Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • BurnerBro
  • Visitor
  • 18645 Views
  • 118 replies
  • 11 likes
  • Other
  • 18645 Views
  • 118 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21667 Views
  • 9 replies
  • 2 likes
  • Other
  • 21667 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution no email sent to set up spotify on phone

I have spotify prem and logged in via FB and I installed spotify on my sons phone so we can rock out but I had to set up a password to do so. Went into the password set up menu, entered my email as directed to set it up, meanwhile several hours later...

  • Regular
  • I have spotify prem and logged in via FB and I installed spotify on my sons phone so we can rock out but I had to set up a password to do so. Went into the password set up menu, entered my email as d...
  • KJLonghaiR
  • Regular
  • 497 Views
  • 2 replies
  • 0 likes
  • Connect
    music
    Other
    Samsung
  • 497 Views
  • 2 replies
  • 0 likes

CREATE PLAYLISTS INTO A YOUR PUBLIC PLAYLIST

Si può avere la possibilità di creare altri nella vostra play list pubblica, dividendo le canzoni in generi musicali, per esempio, o per un particolare momento della giornata, ma solo per creare un ordine in un elenco di riproduzione. Forse in futuro...

  • Newbie
  • Si può avere la possibilità di creare altri nella vostra play list pubblica, dividendo le canzoni in generi musicali, per esempio, o per un particolare momento della giornata, ma solo per creare un o...
  • 420 Views
  • 0 replies
  • 0 likes
  • Playlists
    Tutte le piattaforme
  • 420 Views
  • 0 replies
  • 0 likes

Cover pics missing on Lumia 950

Hi everybody out there!I have a fresh install of Spotify on my Lumia 950 (winphone). On starting the app and changing to the "browse" windows most of the suggested spotify playlists do not show any cover/picture but just a music note. What is the pro...

  • Newbie
  • Hi everybody out there! I have a fresh install of Spotify on my Lumia 950 (winphone). On starting the app and changing to the "browse" windows most of the suggested spotify playlists do not show any...
  • RENEGR
  • Casual Listener
  • 406 Views
  • 1 replies
  • 1 likes
  • 406 Views
  • 1 replies
  • 1 likes

Solved!! Why did you remove Athena's two albums?

https://play.spotify.com/artist/1Hy8tdpH9ygqoohumHZqVl Here is a Turkish rock band Athena's spotify profile page. There were their two albums which are called "Hersey Yolunda" and "Tam zamani simdi". Before two months ago, their albums was deleted an...

  • Newbie
  • https://play.spotify.com/artist/1Hy8tdpH9ygqoohumHZqVl   Here is a Turkish rock band Athena's spotify profile page. There were their two albums which are called "Hersey Yolunda" and "Tam zaman...
  • Jacob
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Spotify volume independent from Amazon Echo volume

Is there a way to change the music volume instead of the entire Amazon Echo/Dot speaker? It would be great because on the night I probably want to have the music volume down, but when I talk to Alexa, I can barely hear her. I think this is probably c...

  • Newbie
  • Is there a way to change the music volume instead of the entire Amazon Echo/Dot speaker?   It would be great because on the night I probably want to have the music volume down, but when I...
  • 2085 Views
  • 0 replies
  • 10 likes
  • Connect
  • 2085 Views
  • 0 replies
  • 10 likes

Presidential

I'm confused as to why we get a playlist for Obama getting into the White House and leaving but we have nothing to reflect Trump???? A little one sided on the situation..such a shame Spotify.

  • Newbie
  • I'm confused as to why we get a playlist for Obama getting into the White House and leaving but we have nothing to reflect Trump???? A little one sided on the situation..such a shame Spotify.
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

[All Platforms][Playlists] Playlists

YO let me pitch you something - Playlists created by YEAR. Not just the 90s, but like specifically 1997 only, or not just 00s but specifically 2002? Namsayin?

  • Newbie
  • YO let me pitch you something - Playlists created by YEAR. Not just the 90s, but like specifically 1997 only, or not just 00s but specifically 2002? Namsayin?
  • 359 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 359 Views
  • 0 replies
  • 0 likes

Chromecast stopping after 30 seconds

Connected to my Chromecast via a Nexus 5X, have tried iPhone 6s plus and songs seem to pause after about 30 seconds. Skipping ahead a few seconds fixes this, but it's rather annoying.Tried rebooting the Chromecast, firmware seems to be up to date and...

  • Casual Listener
  • Connected to my Chromecast via a Nexus 5X, have tried iPhone 6s plus and songs seem to pause after about 30 seconds. Skipping ahead a few seconds fixes this, but it's rather annoying. Tried reboot...
  • kittenmcnugget
  • Regular
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play in Chromecast Audio Groups with Vizio Soundbar

I've contacted Google and Vizio for this issue and both were clueless. I purchased VIZIO SB3821-C6 2.1 Channel Sound Bar with Chromecast built in. I created a group to a speaker in my kitchen using a standard Chromecast Audio. I can cast to each fine...

