Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8495 Views
  • 60 replies
  • 8 likes
  • Other
  • 8495 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19536 Views
  • 9 replies
  • 2 likes
  • Other
  • 19536 Views
  • 9 replies
  • 2 likes

Spotify keeps playing one playlist

Hey guys, I've had a problem a while now with the playlists. I listened to "music for concentration" and I followed it but when I go to play another song that's not in the playlist, after it finishes, the playlist plays and it's getting frustrating. ...

  • Newbie
  • Hey guys, I've had a problem a while now with the playlists. I listened to "music for concentration" and I followed it but when I go to play another song that's not in the playlist, after it finishes...
  • Nico
  • Community Legend
  • 692 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 692 Views
  • 1 replies
  • 0 likes

WP 8.1 Spotify app wont open

Now for two days it has done the same thing, press the app icon, it starts loading, and the closes. Getting very frustrated, do not want to unistall and reinstall as all the music would have to be resynced to the phone.

  • Newbie
  • Now for two days it has done the same thing, press the app icon, it starts loading, and the closes. Getting very frustrated, do not want to unistall and reinstall as all the music would have to be re...
  • Robertward729
  • Newbie
  • 965 Views
  • 1 replies
  • 1 likes
  • WP 8
  • 965 Views
  • 1 replies
  • 1 likes

I cant see who I follow.

I cant find somewhere in the web player where I can see who I follow and who follows me. I would think this would be like the most basic thing to be able to find but I've looked everywhere.

  • Newbie
  • I cant find somewhere in the web player where I can see who I follow and who follows me. I would think this would be like the most basic thing to be able to find but I've looked everywhere.
  • 326 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 326 Views
  • 0 replies
  • 0 likes

[All Platforms][Radio] How about NOT advocating Tequila drinking on the main page?

A lot of kids use Spotify. Maybe think about that. Soak up the Sun radio? Tequila and Lime? C'mon Spotify, be smarter than that and don't resort to played-out cliches to market your services.I really have nothing against tequila, or drinking, but I a...

  • Casual Listener
  • A lot of kids use Spotify. Maybe think about that. Soak up the Sun radio? Tequila and Lime? C'mon Spotify, be smarter than that and don't resort to played-out cliches to market your services. I...
  • faultyanalogy
  • Casual Listener
  • 826 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Radio
  • 826 Views
  • 3 replies
  • 0 likes

Need Spotify Webplayer to work without downloading Adobe Flash - On Internet Explorer

At my work we are required to use Internet Explorer and we are not permitted to download or install anything onto the computers. Spotify webplayer was working fine until today, a message now pops up saying I must install Flash to use the webplayer. I...

  • Newbie
  • At my work we are required to use Internet Explorer and we are not permitted to download or install anything onto the computers. Spotify webplayer was working fine until today, a message now pops up ...
  • 432 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 432 Views
  • 0 replies
  • 0 likes

[sony] choppy playback on ps4

I'm a premium customer trying to use the ps4 app. Streaming is very choppy indeed. Works fine through my phone app and the problem persists if I turn the bitrate down to normal. Wifi speed is 4.5 meg download which is about as good as I'll ever get. ...

  • Casual Listener
  • I'm a premium customer trying to use the ps4 app. Streaming is very choppy indeed. Works fine through my phone app and the problem persists if I turn the bitrate down to normal. Wifi speed is 4.5 meg...
  • stefanotetsuo
  • Casual Listener
  • 3285 Views
  • 6 replies
  • 10 likes
  • Other
  • 3285 Views
  • 6 replies
  • 10 likes

Skipping Tracks on PS4

I have been using Spotify on my LG G3, PC, and Playstation 4. Since Thursday I have been having my songs skipping either to the next track on my playlist or going to another 30 second commerical. I run Spotify in the background I play games such as D...

