Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11732 Views
  • 78 replies
  • 9 likes
  • Other
  • 11732 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20414 Views
  • 9 replies
  • 2 likes
  • Other
  • 20414 Views
  • 9 replies
  • 2 likes

Song not correct for title.

Tommy Dorsey & His Orchestra – The Lady In Red Tommy Dorsey & His Orchestra – The Lady In Red This song is supposed to be the lady in red. It is in fact Chicago, that toddling town.

  • Newbie
  • Tommy Dorsey & His Orchestra – The Lady In Red   Tommy Dorsey & His Orchestra – The Lady In Red   This song is supposed to be the lady in red. It is in fact Chicago, that to...
  • OviiiOne
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • music
  • 224 Views
  • 1 replies
  • 0 likes

Track not working

Just would like to report that the track "Crazy City" by Big Harp is not working!

  • Regular
  • Just would like to report that the track "Crazy City" by Big Harp is not working! 
  • ohsummercandy
  • Regular
  • 331 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 331 Views
  • 4 replies
  • 0 likes

Ghost Dance. Owls

If you look up the band Ghost Dance, there are 3 different bands with the same name on the same page, so if you play Ghost Dance radio, they play music from these three bands without distinction. They are completely different bands. Is there a way to...

  • Newbie
  • If you look up the band Ghost Dance, there are 3 different bands with the same name on the same page, so if you play Ghost Dance radio, they play music from these three bands without distinction. The...
  • MattSuda
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • music
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! [WP 8.1] Local Files will not Sync or even show up

I spent a good hour trying to do research here on my specific issue, however it seems everything is focused on Ios/Android or WP 7 issues. So forgive me if my digging wasn't through enough to find some one with this same issue. WP 8.1 Nokia 635 (This...

  • Casual Listener
  • I spent a good hour trying to do research here on my specific issue, however it seems everything is focused on Ios/Android or WP 7 issues. So forgive me if my digging wasn't through enough to find so...
  • Leopards_Go_Rar
  • Casual Listener
  • 615 Views
  • 3 replies
  • 0 likes
  • WP 8
  • 615 Views
  • 3 replies
  • 0 likes

Spotify on WP stop working after some hours

I'm really sad about spotify today, because this is the second day I had to back home from my work without any song in my headphone.Yesterday, spotify stoped working, and even if I restart a hundred times my Nokia Lumia 1520, it still doesnt work. Sp...

  • Newbie
  • I'm really sad about spotify today, because this is the second day I had to back home from my work without any song in my headphone. Yesterday, spotify stoped working, and even if I restart a hundre...
  • MattSuda
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 269 Views
  • 1 replies
  • 0 likes

Can't delete local files- tracks!

After the latest update it's not possible to delete tracks from local files. WHY ?????????

  • Music Fan
  • After the latest update it's not possible to delete tracks from local files. WHY ?????????
  • camillo75
  • Community Legend
  • 1640 Views
  • 3 replies
  • 1 likes
  • music
  • 1640 Views
  • 3 replies
  • 1 likes

Windows Phone 8 - music cutting out when offline.

I hope someone can help me. I just got the Windows Lumia 535 and whenever I'm out and about listening to my downloaded playlists on Spotify, the music cuts out with headphones (but seems to play fine without headphones). It's an issue with volume, I ...

  • Casual Listener
  • I hope someone can help me.  I just got the Windows Lumia 535 and whenever I'm out and about listening to my downloaded playlists on Spotify, the music cuts out with headphones (but seems to pla...
  • bambionassis
  • Casual Listener
  • 621 Views
  • 4 replies
  • 0 likes
  • 621 Views
  • 4 replies
  • 0 likes

[BUG] [BMW connectedDrive integration] App on iOS must be "stoped" completely before using it in BMW

Since the last spotify update to 2.5.0 for iOS8.1.3, it is always necessary to close the spotify task completely and restart it again before getting connected to BMW connected drive. Otherwise it isn't possible to use the upper 3 icones in the BMW ap...

  • Regular
  • Since the last spotify update to 2.5.0 for iOS8.1.3, it is always necessary to close the spotify task completely and restart it again before getting connected to BMW connected drive. Otherwise it isn...
  • 513 Views
  • 0 replies
  • 4 likes
  • Other
  • 513 Views
  • 0 replies
  • 4 likes

Slow song streaming on desk top

I've done all appropriate speed test and Spotify is taking around 1 to 3 minutes to load a song. This is only on the desktop. My iphone works great. Specks Macbook pro OS 10.10.2 Most resent version of Spotify Any answer to this?

  • Music Fan
  • I've done all appropriate speed test and Spotify is taking around 1 to 3 minutes to load a song. This is only on the desktop. My iphone works great.   Specks   Macbook pro OS 1...
  • seanlaw27
  • Music Fan
  • 378 Views
  • 1 replies
  • 0 likes
  • Other
  • 378 Views
  • 1 replies
  • 0 likes

Disable BMW integration.

Anyone know how to disable Spotify integration in BMW? I hate that it won't play audio while the app is not open.

