Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16685 Views
  • 104 replies
  • 11 likes
  • Other
  • 16685 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21199 Views
  • 9 replies
  • 2 likes
  • Other
  • 21199 Views
  • 9 replies
  • 2 likes

Login issue with onkyo

I just bought an onkyo tx-nr609. I tried to use my device login and password and it will not work. I verified I have internet connectivity on the onkyo. The device is using a cat5 LAN connection, not wireless. My iPad and iPhone devices work just fin...

  • Newbie
  • I just bought an onkyo tx-nr609. I tried to use my device login and password and it will not work. I verified I have internet connectivity on the onkyo. The device is using a cat5 LAN connection,...
  • cbr908rr
  • Casual Listener
  • 2316 Views
  • 12 replies
  • 4 likes
  • 2316 Views
  • 12 replies
  • 4 likes

Samsung-Smart TV Application

I bought Smart Tv Samsung model 3D HD JU7000 (2015). Why I have not Spotify app.? Thank you

  • Newbie
  • I bought Smart Tv Samsung model  3D HD JU7000 (2015). Why I have not Spotify app.? Thank you
  • 430 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 430 Views
  • 0 replies
  • 0 likes

Facebook activity log

My music is no longer showing on my facebook activity log. It used to be fine and I haven't changed any settings. I've tried deleting the app and re connecting, but no joy.Anyone else had this issue?

  • Visitor
  • My music is no longer showing on my facebook activity log. It used to be fine and I haven't changed any settings. I've tried deleting the app and re connecting, but no joy. Anyone else had this...
  • Upsala101
  • Regular
  • 3045 Views
  • 3 replies
  • 0 likes
  • Mac
    Web Player
  • 3045 Views
  • 3 replies
  • 0 likes

My Starred Playlist Wont Stay Public!

Hello! My user on Spotify is Sopheater. My Starred playlist had about 100 hours worth of songs and I would love for it to be public, but whenever i switch it to public, itll default back to privite! Nobody is ever able to see it! This is really upset...

  • Newbie
  • Hello! My user on Spotify is Sopheater. My Starred playlist had about 100 hours worth of songs and I would love for it to be public, but whenever i switch it to public, itll default back to privite! ...
  • theoryshaw
  • Casual Listener
  • 980 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 980 Views
  • 2 replies
  • 0 likes

Playstaion app playback

Playback while playing a game skips and buffers so badly that it makes the feature unusable. Please fix pretty please please.

  • Newbie
  • Playback while playing a game skips and buffers so badly that it makes the feature unusable. Please fix pretty please please.
  • Goodman
  • Spotify Legend
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes

Windows Phone - Songs won't play

I'm using a Nokia Lumia 635 with Windows Phone 8.1.The app doesn't work. Whenever I try to play a playlist or whatever, it either plays like one second of the song and then goes silent, or it doesn't do anything at all.Also, navigating the menus is a...

  • Newbie
  • I'm using a Nokia Lumia 635 with Windows Phone 8.1. The app doesn't work. Whenever I try to play a playlist or whatever, it either plays like one second of the song and then goes silent, or it doesn...
  • jean3601
  • Community Legend
  • 1105 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 1105 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect not longer working on Pioneer XW-SMA

hello to all, during my holidays in the netherlands, i got spotify with premium account and if worked excellent with my pioneer network speakers. i used my iphone and ipad to start the stream on the speakers - works like a charm. now, i am back in ge...

