Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12968 Views
  • 83 replies
  • 9 likes
  • Other
  • 12968 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20646 Views
  • 9 replies
  • 2 likes
  • Other
  • 20646 Views
  • 9 replies
  • 2 likes

Superuser Contribution Cache Windows 10 mobile full and can not be emptied

Spotify please answer the problem of solving the problem of the full cache memory of Windows 10 on a mobile device.

  • Newbie
  • Spotify please answer the problem of solving the problem of the full cache memory of Windows 10 on a mobile device. 
  • Alejandar
  • Spotify
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][NOW] Fix my Glitch and Give us User to User messaging and Sharing Back!

Nick Is very correct it is a very poor aggravating thing that we can not send people not on facebook friends a song at all. They said in a past post I read on here that it is to reduce spam sent to people that we don't know. The fact is that Spotify ...

  • Visitor
  • Nick Is very correct it is a very poor aggravating thing that we can not send people not on facebook friends a song at all. They said in a past post I read on here that it is to reduce spam sent to p...
  • Alejandar
  • Spotify
  • 859 Views
  • 1 replies
  • 0 likes
  • All Platforms
    NOW
  • 859 Views
  • 1 replies
  • 0 likes

Solved!! transfer playlists

Hi is it possible to transfer my playlists and my songs from one account to another?

  • Casual Listener
  • Hi is it possible to transfer my playlists and my songs from one account to another?
  • tomasrex
  • Roadie
  • 1145 Views
  • 1 replies
  • 0 likes
  • Other
  • 1145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Study : Chill Music on Spotify to decrease the pain during surgical procedure

Hi Spotify,I'm Quentin from France.Well, I'm a resident in orthopedic surgery and since some months I get the idea to plug my bluetooth speaker during the ambulatory operations and to use the "Chill" Playlist on spotify. And guess what .... I've noti...

  • Newbie
  • Hi Spotify, I'm Quentin from France. Well, I'm a resident in orthopedic surgery and since some months I get the idea to plug my bluetooth speaker during the ambulatory operations and to use the "Ch...
  • Alejandar
  • Spotify
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Offline Tracks Limit

I have been using the Premium subscription for a while now, however i still do not know how it really works. What i saw on the Help section it shows 'With a Spotify Premium subscription you can sync up to 3,333 tracks from the Spotify catalogue on 3 ...

  • Casual Listener
  • I have been using the Premium subscription for a while now, however i still do not know how it really works. What i saw on the Help section it shows   'With a Spotify Premium subscription you ...
  • Toadtoad
  • Roadie
  • 374 Views
  • 3 replies
  • 0 likes
  • music
  • 374 Views
  • 3 replies
  • 0 likes

Spotify Won't Play Anything. PC Downloaded Version OR Web Player

Hi there,So I was playing songs on Spotify just now and all was working fine until suddenly and without warning, nothing will play at all. I keep getting the error message at the top saying 'Can't play the current song'. It is like this for ever song...

  • Visitor
  • Hi there, So I was playing songs on Spotify just now and all was working fine until suddenly and without warning, nothing will play at all. I keep getting the error message at the top saying 'Can'...
  • alexander_noir
  • Casual Listener
  • 454 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 454 Views
  • 2 replies
  • 0 likes

Solved!! After Windows Phone 10 anniversary update

Hi guys, since the Windows Phone 10 anniversary update, the Spotify app is not working. A constant "loading" display pops up, and a premium upgrade is requested, even I'm already a premium user. What shoul I do? I use Lumia 640XL. Big hug from Brazil...

  • Casual Listener
  • Hi guys, since the Windows Phone 10 anniversary update, the Spotify app is not working. A constant "loading" display pops up, and a premium upgrade is requested, even I'm already a premium user....
  • osornios
  • Spotify Star
  • 935 Views
  • 3 replies
  • 0 likes
  • 935 Views
  • 3 replies
  • 0 likes

Swift, the band out of Winston-Salem, NC.

Why is "Swift - Thoughts are Thought" and "Swift - Waging War" under some rapper? Swift is a heavy metal band out of Winston-Salem, NC. They have a facebook (https://www.facebook.com/SwiftNC/), and I've seen them live in concert. They need their own ...

  • Casual Listener
  • Why is "Swift - Thoughts are Thought" and "Swift - Waging War" under some rapper? Swift is a heavy metal band out of Winston-Salem, NC. They have a facebook (https://www.facebook.com/SwiftNC/), and I...
  • kuddster
  • Casual Listener
  • 1110 Views
  • 2 replies
  • 0 likes
  • music
  • 1110 Views
  • 2 replies
  • 0 likes

Spotify tracks keep deleting everytime I get into a free Wi-Fi zone with my phone

This is annoying. If I go to the mall or some store, every single time my tracks are always deleted, so I leave my house with 200+ songs and come back home with about 6. It happens all the time and annoys the **bleep** out of me.

  • Newbie
  • This is annoying. If I go to the mall or some store, every single time my tracks are always deleted, so I leave my house with 200+ songs and come back home with about 6. It happens all the time ...
  • osornios
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows lumia 640

I am already a premium user( family pack) I log in with Facebook, and i am certain that is my account. But in my phone it still appear to be on the free version. I have already re-installed it twice.

