Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Petra17
  • Casual Listener
  • 9177 Views
  • 66 replies
  • 9 likes
  • Other
  • 9177 Views
  • 66 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19847 Views
  • 9 replies
  • 2 likes
  • Other
  • 19847 Views
  • 9 replies
  • 2 likes

Windows Phone Update?

This app needs a serious update. It isn't on par with the other mobile OS platforms. I can't even access my library of saved music, only the "stared" playlist that nobody uses anymore. Why hasn't anyone updated this app to carry all the features of t...

  • Newbie
  • This app needs a serious update. It isn't on par with the other mobile OS platforms. I can't even access my library of saved music, only the "stared" playlist that nobody uses anymore. Why hasn't any...
  • Peter__
  • Community Legend
  • 450 Views
  • 1 replies
  • 4 likes
  • 450 Views
  • 1 replies
  • 4 likes

Dynamic playlists

Is there anyway with Spotify, perhaps with something 3rd party, for a dynamic playlist to exist that I would create, that would be of a certain size (x number of songs), that would remove songs that I'd already listened to recently and that would inc...

  • Casual Listener
  • Is there anyway with Spotify, perhaps with something 3rd party, for a dynamic playlist to exist that I would create, that would be of a certain size (x number of songs), that would remove songs that ...
  • Peter__
  • Community Legend
  • 603 Views
  • 1 replies
  • 0 likes
  • Other
  • 603 Views
  • 1 replies
  • 0 likes

Starred songs keep erasing after they have been starred

I have a galaxy S3 and after I star a song a few weeks later it will erase and ill have to go back and 're add the song, this is very irritating and im thinking of reconsidering my service, I never had this craps happen with any other app, plz help i...

  • Newbie
  • I have a galaxy S3 and after I star a song a few weeks later it will erase and ill have to go back and 're add the song, this is very irritating and im thinking of reconsidering my service, I never ...
  • Peter__
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Windows Phone

Hello, I have been a Spotify Premium user for a long time now. I recently upgraded my phone from Iphone to a new Windows Phone and I am loving it but I am so disappointed in the Windows Spotify App. Why are you letting this go without fixing it. I ha...

  • Casual Listener
  • Hello, I have been a Spotify Premium user for a long time now. I recently upgraded my phone from Iphone to a new Windows Phone and I am loving it but I am so disappointed in the Windows Spotify App...
  • Peter__
  • Community Legend
  • 664 Views
  • 4 replies
  • 1 likes
  • music
    Samsung
  • 664 Views
  • 4 replies
  • 1 likes

Consistent playlist search-ability across all devices

I have not always being able to find the "Spotify Picks" from the emails easily on my iphone. I type in the exact title the newsletter lists, and 9 out of 10 times the playlist does not come up and I have difficulty finding it. I am not sure what the...

  • Casual Listener
  • I have not always being able to find the "Spotify Picks" from the emails easily on my iphone. I type in the exact title the newsletter lists, and 9 out of 10 times the playlist does not come up and ...
  • Peter__
  • Community Legend
  • 815 Views
  • 2 replies
  • 0 likes
  • Browse
    iphone
    newsletter
    Search
  • 815 Views
  • 2 replies
  • 0 likes

Returning to spotify home screen

Hi! i have now had 3 different windows phone with the same bug so i thought id report it. (2xLumea 930 and 1xHTC 8x) This bug always present itself after i pick up the phone and turn on the screen. It does not matter i spotify was in the foreground o...

  • Newbie
  • Hi!   i have now had 3 different windows phone with the same bug so i thought id report it. (2xLumea 930 and 1xHTC 8x)   This bug always present itself after i pick up the phone a...
  • Peter__
  • Community Legend
  • 1275 Views
  • 1 replies
  • 2 likes
  • WP 8
  • 1275 Views
  • 1 replies
  • 2 likes

Add some Albums

Can you guys add some albums like Ray Js album with "wait a minute" single, Timbaland's album with "Indian Flute" on it, John Cena's You can't see me album and some soundtracks from video games like Need for Speed, madden or nba live?

  • Casual Listener
  • Can you guys add some albums like Ray Js album with "wait a minute" single, Timbaland's album with "Indian Flute" on it, John Cena's You can't see me album and some soundtracks from video games like ...
  • dinomight
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • Android
    Browse
    iOS
    Windows Phone
    Your Music
  • 594 Views
  • 1 replies
  • 0 likes

Chance the Rapper not available, what gives?

Um Pitchfork's #12 album of 2013 nowhere to be found? What's up with this? Come on, support the guy he's rap's best Chance! He's also pretty well known, no idea why his tracks aren't accessible. - Frank

  • Newbie
  • Um Pitchfork's #12 album of 2013 nowhere to be found? What's up with this? Come on, support the guy he's rap's best Chance! He's also pretty well known, no idea why his tracks aren't accessible. &n...
  • 766 Views
  • 0 replies
  • 0 likes
  • Alternative
    Hip Hop
  • 766 Views
  • 0 replies
  • 0 likes

Solved!! What Ports use Spotify Connect?