  • Newbie
  • Anyone know how to disable Spotify integration in BMW? I hate that it won't play audio while the app is not open.
  • 631 Views
  • 0 replies
  • 0 likes
  • Other
  • 631 Views
  • 0 replies
  • 0 likes

Song in Commercial with The Hangin Tree

I heard an ad on Spotify for iPad, where it is just a few songs put together and playing for about 20 seconds all together. It starts of with The Hanging Tree by Jennifer Lawrence, and then the song that I am looking for plays right after that. Does ...

  • Newbie
  • I heard an ad on Spotify for iPad, where it is just a few songs put together and playing for about 20 seconds all together. It starts of with The Hanging Tree by Jennifer Lawrence, and then the song ...
  • 284 Views
  • 0 replies
  • 0 likes
  • music
  • 284 Views
  • 0 replies
  • 0 likes

Playlist cover art not refreshing - even FB Object Debugger won't work!

Hello there, I run a weekly playlist on my blog. You can find it here. I've foolishly created it with my personal (Premium) account but every time I want to delete and add new songs, I do it by changing it to collaborative playlist, logging out, logg...

IxcvlJ8.png Screenshot_1.png Screenshot_2.png Screenshot_3.png
  • Regular
  • Hello there,   I run a weekly playlist on my blog. You can find it here. I've foolishly created it with my personal (Premium) account but every time I want to delete and add new so...
  • 410 Views
  • 0 replies
  • 0 likes
  • Other
  • 410 Views
  • 0 replies
  • 0 likes

Playlist problems

Hi! I have my own way of sorting my playlist, and then I accidentally pressed the "artist" button at the top of the playlist, and now it's all muddled up. Is there any way of restoring earlier ways of sorting a playlist? Thanks!

  • Casual Listener
  • Hi!   I have my own way of sorting my playlist, and then I accidentally pressed the "artist" button at the top of the playlist, and now it's all muddled up. Is there any way of restoring ear...
  • elefantenkalle
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • Other
  • 370 Views
  • 2 replies
  • 0 likes

please explain why I shouldn't delete you're app

I cant play the songs I want on my playlist why have a playlist if you cant play the songs on the playlist.....you're answer goes on my reddit with over 450000 followers...why shouldn't I publicly humiliate you're company...please explain now....ps.....

  • Casual Listener
  • I cant play the songs I want on my playlist why have a playlist if you cant play the songs on the playlist.....you're answer goes on my reddit with over 450000 followers...why shouldn't I publicly hu...
  • Fred
  • Community Legend
  • 869 Views
  • 3 replies
  • 0 likes
  • Free
  • 869 Views
  • 3 replies
  • 0 likes

Why can't we have FREE BB spotify??

Why can't we use the BB client app for FREE?? Why does it have to be Premium only?? I know the last update was done a long time ago, but this is OUTRAGEOUS!!!!!! Your ad is misleading: 'Use Spotify for free on any device, anywhere'. 'Use Spotify for ...

  • Newbie
  • Why can't we use the BB client app for FREE?? Why does it have to be Premium only?? I know the last update was done a long time ago, but this is OUTRAGEOUS!!!!!! Your ad is misleading: 'Use Spotify f...
  • 327 Views
  • 0 replies
  • 2 likes
  • 327 Views
  • 0 replies
  • 2 likes

Syncing playlists without Spotify program on PC?

My employer just rolled out a policy that I'm not allowed to download programs or apps onto my work PC, and also that I am not allowed to stream music from online. However, they do allow me to have music on my computer to listen to (mp3's etc...) I u...

  • Newbie
  • My employer just rolled out a policy that I'm not allowed to download programs or apps onto my work PC, and also that I am not allowed to stream music from online. However, they do allow me...
  • 186 Views
  • 0 replies
  • 0 likes
  • Other
  • 186 Views
  • 0 replies
  • 0 likes

Am I crazy or did Spotify scrolling start getting jitter after I upgraded to premium?

I've been using Spotify on WP for awhile now and when I was using the free version the new update smoothed things out considerably. Scrolling was smooth and repsonive. Now that I've upgraded to premium it's jittery again. Is this because the song tit...

  • Casual Listener
  • I've been using Spotify on WP for awhile now and when I was using the free version the new update smoothed things out considerably.  Scrolling was smooth and repsonive.  Now that I've upgra...
  • bonchibuji
  • Casual Listener
  • 441 Views
  • 1 replies
  • 2 likes
  • 441 Views
  • 1 replies
  • 2 likes

[Windows Phone] Missing features?

Hi, So, been using Spotify on my WP8.1 for a while now and I messed around to no avail. Is there a way to sort the songs in a list in any way? Mostly my Favorites, it's automatically sorted by "added date", but that's really annoying whe you want to ...

  • Casual Listener
  • Hi,   So, been using Spotify on my WP8.1 for a while now and I messed around to no avail.  Is there a way to sort the songs in a list in any way? Mostly my Favorites, it's automatical...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes