Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18507 Views
  • 117 replies
  • 11 likes
  • Other
  • 18507 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21608 Views
  • 9 replies
  • 2 likes
  • Other
  • 21608 Views
  • 9 replies
  • 2 likes

Not able to share a song

I´m trying to share a song with a friend, I searched for his user, followed and then right clicked on the song, selected share, send to a friend, typed his name, selected him, and wrote a little message and clicked on send at the end, after doing all...

  • Casual Listener
  • I´m trying to share a song with a friend, I searched for his user, followed and then right clicked on the song, selected share, send to a friend, typed his name, selected him, and wrote a little mess...
  • jeffkluna
  • Casual Listener
  • 453 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 453 Views
  • 2 replies
  • 0 likes

Album won't show

So, today at 5AM GMT+0 the album Fuel To The Fire by Killing The Messenger was released on Spotify and iTunes. I don't have an apple product so iTunes is immediately out of the question, but once i try to search for it, it won't appear. I tweeted the...

  • Newbie
  • So, today at 5AM GMT+0 the album Fuel To The Fire by Killing The Messenger was released on Spotify and iTunes. I don't have an apple product so iTunes is immediately out of the question, but once i t...
  • 361 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 361 Views
  • 0 replies
  • 0 likes

Language change

Hi. I am registered in The Netherlands so the pages come up in Dutch but I would like the language to be English. How do I make that happen? Thanks in advance for any help.

  • Casual Listener
  • Hi. I am registered in The Netherlands so the pages come up in Dutch but I would like the language to be English. How do I make that happen? Thanks in advance for any help.
  • ianbarlow12
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • Other
  • 455 Views
  • 2 replies
  • 0 likes

Solved!! Problem with Device Password

Hi there, I want to use Spotify with my Squeezebox System. I got a trial premium membership and I requested a device username etc.because I have to login via facebook (german account) . But I never received an email with a password. So what can I do?...

  • Casual Listener
  • Hi there,   I want to use Spotify with my Squeezebox System. I got a trial premium membership and I requested a device username etc.because I have to login via facebook (german account) . But ...
  • Vanessa_Rabenja
  • Casual Listener
  • 14170 Views
  • 20 replies
  • 0 likes
  • 14170 Views
  • 20 replies
  • 0 likes

Solved!! Spority app does not obey storage setting on Windows 10 Mobile

The spority app on windows 10 does not obey the storage setting for music - and is hogging valuable high speed space in the internal storage. Nor is there any custom setting inside the app. Please obey the system setting, or provide own custom settin...

  • Casual Listener
  • The spority app on windows 10 does not obey the storage setting for music - and is hogging valuable high speed space in the internal storage. Nor is there any custom setting inside the app.   ...
  • Bitguru
  • Casual Listener
  • 1119 Views
  • 2 replies
  • 0 likes
  • Other
  • 1119 Views
  • 2 replies
  • 0 likes

[Web Player][Other] WEB PLAYER

Improve the Player of the site, is very heavy, I have a great Notebook processor CORE i5, a good video card, and do not have many files, but even then the player keeps crashing with a message that appears in pop- up on the screen in a gray window say...

  • Regular
  • Improve the Player of the site, is very heavy, I have a great Notebook processor CORE i5, a good video card, and do not have many files, but even then the player keeps crashing with a message that ap...
  • 299 Views
  • 0 replies
  • 0 likes
  • Other
    Web Player
  • 299 Views
  • 0 replies
  • 0 likes

They tell me that the ads are "inappropriate"...(sigh)

Hello, First, I love Spotify. This is not meant to be nit-picky. I am a pastor that works with teenagers and very often use Spotify to create Sunday Night playlists. Our church is unable to afford the monthly subscription for premium so we listen to ...

  • Newbie
  • Hello, First, I love Spotify. This is not meant to be nit-picky. I am a pastor that works with teenagers and very often use Spotify to create Sunday Night playlists. Our church is unable to afford th...
  • osornios
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Other
  • 362 Views
  • 1 replies
  • 0 likes

Spotify on sonos looses connection constantly

Hi, got a sonos play 1 and set it up with my spotify account, that worked fine until the latest sonos upgrade after which sonos started to "loose connection to spotify" too often.I have tried :- unplugging my router and sonos for 30 seconds or more a...

  • Newbie
  • Hi, got a sonos play 1 and set it up with my spotify account, that worked fine until the latest sonos upgrade after which sonos started to "loose connection to spotify" too often. I have tried : ...
  • 458 Views
  • 0 replies
  • 0 likes
  • 458 Views
  • 0 replies
  • 0 likes

I cannot see the lyrics

A few weeks ago I could perfectly see the lyrics of the songs, but I can't now. It says "We will come back soon. Your conection is really slow (or weak) try again later." The truth is that the connection runs perfectly. What happens?

  • Newbie
  • A few weeks ago I could perfectly see the lyrics of the songs, but I can't now. It says "We will come back soon. Your conection is really slow (or weak) 😞 try again later." The truth is that the con...
  • osornios
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • music
  • 359 Views
  • 1 replies
  • 0 likes

Year in Music

Hi,Does anyone know why the year in music only shows the 2015 data? In am really interested in how my listening habits chnage over the years and it doesnt seem that spotify is doing it for 2016?Any help would be appreciated

  • Casual Listener
  • Hi, Does anyone know why the year in music only shows the 2015 data?  In am really interested in how my listening habits chnage over the years and it doesnt seem that spotify is doing it for 2...
  • mapuya19
  • Community Legend
  • 913 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 913 Views
  • 3 replies
  • 0 likes

Can't share updated version of playlists

Hello, Sorry if this has been asked before. I've recently updated several of my playlists, both adding and removing quite a lot of music. Yesterday I finished updating one and tried to "share" the playlist on both Facebook and tumblr. It *appeared* t...