Hi, i just have a short question, what ports do Spotify Connect use? I dont mean Spotify itself! My PC is in another Subnet than my phone, so I want to set up port fordwarding to control my PC. Greets, Fabian

  • Casual Listener
  • Hi,   i just have a short question, what ports do Spotify Connect use? I dont mean Spotify itself!   My PC is in another Subnet than my phone, so I want to set up port fordwarding...
  • Forgath
  • Casual Listener
  • 6084 Views
  • 2 replies
  • 0 likes
  • Other
  • 6084 Views
  • 2 replies
  • 0 likes

Bad upload

I dont think this is what it should sound like, almost made me def... Charlie – Burn & Shiver - Gravity Mix Masters Radio Edit

  • Casual Listener
  • I dont think this is what it should sound like, almost made me def...   Charlie – Burn & Shiver - Gravity Mix Masters Radio Edit
  • Magnossos
  • Casual Listener
  • 1004 Views
  • 2 replies
  • 0 likes
  • bad upload
  • 1004 Views
  • 2 replies
  • 0 likes

"Break Free" by "Ariana Grande now unavailable on Spotify :(

Unfortunately, the title says all. We love Ariana! Ariana Grande! Please allow us to listen to your voice, in 320 Ogg format!! we need it.

  • Roadie
  • Unfortunately, the title says all. We love Ariana! Ariana Grande!  Please allow us to listen to your voice, in 320 Ogg format!!    we need it.     
  • josephcreed7
  • Roadie
  • 1750 Views
  • 2 replies
  • 0 likes
  • Disco
    Dubstep
    Electronic
    J-pop
    Jazz
    music
    Other
    Pop
    Rap
  • 1750 Views
  • 2 replies
  • 0 likes

Solved!! Windows Phone Playlist not syncing

Okay, I recently decided to come back to Spotify because has the largest selection of music that I like. However, night one and I'm already having annoying little problems. I deleted all my old playlists and decided to start fresh, that worked fine w...

  • Music Fan
  • Okay, I recently decided to come back to Spotify because has the largest selection of music that I like. However, night one and I'm already having annoying little problems. I deleted all my old playl...
  • SOHare1981
  • Music Fan
  • 1583 Views
  • 3 replies
  • 0 likes
  • WP 8
  • 1583 Views
  • 3 replies
  • 0 likes

Christina Grimmie

Why isn't Christina Grimmie located on Spotify? She is an amazing singer. Hoping to see her on there soon. Regards,Malin.

  • Newbie
  • Why isn't Christina Grimmie located on Spotify?   She is an amazing singer.   Hoping to see her on there soon.   Regards, Malin.
  • AbramsShiue
  • Newbie
  • 779 Views
  • 3 replies
  • 1 likes
  • 779 Views
  • 3 replies
  • 1 likes

store offline playlists on sd card on windows phone.

I had spotify on my windows phone a while ago. The two problems were that there was no specific list for offline songs, and the major one being that the offline playlists were stored on the internal storage meaning I could only have 10-20 albums at a...

  • Casual Listener
  • I had spotify on my windows phone a while ago. The two problems were that there was no specific list for offline songs, and the major one being that  the offline playlists were stored on the int...
  • DryMarker
  • Roadie
  • 2460 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 2460 Views
  • 2 replies
  • 0 likes

Spotify App Suddenly GONE on LG TV

The Spotify App has suddenly gone from the Premium Apps on my LG TV - It was there last weekend but not there now. I have contacted LG and they say its a Spotify controlled App and they haven't removed it. My TV is up to date with all it's software ....

  • Casual Listener
  • The Spotify App has suddenly gone from the Premium Apps on my LG TV - It was there last weekend but not there now. I have contacted LG and they say its a Spotify controlled App and they haven't rem...
  • kbrooksc
  • Community Legend
  • 1396 Views
  • 3 replies
  • 0 likes
  • Other
  • 1396 Views
  • 3 replies
  • 0 likes

A request for Baile en Salsa

Hi, is there a way to request a specific song for Spotify? I've heard this beautiful Song named "Baile en Salsa" from "Mother's Delight". http://www.youtube.com/watch?v=qOGiA5daoFM Youtube has a live version, but I know there is a studio version too....

  • Casual Listener
  • Hi,   is there a way to request a specific song for Spotify? I've heard this beautiful Song named "Baile en Salsa" from "Mother's Delight". http://www.youtube.com/watch?v=qOGiA5daoFM Y...
  • dinomight
  • Spotify Star
  • 6936 Views
  • 1 replies
  • 0 likes
  • salsa
  • 6936 Views
  • 1 replies
  • 0 likes

UI bug when unsubscribing.

On the "oh, please don't go" page, you're missing a word: See screenshot here: http://imgur.com/vRzCzcg

  • Regular
  • On the "oh, please don't go" page, you're missing a word:   See screenshot here: http://imgur.com/vRzCzcg
  • 332 Views
  • 0 replies
  • 0 likes
  • Other
  • 332 Views
  • 0 replies
  • 0 likes

[WP8] Playlists won't sync for offline use

I have attempted to download 3 playlists to play offline. I then set offline mode to on and nothing would play. I then noticed the playlist had not synced at all, so I turned offline mode off. I went to sync again and Spotify keeps tellling me I'm of...

  • Casual Listener
  • I have attempted to download 3 playlists to play offline.   I then set offline mode to on and nothing would play.   I then noticed the playlist had not synced at all, so I turned of...
  • jmsharvey771
  • Newbie
  • 20940 Views
  • 40 replies
  • 14 likes
  • 20940 Views
  • 40 replies
  • 14 likes

Deftones - White Pony song spelling error

Wasn't sure what I should ask this, but I've noticed that the song "Knife Party" on the Deftones album, "White Pony", is incorrectly spelled as "Knife Prty". Is this something on my end? It makes searching for the song a little annoying.

  • Newbie
  • Wasn't sure what I should ask this, but I've noticed that the song "Knife Party" on the Deftones album, "White Pony", is incorrectly spelled as "Knife Prty".  Is this something on my end?  ...
  • pestbarn
  • Casual Listener
  • 1358 Views
  • 2 replies
  • 0 likes
  • 1358 Views
  • 2 replies
  • 0 likes