Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11078 Views
  • 74 replies
  • 9 likes
  • Other
  • 11078 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20277 Views
  • 9 replies
  • 2 likes
  • Other
  • 20277 Views
  • 9 replies
  • 2 likes

[Windows Phone] Focus on fixing bugs rather than adding features

I am/was a huge fan of Spotify. I am huge fan of the discover weekly playlist. Also I would really enjoy the activity feed (if it would work). But there are lots of bugs. Please prioritize repairing the app, before adding new features. Please do not ...

  • Casual Listener
  • I am/was a huge fan of Spotify. I am huge fan of the discover weekly playlist. Also I would really enjoy the activity feed (if it would work).   But there are lots of bugs. Please prioritize r...
  • 409 Views
  • 0 replies
  • 0 likes
  • Windows Phone
  • 409 Views
  • 0 replies
  • 0 likes

Windows 7 / Album not playing offline

I'm a spotify premium user and i can't listen to my albums in offline mode on my computer.I just can listen to my playlist and yes i already deleted the albums and saved them again but it still doesn't work.I also deleted spotify from my computer and...

  • Newbie
  • I'm a spotify premium user and i can't listen to my albums in offline mode on my computer. I just can listen to my playlist and yes i already deleted the albums and saved them again but it still doe...
  • 263 Views
  • 0 replies
  • 0 likes
  • music
  • 263 Views
  • 0 replies
  • 0 likes

I am on a Premium account, but can only shuffle play on mobile!

I have a Spotify Premium account, however on my mobile device (Windows Phone 10) I can only play in shuffle mode, I never get the option to simply play an album, the only option is "Suffle play"... I tried logging in and out of the app, and tried rei...

  • Newbie
  • I have a Spotify Premium account, however on my mobile device (Windows Phone 10) I can only play in shuffle mode, I never get the option to simply play an album, the only option is "Suffle play"... I...
  • osornios
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

Solved!! Making another account using the email you used with facebook

I'm trying to make a new account seperate from facebook (I made my account with facebook and I removed spotify from apps) and I was wondering how I can make another account using the email I signed up with

  • Casual Listener
  • I'm trying to make a new account seperate from facebook (I made my account with facebook and I removed spotify from apps) and I was wondering how I can make another account using the email I sig...
  • Alejandar
  • Spotify
  • 645 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 645 Views
  • 3 replies
  • 0 likes

linking problem with rogers

i am sorry for my poor english it is not my language !! i am wondering if someone got the same problem. i was already premium member on sporify and i changed to rogers with their offer spotify free 24 months on rogers side everything seem to be ok it...

  • Newbie
  • i am sorry for my poor english it is not my language !!  i am wondering if someone got the same problem.  i was already premium member on sporify and i changed to rogers with their offer ...
  • osornios
  • Spotify Star
  • 1061 Views
  • 7 replies
  • 1 likes
  • Connect
    Other
    Samsung
  • 1061 Views
  • 7 replies
  • 1 likes

Did Spotify bring back the limit for max 50 public playlists?

At least it seems so (at least for my account) looking at the iOS, Mac desktop client and Android. The only exception so far for me is the web player. Anyone else annoyed by this?

  • Gig Goer
  • At least it seems so (at least for my account) looking at the iOS, Mac desktop client and Android. The only exception so far for me is the web player. Anyone else annoyed by this?
  • user-removed
  • Not applicable
  • 1441 Views
  • 7 replies
  • 6 likes
  • Mac
    Web Player
    Windows
  • 1441 Views
  • 7 replies
  • 6 likes

Spotify button images are not displaying

I'm trying to navigate my spotify, but most of the regular button images are totally wonky to the point I have no idea what everything is. I've included an image below to showcase the isse.

spotify.png
  • Newbie
  • I'm trying to navigate my spotify, but most of the regular button images are totally wonky to the point I have no idea what everything is. I've included an image below to showcase the isse.  
  • clems1
  • Regular
  • 1101 Views
  • 1 replies
  • 0 likes
  • bug report
    firefox
    Web Player
    Windows 7
  • 1101 Views
  • 1 replies
  • 0 likes

Solved!! Personalizing my Playlist

I would like to ask if I can personalize my playlist by replacing the photo in the playlist's icon? I would like to put my wedding photo with my wife to personalize our wedding playlist. Many thanks!

  • Newbie
  • I would like to ask if I can personalize my playlist by replacing the photo in the playlist's icon? I would like to put my wedding photo with my wife to personalize our wedding playlist. Many thanks!...
  • tomasrex
  • Roadie
  • 541 Views
  • 1 replies
  • 0 likes
  • Other
  • 541 Views
  • 1 replies
  • 0 likes

PROMOCION

Hola, mi suscripcion premium vence en 7 dias y me di cuenta de que la promocion d tres meses po 1000 pesos ha vuelto pero no me deja adquirirla, me pregunto por que no puedo adquirir ni esta ni las otras promociones.Gracias

  • Newbie
  • Hola, mi suscripcion premium vence en 7 dias y me di cuenta de que la promocion d tres meses po 1000 pesos ha vuelto pero no me deja adquirirla, me pregunto por que no puedo adquirir ni esta ni las o...
  • osornios
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 302 Views
  • 1 replies
  • 0 likes

[Bug] Spotify Windows stop working after you change the output device

Hello, if you change your output device (Soundcard exit, headhphone exit), Spotify stops working. I have to cancel all the process from the Task manager and restart again the application.My OS is Windows 10, my Soundcard is an Asus Xonar U7.

