Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • BurnerBro
  • Visitor
  • 18693 Views
  • 118 replies
  • 11 likes
  • Other
  • 18693 Views
  • 118 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21671 Views
  • 9 replies
  • 2 likes
  • Other
  • 21671 Views
  • 9 replies
  • 2 likes

Web player will not work on mobile phone, etc.

I have an LG Enact phone. It is terrible at downloading apps. I have tried numerous times to download the app. It wont do it. I saw that I could use the web play to play songs, which is why I decided to to the Premium trial. However, everytime I go t...

  • Newbie
  • I have an LG Enact phone. It is terrible at downloading apps. I have tried numerous times to download the app. It wont do it. I saw that I could use the web play to play songs, which is why I decided...
  • 290 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 290 Views
  • 0 replies
  • 0 likes

Problems with audio of Astroqueen - Superhuman God

Hey, don't know where exactly to go with this problem...The song Astroqueen - Superhuman God (maybe the complete album Into Submission) seems to have some problems with its encoding. Every few seconds there is a slight forward/backward(?) jump during...

  • Casual Listener
  • Hey,   don't know where exactly to go with this problem... The song Astroqueen - Superhuman God (maybe the complete album Into Submission) seems to have some problems with its encoding. Eve...
  • 1138829166
  • Casual Listener
  • 818 Views
  • 1 replies
  • 0 likes
  • Other
  • 818 Views
  • 1 replies
  • 0 likes

This Community Forum in General Seems Very Cluttered

I just registered with the community today and I was perplexed to see how these topics were organized. I feel like brand new users who sign up would feel intimidated or confused because they wouldn't know the first thing to do or the first place to g...

  • Regular
  • I just registered with the community today and I was perplexed to see how these topics were organized. I feel like brand new users who sign up would feel intimidated or confused because they wouldn't...
  • Ox1
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • Other
  • 285 Views
  • 1 replies
  • 0 likes

After trying to purchase Student Discount

I tried to buy the student discount failing it was to see it was for college students. It failed but was still charged. Now im trying to buy premium and it says my card doesnt work.

  • Newbie
  • I tried to buy the student discount failing it was to see it was for college students. It failed but was still charged. Now im trying to buy premium and it says my card doesnt work.
  • Ox1
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 306 Views
  • 1 replies
  • 0 likes

Merging accounts

I just realized that i have two seperate accounts is it possible to merge them in order to get music saved on another profile

  • Newbie
  • I just realized that i have two seperate accounts is it possible to merge them in order to get music saved on another profile
  • Ox1
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • Connect
    music
    Other
  • 312 Views
  • 1 replies
  • 0 likes

Partial Charts on Mobile

Why can I not find the same charts on my mobile (Windows Phone) as I can on the web? I want to play the Top 50 Global but it doesn't show up. Am I looking in the wrong place?

  • Newbie
  • Why can I not find the same charts on my mobile (Windows Phone) as I can on the web? I want to play the Top 50 Global but it doesn't show up. Am I looking in the wrong place?
  • Ox1
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • Other
    WP 8
  • 347 Views
  • 1 replies
  • 0 likes

How to share based on email address or spotify userid

It seems like I can't share a playlist/track to someone by their email address or spotify userid. Using Mac desktop client 0.9.14.13, I do "share", and then "send to...". If I type a spotify userid it says "sorry, no results could be found". If I typ...

  • Spotify Legend
  • It seems like I can't share a playlist/track to someone by their email address or spotify userid. Using Mac desktop client 0.9.14.13, I do "share", and then "send to...". If I type a spotif...
  • tontze
  • Casual Listener
  • 1124 Views
  • 2 replies
  • 0 likes
  • Other
  • 1124 Views
  • 2 replies
  • 0 likes

cant share play lists with friends

When I try to share my playlists with friends on spotify, with whom I've previously sucessfully shared I get a message "Sorry, no results could be found" as soon as i begin to type in their user name. Can anybody help? Thanks

  • Newbie
  • When I try to share my playlists with friends on spotify, with whom I've previously sucessfully shared I get a message "Sorry, no results could be found" as soon as i begin to type in their user name...
  • tontze
  • Casual Listener
  • 342 Views
  • 1 replies
  • 0 likes
  • Other
  • 342 Views
  • 1 replies
  • 0 likes

Recover songs recently deleted on accident from songs

I recently deleted 2 songs on accident from my songs playlist and I forgot what they were called but enjoyed listning to them. Is there a way to recover them? Any and all assistance is greatfully appreciated

  • Casual Listener
  • I recently deleted 2 songs on accident from my songs playlist and I forgot what they were called but enjoyed listning to them.   Is there a way to recover them?   Any and all assistance...
  • 256 Views
  • 0 replies
  • 0 likes
  • music
  • 256 Views
  • 0 replies
  • 0 likes

Broken account? Accidentally clicked thumbs up on a song I hate

So I just made an account, started up a new radio station and clicked thumbs up on a song I thought I liked, but then realized I didn't later in the song. I can't change it, and now spotify thinks I like the song, so it's going to play it and similar...

