Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16614 Views
  • 104 replies
  • 11 likes
  • Other
  • 16614 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21169 Views
  • 9 replies
  • 2 likes
  • Other
  • 21169 Views
  • 9 replies
  • 2 likes

Can't play "Mercy" by tv on the radio

ayy,for some reason there is no play button for me at the song "Mercy" by tv on the radio ( https://play.spotify.com/track/2j3t1SccySlq4ve6fUTC81 ).I tought that there may is a licensing issue because i'm located in germany, but it's the only song wh...

  • Visitor
  • ayy, for some reason there is no play button for me at the song "Mercy" by tv on the radio ( https://play.spotify.com/track/2j3t1SccySlq4ve6fUTC81 ). I tought that there may is a licensing issue be...
  • 644 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 644 Views
  • 0 replies
  • 0 likes

Playlists and "offline" mode

Phone: Lumia 535System: W10MSpotify on SDXC card (same issue when its on internal memory) Hi. I have problem with my playlists set to "offline" mode, synced to my device. As far as i know the idea here is to download that music to my phone's memory a...

  • Regular
  • Phone: Lumia 535 System: W10M Spotify on SDXC card (same issue when its on internal memory)   Hi. I have problem with my playlists set to "offline" mode, synced to my device. As far as i kno...
  • miking
  • Casual Listener
  • 809 Views
  • 7 replies
  • 0 likes
  • 809 Views
  • 7 replies
  • 0 likes

app deletes offline music wp8.1

Hello I've been battling this issue for a long time and I'm realm getting fed up with it. Almost everyday when my phone has no signal due to going into a subway my Spotify app shows that me previously offline music is no longer offline and I have to ...

  • Casual Listener
  • Hello I've been battling this issue for a long time and I'm realm getting fed up with it. Almost everyday when my phone has no signal due to going into a subway my Spotify app shows that me previousl...
  • miking
  • Casual Listener
  • 595 Views
  • 4 replies
  • 0 likes
  • WP 8
  • 595 Views
  • 4 replies
  • 0 likes

Solved!! [Samsung Smart TV] Spotify doesn't work

Sent a message sometime ago, but don't see it appearing here. Once more; Got a Premium account registered with a name and a pasword (not a Facebook). Tried to use the app on my Samsung ES7000. From thre attepmts to use it got the following messages: ...

  • Gig Goer
  • Sent a message sometime ago, but don't see it appearing here.   Once more;   Got a Premium account registered with a name and a pasword (not a Facebook). Tried to use the app on my ...
  • marcosmello
  • Newbie
  • 94810 Views
  • 162 replies
  • 2 likes
  • Samsung
  • 94810 Views
  • 162 replies
  • 2 likes

Playlists not updating

Within the past few weeks, I've been noticing that a few of my playlists either aren't updating or they are updating at random times. Throwback Thursday from June 30th didn't update until July 1st. Throwback Thursday from July 6th updated on July 5th...

  • Newbie
  • Within the past few weeks, I've been noticing that a few of my playlists either aren't updating or they are updating at random times.    Throwback Thursday from June 30th didn't update un...
  • 627 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 627 Views
  • 0 replies
  • 1 likes

Offline tracks in my Volvo XC90

Hello!I have the 2016 XC90. Today i downloaded the spotify app for the car which is great - that's 99% of the reason i connected by phone to the car by bluetooth, so thanks for that. I have lots of favourite tracks and i would like to have an offline...

  • Casual Listener
  • Hello! I have the 2016 XC90.  Today i downloaded the spotify app for the car which is great - that's 99% of the reason i connected by phone to the car by bluetooth, so thanks for that.   ...
  • tomasrybar
  • Casual Listener
  • 3910 Views
  • 5 replies
  • 2 likes
  • Other
  • 3910 Views
  • 5 replies
  • 2 likes

Help with Windows Phone 8.1

Hi, I recently installed the spotify app on my Lumia 640 with Windows Phone 8.1, and when I try to enter to my profile page, a message pops that says "user profile not found". Any ideas what it could be?Any help I can get will be useful. Greetings!

  • Newbie
  • Hi, I recently installed the spotify app on my Lumia 640 with Windows Phone 8.1, and when I try to enter to my profile page, a message pops that says "user profile not found". Any ideas what it could...
  • 300 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 300 Views
  • 0 replies
  • 0 likes

Why would only one track be missing from an album?

Hey all,I'm relatively new to spotify and went to listen to one of my favorite albums, Onra - Chinoiseries and only one track is unavailable which happens to be my favorite track on the album! Any clue as to why only one track is unavailable? Thanks!

  • Casual Listener
  • Hey all, I'm relatively new to spotify and went to listen to one of my favorite albums, Onra - Chinoiseries and only one track is unavailable which happens to be my favorite track on the album! Any ...
  • user-removed
  • Not applicable
  • 494 Views
  • 3 replies
  • 0 likes
  • music
  • 494 Views
  • 3 replies
  • 0 likes

Windows Phone doesn't connect to Bluetooth devices

I've tried many times in so many ways to play Spotify on my car and different Bluetooth devices but I can't. Can anybody tell me how could I if it's possible?Thanks

  • Casual Listener
  • I've tried many times in so many ways to play Spotify on my car and different Bluetooth devices but I can't. Can anybody tell me how could I if it's possible? Thanks
  • 390 Views
  • 0 replies
  • 0 likes
  • music
    WP 8
  • 390 Views
  • 0 replies
  • 0 likes

Solved!! Mix of th week / Spotify Family

I have a "mix of the week" - problem: Since my wife and kids used my account every day to listen to classical (wife) and **bleep** (kids) music, my mix of the week was a mess which led me to upgrade to Spotify Family 4 weeks ago. Everyone has their o...

