Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8956 Views
  • 65 replies
  • 8 likes
  • Other
  • 8956 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19679 Views
  • 9 replies
  • 2 likes
  • Other
  • 19679 Views
  • 9 replies
  • 2 likes

chromebook

Hi my name is Rasmus and i got a problem i have a chromebook and a usb memory.Can't i download spotify on the usb memory then play form it because i can't go offline mode on the web. Please help me//// sorry for my bad english

  • Newbie
  • Hi my name is Rasmus and i got a problem i have a chromebook and a usb memory. Can't i download spotify on the usb memory then play form it because i can't go offline mode on the web. Please help me...
  • O5try
  • Casual Listener
  • 321 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 321 Views
  • 1 replies
  • 0 likes

Can't see who I'm following

I've noticed recently that on both my Android phone and web player I've been unable to view the list of people/artists I've been following. I've read some older reponses to this same problem; however the solutions (click on profile, etc) doesn't seem...

  • Casual Listener
  • I've noticed recently that on both my Android phone and web player I've been unable to view the list of people/artists I've been following. I've read some older reponses to this same problem; however...
  • 342 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 342 Views
  • 0 replies
  • 0 likes

Spotify closes the keyboard when I try enter last.fm credentials

Hey so recently when I go to enter my last.fm username and password for Spotify on my iPad the keyboard quickly closes as soon as a tap the username field. As soon as I tap it again the keyboard opens and closes very quickly. If I keep clicking on th...

  • Newbie
  • Hey so recently when I go to enter my last.fm username and password for Spotify on my iPad the keyboard quickly closes as soon as a tap the username field. As soon as I tap it again the keyboard open...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Please refrain

...from putting pictures of young goofy/trendy artists we care nothing about on the home page of our app. I have no interest in looking at their goofy mugs.

  • Casual Listener
  • ...from putting pictures of young goofy/trendy artists we care nothing about on the home page of our app. I have no interest in looking at their goofy mugs.
  • frankie1234
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Solved!! Mélange Taipan

2 Artiste portant le même nom sont mélangé, Taipan https://open.spotify.com/artist/4A1hhXvs2jAyUgsjjf1Lrj

  • Newbie
  • 2 Artiste portant le même nom sont mélangé, Taipan  https://open.spotify.com/artist/4A1hhXvs2jAyUgsjjf1Lrj
  • osornios
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Other
  • 399 Views
  • 1 replies
  • 0 likes

Buzzing sound on webplayer

Hi. I have to use a chromebook for my school, so you know as a student I'm going to want to listen to music as I work. Well this buzzing noise stops the song and drags the song out and it's getting annoying. I first encountered the problem on my imac...

  • Casual Listener
  • Hi. I have to use a chromebook for my school, so you know as a student I'm going to want to listen to music as I work.  Well this buzzing noise stops the song and drags the song out and it's get...
  • Alice_Monrey
  • Casual Listener
  • 579 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 579 Views
  • 2 replies
  • 0 likes

Playlist won't play in order

Hey Everyone - i made a playlist, but it won't play the songs in order. Shuffle is NOT on, but the songs keep shuffling at random. Am I donig something wrong? Thanks!

  • Newbie
  • Hey Everyone - i made a playlist, but it won't play the songs in order. Shuffle is NOT on, but the songs keep shuffling at random. Am I donig something wrong? Thanks!
  • Swanny
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! SpotifyWebHelper - Constantly pop ups on Windows 7

Greetings, I've been having this problem since this morning and I can't find a solution:A SpotifyWebHelper.exe message pops up constantly and, well, its really annoying.What I've tried:*Closing the message. Result: Pops up again 10 seconds after.*Res...

  • Casual Listener
  • Greetings, I've been having this problem since this morning and I can't find a solution: A SpotifyWebHelper.exe message pops up constantly and, well, its really annoying. What I've tried: *Closing...
  • lozlrold
  • Regular
  • 1401 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 1401 Views
  • 5 replies
  • 0 likes

Nicolas Jaar Los Angeles Fonda Theatre Pre-Sale

Hi everyone, still can't figure out how the Pre-Sale codes are sent out but I def was looking for my'n which I never got. Any chance anyone has it on hand for Tomorrow Morning.?thanks

  • Newbie
  • Hi everyone, still can't figure out how the Pre-Sale codes are sent out but I def was looking for my'n which I never got. Any chance anyone has it on hand for Tomorrow Morning.? thanks  
  • Hubo
  • Community Legend
  • 541 Views
  • 1 replies
  • 1 likes
  • music
  • 541 Views
  • 1 replies
  • 1 likes

Roku 3 Error 8.4 and 10.4

I have read posts for years now with difficulties between Roku 3 and Spotify. Wont connect, errors 8.4 and 10.4. I changed DNS settings as suggested, no fix. Any new recommendations out there, or is it that it simply doesnt work for Roku?

  • Newbie
  • I have read posts for years now with difficulties between Roku 3 and Spotify. Wont connect, errors 8.4 and 10.4. I changed DNS settings as suggested, no fix. Any new recommendations out there, or is ...
  • 483 Views
  • 0 replies
  • 0 likes
  • Other
  • 483 Views
  • 0 replies
  • 0 likes

Spotify App for Windows Phone always offline

Ever since the new updates to both phone and OS, Spotify for Windows Phone/Windows 10 Mobile has been in a "Disconnected State" whenever I open it. Even though I have WiFi and Mobile Data, and I can still access the internet (I'm typing this feedback...

