why are the ads crashing my spotify?

[Bee15]

whenever i play my playlist, the ads as usual show up but they play no audio and after they finish playing they freeze and cause me to reload my spotify but then it will only just happen again.

[Elena · Accepted solution]

Hey there,

Thanks for coming to the Community.

Could you share more information on the affected device? We'd like to know the brand/model and the operating system.

Do you have an ad-blocker installed on your device? If so, try turning it off.

Does the issue occur with different network connections or a different Spotify account?

A clean reinstall of the app in the meantime can also resolve most of the issues. Here is how to do one. 

Keep us posted,

Cheers.