  • Newbie
  • I am already a premium user( family pack) I log in with Facebook, and i am certain that is my account. But in my phone it still appear to be on the free version. I have already re-installed it twice.
  • Anyk17
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Matched "Suggested Songs"

Okay guys, here's the thing. I'm pretty sure that Spotify gets paid a lot of money by artists or record companies to include particular songs as "suggested songs". I get that; it's a smart move. But, the thing that bothers me is that when suggested s...

  • Casual Listener
  • Okay guys, here's the thing. I'm pretty sure that Spotify gets paid a lot of money by artists or record companies to include particular songs as "suggested songs". I get that; it's a smart move. But,...
  • Anyk17
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • All Platforms
    music
  • 329 Views
  • 1 replies
  • 0 likes

Get the US Government to okay the use of Web-based music players.

Please somehow appeal to the US Government and get them to reverse their policy on the use of Web-based music players in Federal buildings such as Embassies, the various Departments( Defense, Agriculture, Energy, etc.), Smithsonian Institutes, and Ar...

  • Newbie
  • Please somehow appeal to the US Government and get them to reverse their policy on the use of Web-based music players in Federal buildings such as Embassies, the various Departments( Defense, Agricul...
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes

Superuser Contribution Trouble with ps4

Tried playing some music from my ps4, which has been working earlier. Now it seems that some (many) songs cant be played, and when i press play, it decides to jump from the song i have chosen to 1-3 songs forward. Tried about 20-30 songs on the top l...

  • Casual Listener
  • Tried playing some music from my ps4, which has been working earlier. Now it seems that some (many) songs cant be played, and when i press play, it decides to jump from the song i have chosen to 1-3 ...
  • Mathiaslok
  • Casual Listener
  • 491 Views
  • 2 replies
  • 0 likes
  • PlayStation
  • 491 Views
  • 2 replies
  • 0 likes

Solved!! Update problems

I have enjoyed Spotify Premium both on my Windows Phone and Samsung Smart TV for some time now. However, following a recent Spotify update the app on my phone keeps informing me to upgrade to premium and I cannot sign into the account on the TV. I ha...

  • Newbie
  • I have enjoyed Spotify Premium both on my Windows Phone and Samsung Smart TV for some time now. However, following a recent Spotify update the app on my phone keeps informing me to upgrade to premium...
  • osornios
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Spotify Web Player - Songs stuck in Queue

I am using the Spotify Web Player in Chrome. Yesterday I loaded a playlist into my queue and listened for a while. Today, whenever I try to play a new playlist, the radio, or anything, it will play the first song in the play list I am loading up toda...

  • Roadie
  •  I am using the Spotify Web Player in Chrome.  Yesterday I loaded a playlist into my queue and listened for a while.   Today, whenever I try to play a new playlist, the radio, or an...
  • marcus00
  • Roadie
  • 876 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 876 Views
  • 1 replies
  • 0 likes

[Web Player] Unable to login using Webplayer on Firefox because of Language Packs

To login to the webplayer on Firefox I had to reinstall a language pack. I had two different Windows computers with similar plugin profiles on Firefox. Webplayer worked on one but not the other. The only difference is one has non-English language pac...

  • Visitor
  • To login to the webplayer on Firefox I had to reinstall a language pack.   I had two different Windows computers with similar plugin profiles on Firefox. Webplayer worked on one but not the ot...
  • 302 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 302 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sync 3 Ford/Lincoln broke skip/next song after update

Kind of self explinatory but any update after 5.5.0.653 I cannot skip tracks after the first few seconds of the song starts playing. Anybody else have this issue? Is there a solution? SPOTIFY will you fix this. I contacted spotify support but pretty ...

  • Casual Listener
  • Kind of self explinatory but any update after 5.5.0.653 I cannot skip tracks after the first few seconds of the song starts playing.  Anybody else have this issue?  Is there a solution?&nbs...
  • marcosoliman86
  • Casual Listener
  • 1220 Views
  • 3 replies
  • 0 likes
  • Ford SYNC
  • 1220 Views
  • 3 replies
  • 0 likes

I can not be online via 3G

I am using Nokia Lumia 920 W8 phone. When I connect via Wi-Fi there is no problem. But when I use 3G connection spotify says me "you are working offline" and I can not search any music and can not do anything online? Do I have to connect always via W...

  • Casual Listener
  • I am using Nokia Lumia 920 W8 phone. When I connect via Wi-Fi there is no problem. But when I use 3G connection spotify says me "you are working offline" and I can not search any music and can not do...
  • chloesaxby
  • Newbie
  • 1647 Views
  • 8 replies
  • 0 likes
  • 1647 Views
  • 8 replies
  • 0 likes

Spotify app on Windows phone 7.8.

I currently have a spotify premium account the last few months and I have noticed nothing but problems with the spotify app on windows phone. The app doesnt even work anymore for me, it worked for a day or two and never worked again. I have reinstall...

  • Visitor
  • I currently have a spotify premium account the last few months and I have noticed nothing but problems with the spotify app on windows phone. The app doesnt even work anymore for me, it worked for a ...
  • SparkySharky52
  • Casual Listener
  • 3982 Views
  • 14 replies
  • 1 likes
  • Other
  • 3982 Views
  • 14 replies
  • 1 likes