Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • user123456789101112
  • Visitor
  • 15221 Views
  • 98 replies
  • 10 likes
  • Other
  • 15221 Views
  • 98 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20884 Views
  • 9 replies
  • 2 likes
  • Other
  • 20884 Views
  • 9 replies
  • 2 likes

Superuser Contribution One Certain Artist not playing

So I figured out how to work the sound. I wanted to add some Taylor Swift songs. I did that but it will not play those songs. Spotify will play all the songs but that one. Any ideas? Is this normal?

  • Casual Listener
  • So I figured out how to work the sound. I wanted to add some Taylor Swift songs. I did that but it will not play those songs. Spotify will play all the songs but that one. Any ideas? Is this normal?
  • Anyk17
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist shuffle issue

For some reason my selected playlist no longer plays in order, it will play one song then jump back to a song on my Starred playlist.It's like it's auto set to shuffle but defaulting back to Starred after one song.So if I'm listening to Discover week...

  • Newbie
  • For some reason my selected playlist no longer plays in order, it will play one song then jump back to a song on my Starred playlist. It's like it's auto set to shuffle but defaulting back to Starre...
  • Anyk17
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Broken offert

when I try to follow this offert https://www.spotify.com/it/playstation/ it says that the costs is 9.99 instead of 1.99

  • Visitor
  • when I try to follow this offert https://www.spotify.com/it/playstation/ it says that the costs is 9.99 instead of 1.99
  • 275 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 275 Views
  • 0 replies
  • 0 likes

songs being streamed instead of using offline sync content - windows phone 10

I use the offline sync setting on windows phone 10 to download playlists over wifi to prevent using mobile data - it seems this doesn't work. Spotify will continue to stream songs over mobile data even if offline sync is enabled chewing up data plans...

  • Regular
  • I use the offline sync setting on windows phone 10 to download playlists over wifi to prevent using mobile data - it seems this doesn't work. Spotify will continue to stream songs over mobile data ev...
  • barronisrael95
  • Newbie
  • 446 Views
  • 1 replies
  • 0 likes
  • Other
    WP 8
  • 446 Views
  • 1 replies
  • 0 likes

Playstation app impossible to download

Bonjour,j'ai changé de disque dur en mai 2016 et donc réinstallé toutes mes apllications et mes jeux sur ma PS4 sauf que je ne peux pas réinstaller Spotify. En effet, il y a écrit "télécharger" et lorsque je clique dessus un message d'erreur m'indiqu...

  • Newbie
  • Bonjour, j'ai changé de disque dur en mai 2016 et donc réinstallé toutes mes apllications et mes jeux sur ma PS4 sauf que je ne peux pas réinstaller Spotify. En effet, il y a écrit "télécharger" et ...
  • 1571 Views
  • 0 replies
  • 1 likes
  • 1571 Views
  • 0 replies
  • 1 likes

Solved!! Windows 10 mobile app doesn't work anymore

I have a really annoying problem with app on windows 10 mobile. THE APP DOESN'T WORK ANYMORe since couple of week and spotify doesn't care about this situation. No updates, no solutions. How can they sell a service which don't work ? I'm extremly dis...

  • Regular
  • I have a really annoying problem with app on windows 10 mobile.   THE APP DOESN'T WORK ANYMORe since couple of week and spotify doesn't care about this situation.   No updates, no solut...
  • cubby
  • Newbie
  • 4730 Views
  • 5 replies
  • 3 likes
  • 4730 Views
  • 5 replies
  • 3 likes

Solved!! Spotify desktop app lags/stutters while using Chrome, Firefox etc.

Dear Community, I read many topics, posts, solutions yet nothing solved my problem.When the desktop app is playing offline (downloaded) music and Chrome is loading page(s), Spotify (and my cursor) starts to stutter heavily. It's even worse when I str...

  • Casual Listener
  • Dear Community,   I read many topics, posts, solutions yet nothing solved my problem. When the desktop app is playing offline (downloaded) music and Chrome is loading page(s), Spotify (and my...
  • ImPureGold
  • Casual Listener
  • 14182 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 14182 Views
  • 5 replies
  • 0 likes

Second song on an album skips automatically

Just wanted to put something in in case no one else has. Whenever I drill into an album page and start playing it, it tends to skip the second song in the playlist. It's been several different albums so I think its a bug within the playlist code and ...

  • Newbie
  • Just wanted to put something in in case no one else has.  Whenever I drill into an album page and start playing it, it tends to skip the second song in the playlist.  It's been several diff...
  • crematedman
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 290 Views
  • 1 replies
  • 0 likes

Won't connect to wifi or Reinstall

Since my windows laptop has updated, Spotify kept saying it was Offline whilst connected to wifi. Uninstalled Spotify but will now no longer download - no idea why. It won't even let me use the webplayer as it is saying I need to download a programme...

  • Casual Listener
  • Since my windows laptop has updated, Spotify kept saying it was Offline whilst connected to wifi. Uninstalled Spotify but will now no longer download - no idea why. It won't even let me use the webpl...
  • Dreadlord
  • Community Legend
  • 465 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 465 Views
  • 3 replies
  • 0 likes

Spotify on Sync 3 Ford/Lincoln

Hi there is a presets button that by all indications would allow yone to save their favorite playlists or radio stations, there is nothing however I can find to tell me how to set the presets up, any help?

