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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7193 Views
  • 49 replies
  • 6 likes
  • Other
  • 7193 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19146 Views
  • 9 replies
  • 2 likes
  • Other
  • 19146 Views
  • 9 replies
  • 2 likes

New Computer Help

Hi, we are buying a new computer. I don't have the upgraded version of Spotify, just the regular freebie one. Can I move my playlists to the new computer or will they be lost? Thanks

  • Newbie
  • Hi, we are buying a new computer. I don't have the upgraded version of Spotify, just the regular freebie one. Can I move my playlists to the new computer or will they be lost?  Thanks
  • Jordi
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Other
  • 278 Views
  • 1 replies
  • 0 likes

Spotify Ad Music

Hey, what music is playing behind the Spotify Premium Add about planning music for a party?

  • Casual Listener
  • Hey, what music is playing behind the Spotify Premium Add about planning music for a party?
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

ROKU remote

The remote with spotify on Roku is ridiculous almost not worth listening to it at all. So frustrating. I have no problems with netflix. I know this has been a problem since the beginning, I just can't believe it has not been resolved yet, as I am not...

  • Newbie
  • The remote with spotify on Roku is ridiculous almost not worth listening to it at all. So frustrating. I have no problems with netflix. I know this has been a problem since the beginning, I just ca...
  • Swanny
  • Community Legend
  • 440 Views
  • 4 replies
  • 1 likes
  • 440 Views
  • 4 replies
  • 1 likes

Solved!! I deleted spotify on facebook and now all my playlists are gone!

Like the title says, I deleted the spotify plugin on facebook, not thinking it would affect anything.. and now all my playlists are gone! Is there any way to recover them? Yes, I've tried going into account and 'recover playlists' but it says there's...

  • Casual Listener
  • Like the title says, I deleted the spotify plugin on facebook, not thinking it would affect anything.. and now all my playlists are gone! Is there any way to recover them? Yes, I've tried going into ...
  • Peter__
  • Community Legend
  • 563 Views
  • 4 replies
  • 0 likes
  • 563 Views
  • 4 replies
  • 0 likes

missing albums

Missing Gojira albums : Terra Incognita (2001) From Mars to Sirius (2005) The Way of All Flesh (2008) #french #Gojira #Terra Incognita #From Mars to Sirius #The Way of All Flesh #death metal

  • Casual Listener
  • Missing Gojira albums : Terra Incognita (2001) From Mars to Sirius (2005) The Way of All Flesh (2008) #french #Gojira #Terra Incognita  #From Mars to Sirius ...
  • Fred
  • Community Legend
  • 1370 Views
  • 2 replies
  • 2 likes
  • artist pages
    Desktop
    iOS
    Other
    Search
    Subscription
    Your Music
  • 1370 Views
  • 2 replies
  • 2 likes

My playlists are gone - Free user

Hello, I logged in from another country (before I was in France, now I am in the UK) and noticed that all my playlists are missing. I red the "Free-user-14-days-music-policy" and that's ok, does it mean that if I upgrade I will be able to see my play...

  • Casual Listener
  • Hello, I logged in from another country (before I was in France, now I am in the UK) and noticed that all my playlists are missing. I red the "Free-user-14-days-music-policy" and that's ok, does ...
  • Peter__
  • Community Legend
  • 460 Views
  • 3 replies
  • 0 likes
  • 460 Views
  • 3 replies
  • 0 likes

My app keeps crashing

For my iPhone 6, my Spotify app keeps crashing. I've tried deleting it and reinstallling.. Still doesn't work

  • Casual Listener
  • For my iPhone 6, my Spotify app keeps crashing. I've tried deleting it and reinstallling.. Still doesn't work
  • LWaldron
  • Casual Listener
  • 337 Views
  • 4 replies
  • 0 likes
  • 337 Views
  • 4 replies
  • 0 likes

Yamha Spotify Connect stream quality

Hi,
In Connect is there anyway to see / control the streaming quality that's being played by amplifier? Is it connected somehow to android app preferences?

volume controll nice it's there but sometimes achieving random volume settings.

  • Music Fan
  • Hi,<br>In Connect is there anyway to see / control the streaming quality that's being played by amplifier? Is it connected somehow to android app preferences? <br><br>volume control...
  • Peter__
  • Community Legend
  • 7773 Views
  • 5 replies
  • 0 likes
  • Other
  • 7773 Views
  • 5 replies
  • 0 likes

Spotify Squeezebox App is a mess

Just switched from MOG to Spotify and I like it a lot so far. However, the Spotify Squeezebox app has a lot of problems... is it just me? I do a lot of listening through my Squeezebox Radio, so this is kind of a big deal to me. Here are some of the t...

  • Regular
  • Just switched from MOG to Spotify and I like it a lot so far. However, the Spotify Squeezebox app has a lot of problems... is it just me? I do a lot of listening through my Squeezebox Radio, so this ...
  • dancm
  • Newbie
  • 20053 Views
  • 13 replies
  • 0 likes
  • 20053 Views
  • 13 replies
  • 0 likes

[Spotify Connect] Failure to shuffle big playlists

When shuffling big playlists while hooked up to a Spotify Connect device, Spotify only plays the first song and after that stops. The queue also only shows this one song. Additionally, the player control buttons at the bottom disappear and the deskto...

  • Regular
  • When shuffling big playlists while hooked up to a Spotify Connect device, Spotify only plays the first song and after that stops. The queue also only shows this one song. Additionally, the player con...
  • Peter__
  • Community Legend
  • 770 Views
  • 4 replies
  • 0 likes
  • Denon
  • 770 Views
  • 4 replies
  • 0 likes

Solved!! Save songs that are local files

why can't i save songs to that playlist "saved" when it's a song that is from my local files..? I want to be able to do that, please!

