"Can't connect to spotify. Trying again now..." at home

[Raynorni]

Hi all, I've just installed Firefox and I'm trying to use the web player,

but when I start playing any song, a box appears saying "Can't connect to spotify. Trying again now..."

This stops me from accessing any controls or well... doing anything bar hitting F5,

picking a new song, which is more than a little awkward for listening to music.

The song does play fine throughout, but this happens as soon as I pick a song

Any ideas?

Thanks, Thomas.

[Ox1]

Hello!
Please remove your browser cache and cookies. You can try opening the page in an incognito mode too.
Tell me if it worked, please 😉 Have a great day!

[Raynorni]

OK, trying this, though I don't understand why I would delete cache and cookies on a fresh install.

But no... nope done not a single thing other than requiring a re-login. 😞

Edit: Trying it in a private window also displays the "Can't connect..." message,

so I'm guessing it's nothing to do with cookies or cache?

[iceman166]

im pretty sure this has been going on all throughout spotify. it happened to me for a while, but it just started working yesterday. i don't think you will have it fixed yet because im using a mac and chrome. maybe if you use chrome it would work? also, from when this was happening to me people said to see if my settings said i was in the right country. dont know why but try it. hope this helps

[Raynorni]

I've previously used Chrome but I'm abondoning it due to numerous issues (error 7 CONSTANTLY, thus can't update; memory use; randomly not playing videos/sound)

So I thought I'd use firefox but Spotify is being well... a pain in the arse about it lol

I'll try the country thing.

[zfgary2]

Having the same problem on my Linux Mint 13 Maya machine running Firefox.

Problem does not occur on my Windows 10 machine running Pale Moon browser.

[m3adow]

Same here on Ubuntu 15.10 and Firefox. I'm pretty sure this wasn't happening one or two weeks ago, although I'm not 100% certain.

[Sov]

I've had this problem for months and none of the suggested del cache/reinstall firefox/anything that even spotify support have suggested has worked - i've not been able to play web player for months now. it's just ridiculous