  • Newbie
  • I have been using Spotify on my LG G3, PC, and Playstation 4. Since Thursday I have been having my songs skipping either to the next track on my playlist or going to another 30 second commerical. I r...
  • stefanotetsuo
  • Casual Listener
  • 2419 Views
  • 1 replies
  • 1 likes
  • Other
  • 2419 Views
  • 1 replies
  • 1 likes

Greyed out song in album crashes the spotify web player

I had only one song from an album and after I while it greyed out from whatever reason. it still appears as an album but when i click to play the album the web player crashes, saying something broken when displaying the web page. I am using Chromium ...

  • Newbie
  • I had only one song from an album and after I while it greyed out from whatever reason. it still appears as an album but when i click to play the album the web player crashes, saying something broken...
  • 335 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 335 Views
  • 0 replies
  • 0 likes

Loud buzz while listening

I'm using an Acer Chromebook and the Spotify website. I'm playing tracks typically on max volume, so I assumed it could be the earphones. But YouTube and local files work just fine. And while it happens more frequently while I'm doing other things at...

  • Regular
  • I'm using an Acer Chromebook and the Spotify website. I'm playing tracks typically on max volume, so I assumed it could be the earphones. But YouTube and local files work just fine. And while it happ...
  • 12138805767
  • Regular
  • 451 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 451 Views
  • 2 replies
  • 0 likes

Remove API access from account

I granted access to my account through a website for some sketchy application, now I want to remove it. How? IF THERE'S AN ERROR, MAKE IT RED, NOT GREEN LIKE THE REST OF YOUR INTERFACE, HOW AM I SUPPOSED TO RECOGNIZE AN ERROR IF IT BLENDS IN? Serious...

  • Newbie
  • I granted access to my account through a website for some sketchy application, now I want to remove it. How?   IF THERE'S AN ERROR, MAKE IT RED, NOT GREEN LIKE THE REST OF YOUR INTERFACE,...
  • osornios
  • Spotify Star
  • 991 Views
  • 1 replies
  • 0 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    PlayStation
    ps3
    Samsung
    Sony
    Symbian
  • 991 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Link Works in App, But Not in Web Player?

Hello,I'm trying to help a fellow staff member post a playlist link to our website.The link works to open the app on my phone. I can also access it via the app on my Mac.But it won't open in the web player on Chrome, Firefox, or Safari. It just resul...

  • Casual Listener
  • Hello, I'm trying to help a fellow staff member post a playlist link to our website. The link works to open the app on my phone. I can also access it via the app on my Mac. But it won't open in th...
  • ahillis427
  • Casual Listener
  • 925 Views
  • 3 replies
  • 0 likes
  • Mac
    Web Player
  • 925 Views
  • 3 replies
  • 0 likes

Spotify Web Login - No Wrong Password Prompt

Basically been trying to log in to my spotify for an hour, through the website. Screenshot here: http://i.imgur.com/HCXN2DP.png The "login" button does nothing. I came on here to make a post, logged in through here, and it worked (I'd been trying the...

  • Newbie
  • Basically been trying to log in to my spotify for an hour, through the website. Screenshot here: http://i.imgur.com/HCXN2DP.png   The "login" button does nothing. I came on here to make a...
  • Dreadlord
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 549 Views
  • 1 replies
  • 0 likes

Amplifi App

I play guitar & have an amplifi 75 amplifier. How can I get the music I download from Spotify to either download to the Amplifi app or transfer to the Amplifi App. I use the latest Kindle for spotify and the Amplifi app. If i can get selected songs o...

  • Newbie
  • I play guitar & have an amplifi 75 amplifier. How can I get the music I download from Spotify to either download to the Amplifi app or transfer to the Amplifi App. I use the latest Kindle for spo...
  • Steph_B
  • Roadie
  • 2230 Views
  • 1 replies
  • 3 likes
  • Other
  • 2230 Views
  • 1 replies
  • 3 likes

Solved!! Unable to Unkudo kudos

This is pretty meta...But not possible to un-kudo posts that you kudo. You kudo? For example, I clicked on a "solution" you provided to some poor guys technicallissue -- even tho it was a bad one. Hate to be mr negative-hindsight here, but why wasn't...