  • Newbie
  • why can't i save songs to that playlist "saved" when it's a song that is from my local files..? I want to be able to do that, please!
  • Peter__
  • Community Legend
  • 884 Views
  • 2 replies
  • 0 likes
  • 884 Views
  • 2 replies
  • 0 likes

Bring back Heaven and Hell to Spotify

Hello. Recently I have noticed that the studio album of Heaven And Hell (Black Sabbath with Dio under another name, due to copyright issues afaik.) "The Devil You Know" has been removed from Spotify. Any reason why? Also, is it possible to bring it b...

  • Casual Listener
  • Hello. Recently I have noticed that the studio album of Heaven And Hell (Black Sabbath with Dio under another name, due to copyright issues afaik.) "The Devil You Know" has been removed from Spotify....
  • Carina
  • Community Legend
  • 1482 Views
  • 2 replies
  • 1 likes
  • artist pages
  • 1482 Views
  • 2 replies
  • 1 likes

Deleted Playlists

I dont know what happened... 3 days ago i logged in spotify and suddenly i had NO PLAYLISTS! i have a party today and i need my music urgently... PD: my premium tyme expired but somehow i have like 5 "premmium test" days... do i have to pay again to ...

  • Newbie
  • I dont know what happened... 3 days ago i logged in spotify and suddenly i had NO PLAYLISTS! i have a party today and i need my music urgently...  PD: my premium tyme expired but somehow i hav...
  • Jordi
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 384 Views
  • 1 replies
  • 0 likes

TWO USER NUMBERS IN ONE ACCOUNT - HELP PLEASE!!!!!

Over a week ago I logged in on Spotify and realized that all my playlists had disappeared. At first I thought it was only a problem with my playlists but after a while I realized the problem was that I suddenly had a new user number. Two of my playli...

  • Newbie
  • ...hat I suddenly had a new user number. Two of my playlists were public, so I could find them through my friends who were following it - but they appeared as belonging to a user number: 1115240383, i...
  • Peter__
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • music
  • 302 Views
  • 1 replies
  • 0 likes

connect not visible on surface pro 3

I can see both my galaxy S5 and iPod touch on connect but when I try to bring my surface pro 3 in to the mix i Cant see it there. The question is why. Can anybody answer this

  • Newbie
  • I can see both my galaxy S5 and iPod touch on connect but when I try to bring my surface pro 3 in to the mix i Cant see it there. The question is why. Can anybody answer this
  • Merik
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Chip Taylor

Chip Taylor is perhaps a little long in the tooth, but then so am I. He's got some good tracks on Spotify but none of his younger ones from around the 60's or 70's, not sure of his roots; however I have an LP in storgae called 'San Sebastian' and a t...

  • Newbie
  • Chip Taylor is perhaps a little long in the tooth, but then so am I.  He's got some good tracks on Spotify but none of his younger ones from around the 60's or 70's, not sure of his roots; howev...
  • Peter__
  • Community Legend
  • 355 Views
  • 2 replies
  • 1 likes
  • 355 Views
  • 2 replies
  • 1 likes

hjelp sangene mine er borte å alt

Jeg skulle logge meg inn på Spotify i går , MEN når jeg kom inn var ALLE spillelistene mine BORTE !!! Så hva har skjed? Sist jeg var inne på brukeren min ( igjennom facebook) var noen dager før termin altså 22 august !! Er sååå lei meg for har mistet...

  • Newbie
  • Jeg skulle logge meg inn på Spotify i går , MEN når jeg kom inn var ALLE spillelistene mine BORTE !!! Så hva har skjed? Sist jeg var inne på brukeren min ( igjennom facebook) var noen dager før ter...
  • Peter__
  • Community Legend
  • 2373 Views
  • 1 replies
  • 0 likes
  • 2373 Views
  • 1 replies
  • 0 likes

[SOCIAL] Trouble changing facebook account

Hello everybody. I'm having trouble changing my facebook account on spotify. Anyone can help me? I need to delete the previous account and add the new one. The trouble lingers on through the devices iphone ipad and WIN8. Thanks.

  • Casual Listener
  • Hello everybody.   I'm having trouble changing my facebook account on spotify.   Anyone can help me? I need to delete the previous account and add the new one.   The troubl...
  • Peter__
  • Community Legend
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Solved!! error music failed to load

I'm sure other have had this issue but didn't see a definitive solutions - I am getting this message on desktop version: Albums: Error: Your music failed to load Artists: Error: Your music failed to load How do I resolve?

  • Newbie
  • I'm sure other have had this issue but didn't see a definitive solutions - I am getting this message on desktop version:   Albums: Error: Your music failed to load Artists: Error: Your mus...
  • crismarsf
  • Roadie
  • 468 Views
  • 1 replies
  • 0 likes
  • Other
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! I can't find the song I'm looking for

I can't import the song and it is on spotify neither, while i really want this song on my playlist The song is: Eazy-E - Switchez https://www.youtube.com/watch?v=a7K20WMFwZk

  • Newbie
  • I can't import the song and it is on spotify neither, while i really want this song on my playlist   The song is: Eazy-E - Switchez https://www.youtube.com/watch?v=a7K20WMFwZk 
  • maju_lh
  • Newbie
  • 3549 Views
  • 2 replies
  • 0 likes
  • 3549 Views
  • 2 replies
  • 0 likes