Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16716 Views
  • 104 replies
  • 11 likes
  • Other
  • 16716 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21207 Views
  • 9 replies
  • 2 likes
  • Other
  • 21207 Views
  • 9 replies
  • 2 likes

Artwork

Petty problem. My artwork is not showing. How can this be fixed?

  • Visitor
  • Petty problem. My artwork is not showing. How can this be fixed?
  • MattSuda
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • music
  • 316 Views
  • 1 replies
  • 0 likes

can't play any song

i've trying everything install and uninstall but dont works, when the song is in the 0:02 stops with EVERY SONG EVEN THE LOCAL FILES my premium acc end the last week, this s*** happns cuz it endend¡? sorry 4 my bad english but i really love spotify

  • Newbie
  • i've trying everything install and uninstall but dont works, when the song is in the 0:02 stops with EVERY SONG EVEN THE LOCAL FILES   my premium acc end the last week, this s*** happns cuz ...
  • MichaelW
  • Community Legend
  • 352 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 352 Views
  • 2 replies
  • 0 likes

Lost all playlists. Help?

I've lost all my playlists due when connecting a new account for my husband to our shared, family Facebook account. The problem appears to be that my spotify account was created using our (not an actual spotify account)Facebook credentials. When we c...

  • Casual Listener
  • I've lost all my playlists due when connecting a new account for my husband to our shared, family Facebook account. The problem appears to be that my spotify account was created using our (not an act...
  • ErickRGuetta
  • Community Legend
  • 451 Views
  • 4 replies
  • 0 likes
  • 451 Views
  • 4 replies
  • 0 likes

Radio Needs more functionality!

So I have been seeing variety in my stations although there are specific songs or artists that I wish it would play. Of course I could create another station and another for each artist or song that I would like to hear but that would be annoying tog...

  • Newbie
  • So I have been seeing variety in my stations although there are specific songs or artists that I wish it would play. Of course I could create another station and another for each artist or song that ...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

How do I sync a new facebook account?

I recently deactivated my facebook account that I originally used with spotify. I started a new one and can't seem to change my facebook on Spotify to that one. It just keeps saying that I already have imported my facebook info. I'm just wondering if...

  • Newbie
  • I recently deactivated my facebook account that I originally used with spotify. I started a new one and can't seem to change my facebook on Spotify to that one. It just keeps saying that I already ha...
  • ErickRGuetta
  • Community Legend
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

New pink floyd album

Released November 10 2014.......plz add to spotify

  • Casual Listener
  • Released November 10 2014.......plz add to spotify
  • ErickRGuetta
  • Community Legend
  • 695 Views
  • 3 replies
  • 0 likes
  • 695 Views
  • 3 replies
  • 0 likes

Solved!! I've changed region to US, but account still requires me to pay in GBP. Cannot change

The title pretty much sums it up: essentially, I moved to the US a few years back and thus changed my region in Spotify. However, it only requests me to pay in GBP and not in USD.

  • Casual Listener
  • The title pretty much sums it up: essentially, I moved to the US a few years back and thus changed my region in Spotify. However, it only requests me to pay in GBP and not in USD.
  • ErickRGuetta
  • Community Legend
  • 850 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 850 Views
  • 4 replies
  • 0 likes

Vizio Smart TV

Today my Vizio TV updated it's firmware and the spotify app is now available for my device. Which is the best way to activate this on the TV if I choose to do so? Should I set a device password first in my spotify account settings, also being the fac...

  • Visitor
  • Today my Vizio TV updated it's firmware and the spotify app is now available for my device. Which is the best way to activate this on the TV if I choose to do so? Should I set a device password first...
  • RyanSpradlin
  • Casual Listener
  • 3922 Views
  • 9 replies
  • 1 likes
  • Other
  • 3922 Views
  • 9 replies
  • 1 likes

Entire started playlist replaced

I was at my friends yesterday and logged into my spotify through my Facebook on her iPad. It had my one playlist, and my starred playlist which was 300+ songs.
I go onto my spotify on my phone today and all of my songs are replaced with the 25 songs ...

  • Casual Listener
  • I was at my friends yesterday and logged into my spotify through my Facebook on her iPad. It had my one playlist, and my starred playlist which was 300+ songs. <br>I go onto my spotify on my ph...
  • MichaelW
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • Other
  • 354 Views
  • 3 replies
  • 0 likes

Solved!! How do I shuffle play on the Spotify app for the PC?

It used to always do shuffle play on my Windows PC, but now that I've refreshed my PC (restored settings to default) and redownloaded Spotify on to my laptop, it only lets me use the option "Play", which is just playing from the beginning of a playli...

  • Regular
  • It used to always do shuffle play on my Windows PC, but now that I've refreshed my PC (restored settings to default) and redownloaded Spotify on to my laptop, it only lets me use the option "Play", w...
  • dinorap1
  • Regular
  • 563 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 563 Views
  • 4 replies
  • 0 likes

Track blocked

Hello, I have one track blocked I cannot play it. I am a Spotify Premium user. Please help!

  • Regular
  • Hello,   I have one track blocked I cannot play it. I am a Spotify Premium user. Please help!
  • blake
  • Community Legend
  • 928 Views
  • 12 replies
  • 0 likes
  • music
  • 928 Views
  • 12 replies
  • 0 likes

changing between mono and stereo

I wonder if spotify:track:2roRUK8ZhBdw0llNaxZhQn is also like this on the actual CD Album. Several times you hear the sound go mono then after several seconds it recovers stereo. I wonder if premium members hear the same and if they are going to like...