  • Casual Listener
  • I have a "mix of the week" - problem: Since my wife and kids used my account every day to listen to classical (wife) and **bleep** (kids) music, my mix of the week was a mess which led me t...
  • Bernicz
  • Casual Listener
  • 473 Views
  • 2 replies
  • 0 likes
  • Other
  • 473 Views
  • 2 replies
  • 0 likes

Solved!! Wrong year of album release

That's probably a problem for multiple artists, but some of the years shown on the albums for The Microphone are wrong. The most notable one is "Tests", which is shown to have been released in 1901 instead of 1998.

  • Visitor
  • That's probably a problem for multiple artists, but some of the years shown on the albums for The Microphone are wrong. The most notable one is "Tests", which is shown to have been released in 1...
  • timmieschaap
  • Composer
  • 1053 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1053 Views
  • 1 replies
  • 0 likes

Presale Seven Lions Code??

Does anyone know how to access the pre sale code for the Seven Lions Boston show that starts at 10 am today?? I listen to him quite frequently and also follow him on Spotify but was never notified of the pre sale code. Thanks!!

  • Newbie
  • Does anyone know how to access the pre sale code for the Seven Lions Boston show that starts at 10 am today?? I listen to him quite frequently and also follow him on Spotify but was never notified of...
  • karim07
  • Newbie
  • 1029 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1029 Views
  • 1 replies
  • 0 likes

[Music] SEVEN LIONS TORONTO

Anyone know the Spotify Pre Sale code for the pre sale happening tomorrow at 10am for Seven Lions??

  • Newbie
  • Anyone know the Spotify Pre Sale code for the pre sale happening tomorrow at 10am for Seven Lions??
  • Pszczesiul
  • Newbie
  • 488 Views
  • 1 replies
  • 1 likes
  • music
  • 488 Views
  • 1 replies
  • 1 likes

Windows 10 Phone app unresponsive

If it's running it's a fine app.But every few days when opening the app it's just stuck for about 5 Minutes before responding to any command (i.e.: play). Very, very annoying.It's like doing some indexing in the background and waiting for that to fin...

  • Newbie
  • If it's running it's a fine app. But every few days when opening the app it's just stuck for about 5 Minutes before responding to any command (i.e.: play). Very, very annoying. It's like doing...
  • 410 Views
  • 0 replies
  • 2 likes
  • Other
  • 410 Views
  • 0 replies
  • 2 likes

[WP8.1] Cannot install app anymore!

Info:Model: SAMSUNG GT-I8750OS version: 8.10.14157.200 (no updates available!) Problem:First I couldn't upgrade to the latest(?) version of Spotify. It downloaded OK but 30%-40% into the installation it stops and say "Attention required, Tap here". I...

  • Newbie
  • Info: Model: SAMSUNG GT-I8750 OS version: 8.10.14157.200 (no updates available!)   Problem: First I couldn't upgrade to the latest(?) version of Spotify. It downloaded OK but 30%-40% into t...
  • 347 Views
  • 0 replies
  • 0 likes
  • Samsung
    WP 8
  • 347 Views
  • 0 replies
  • 0 likes

(Web Player) Spotify Radio Stuck On Loading

I wonder if someone can actually pinpoint the source of my dilemma! When I click 'Radio' while on my browser on the web player, the page loads normally all the way to listing the featured artists, and the dark background, and everything. The only pro...

  • Newbie
  • I wonder if someone can actually pinpoint the source of my dilemma!   When I click 'Radio' while on my browser on the web player, the page loads normally all the way to listing the featured ar...
  • 463 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 463 Views
  • 0 replies
  • 0 likes

discover weekly and personal recommendation all wrong

Hello there! My discover weekly and album recommendations are all based on country music. (for months and months) I don't listen to that specific genre. I've dropped a line here before on this issue but it seems to get worse and worse. I would like y...

  • Visitor
  • Hello there!   My discover weekly and album recommendations are all based on country music. (for months and months) I don't listen to that specific genre. I've dropped a line here before on th...
  • osornios
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 349 Views
  • 1 replies
  • 0 likes

Every other day Spotify can't play any songs on my desktop...

Every other day or every two days, I'll open up my Spotify, click a song, and I'll get this message: "This song is not available. If you have the file on your computer you can import it." I've tried downloading an older version of Spotify, and that w...

  • Newbie
  • Every other day or every two days, I'll open up my Spotify, click a song, and I'll get this message: "This song is not available. If you have the file on your computer you can import it."   I...
  • osornios
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 369 Views
  • 1 replies
  • 0 likes

Can't find and follow friends in Spotify

My Spotify account is linked to Facebook. Why I can't see my friends to be able to follow them? When I click on "Find Friends" does not appear anyone.

  • Newbie
  • My Spotify account is linked to Facebook. Why I can't see my friends to be able to follow them? When I click on "Find Friends" does not appear anyone. 😞
  • 515 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 515 Views
  • 0 replies
  • 0 likes

Problemas con archivos locales

Cuando quiero sincronizar mis archivos locales con mi iPhone, la aplicación de Spotify las cambia con otras del catálogo de Spotify y no son las que quiero sincronizar. Qué debo de hacer para que respete mis canciones.

  • Casual Listener
  • Cuando quiero sincronizar mis archivos locales con mi iPhone, la aplicación de Spotify las cambia con otras del catálogo de Spotify y no son las que quiero sincronizar. Qué debo de hacer para que res...
  • 347 Views
  • 0 replies
  • 0 likes
  • Other
  • 347 Views
  • 0 replies
  • 0 likes