  • Casual Listener
  • I've contacted Google and Vizio for this issue and both were clueless.    I purchased VIZIO SB3821-C6 2.1 Channel Sound Bar with Chromecast built in. I created a group to a speaker in my ...
  • magnusholmqvist
  • Spotify
  • 4081 Views
  • 13 replies
  • 5 likes
  • 4081 Views
  • 13 replies
  • 5 likes

[Playlists] Daily mix and Amazon echo

I have been having problems with the daily mix feature not removing tracks and artists.I would remove a track, spotify says that track won't be played in my daily mix.Then the track reappears immediately in my daily mix playlist.I have discovered tha...

  • Visitor
  • I have been having problems with the daily mix feature not removing tracks and artists. I would remove a track, spotify says that track won't be played in my daily mix. Then the track reappears imm...
  • 1490 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 1490 Views
  • 0 replies
  • 0 likes

How do i create playlists on Samsung Smart TV?

how do i create playlist folders using the samsung smart tv remote for the. samsung tv spotify app?

  • Visitor
  • how do i create playlist folders using the samsung smart tv remote for the. samsung tv spotify app?
  • jkdkj345
  • Newbie
  • 8575 Views
  • 4 replies
  • 1 likes
  • Samsung
  • 8575 Views
  • 4 replies
  • 1 likes

Spotify Web + Google Chrome with Easy Auto Refresh Extension

Reproduction Steps1. Open Google Chrome and install Easy Auto Refresh Extension. 2. Set the refresh countdown to 10 or 20.3. Open another Google Chrome or Incognito and play music thru Spotify Web.4. When Google Chrome refreshes its link thru the ref...

  • Newbie
  • Reproduction Steps 1. Open Google Chrome and install Easy Auto Refresh Extension.  2. Set the refresh countdown to 10 or 20. 3. Open another Google Chrome or Incognito and play music thr...
  • 1500 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 1500 Views
  • 0 replies
  • 0 likes

Como hacer para instalar spotify en la memoria interna pero que descargue las canciones en la SD?

Spotify para Windows 10 mobileI want install spotify at internal memory but it has few space, while SD has 16 GB Quiero instalar spotify en la memora interna, pero como tiene poco espacio, que las canciones las descargue en la SD, que tiene 16 GB

  • Gig Goer
  • Spotify para Windows 10 mobile I want install spotify at internal memory but it has few space, while SD has 16 GB   Quiero instalar spotify en la memora interna, pero como tiene poco espacio,...
  • 687 Views
  • 0 replies
  • 0 likes
  • Other
    WP 8
  • 687 Views
  • 0 replies
  • 0 likes

Solved!! Missing / removed radio and activity on web player?

A couple days ago both the radio feature and the activity bell disappeared from the web player. What happened? I use both features a ton, since I listen to music at work where I don't like to download a native app. The help docs haven't been updated ...

  • Regular
  • A couple days ago both the radio feature and the activity bell disappeared from the web player. What happened? I use both features a ton, since I listen to music at work where I don't like to downloa...
  • kburton7
  • Casual Listener
  • 1759 Views
  • 2 replies
  • 1 likes
  • Web Player
  • 1759 Views
  • 2 replies
  • 1 likes

Has radio been removed from the web player?

Last week I noticed that the radio button has disappeared from the web player. It's also not possible to launch a radio station from the context menu of a song or artist. I could confirm this on two PCs using Firefox and Windows. That's really strang...

  • Newbie
  • Last week I noticed that the radio button has disappeared from the web player. It's also not possible to launch a radio station from the context menu of a song or artist. I could confirm this on two ...
  • kburton7
  • Casual Listener
  • 1412 Views
  • 2 replies
  • 1 likes
  • Web Player
  • 1412 Views
  • 2 replies
  • 1 likes

Music from computer not downloading to iPhone.

Hi! I have a problem with donwloading my local music from computer to my iPhone. It worked for me all the time but when I want to do it now it's impossible. When i play music on computer and click on my iPhone to listen on it, it says that music was ...

  • Casual Listener
  • Hi!   I have a problem with donwloading my local music from computer to my iPhone. It worked for me all the time but when I want to do it now it's impossible. When i play music on computer and...
  • migrad5
  • Casual Listener
  • 1371 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 1371 Views
  • 3 replies
  • 0 likes

offline use

I am so about ready to cancel my subscription. I've wrote about this before, Spotify is following bands that I have never hit follow. This happens at least once a month for me now. If I follow like 25 bands, one day it will say I'm following 55 bands...

  • Regular
  • I am so about ready to cancel my subscription. I've wrote about this before, Spotify is following bands that I have never hit follow. This happens at least once a month for me now. If I follow like 2...
  • 681 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 681 Views
  • 0 replies
  • 0 likes

Shuffle and Replay turn off when beginning a new song (Web Player)

Because the Queue function is missing as I posted about here, I've been manually starting certain songs I want to listen to. However, when I do this the Shuffle and Replay toggles are turned off entirely. I use this as more of a skip because the play...

  • Regular
  • Because the Queue function is missing as I posted about here, I've been manually starting certain songs I want to listen to. However, when I do this the Shuffle and Replay toggles are turned off enti...
  • 481 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 481 Views
  • 0 replies
  • 0 likes