  • Gig Goer
  • Ever since the new updates to both phone and OS, Spotify for Windows Phone/Windows 10 Mobile has been in a "Disconnected State" whenever I open it. Even though I have WiFi and Mobile Data, and I can ...
  • ristojuu
  • Newbie
  • 1928 Views
  • 1 replies
  • 4 likes
  • WP 8
    WRT
  • 1928 Views
  • 1 replies
  • 4 likes

Where can I see new releases by artists I follow?

Hi, Since the removal of the notifications section, I can no longer find new releases by artists I'm following without going through them one by one which is a very tedious task. Are there any plans to introduce a feature like this?The new releases s...

  • Newbie
  • Hi,   Since the removal of the notifications section, I can no longer find new releases by artists I'm following without going through them one by one which is a very tedious task.   Ar...
  • 799 Views
  • 0 replies
  • 3 likes
  • Linux
    Web Player
  • 799 Views
  • 0 replies
  • 3 likes

Reinhör Funktion hat meine Boxen zerlegt...

Ist ja eine ganz tolle idee... aber warum auf maximaler lautstärke? ich hatte meine Geräte und einstellungen so eingestellt, dass alles gut klingt, aber als ich mit der Maus über dieses Feld fuhr (nichmal geklickt war die musik so laut, dass es mir d...

  • Newbie
  • Ist ja eine ganz tolle idee... aber warum auf maximaler lautstärke? ich hatte meine Geräte und einstellungen so eingestellt, dass alles gut klingt, aber als ich mit der Maus über dieses Feld fuhr (ni...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

comunicar las actividades musicales de Paraguay

hola amigos de Spotify Me encanta tener la app para escuchar millones de musicas, pero he visto que en la sección de conciertos no aparecen las actividades musicales que acontecen en Paraguay. Me gustaria ayudar con eso, proporcionando informacion ac...

  • Casual Listener
  • hola amigos de Spotify Me encanta tener la app para escuchar millones de musicas, pero he visto que en la sección de conciertos no aparecen las actividades musicales que acontecen en Paraguay. Me g...
  • 239 Views
  • 0 replies
  • 0 likes
  • music
  • 239 Views
  • 0 replies
  • 0 likes

Nicolas Jaar Pre-Sale at Webster Hall

Hi I am a huge listener of Nicolas Jaar and I don't understand why I did not receive any pre-sale codes for his concert at Webster hall on November 16, 2016. The pre-sale starts tomorrow Wednesday 14th at 10am EST, please let me know before that. tha...

  • Newbie
  • Hi   I am a huge listener of Nicolas Jaar and I don't understand why I did not receive any pre-sale codes for his concert at Webster hall on November 16, 2016. The pre-sale starts tomorrow Wed...
  • 453 Views
  • 0 replies
  • 2 likes
  • 453 Views
  • 0 replies
  • 2 likes

How to create playlists in my Tesla

Hi, I've now got Spotify for my car, a Tesla Model S.- But when I use the Tesla profile I can't make any playlists, how do I do that?- I can't find my playlists from my other free account, how do I find them?- What is my profile name for my Tesla acc...

  • Casual Listener
  • Hi, I've now got Spotify for my car, a Tesla Model S. - But when I use the Tesla profile I can't make any playlists, how do I do that? - I can't find my playlists from my other free account, how do...
  • RUMarco
  • Newbie
  • 19897 Views
  • 8 replies
  • 5 likes
  • Other
  • 19897 Views
  • 8 replies
  • 5 likes

Creating a Playlist or finding existing playlist with multiple bands

Hi there, I´m using Spotify on my Windows Phone but I don´t think it´s a Windoes-Phone specific problem, more like a general Problem (as I could not find a way too do that in WebPlayer). I try to find playlists with mulitple but specific bands e.g.:N...

  • Newbie
  • Hi there,   I´m using Spotify on my Windows Phone but I don´t think it´s a Windoes-Phone specific problem, more like a general Problem (as I could not find a way too do that in WebPlayer). &n...
  • Astroi99
  • Newbie
  • 269 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 269 Views
  • 1 replies
  • 0 likes

Playstation Network Spotify Premium Unplayable

Hello, I have found that when I was on premium, I was unable to play most songs on Spotify inside playstation network app, but when I switched back to free I was able to play songs without a problem. I am not getting premium again due to the fact tha...

  • Newbie
  • Hello,   I have found that when I was on premium, I was unable to play most songs on Spotify inside playstation network app, but when I switched back to free I was able to play songs without a...
  • 272 Views
  • 0 replies
  • 1 likes
  • 272 Views
  • 0 replies
  • 1 likes

Volume fluctuation driving me CRAZY!!!!!

While listening to Spotify, the volume will drop completely for a split second, and the drop is a quick fade, not an abrupt stop. It doesn't seem to be at specific intervals either. It seems to have just started doing this. I don't have any audio enh...

  • Newbie
  • While listening to Spotify, the volume will drop completely for a split second, and the drop is a quick fade, not an abrupt stop. It doesn't seem to be at specific intervals either. It seems to have ...
  • privatetipper
  • Newbie
  • 686 Views
  • 1 replies
  • 2 likes
  • Web Player
    Windows
  • 686 Views
  • 1 replies
  • 2 likes