Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12981 Views
  • 83 replies
  • 9 likes
  • Other
  • 12981 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20649 Views
  • 9 replies
  • 2 likes
  • Other
  • 20649 Views
  • 9 replies
  • 2 likes

Spotify in a car

Hey, I've subscribed for Premium for one month to test Spotify in my car (Audi A1). I have created a playlist which I've downloaded so the files can be accessed locally. I'm using Bluetooth to connect to my car. However, my car can only find 2 songs....

  • Newbie
  • Hey,   I've subscribed for Premium for one month to test Spotify in my car (Audi A1). I have created a playlist which I've downloaded so the files can be accessed locally. I'm using Bluetoot...
  • Peter__
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

display audio books

Hello @all, is it possible to search/display all spoken books? If I search a specific Author or Book title i find it but I search for a possibility to brows the books... Thx a lot

  • Newbie
  • Hello @all,   is it possible to search/display all spoken books?   If I search a specific Author or Book title i find it but I search for a possibility to brows the books... &nbsp...
  • Peter__
  • Community Legend
  • 1882 Views
  • 1 replies
  • 0 likes
  • 1882 Views
  • 1 replies
  • 0 likes

Now TV remote control

In recent days, every key press on the remote while in the spotify app registers two key presses. Making selecting almost anything a real nightmare. Every time one moves from one letter to the next it skips over the one you want. This behaviour isn't...

  • Music Fan
  • In recent days, every key press on the remote while in the spotify app registers two key presses. Making selecting almost anything a real nightmare. Every time one moves from one letter to the n...
  • Peter__
  • Community Legend
  • 956 Views
  • 1 replies
  • 1 likes
  • Other
  • 956 Views
  • 1 replies
  • 1 likes

Denon CEOL 2 - repeated albums

Hi, I have Denon CEOL 2 (N8). Spotify runs quite good, but I've discovered that there are many repeated albums for one artist. When I go to specific artist albums - for example Alter Bridge, I see repeated albums on list - "Blackbird" is 4 times, "On...

  • Casual Listener
  • Hi,   I have Denon CEOL 2 (N8). Spotify runs quite good, but I've discovered that there are many repeated albums for one artist. When I go to specific  artist albums - for example Alter...
  • Peter__
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • Denon
  • 338 Views
  • 1 replies
  • 0 likes

Sound Quality

I am having trouble with the sound quality. The vocal and instruments are fading in and out and there is a crackling noise every so often.

  • Casual Listener
  • I am having trouble with the sound quality.  The vocal and instruments are fading in and out and there is a crackling noise every so often.
  • Peter__
  • Community Legend
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Samsung TV Unlimited?

Hello Guys, can i use the Spotify Unlimited to hear music on my Samsung Smart TV or will i need a premium account?

  • Newbie
  • Hello Guys,   can i use the Spotify Unlimited to hear music on my Samsung Smart TV or will i need a premium account?
  • Peter__
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Onkyo CR-N755 will not log-in since I updated the Spotify android app.

I had to update the Spotify android app on my tablet and I input a new password as I couldn't remember the old one. Now I can log-in to my mac and my tablet but not the Onkyo. I raised a query with Spotify Support this morning and have heard nothing....

  • Casual Listener
  • I had to update the Spotify android app on my tablet and I input a new password as I couldn't remember the old one. Now I can log-in to my mac and my tablet but not the Onkyo. I raised a query with S...
  • Peter__
  • Community Legend
  • 735 Views
  • 1 replies
  • 0 likes
  • 735 Views
  • 1 replies
  • 0 likes

Can't find a track

Why can't I find Spandau Ballets new track - This is love

  • Newbie
  • Why can't I find Spandau Ballets new track - This is love
  • Peter__
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Other
  • 297 Views
  • 1 replies
  • 0 likes

Tommy Cash USA vs EE

Hi there! Spotify has a little misunderstanding with Tommies. There are two Tommy Cash'es - one country musician from USA, the another one is hip-hop artist from Estonia. But someone has putted second Tommy to first one.

  • Newbie
  • Hi there! Spotify has a little misunderstanding with Tommies. There are two Tommy Cash'es - one country musician from USA, the another one is hip-hop artist from Estonia. But someone has putted sec...
  • Peter__
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 445 Views
  • 1 replies
  • 0 likes

Can't find album even though songs from said album are in the top five?

The title pretty much says it all. If you search for "Face To Face", the band comes up, and you can see in the top five tracks. Songs two, three, and four (Blind, I Won't Lie Down, and Walk The Walk) are listed from their self-titled album. This albu...

  • Casual Listener
  • The title pretty much says it all. If you search for "Face To Face", the band comes up, and you can see in the top five tracks. Songs two, three, and four (Blind, I Won't Lie Down, and Walk The Walk)...
  • Peter__
  • Community Legend
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Windows Phone Update?