  • Casual Listener
  • So I just made an account, started up a new radio station and clicked thumbs up on a song I thought I liked, but then realized I didn't later in the song.   I can't change it, and now spotify ...
  • 234 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 234 Views
  • 0 replies
  • 0 likes

web player skips songs doesnt play

hello ever since thid morning on my web player all and every song just skips uninstalled and installed nothing is better plus i just bought the family plan please help feelin bored no music and hate commercials

  • Newbie
  • hello ever since thid morning on my web player all and every song just skips uninstalled and installed nothing is better plus i just bought the family plan please help   feelin bored no music ...
  • 253 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 253 Views
  • 0 replies
  • 0 likes

Tivo

Getting a Tivo Roamio. Will signing in on that device use up my Spotify "license", or will I need to sign off each time I want to use Spotify on my ios device? Thanks

  • Regular
  • Getting a Tivo Roamio.  Will signing in on that device use up my Spotify "license", or will I need to sign off each time I want to use Spotify on my ios device?  Thanks 
  • lielsner
  • Regular
  • 918 Views
  • 2 replies
  • 1 likes
  • Other
  • 918 Views
  • 2 replies
  • 1 likes

saved songs stop playing after minute or so

Using my WP 8 Lumia 930 I've saved a number of albums to my phone. Settings show no files need syncing. They have the green arrow next to each song showing they're downloaded. But when I play ant of them they'll run for maybe a minute and then stop.S...

  • Casual Listener
  • Using my WP 8 Lumia 930 I've saved a number of albums to my phone. Settings show no files need syncing. They have the green arrow next to each song showing they're downloaded. But when I play ant of ...
  • 182 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 182 Views
  • 0 replies
  • 0 likes

account

Says my credit card invalid but I know it's good

  • Newbie
  • Says my credit card invalid but I know it's good
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Help : Spotify Running

Hello, How we active the "Spotify Running" on windows 10 mobile? I have Android phone before. thanks.

  • Visitor
  • Hello,   How we active the "Spotify Running" on windows 10 mobile?   I have Android phone before.   thanks.
  • 215 Views
  • 0 replies
  • 0 likes
  • Other
  • 215 Views
  • 0 replies
  • 0 likes

No longer able to login to Spotify on ONKYO AVR TX-NR709

Have been happily using Spotify (on Premium account) on Onkyo TX-NR709 for a few years now. Then I recently decided to share a new playlist on Facebook. Was asked by Spotify to connect to my Facebook acccount which I did. The shared playlist came thr...

  • Casual Listener
  • Have been happily using Spotify (on Premium account) on Onkyo TX-NR709 for a few years now. Then I recently decided to share a new playlist on Facebook. Was asked by Spotify to connect to my Fac...
  • musicisoxygen
  • Casual Listener
  • 1870 Views
  • 6 replies
  • 0 likes
  • Onkyo
  • 1870 Views
  • 6 replies
  • 0 likes

Solved!! How to organize my playlist?

I created a playlist and want to order it. How do I move the songs around to do that? Thanks for any help!

  • Newbie
  • I created a playlist and want to order it.  How do I move the songs around to do that?  Thanks for any help!  
  • airpilikia
  • Music Fan
  • 11545 Views
  • 4 replies
  • 0 likes
  • Premium
  • 11545 Views
  • 4 replies
  • 0 likes

Year in music, pain in the ass

Am I the only one who hate this new "year in music" page? Last year it was more plain and easier to follow. Now you have to scroll every item one by one and wait for the **bleep** to load and stuff. All I wanted, was just a normal listing which shows...

  • Music Fan
  • Am I the only one who hate this new "year in music" page?   Last year it was more plain and easier to follow. Now you have to scroll every item one by one and wait for the **bleep** to load an...
  • 892 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 892 Views
  • 0 replies
  • 0 likes

Music pauses constantly

I'm a premium user with an LG Android phone.Spotify keeps pausing music about three times during a song, super annoying and it has no specific pattern to it. I've already tried updating to the latest version, I will not empty all Spotify history if i...

  • Newbie
  • I'm a premium user with an LG Android phone. Spotify keeps pausing music about three times during a song, super annoying and it has no specific pattern to it. I've already tried updating to the late...
  • Croff1123
  • Newbie
  • 806 Views
  • 3 replies
  • 1 likes
  • Other
  • 806 Views
  • 3 replies
  • 1 likes