Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11217 Views
  • 74 replies
  • 9 likes
  • Other
  • 11217 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20296 Views
  • 9 replies
  • 2 likes
  • Other
  • 20296 Views
  • 9 replies
  • 2 likes

use from Martinique

I'm a french user and since the soonest update. I can't use my app on my smart phone. I have an error message : can't use Spotify in my country ? ! ? My country is france, my department is martinique. I'm a premium user do I have to forget Spotify an...

  • Newbie
  • I'm a french user and since the soonest update. I can't use my app on my smart phone. I have an error message : can't use Spotify in my country ? ! ? My country is france, my department is martinique...
  • MattSuda
  • Spotify Star
  • 696 Views
  • 1 replies
  • 0 likes
  • Connect
  • 696 Views
  • 1 replies
  • 0 likes

Windows 8 phone - listen offline woes

Hi all Here's my real odd and quite frustrating issue; I only get the option to make 'Available offline' when I put spotify into offline mode! So, when i want to make something available offline, i have to find in online, then go into offline mode, t...

  • Casual Listener
  • Hi all   Here's my real odd and quite frustrating issue;   I only get the option to make 'Available offline' when I put spotify into offline mode!   So, when i want to make somet...
  • 326 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 326 Views
  • 0 replies
  • 0 likes

Solved!! Create a playlist using the "Spotify URL"

Dear community, I have a problem. I deleted my Playlist but fortunately I've saved the Spotify URLs (for example spotify:track:6LtPIXlIzPOTF8vTecYjRe). Now I want so save these URLs as an Playlist, but I cant find a way to copy them into a Playlist. ...

  • Casual Listener
  • Dear community,   I have a problem. I deleted my Playlist but fortunately I've saved the Spotify URLs (for example spotify:track:6LtPIXlIzPOTF8vTecYjRe).   Now I want so save these URLs...
  • Marek_
  • Casual Listener
  • 2574 Views
  • 3 replies
  • 0 likes
  • Other
  • 2574 Views
  • 3 replies
  • 0 likes

Album broken

Hello,i wanted to listen to the album 'Game Theory' from 'The Roots' and i found that several songs cut into silence after one or two minutes. This happened on pc and on mobile devices.Please fix this

  • Newbie
  • Hello, i wanted to listen to the album 'Game Theory' from 'The Roots' and i found that several songs cut into silence after one or two minutes. This happened on pc and on mobile devices. Please fix...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Other
  • 210 Views
  • 1 replies
  • 0 likes

Copying "Songs" tab under "Your Music"

Hi all, I've created a new spotify because I'm deactivating my Facebook, which is tied to my original Spotify. Is there a way I can save or copy the "Songs" I have saved (the check marked songs)? I know I can make playlists public and follow them on ...

  • Newbie
  • Hi all, I've created a new spotify because I'm deactivating my Facebook, which is tied to my original Spotify. Is there a way I can save or copy the "Songs" I have saved (the check marked songs)? I k...
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 240 Views
  • 1 replies
  • 0 likes

Spotify on LG Smart TV

The spotify App on the LG Smart TV won't work correctly. I have got the problem that current song won't be displayed in the bottom left side of the app. I can't also access the settings of the app. It's a LG from 2014 with the latest firmware release...

  • Regular
  • The spotify App on the LG Smart TV won't work correctly. I have got the problem that current song won't be displayed in the bottom left side of the app. I can't also access the settings of the app. I...
  • GotMusic
  • Newbie
  • 298 Views
  • 1 replies
  • 0 likes
  • Other
  • 298 Views
  • 1 replies
  • 0 likes

New Releases App Name

Please help. I loved this one app and I can't think of it for the life of me. I think they have a web version and I want to continue to use it now that apps are gone. It scanned your entire music library and let you know when new releases were availa...

  • Newbie
  • Please help. I loved this one app and I can't think of it for the life of me. I think they have a web version and I want to continue to use it now that apps are gone.    It scanned your e...
  • 174 Views
  • 0 replies
  • 0 likes
  • music
  • 174 Views
  • 0 replies
  • 0 likes

Solved!! What happend to "top lists"?

what happend to the top list? you know, the top 100 tracks currently on spotify? Is the feature gone? I cant find it anywhere

  • Casual Listener
  • what happend to the top list? you know, the top 100 tracks currently on spotify? Is the feature gone? I cant find it anywhere 😕
  • Krump
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

spotify connect

I once uses Spotify connect to play music on a demon receiver and now that receiver airways shows up on my list of available devices. How do I remove it?

  • Newbie
  • I once uses Spotify connect to play music on a demon receiver and now that receiver airways shows up on my list of available devices. How do I remove it?
  • 221 Views
  • 0 replies
  • 0 likes
  • Connect
    Denon
  • 221 Views
  • 0 replies
  • 0 likes

Postal number

I tried to change my email and it said my Postal number was not correct even though I don't know my postal number how do you find your postal number?

