Cannot upgrade to Family Premium

[DannyJPDX]

My Question or Issue

I have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. Try again, or use a different payment method". The card is fine and has been used frequently recently. But I tried another (valid) card and got the same message. Then I opened a second account and tried again, same message. My wife opened an account and got the same message. Why won't Spotify take my money?

[Billy-J]

Hey @DannyJPDX, thanks for reaching out to the Community!

I'm sorry to hear this.

I'll take a look at this, and get back to you shortly.

Thanks for your patience 🙂 

[Billy-J]

Hey @DannyJPDX,

Thanks for your patience 🙂

In this case, I'd recommend following all troubleshooting steps here.

I hope this helps 🙂