  • Newbie
  • Hello,   Sorry if this has been asked before. I've recently updated several of my playlists, both adding and removing quite a lot of music. Yesterday I finished updating one and tried to ...
  • 281 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 281 Views
  • 0 replies
  • 0 likes

PS4 + Spotify Connect - Ads skipping tracks

Hi all, I think I have spotted a bug with the PS4 App using Spotify Connect but I would like this confirming if possible. I have noticed that when adverts are played during the playback of a shuffled playlist or series of queued tracks that a number ...

  • Newbie
  • Hi all,   I think I have spotted a bug with the PS4 App using Spotify Connect but I would like this confirming if possible.   I have noticed that when adverts are played during the play...
  • Silverfox112
  • Newbie
  • 2050 Views
  • 3 replies
  • 2 likes
  • Connect
  • 2050 Views
  • 3 replies
  • 2 likes

Solved!! Help!! Why can't my playlist be seen by others?

Whenever I use a different acount and try to search the keyword or even the exact name of the playlist it doesn't appear. I also set my playlist into Public Mode. I really hope that my playlists can be seen when it is searched by others...

  • Regular
  • Whenever I use a different acount and try to search the keyword or even the exact name of the playlist it doesn't appear. I also set my playlist into Public Mode. I really hope that my playlists can ...
  • Kookjes
  • Music Fan
  • 821 Views
  • 6 replies
  • 0 likes
  • Other
  • 821 Views
  • 6 replies
  • 0 likes

Solved!! Waste of money

I have been a premium account holder for some time now previously on my Apple phone and now on Nokia Lumia. When I had my Apple phone I could not fault the application but since having the Nokia it is slow beyond belief. I have 4G and Wifi at home of...

  • Newbie
  • I have been a premium account holder for some time now previously on my Apple phone and now on Nokia Lumia. When I had my Apple phone I could not fault the application but since having the Nokia it i...
  • Kookjes
  • Music Fan
  • 579 Views
  • 1 replies
  • 1 likes
  • Other
  • 579 Views
  • 1 replies
  • 1 likes

Specific Spotify use case: single playlist with recommendations

Hello!I want to listen to tracks that are mix of liked tracks and recommended tracks.Now I achieve this by listening Radio of Liked from Radio playlist. If I like a song it gets to that playlist and influences the radio. Sometimes I manually add new ...

  • Newbie
  • Hello! I want to listen to tracks that are mix of liked tracks and recommended tracks. Now I achieve this by listening Radio of Liked from Radio playlist. If I like a song it gets to that playlist ...
  • 434 Views
  • 0 replies
  • 0 likes
  • music
  • 434 Views
  • 0 replies
  • 0 likes

[Amazon Fire TV][Running] Option to exit on Amazon Fire TV

Spotify is the only app for the Amazon Fire TV that I've come across that requires the power to be disconnected to exit the app. The previous version honoured the home button, but the latest ignores everything except left and right navigation. This i...

  • Casual Listener
  • Spotify is the only app for the Amazon Fire TV that I've come across that requires the power to be disconnected to exit the app.  The previous version honoured the home button, but the latest ig...
  • 947 Views
  • 0 replies
  • 0 likes
  • Amazon Fire TV
    Running
  • 947 Views
  • 0 replies
  • 0 likes

Change my artist page banner?

How can I change the banner of my artist page? My artist profile is at http://open.spotify.com/artist/4SEJBFjQLVEkHybTLmUZSp — I signed up using the "Spotify VIP account signup" form. Now the banner is the default, but I see artists using something d...

  • Roadie
  • How can I change the banner of my artist page? My artist profile is at http://open.spotify.com/artist/4SEJBFjQLVEkHybTLmUZSp — I signed up using the "Spotify VIP account signup" form. Now the ba...
  • benpasley
  • Newbie
  • 5607 Views
  • 2 replies
  • 0 likes
  • Other
  • 5607 Views
  • 2 replies
  • 0 likes

add song to playlist does not work on LG App

Hi,I have a problem with the recent Spotify app on my LG TV: the songs I add to playlists are not being updated to Spotify. only get added locally, but when I check my phone, the list is not updated. Restarting the TV clears the changes leaving the p...

  • Regular
  • Hi, I have a problem with the recent Spotify app on my LG TV: the songs I add to playlists are not being updated to Spotify. only get added locally, but when I check my phone, the list is not update...
  • 440 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 440 Views
  • 0 replies
  • 0 likes

Alexa just skips all the songs

When I say something like "Alexa, play playlist Rap", I can see Alexa choosing the correct playlist in the desktop Spotify application, and then quickly skip through/fail to play all the songs in the playlist. Nothing comes out of the speaker, and wh...

  • Regular
  • When I say something like "Alexa, play playlist Rap", I can see Alexa choosing the correct playlist in the desktop Spotify application, and then quickly skip through/fail to play all the songs in the...
  • 847 Views
  • 0 replies
  • 1 likes
  • Other
  • 847 Views
  • 0 replies
  • 1 likes