  • Regular
  • Hello, if you change your output device (Soundcard exit, headhphone exit), Spotify stops working. I have to cancel all the process from the Task manager and restart again the application. My OS is W...
  • 470 Views
  • 0 replies
  • 0 likes
  • Other
  • 470 Views
  • 0 replies
  • 0 likes

Change PS3 account after the 14 days had expired

I have a problem in my PS3, I logged in with an old account and the 14 days that you can use outside the country had expired, and now I want to use another account and I can't, the message that the 14 days had expired continues in the screen and I ca...

  • Casual Listener
  • I have a problem in my PS3, I logged in with an old account and the 14 days that you can use outside the country had expired, and now I want to use another account and I can't, the message that the 1...
  • osornios
  • Spotify Star
  • 670 Views
  • 1 replies
  • 0 likes
  • ps3
  • 670 Views
  • 1 replies
  • 0 likes

Music plays only 30 seconds

Hello guys, I am a spotify premium user located in Brazil. When I try to listen to "I'm shipping up to boston" from Dropkick Murphys (spotify:track:1IIHp3xelpVnUdtrZeyZje), I can only see 30 seconds tracks to choose from. I remember listening the ful...

  • Regular
  • Hello guys,   I am a spotify premium user located in Brazil. When I try to listen to "I'm shipping up to boston" from Dropkick Murphys (spotify:track:1IIHp3xelpVnUdtrZeyZje), I can only see 30...
  • osornios
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • music
  • 495 Views
  • 1 replies
  • 0 likes

Reproducción de música

Tengo cuenta premium y no reproduce las canciones que tengo guardadas sin conexión

  • Newbie
  • Tengo cuenta premium y no reproduce las canciones que tengo guardadas sin conexión
  • osornios
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • music
  • 344 Views
  • 1 replies
  • 0 likes

Every few songs stop playing

Been using Spotify for long at my office using web player. But sometimes ago, the web player started to crashed after every few songs (5-8 songs). I always have my google chrome (64 bit) updated. I'm using Windows 10. Hope issue will be solve soon. T...

  • Newbie
  • Been using Spotify for long at my office using web player. But sometimes ago, the web player started to crashed after every few songs (5-8 songs). I always have my google chrome (64 bit) updated. I'm...
  • tomasrex
  • Roadie
  • 423 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 423 Views
  • 1 replies
  • 0 likes

[ROKU] Can't log into spotify on Roku 2XS

Current issue was noticed mid-day, Wednesday Feb 26th (mountain time). I've tried to log in with both facebook and spotify login (10digit numeric number), neither one working. The error screen reads: Could not connect to spotify Please check your net...

  • Casual Listener
  • Current issue was noticed mid-day, Wednesday Feb 26th (mountain time).   I've tried to log in with both facebook and spotify login (10digit numeric number), neither one working.   T...
  • Sal7
  • Casual Listener
  • 3712 Views
  • 11 replies
  • 0 likes
  • Other
  • 3712 Views
  • 11 replies
  • 0 likes

Missing recording

I have earlier enjoyd (very much) label:"Reference Recordings" Saint-Saens Symphony no.3 (organ) and Beethoven Symphony no.5 and ...then they are removed. Why? Are they comoing back?

  • Newbie
  • I have earlier enjoyd (very much) label:"Reference Recordings" Saint-Saens Symphony no.3 (organ) and Beethoven Symphony no.5 and ...then they are removed. Why? Are they comoing back?
  • osornios
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Other
  • 433 Views
  • 1 replies
  • 0 likes

Is 5.1 sound with playstation possible?

Hi,Im so sick of only recciving sound of 2 speakers and my sub when I have a 5.1 sourround system.Is it posaible to fix this?

  • Newbie
  • Hi, Im so sick of only recciving sound of 2 speakers and my sub when I have a 5.1 sourround system. Is it posaible to fix this?
  • 604 Views
  • 0 replies
  • 1 likes
  • 604 Views
  • 0 replies
  • 1 likes

Play Spotify through outdoor speakers

Spotify will play in the house but on the speakers outside, it plays what's on my tv. Help

  • Casual Listener
  • Spotify will play in the house but on the speakers outside, it plays what's on my tv. Help
  • olig1905
  • Regular
  • 880 Views
  • 1 replies
  • 0 likes
  • Sony
  • 880 Views
  • 1 replies
  • 0 likes

Solved!! Resetting Password

I keep getting the error that I can't reset my password after getting the email, going to link, and then typing a new password.

  • Casual Listener
  • I keep getting the error that I can't reset my password after getting the email, going to link, and then typing a new password.
  • 1248241307
  • Casual Listener
  • 654 Views
  • 2 replies
  • 0 likes
  • PlayStation
  • 654 Views
  • 2 replies
  • 0 likes

windows phone and toplists

I've got new spotify client on windows 10 mobile, and can't find top 50 global songs, in top lists i have only one playlist

  • Newbie
  • I've got new spotify client on windows 10 mobile, and can't find top 50 global songs, in top lists i have only one playlist 😭
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes