login credentials are invalid

[elbertvandewiel]

I have installed spotify on my sonos interface. And can find my playists and everything. Furthermore I have a premium account.

When trying to play a song via spotify it says -login credentials for spotify are invalid, cannot platy the song-

(translated from dutch)

How can I get my sonos working with spotify.

This link : https://www.spotify.com/fi/account/set-device-password/

gets forwarded to https://www.spotify.com/fi/account/profile/

My account is linked to FB however I have changed my password to login to spotify.

Please help me.

[Peter__]

Hey! Welcome to the community 🙂 

Are you using your Spotify username which should be a string of digits and your password to log in?

Peter

[elbertvandewiel]

no  where can i find the string of numbers? it is not available under profile settings or the links in my first request.

[meahtenoha]

Hi elbertvandewiel - There seems to be some confusion here--you mentioned your account was linked to Facebook. Users that joined via Facebook need to sign in with this 10-digit username.

While your account is linked to Facebook, you signed up with a unique username (elbertvandewiel). Are you definitely signing in with that "elbertvandewiel" username and your Spotify password?

[elbertvandewiel]

Thanks for the fast replies,

I am not sure how I joined spotify anymore because it is a while ago.

But i am definately able to login to spotify using my Username: elbertvandewiel & PW : ******** (loging with spotify credentials)

(using the login via Facebook button also works off course) 

I am able to access all my profile data and play songs on my PC or mobile using Spotify.

However I have added the spotify function in my sonos controller (app) and then it does not play anything. Even though I am able to see my playlists, favourites and everything. Any Ideas how to solve this? Thought that setting up a "devise" pw is the same as having my normal spotify login right?

[Peter__]

Yes it should be. 

Do you get any error messages from sonos or does it just not play anything? 

Peter

[elbertvandewiel]

When trying to play a song via spotify it says -login credentials for spotify are invalid, cannot play the song-

(translated from dutch)

however I am logged in and can find my playlists favourites etc.

[Peter__]

Very strange! 

I know it sounds stupid but can you change your password from your online profile and then use that new password to login? 

Peter

[elbertvandewiel]

Tried it, the sonos interface it does not accept the new password, this is very strange.

I can normally login with the old one.

When I try the new one it does not accept the pw

[Peter__]

I'm going to escalate this to the community staff to look into for you. 😉

Peter

[meahtenoha]

Hi elbertvandewiel - I'm sending you a direct email right now so we can troubleshoot with a couple more steps. 

Keep an eye on your inbox for me. 

[Arjen01]

I encounter the same problem.  (installed spotify on my sonos interface / can find my playists/ have a premium account / but when trying to play a song via spotify it says -login credentials for spotify are invalid, cannot platy the song)

How was this solved?

[ddeorourke]

Can you post the answer to this  problem please, I have this problem with Spotify on SONOS too? Very frustrating!!

[Muppetkopje]

I have the same problem. Sonos says I need to re-authorize my Spotify Account, but this fails. I checked the account and it's still valid. Also does it function normally on my phone.

What do I have to do get access to Spotify on my Sonos system?

Mary 

[Peter__]

---

@Muppetkopje wrote:

I have the same problem. Sonos says I need to re-authorize my Spotify Account, but this fails. I checked the account and it's still valid. Also does it function normally on my phone.

What do I have to do get access to Spotify on my Sonos system?

Mary 

---

Are you logging into Sonos using your Spotify username and password? 

Peter

[mariaisac]

I have se same problem. In the Sonos controller on the Mac I can connect it to Spotify. It displays my playlists etc. But when I click play on a song I get the "Invalid credentials" message (but in swedish - see screenshot). Very frustrating.

[Peter__]

Do you have Spotify Premium @mariaisac ?

Peter

[mariaisac]

Yes. I reauthorized fron the Sonos Mac app, waited 10 minutes and now it works. Maybe a delay before it kicks in?

[Peter__]

Very possible! Glad its working 🙂 

Peter