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Cannot invite family members after upgrading to premium for family

Cannot invite family members after upgrading to premium for family

I am having issues accessing the "invite family" page. I understand that it is on the left hand toolbar under account overview. Everytime i open up that window it leaves me with a blank page. has anyone experienced this before, and if so how was it rectified?

 

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4 Replies

Hey @wyatthaven,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

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I have the same problem,have tried inkognito and it still doesn´t work  

I changed my browser to Google Chrome , after that it worked. 

Also same issue, changed browser to Edge from IE, then it works.

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