Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • belilley
  • Newbie
  • 18830 Views
  • 119 replies
  • 11 likes
  • Other
  • 18830 Views
  • 119 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21685 Views
  • 9 replies
  • 2 likes
  • Other
  • 21685 Views
  • 9 replies
  • 2 likes

cannot control my music on phone

My phone keeps telling me that I am controlling music on another computer that I do not know (I am on a work wireless network). When this happens it wont let me control what music I want, but always plays some reggae stream that possibly someone else...

  • Newbie
  • My phone keeps telling me that I am controlling music on another computer that I do not know (I am on a work wireless network). When this happens it wont let me control what music I want, but always ...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Unable to hear Album offline with Windows Phone

I can hear songs and lists offline but there is no option to make an album available offline on Windows Phone. It works perfectly on Android. Does it work differently on Windows Phone?

  • Newbie
  • I can hear songs and lists offline but there is no option to make an album available offline on Windows Phone. It works perfectly on Android. Does it work differently on Windows Phone?
  • 327 Views
  • 0 replies
  • 2 likes
  • 327 Views
  • 0 replies
  • 2 likes

Solved!! Why does Spotify ignore Windows Phone?

I'm not only saying about 1 update per year. I'm thinking about there's no even a separate forum for Windows Phone, like for Android and iOS

  • Visitor
  • I'm not only saying about 1 update per year. I'm thinking about there's no even a separate forum for Windows Phone, like for Android and iOS 😞
  • user-removed
  • Not applicable
  • 423 Views
  • 1 replies
  • 3 likes
  • Other
    WP 8
  • 423 Views
  • 1 replies
  • 3 likes

Solved!! How To Disconnect From Facebook and Not Mess Up Your Log In

So I have an account connected to Facebook, and I didn't realize that this would be a problem until I went to go delete my Facebook. I deleted it, but then when I went to log in on the website, I could not get in with my CORRECT log in information (I...

  • Casual Listener
  • So I have an account connected to Facebook, and I didn't realize that this would be a problem until I went to go delete my Facebook. I deleted it, but then when I went to log in on the website, I cou...
  • MattSuda
  • Spotify Star
  • 669 Views
  • 3 replies
  • 0 likes
  • Connect
  • 669 Views
  • 3 replies
  • 0 likes

I cant put my list offline Windows Phone

When i set available offline to my playlist on the spotify app on Windows Phone,just show the downloading label and it stucks on "downloading... 0%"Somebody knows if it's a general bug ? i hate this problem. The offline mode is the unique feature why...

wp_ss_20150129_0001.png
  • Newbie
  • When i set available offline to my playlist on the spotify app on Windows Phone,just show the downloading label and it stucks on "downloading... 0%" Somebody knows if it's a general bug ? i hate thi...
  • HalfCab
  • Newbie
  • 953 Views
  • 2 replies
  • 0 likes
  • WP 8
    WRT
  • 953 Views
  • 2 replies
  • 0 likes

Spotify app for Sony Google TV NSZ-GS7

Since August I have a Spotify premium subscription with my internet provider. I thought with my Sony device I would be able to simply install the Spotify app, but it's not available. Will there become a version for my Sony Google TV NSZ-GS7? regards ...

  • Newbie
  • Since August I have a Spotify premium subscription with my internet provider. I thought with my Sony device I would be able to simply install the Spotify app, but it's not available.   Wil...
  • gatorex62
  • Newbie
  • 2044 Views
  • 3 replies
  • 1 likes
  • Other
  • 2044 Views
  • 3 replies
  • 1 likes

Pas de téléchargement des playlists

Bonjour,Je suis abonnée premium mais sur l'appli spotify de mon iphone quand j'active le mode "disponoble hors connexion" pour une playlist aucun titre ne se télecharge et cela depuis toujours donc je suis un peu dégoutée de m'etre abonnée pour rien ...

  • Newbie
  • Bonjour, Je suis abonnée premium mais sur l'appli spotify de mon iphone quand j'active le mode "disponoble hors connexion" pour une playlist aucun titre ne se télecharge et cela depuis toujours donc...
  • MattSuda
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Other
  • 405 Views
  • 1 replies
  • 0 likes

Music stops in Radio Stations and Playlists

When I select a Radio Station (a Genre Station or a Station based on a Artist, Album, Song or Playlist) the Music stops afther a Number of Songs automatically (the same in a Playlist, when I've selected e.g. the first Song), by Radio Stations 20 Song...

  • Music Fan
  • When I select a Radio Station (a Genre Station or a Station based on a Artist, Album, Song or Playlist) the Music stops afther a Number of Songs automatically (the same in a Playlist, when I've selec...
  • 424 Views
  • 0 replies
  • 0 likes
  • music
  • 424 Views
  • 0 replies
  • 0 likes

Wrong songs playing

There are days when I search for multiple songs and add them to my playlist. Occasionaly when I'm listening to my playlist on shuffle the wrong song will play. For example, The Used song Cry from there new album plays the wrong song. I looked up the ...

  • Newbie
  • There are days when I search for multiple songs and add them to my playlist. Occasionaly when I'm listening to my playlist on shuffle the wrong song will play. For example, The Used song Cry from the...
  • 1307 Views
  • 0 replies
  • 0 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    Samsung
    Symbian
    WD
    WP 8
    WRT
  • 1307 Views
  • 0 replies
  • 0 likes

Spotify is becoming a major problem.