  • Casual Listener
  • hello to all,   during my holidays in the netherlands, i got spotify with premium account and if worked excellent with my pioneer network speakers. i used my iphone and ipad to start the strea...
  • Hinrich
  • Casual Listener
  • 714 Views
  • 1 replies
  • 0 likes
  • Connect
  • 714 Views
  • 1 replies
  • 0 likes

[Web Player][Your Music] Can't remove songs

Just a fault with the system so I'm sorry if this is the wrong place to post. When viewing my songs list, when I click the x to remove a song, it just comes back again and again.Please fix. Cheers

  • Casual Listener
  • Just a fault with the system so I'm sorry if this is the wrong place to post.   When viewing my songs list, when I click the x to remove a song, it just comes back again and again. Please fix...
  • Perin
  • Casual Listener
  • 843 Views
  • 2 replies
  • 0 likes
  • Web Player
    Your Music
  • 843 Views
  • 2 replies
  • 0 likes

My local files won't sync

Hey! I've been a Spotify Premium user for a few years now, and been syncing a lot of my local files to my iPhone and iPad trough my Mac, and I'm familiar how everything works. Now for some reason, I can't sync my songs! I still have a Premium account...

  • Casual Listener
  • Hey!   I've been a Spotify Premium user for a few years now, and been syncing a lot of my local files to my iPhone and iPad trough my Mac, and I'm familiar how everything works. Now for some r...
  • 436 Views
  • 0 replies
  • 1 likes
  • Connect
    music
  • 436 Views
  • 0 replies
  • 1 likes

Songs are no longer sorted by Album under Artists

I don't know what's happened but a few weeks ago, on the Web Player, my songs were sorted by Albums under Artists in "Your Music". Suddenly, I've noticed that this function has disappeared, and that all the tracks are just listed in one long list und...

  • Regular
  • I don't know what's happened but a few weeks ago, on the Web Player, my songs were sorted by Albums under Artists in "Your Music". Suddenly, I've noticed that this function has disappeared, and that ...
  • Skellingtor
  • Community Legend
  • 965 Views
  • 10 replies
  • 0 likes
  • Web Player
  • 965 Views
  • 10 replies
  • 0 likes

Not accessing spotify

After having worked befor, I am no longer able to access Spotify on my Samsung smart tv. The screen shows only the Spotify symbol on the left with no play list displayed.

  • Casual Listener
  • After having worked befor, I am no longer able to access Spotify on my Samsung smart tv. The screen shows only the Spotify symbol on the left with no play list displayed.
  • Jknol
  • Casual Listener
  • 467 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 467 Views
  • 1 replies
  • 0 likes

Bad Windows Phone app

Spotify seriously need to do some work with their Windows Phone 8 app. The basic functionality is there and is decent enough, but I'm missing a lot of functions which is making me consider cancelling my subscription, as my Nokia Lumia 920 is my main ...

  • Newbie
  • Spotify seriously need to do some work with their Windows Phone 8 app. The basic functionality is there and is decent enough, but I'm missing a lot of functions which is making me consider cancelling...
  • user-removed
  • Not applicable
  • 1172 Views
  • 6 replies
  • 4 likes
  • 1172 Views
  • 6 replies
  • 4 likes

Solved!! Problems with firmware on Samsung Smart tv.

Just downloaded the spotify app on my Samsung Smart TV EH5300 but it doesn't work. It says "The device firmware does not suppoort this application". I'm from argentina, and I got the latest firmware for my tv. Any solutions?.

  • Casual Listener
  • Just downloaded the spotify app on my Samsung Smart TV EH5300 but it doesn't work. It says "The device firmware does not suppoort this application". I'm from argentina, and I got the latest firmware ...
  • ederius
  • Newbie
  • 9553 Views
  • 38 replies
  • 6 likes
  • Samsung
  • 9553 Views
  • 38 replies
  • 6 likes

No "Your Music" on LG TV Spotify App

Hi folks, Hoping someone can help me. I have a LG 49UF695V which I bought about a month ago. It has the spotify app and I have a subscription. I have two issues: The "Your Music" listings (songs, albums etc) which would normally appear on other platf...

  • Newbie
  • Hi folks,   Hoping someone can help me. I have a LG 49UF695V which I bought about a month ago. It has the spotify app and I have a subscription. I have two issues:   The "Your Musi...
  • 645 Views
  • 0 replies
  • 0 likes
  • Other
  • 645 Views
  • 0 replies
  • 0 likes

no reproduce nada en computador

Necesito ayuda, hoy me he metido a spotify en mi computador, y puse una playlist, y la canción no corría, pasando a la siguiente y luego que puso todas, me dice que esa canción no está en internet. Tampoco lo reproduce en el reproductor web, pero si ...

