Facebook login & adding family member

[tony57]

I have had Spotify Premium for years and login through facebook.  Today I added family membership and increased my subscription.  I invited my daughter who lives at the same address to join.  She got an invitation email but the link she was sent does not take her to the page that the online instructions specify.  How does she log in?

[osornios]

Hey @tony57,

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to pick a Spotify username / password. Using Facebook will not let you do that.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let them accept the invite logged in with his own username in the app and in the website. They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly.

Hope it helps. 🙂

[tony57]

Thanks - that works. One other small point is that at some point it will tell you that the new family member needs to be in the same country (?!?!). This is because it defaults to USA as home country, but once you fix that you're there.

[osornios]

You're welcome. Glad I was able to help. Interesting detail you mention to keep an eye for.