabilities by using my phone to shuffle the playlist, then connect it to the PS4. This seems to have stopped working with recent updates and I cannot find any way to s...

  • Newbie
  • For the last 12 months or so, I have been working around the limited PS4 shuffle capabilities by using my phone to shuffle the playlist, then connect it to the PS4.   This seems to have stoppe...
  • 1435 Views
  • 0 replies
  • 0 likes
  • 1435 Views
  • 0 replies
  • 0 likes

(Browse) This is gross.

Honestly i've never been a huge fan of the playlists featured here, they always seem to be mainstream **bleep** that I have 0 interest in, but this sort of pissed me off this morning. I can live with Spotify showing me things i'm not interested in, *...

ss+(2017-03-12+at+09.00.35).jpg
  • Newbie
  • Honestly i've never been a huge fan of the playlists featured here, they always seem to be mainstream **bleep** that I have 0 interest in, but this sort of pissed me off this morning. I can live with...
  • 379 Views
  • 0 replies
  • 0 likes
  • music
  • 379 Views
  • 0 replies
  • 0 likes

Solved!! Song not playing after a local file (downloaded) song

After a song that i have downloaded on my computer plays and shuffles to the next one it will play around 5 seconds of the next one and then just restart and stop playing.I do have crossfade on if thats a problem.

  • Casual Listener
  • After a song that i have downloaded on my computer plays and shuffles to the next one it will play around 5 seconds of the next one and then just restart and stop playing. I do have crossfade on if ...
  • Ruanjdv
  • Casual Listener
  • 469 Views
  • 1 replies
  • 0 likes
  • music
  • 469 Views
  • 1 replies
  • 0 likes

Home Automation Integration

I am an A/V and Home Automation dealer. We have sold hundreds of Sonos systems and integrated them with Control4 Automation systems. A recent change to your API has removed the full featured integration that allowed Spotify to be navigated via Contro...

  • Newbie
  • I am an A/V and Home Automation dealer. We have sold hundreds of Sonos systems and integrated them with Control4 Automation systems. A recent change to your API has removed the full featured integrat...
  • ferast1987
  • Newbie
  • 1808 Views
  • 4 replies
  • 13 likes
  • 1808 Views
  • 4 replies
  • 13 likes