  • Regular
  • I wonder if spotify:track:2roRUK8ZhBdw0llNaxZhQn is also like this on the actual CD Album. Several times you hear the sound go mono then after several seconds it recovers stereo. I wonder if premium ...
  • Peter__
  • Community Legend
  • 2890 Views
  • 1 replies
  • 0 likes
  • 2890 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect - network requirements.

I am struggeling to get spotify connect work between wireless "remote" and a wired bluesound Node. What protocols are being used for discovery and connecting. I use a Cisco 800 Series router and the discovery fails between the wired and wireless netw...

  • Casual Listener
  • I am struggeling to get spotify connect work between wireless "remote" and a wired bluesound Node. What protocols are being used for discovery and connecting. I use a Cisco 800 Series router and the ...
  • Peter__
  • Community Legend
  • 16273 Views
  • 5 replies
  • 0 likes
  • Other
  • 16273 Views
  • 5 replies
  • 0 likes

YAMAHA HTR-4066 eqiuvalent RX-V475

I bought this receiver was a sticker on the spotify. But I can not connect with him. I have yet premium trial, and on the smartphone I write "only premium users" Where is the problem?

  • Casual Listener
  • I bought this receiver was a sticker on the spotify. But I can not connect with him. I have yet premium trial, and on the smartphone I write "only premium users" Where is the problem?
  • hagssi
  • Casual Listener
  • 912 Views
  • 2 replies
  • 0 likes
  • 912 Views
  • 2 replies
  • 0 likes

sync is extremely slow on my Nokia Lumia 930

Hello, I've upgraded my Spotify account today to a premium with offline-sync function.Now my problem is, that it takes nearly 2 hours to syncronise one single track on my Nokia Lumia 930 with Windowsphone 8.1. Connection is Wifi (fully connected with...

  • Casual Listener
  • Hello,   I've upgraded my Spotify account today to a premium with offline-sync function. Now my problem is, that it takes nearly 2 hours to syncronise one single track on my Nokia Lumia 930...
  • MichaelW
  • Community Legend
  • 881 Views
  • 3 replies
  • 1 likes
  • WP 8
  • 881 Views
  • 3 replies
  • 1 likes

Help with Play Queue Windows Phone App (Need more tracks added, preferably whole playlist)

I have just started using premium on the windows phone app, I want to use it in the car running behind the sat nav on long journies, so want to use my very long playlists for these However it appears that the play queue only picks up parts of these p...

  • Casual Listener
  • I have just started using premium on the windows phone app, I want to use it in the car running behind the sat nav on long journies, so want to use my very long playlists for these However it app...
  • ChrisKram
  • Casual Listener
  • 468 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 468 Views
  • 1 replies
  • 0 likes

Re: [iOS] [iPad] Search Doesn't Return All Results

http://www.omgubuntu.co.uk/2013/01/how-to-install-spotify-in-ubuntu-12-04-12-10 Using instructions for Ubuntu 12.04, 14.04 were working installing spotify, But crashes, search does not return results, sometimes have to kill spotify to close and open ...

  • Newbie
  • http://www.omgubuntu.co.uk/2013/01/how-to-install-spotify-in-ubuntu-12-04-12-10   Using instructions for Ubuntu 12.04, 14.04 were working installing spotify,   But crashes, search d...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Solved!! Various Questions from Newbie

1. Is chosing "high quality" streaming account or device specific? In other words, if I chose it on my PC will it automatically apply to my iPhone or do I have to select it there too? 2. Is there a way to set a user preference to play only radio vers...

  • Visitor
  • 1.  Is chosing "high quality" streaming account or device specific?  In other words, if I chose it on my PC will it automatically apply to my iPhone or do I have to select it there too? &...
  • Carina
  • Community Legend
  • 735 Views
  • 6 replies
  • 0 likes
  • music
  • 735 Views
  • 6 replies
  • 0 likes

Solved!! Problem beim aktivieren des premium abos

hallo, ich habe folgendes Problem beim versuch dass spotify premium abo zu aktivieren. sobald ich auf "Kauf bestätigen Drücke erhalte ich oben eine Nachricht dort steht "Falsches Kennwort" die zahlungsdaten sind bereits bestätigt und eine lücke zum e...

  • Newbie
  • hallo, ich habe folgendes Problem beim versuch dass spotify premium abo zu aktivieren. sobald ich auf "Kauf bestätigen Drücke erhalte ich oben eine Nachricht dort steht "Falsches Kennwort" die ...
  • Amarro
  • Community Legend
  • 725 Views
  • 2 replies
  • 0 likes
  • Other
  • 725 Views
  • 2 replies
  • 0 likes

Downloading playlists, 3 devices - please introduce a lag before deleting!!!

I think it's a nice improvement that we can finally manage our offline devices ourselves, also I couldn't find the right place to post this as it's strictly not a bug. My gripe: PLEASE introduce a lag before you delete all the files from the device! ...

  • Casual Listener
  • I think it's a nice improvement that we can finally manage our offline devices ourselves, also I couldn't find the right place to post this as it's strictly not a bug.    My gripe: PLEA...
  • user-removed
  • Not applicable
  • 388 Views
  • 1 replies
  • 0 likes
  • Other
  • 388 Views
  • 1 replies
  • 0 likes