Fake Reviews

[cpsychic]

Hello!

Not sure anyone else has had this issue, would love any assistance if possible. I've had someone email me saying they are actively leaving 1-star reviews to destroy my podcast. Originally this was Sept 19th, and I left it thinking they might be struggling with their own mental health concerns. I don't know this person they are not my client nor have I had any person contact with them, but then they have emailed me again, and have shown me how they are actively leaving fake 1-star reviews and how it is dragging down my podcast ratings. 

I've even had my clients reach out to me concerned as they listen to my podcast frequently and love it and they are seeing the ratings drop so quickly especially because before Sept 19th my podcast was rated above 4.5 and now in less than a month it is 3.3. 

I have the emails where this person is taking credit for this work of trying to bring down my reviews ratings and they tell me they will continue to do so. I've contacted Spotify for 2 hours in Chat about this and through various emails to support. Everyone is saying there's nothing that can be done? 

I just find it strange that a company of this size doesn't have a system in place to review ratings left, maybe see if they are being left by the same IP address or provide any solutions on this at all.

Anyone else had this issue?