something went wrong while loading your albums (web player)

[Toucam]

I get this error message on the web player every time I click albums since yesterday. It was working fine before. Same thing happens on the artist page. At some point I got a 502 bad gateway error while trying to connect to the web player, but that happened only once.
I've already tried clearing my firefox cache, using incognito mode, and tried it on a different browser (chrome), even on a different computer in my house, all to no avail.
I can access the albums fine on my phone, and on the desktop app (that I installed for troubleshooting purposes), but I use the web player primarily and would prefer to keep it that way.

[Toucam]

here are screenshots of the errors

[absohudson]

Yep, me too. I've tried all of the above but to no avail.

I used the web player all day at work - I can't use anything else due to restrictions. This happened for me from 12 Dec 2022.

Please can someone have a look at this?

[OscarDC]

Hey folks,

Thank you for reaching out to the Community and welcome.

To continue investigating this case, would you mind checking if it happens using the desktop app as well?

Also, could you confirm if you're using a VPN when this happens? If so, could you turn it off to see if it makes any difference?

We'll be on the lookout.

[Toucam]

Hello,

as stated in my original post, the issue does not occur on the desktop app, only on the web player (which is my main way of using spotify, I only installed the desktop app for troubleshooting).

I am not using any VPN.

Is there any other technical data I could provide to help with the debugging process?

Thank you,

[NathanielLevin]

Exact same issue happened to me this week as well. Albums won't load on any web browser (on my work pc as well as home). At least the player still works, but it kinda sucks having to go manually type in all the albums I want to queue up. 

[MihailY]

Hey folks,

Thanks for getting back to us.

We've tested this on our end, but were unable to reproduce the issue. Can you please check your hosts for any lines containing Spotify? Here's a guide for Windows and Mac users. 

Also, it would be very helpful if you could try connecting your PCs to a different internet connection (e.g. a hotspot on your phone), so we can narrow down the possible cause.

Keep us posted.

[Toucam]

well I'm not sure what happened but everything is back to normal on my end, all the links are working properly today. I'll let the others that were experiencing the same issue pitch in to see if it's fixed for them too.

[NathanielLevin]

Hey, so everything started working normally for me again on 12/15 as well. 

In case the info helps for future debugging:

1. There aren't any spotify/fastly addresses in that (windows) host file on either of my machines.

2. Both machines had identical issues on different networks (both wired). 1 of which was using a vpn. 

[Alex]

Hi folks,

Thanks for the posts.

Glad to hear everything is working again 🙂

@NathanielLevin, we've passed this feedback on to our tech teams.

Cheers.