I've been having trouble deciding whether to keep my Spotify Premium subscription due to the constant crashing. Phone: Nokia Lumia 635 OS: Windows Phone 8.1 App: Spotify 5.0I've been a Spotify user for years and this is the first time I thought I was...

  • Newbie
  • I've been having trouble deciding whether to keep my Spotify Premium subscription due to the constant crashing. Phone: Nokia Lumia 635 OS: Windows Phone 8.1 App: Spotify 5.0 I've been a Spotify us...
  • AceSteeleYT
  • Community Legend
  • 737 Views
  • 1 replies
  • 1 likes
  • WP 8
  • 737 Views
  • 1 replies
  • 1 likes

Who do I contact about incorrect artist page content?

Two artist specifically, Dozer and The Company Band, both have other artist on their page. Dozer (rock band) page also lists results for Dozer (rapper), while The Company Band page list another completely different artist by the name of Zach Bellas a...

  • Newbie
  • Two artist specifically, Dozer and The Company Band, both have other artist on their page. Dozer (rock band) page also lists results for Dozer (rapper), while The Company Band page list another compl...
  • Amarro
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • music
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! DJ Gollum not released yesterday on Spotify!

Hey there. I'm mad again to Spotify. Track - new one, from DJ Gollum released YESTERDAY on Global Airbeatz, still nothing on Spotify? Trakc is on Deezer Finland and Rdio Finland already!!! From yesterday. Why Spotify is so slow! http://www.global-air...

  • Visitor
  • Hey there.   I'm mad again to Spotify.   Track - new one, from DJ Gollum released YESTERDAY on Global Airbeatz, still nothing on Spotify?   Trakc is on Deezer Finland and R...
  • user-removed
  • Not applicable
  • 790 Views
  • 2 replies
  • 0 likes
  • Hands Up
  • 790 Views
  • 2 replies
  • 0 likes

[WP8.1] App still requires premium account

I tried uninstalling and reinstalling but when I login, it still displays the "Premium account required" message dialog and closes.

  • Casual Listener
  • I tried uninstalling and reinstalling but when I login, it still displays the "Premium account required" message dialog and closes.
  • orcun
  • Casual Listener
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

play on Marantz receiver

Hi, I got Spotify premium so I can play Spotify on my Marantz receiver from my Samsung phone. It seems to be connected (I can choose the receiver on my phone) music is playing but I don't here anything. How do I get my music playing? Thanks in advanc...

  • Casual Listener
  • Hi,     I got Spotify premium so I can play Spotify on my Marantz receiver from my Samsung phone. It seems to be connected (I can choose the receiver on my phone) music is playing b...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Some stuff on my playlist became unavailable?

Hey! So I was hoping I wasn't the only one to have noticed, but a couple of quick searches turned up nothing! I had a few songs on my playlist from the album Yolk by Japanese Voyeurs! Music preference aside, today they dissappeared on my Android devi...

  • Casual Listener
  • Hey!   So I was hoping I wasn't the only one to have noticed, but a couple of quick searches turned up nothing! I had a few songs on my playlist from the album Yolk by Japanese Voyeurs! ...
  • MattSuda
  • Spotify Star
  • 459 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 459 Views
  • 2 replies
  • 0 likes

playlist

Playlists and everything else not working. I pay for premium every month. Now as of two weeks ago nothing works. When I try to connect with Spotify, I get nothing but the logo and traveling dots.

  • Casual Listener
  • Playlists and everything else not working. I pay for premium every month. Now as of two weeks ago nothing works. When I try to connect with Spotify, I get nothing but the logo and traveling dots.
  • MattSuda
  • Spotify Star
  • 346 Views
  • 2 replies
  • 0 likes
  • Connect
  • 346 Views
  • 2 replies
  • 0 likes

Download to SD not internal memory Android

Hi, Is this possible to do, I have followed the suggestion to delete cached and saved data, logout and log back in, but it still downloads to Internal memory. Can someone please help. Regards Jon Jon

  • Newbie
  • Hi, Is this possible to do, I have followed the suggestion to delete cached and saved data, logout and log back in, but it still downloads to Internal memory. Can someone please help.   Re...
  • AceSteeleYT
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Connector to old stereo so one can stream

I recall an Spotify add for an hardware called "Grafon" or something. The gadget made it possible to stream music from via mobile to stereo. Is there someone who reckon what I am after? Cheers/Rob

  • Newbie
  • I recall an Spotify add for an hardware called "Grafon" or something. The gadget made it possible to stream music from via mobile to stereo. Is there someone who reckon what I am after? Cheers/Rob
  • hans-jürgen
  • Roadie
  • 1197 Views
  • 1 replies
  • 0 likes
  • 1197 Views
  • 1 replies
  • 0 likes

Thank you for maintaining some graphic design independence

Thank you for maintaining some graphic design independence from the current trends. I love that the Spotify window has prominent black background (instead of over-saturated white), that the upper-left window control buttons still have a 3-D form (ins...

  • Newbie
  • Thank you for maintaining some graphic design independence from the current trends.  I love that the Spotify window has prominent black background (instead of over-saturated white), that th...
  • Marco
  • Community Legend
  • 303 Views
  • 1 replies
  • 1 likes
  • 303 Views
  • 1 replies
  • 1 likes