Can´t add a familiar to my premium familiar plan

[cgvs96214]

Why I can´t add to my sister to my premium familiar plan? Whe she accept the link invitation she has to write the address and she write correct but she still can´t. HELP!

[osornios]

Hey @cgvs96214,

If you're the Family Admin, send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let her accept the invite logged in with her own username in the app and in the website. He should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly.

Hope it helps. 🙂