  • Newbie
  • Necesito ayuda, hoy me he metido a spotify en mi computador, y puse una playlist, y la canción no corría, pasando a la siguiente y luego que puso todas, me dice que esa canción no está en internet. T...
  • 406 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 406 Views
  • 0 replies
  • 0 likes

Wrong songs in Beach Boys - All Summer Long (2001 Remaster) album

Ok, so a bunch of the tracks on this album are incorrectly labeled, and then there's a duplicate. Here is ithe album URI: spotify:album:7HaHiD6k7aPc0vw1ipUdiJ As far as I can tell, the first few songs are alright. The problems begin with track 6, Car...

  • Casual Listener
  • Ok, so a bunch of the tracks on this album are incorrectly labeled, and then there's a duplicate. Here is ithe album URI: spotify:album:7HaHiD6k7aPc0vw1ipUdiJ   As far as I can tell, the ...
  • 319 Views
  • 0 replies
  • 0 likes
  • music
  • 319 Views
  • 0 replies
  • 0 likes

Tripping Daisy album "I am an Elastic Firecracker" missing.

Hi there, I am trying to add Trippind Daisy's I am an elastic Firecraker Album, butcannot find it. Google shows a link on your site showing it is there for free. IS there something i am missing? This link indicated the album is on Spotify, How? https...

  • Newbie
  • Hi there,   I am trying to add Trippind Daisy's I am an elastic Firecraker Album, butcannot find it. Google shows a link on your site showing it is there for free. IS there something i am miss...
  • Jgregramirez
  • Newbie
  • 376 Views
  • 1 replies
  • 0 likes
  • Other
  • 376 Views
  • 1 replies
  • 0 likes

How to ban certain adverts? I don't need to hear the word '**bleep**' while I'm at work.

I listen to spotify at work and it's very distracting and unprofessional when an advert goes "And up her **bleep**ing **bleep**". I neither know nor care about the artist involve and I would never listen to any songs with those words. If I was playin...

  • Newbie
  • I listen to spotify at work and it's very distracting and unprofessional when an advert goes "And up her **bleep**ing **bleep**". I neither know nor care about the artist involve and I would never li...
  • 248 Views
  • 0 replies
  • 0 likes
  • Other
  • 248 Views
  • 0 replies
  • 0 likes

Solved!! PS4 App and Spotify Connect

I have a question and possibly an issue. When using the PS4 app, I'm asked to log in either using Spotify connect on my phone, or using my username password. I've used username/pass with no issue, however I'd like to be able to use spotify connect. I...

  • Casual Listener
  • I have a question and possibly an issue.  When using the PS4 app, I'm asked to log in either using Spotify connect on my phone, or using my username password.  I've used username/pass with ...
  • feredhel
  • Newbie
  • 73293 Views
  • 6 replies
  • 2 likes
  • Connect
  • 73293 Views
  • 6 replies
  • 2 likes

Need help to connect JBL speaker to PC and/or Spotify

20.9.2015 Hi folks,as a "dumb blond", I need your help - pleeeeeeease! Just bought the bluetooth speaker JBL XTREME, but...., do not laugh, do not own a Mobile, Tab or Laptop. How to connect this speaker to my PC or is this impossible at all? Yes, of...

  • Newbie
  • 20.9.2015   Hi folks, as a "dumb blond", I need your help - pleeeeeeease!   Just bought the bluetooth speaker JBL XTREME, but...., do not laugh, do not own a Mobile, Tab or Laptop. &n...
  • jroch
  • Newbie
  • 8193 Views
  • 1 replies
  • 0 likes
  • music
  • 8193 Views
  • 1 replies
  • 0 likes