  • Casual Listener
  • Hi there is a presets button that by all indications would allow yone to save their favorite playlists or radio stations, there is nothing however I can find to tell me how to set the presets up, any...
  • plehnert
  • Newbie
  • 802 Views
  • 2 replies
  • 1 likes
  • Ford SYNC
  • 802 Views
  • 2 replies
  • 1 likes

Spotify keeps closing!

Hi, so, I've had spotify for about a year now, and it's worked flawlessly until recently. I've moved from my iPod to an LG phone, a cheap one I've gotten at Wal-Mart, but it works nonetheless. Spotify continued to work perfectly on said phone, until ...

  • Newbie
  • Hi, so, I've had spotify for about a year now, and it's worked flawlessly until recently. I've moved from my iPod to an LG phone, a cheap one I've gotten at Wal-Mart, but it works nonetheless.  ...
  • 251 Views
  • 0 replies
  • 0 likes
  • Other
  • 251 Views
  • 0 replies
  • 0 likes

Notification for artists

How do I get notifications for an artist if their songs become available on Spotify? Either for artists who aren't on Spotify already or for those who are, but have new songs/albums added.

  • Casual Listener
  • How do I get notifications for an artist if their songs become available on Spotify? Either for artists who aren't on Spotify already or for those who are, but have new songs/albums added.
  • sakura08
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • Other
  • 284 Views
  • 1 replies
  • 0 likes

Duplicate payment

Spotify is still charging me from my personal account even though I switched into Family account sharing, what should I do tell them to start charging me money?

  • Newbie
  • Spotify is still charging me from my personal account even though I switched into Family account sharing, what should I do tell them to start charging me money?
  • sakura08
  • Roadie
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Player Not Working

When I want to go onto spotify on my Chromebook, the web player does not load. It keeps telling me I have to get Adobe Flash, but I have the most updated version of Flash. Also, it was doing the same thing on my previous account, but when I made this...

  • Newbie
  • When I want to go onto spotify on my Chromebook, the web player does not load. It keeps telling me I have to get Adobe Flash, but I have the most updated version of Flash. Also, it was doing the same...
  • msymak
  • Newbie
  • 514 Views
  • 3 replies
  • 0 likes
  • Other
  • 514 Views
  • 3 replies
  • 0 likes

Big Jambox Functions

Hey all, So I have a Big Jambox from Jawbone and recently it won't work on Spotify to fast forward, rewind, or pause/play from the device but will work on Itunes though. Has any else experienced this or has found a solution?

  • Newbie
  • Hey all,   So I have a Big Jambox from Jawbone and recently it won't work on Spotify to fast forward, rewind, or pause/play from the device but will work on Itunes though. Has any else experie...
  • 350 Views
  • 0 replies
  • 0 likes
  • Other
  • 350 Views
  • 0 replies
  • 0 likes

Can't log in to spotify on Tivo

hi I have tired multiple time on differnt days to log into spotify on my tivo and never works. Always get a error message "There was a problem connecting to sporify. Please visit Spotify.com/help for current service status" I'm having to go use faceb...

  • Newbie
  • hi I have tired multiple time on differnt days to log into spotify on my tivo and never works.  Always get a error message "There was a problem connecting to sporify.  Please visit Spotify....
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Superuser Contribution Marantz SR5008 problem with connection

Hi From 2 weeks I can't connect to spotify on ma Marantz SR5008I could log on spotify menu, but when I want to set any palylist, the apllication hangs for while and after that, the message appears " No internet connection", and I have blank playlists...

  • Casual Listener
  • Hi   From 2 weeks I can't connect to spotify on ma Marantz SR5008 I could log on spotify menu, but when I want to set any palylist,  the apllication hangs for while and after that, the m...
  • wujekra
  • Casual Listener
  • 1459 Views
  • 3 replies
  • 0 likes
  • 1459 Views
  • 3 replies
  • 0 likes

[PLAYLIST] NEXT SONG ISN'T IN THE PLAYLIST

Hello, I have a little issue. When I want to listen to one of my playlists it just plays the first song, but instead of playing the next song in the playlist, it plays something from the same genre.Maybe I pressed some button and something changed si...

  • Newbie
  • Hello,   I have a little issue. When I want to listen to one of my playlists it just plays the first song, but instead of playing the next song in the playlist, it plays something from the sam...
  • 229 Views
  • 0 replies
  • 0 likes
  • music
  • 229 Views
  • 0 replies
  • 0 likes

Cant access the web player

Hi guys. I have this problem and no solution on this site helped me. I cant seem to access my webplayer. At first it said i have problems with blocked webplayer and plugin. So i allowed it in the settings. It seemed to be working for a while, webplay...

spotify.JPG
  • Casual Listener
  • Hi guys. I have this problem and no solution on this site helped me. I cant seem to access my webplayer. At first it said i have problems with blocked webplayer and plugin. So i allowed it in the set...
  • antonnes
  • Casual Listener
  • 343 Views
  • 2 replies
  • 1 likes
  • Web Player
  • 343 Views
  • 2 replies
  • 1 likes

No local music genres for me.

Hi. Currently i live in LatinAmerica. All music and lists that are shown to me on the home or browse section are from local artists (in Spanish and Latinamerican). Honestly I don't want to listen to these genres. Is there a way I can change it or Spo...

  • Casual Listener
  • Hi. Currently i live in LatinAmerica. All music and lists that are shown to me on the home or browse section are from local artists (in Spanish and Latinamerican).  Honestly I don't wa...
  • janus3000
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • Connect
    music
    Other
  • 365 Views
  • 2 replies
  • 0 likes