  • Casual Listener
  • This is pretty meta...But not possible to un-kudo posts that you kudo. You kudo?     For example, I clicked on a "solution" you provided to some poor guys technicallissue -- even th...
  • RiseAgainst9192
  • Casual Listener
  • 662 Views
  • 2 replies
  • 1 likes
  • Other
  • 662 Views
  • 2 replies
  • 1 likes

Discover Weekly and Partner Apps - API change?

As of last week, something changed with the API to access the discover weekly playlist. API calls still enumerate it as a playlist, but you can't choose that playlist. The Sonos app no longer sees it, and using IFTTT doesn't work on that playlist eit...

  • Newbie
  • As of last week, something changed with the API to access the discover weekly playlist.  API calls still enumerate it as a playlist, but you can't choose that playlist. The Sonos app no longer s...
  • Steph_B
  • Roadie
  • 696 Views
  • 1 replies
  • 0 likes
  • Other
  • 696 Views
  • 1 replies
  • 0 likes

Synchronize local files to windows phone doesn't work

I tried to synchronize local files from my pc to my windows phone 10.Unfortunately I struggled. I can add some files from my local hard drive to the local files collection and add them to a playlist.On my Windows Phone I tried to make the same playli...

  • Newbie
  • I tried to synchronize local files from my pc to my windows phone 10. Unfortunately I struggled. I can add some files from my local hard drive to the local files collection and add them to a playlis...
  • 12129000667
  • Newbie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

How to Listen to "Sleep Music" at Night But Not Influence Discover Weekly?

I searched around the forums and couldn't find any similar question. I listen to sleepy/ambient music or sleep albums at night, but now all of my Discover Weekly is filled with sleepy music! Is there anything I can do to prevent this? Set up a second...

  • Newbie
  • I searched around the forums and couldn't find any similar question.   I listen to sleepy/ambient music or sleep albums at night, but now all of my Discover Weekly is filled with sleepy m...
  • 291 Views
  • 0 replies
  • 2 likes
  • Web Player
    Windows
  • 291 Views
  • 0 replies
  • 2 likes

Lucero - 2 different artists

There needs to be, for lack of a better term, a disambiguation page for the 2 artists known as Lucero. One is a Mexican pop singer, the other is an Alt-Country group from Tennessee. http://en.wikipedia.org/wiki/Lucero_(band) http://en.wikipedia.org/w...

  • Casual Listener
  • There needs to be, for lack of a better term, a disambiguation page for the 2 artists known as Lucero.   One is a Mexican pop singer, the other is an Alt-Country group from Tennessee.   ...
  • mc231
  • Newbie
  • 538 Views
  • 3 replies
  • 1 likes
  • 538 Views
  • 3 replies
  • 1 likes

Stopped working

I have un installed and tried to reinstall - twice- no joy! Please don't tell me to do that again. I need a solution. I have space.

  • Casual Listener
  • I have un installed and tried to reinstall - twice- no joy! Please don't tell me to do that again. I need a solution. I have space.
  • EilerWessel
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Gift voucher not accepted in Germany

Hi there,I've sent my friend a gift voucher for a 3 months subscription and she's tried to activate it and an error message occurred stating "the prepaid code is not valid in your country"?I'm based based in Australia.Please help! How can I have this...

  • Regular
  • Hi there, I've sent my friend a gift voucher for a 3 months subscription and she's tried to activate it and an error message occurred stating "the prepaid code is not valid in your country"? I'm ...
  • OviiiOne
  • Community Legend
  • 2010 Views
  • 11 replies
  • 0 likes
  • Other
  • 2010 Views
  • 11 replies
  • 0 likes