  • Newbie
  • I tried to change my email and it said my Postal number was not correct even though I don't know my postal number how do you find your postal number?
  • MattSuda
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • music
  • 202 Views
  • 1 replies
  • 0 likes

Onkyo TX-NR626 Problems

Hello! I have a problem with my Onkyo TX-NR626 AVR. I have the Premium-Account since today and the Onkyo is not playing any Songs. I`ve added a few playlists in the Desktop-App, but when I open them on my Onkyo there are no songs displayed and it say...

  • Casual Listener
  • Hello! I have a problem with my Onkyo TX-NR626 AVR. I have the Premium-Account since today and the Onkyo is not playing any Songs. I`ve added a few playlists in the Desktop-App, but when I open them ...
  • vijaip
  • Casual Listener
  • 6555 Views
  • 13 replies
  • 0 likes
  • 6555 Views
  • 13 replies
  • 0 likes

spotify cutting out on my smart tv

I upgraded to Premium to have the music on my smart tv and it is constantly cutting out. I have not yet been able to listen to an entire song. Thought maybe it was something with my TV but YouTube will play an entire video with out bufferig. Whats go...

  • Newbie
  • I upgraded to Premium to have the music on my smart tv and it is constantly cutting out. I have not yet been able to listen to an entire song. Thought maybe it was something with my TV but YouTube wi...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Radio Feature Broken.

Buyer Beware, even if this is a free service. With the new prompted install/upgrade- their Radio feature no longer works functionally. When you play their Radio, and pick a genera, it plays the same songs in sequence over and over. No variety mix. Sa...

  • Music Fan
  • Buyer Beware, even if this is a free service. With the new prompted install/upgrade- their Radio feature no longer works functionally. When you play their Radio, and pick a genera, it plays the same ...
  • Beccaflowers7
  • Music Fan
  • 313 Views
  • 2 replies
  • 1 likes
  • 313 Views
  • 2 replies
  • 1 likes

Car Stereo and Spotify

I've searched all over the interwebs and there doesn't seem to be any information at all that will definitively tell me the answer. Spotify is my streaming music program of choice everywhere - my iPhone, computer, smart TV, and most importantly my ve...

  • Casual Listener
  • I've searched all over the interwebs and there doesn't seem to be any information at all that will definitively tell me the answer.   Spotify is my streaming music program of choice everywhere...
  • 1255 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 1255 Views
  • 0 replies
  • 0 likes

Local Files wont add to any playlist

Hi since i updated my spotify to the new look version (i am on unlimited) i can no longer add my mp3's or local files to any playlist. Ive tried dowloading a codec and that doesnt make a difference! Its starting to annoy me someone help!

  • Newbie
  • Hi since i updated my spotify to the new look version (i am on unlimited) i can no longer add my mp3's or local files to any playlist. Ive tried dowloading a codec and that doesnt make a difference! ...
  • Amin1337
  • Newbie
  • 223 Views
  • 1 replies
  • 1 likes
  • Other
  • 223 Views
  • 1 replies
  • 1 likes

Solved!! Version and Catalog Updates Removing Songs From Playslists

I use spotify premium as a profressional musician. I have a running playlist of every song we've done, and it's incredibly important that this list doesn't change. But, every time a new version is released, or the catalog changes, the songs disappear...

  • Regular
  • I use spotify premium as a profressional musician.  I have a running playlist of every song we've done, and it's incredibly important that this list doesn't change.  But, every time a new v...
  • MattSuda
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Other
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! nokia lumia 930

Hello. Recently downloaded The spotify app for Windows Phone. When I try to log in, nothing happens. It just says "logging in" without anything happening. I have tried to reinstall The app and reboot my Phone without that helping in any way. What to ...

  • Visitor
  • Hello. Recently downloaded The spotify app for Windows Phone. When I try to log in, nothing happens. It just says "logging in" without anything happening. I have tried to reinstall The app and reboot...
  • Frozenexecute
  • Newbie
  • 1160 Views
  • 7 replies
  • 0 likes
  • WP 8
  • 1160 Views
  • 7 replies
  • 0 likes

Bluetooth track skipping

Has anybody else picked up one of these? http://www.amazon.co.uk/Satechi%C2%AE-Bluetooth-Button-Series-Samsung/dp/B00RM75Bluetooth Car Android SkipNL0/ref=sr_1_sc_1?ie=UTF8&qid=1427305324&sr=8-1-spell&keywords=satchi+bluetooth I plug my phone in to m...

  • Casual Listener
  • Has anybody else picked up one of these?   http://www.amazon.co.uk/Satechi%C2%AE-Bluetooth-Button-Series-Samsung/dp/B00RM75Bluetooth Car Android SkipNL0/ref=sr_1_sc_1?ie=UTF8&qid=142730532...
  • AlitoAmeglio
  • Newbie
  • 842 Views
  • 1 replies
  • 0 likes
  • music
  • 842 Views
  • 1 replies
  • 0 likes

Master of Puppets by Metallica

Man, the Master of Puppets album is just stupid don't know why, what happened? Fix that please, they look like demons singing

  • Newbie
  • Man, the Master of Puppets album is just stupid don't know why, what happened? Fix that please, they look like demons singing
  • 201 Views
  • 0 replies
  • 0 likes
  • music
  • 201 Views
  • 0 replies
  • 0 likes