This app needs a serious update. It isn't on par with the other mobile OS platforms. I can't even access my library of saved music, only the "stared" playlist that nobody uses anymore. Why hasn't anyone updated this app to carry all the features of t...

  • Newbie
  • This app needs a serious update. It isn't on par with the other mobile OS platforms. I can't even access my library of saved music, only the "stared" playlist that nobody uses anymore. Why hasn't any...
  • Peter__
  • Community Legend
  • 477 Views
  • 1 replies
  • 4 likes
  • 477 Views
  • 1 replies
  • 4 likes

Dynamic playlists

Is there anyway with Spotify, perhaps with something 3rd party, for a dynamic playlist to exist that I would create, that would be of a certain size (x number of songs), that would remove songs that I'd already listened to recently and that would inc...

  • Casual Listener
  • Is there anyway with Spotify, perhaps with something 3rd party, for a dynamic playlist to exist that I would create, that would be of a certain size (x number of songs), that would remove songs that ...
  • Peter__
  • Community Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • Other
  • 629 Views
  • 1 replies
  • 0 likes

Starred songs keep erasing after they have been starred

I have a galaxy S3 and after I star a song a few weeks later it will erase and ill have to go back and 're add the song, this is very irritating and im thinking of reconsidering my service, I never had this craps happen with any other app, plz help i...

  • Newbie
  • I have a galaxy S3 and after I star a song a few weeks later it will erase and ill have to go back and 're add the song, this is very irritating and im thinking of reconsidering my service, I never ...
  • Peter__
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Windows Phone

Hello, I have been a Spotify Premium user for a long time now. I recently upgraded my phone from Iphone to a new Windows Phone and I am loving it but I am so disappointed in the Windows Spotify App. Why are you letting this go without fixing it. I ha...

  • Casual Listener
  • Hello, I have been a Spotify Premium user for a long time now. I recently upgraded my phone from Iphone to a new Windows Phone and I am loving it but I am so disappointed in the Windows Spotify App...
  • Peter__
  • Community Legend
  • 679 Views
  • 4 replies
  • 1 likes
  • music
    Samsung
  • 679 Views
  • 4 replies
  • 1 likes

Consistent playlist search-ability across all devices

I have not always being able to find the "Spotify Picks" from the emails easily on my iphone. I type in the exact title the newsletter lists, and 9 out of 10 times the playlist does not come up and I have difficulty finding it. I am not sure what the...

  • Casual Listener
  • I have not always being able to find the "Spotify Picks" from the emails easily on my iphone. I type in the exact title the newsletter lists, and 9 out of 10 times the playlist does not come up and ...
  • Peter__
  • Community Legend
  • 846 Views
  • 2 replies
  • 0 likes
  • Browse
    iphone
    newsletter
    Search
  • 846 Views
  • 2 replies
  • 0 likes

Returning to spotify home screen

Hi! i have now had 3 different windows phone with the same bug so i thought id report it. (2xLumea 930 and 1xHTC 8x) This bug always present itself after i pick up the phone and turn on the screen. It does not matter i spotify was in the foreground o...

  • Newbie
  • Hi!   i have now had 3 different windows phone with the same bug so i thought id report it. (2xLumea 930 and 1xHTC 8x)   This bug always present itself after i pick up the phone a...
  • Peter__
  • Community Legend
  • 1310 Views
  • 1 replies
  • 2 likes
  • WP 8
  • 1310 Views
  • 1 replies
  • 2 likes

Add some Albums

Can you guys add some albums like Ray Js album with "wait a minute" single, Timbaland's album with "Indian Flute" on it, John Cena's You can't see me album and some soundtracks from video games like Need for Speed, madden or nba live?

  • Casual Listener
  • Can you guys add some albums like Ray Js album with "wait a minute" single, Timbaland's album with "Indian Flute" on it, John Cena's You can't see me album and some soundtracks from video games like ...
  • dinomight
  • Spotify Star
  • 611 Views
  • 1 replies
  • 0 likes
  • Android
    Browse
    iOS
    Windows Phone
    Your Music
  • 611 Views
  • 1 replies
  • 0 likes

Chance the Rapper not available, what gives?

Um Pitchfork's #12 album of 2013 nowhere to be found? What's up with this? Come on, support the guy he's rap's best Chance! He's also pretty well known, no idea why his tracks aren't accessible. - Frank

  • Newbie
  • Um Pitchfork's #12 album of 2013 nowhere to be found? What's up with this? Come on, support the guy he's rap's best Chance! He's also pretty well known, no idea why his tracks aren't accessible. &n...
  • 783 Views
  • 0 replies
  • 0 likes
  • Alternative
    Hip Hop
  • 783 Views
  • 0 replies
  • 0 likes