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Family disconnect?

Family disconnect?

Hello, i had a problem about 30 minutes ago. My family premium account decided not to work anymore. I really don't know why! now i've been downgraded to spotify free and i'm pretty sad. can someone tell me why? 

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1 Reply

Hi @paulbrook!

 

Welcome to the Spotify Community.

 

We're afraid that this might be related with your last payment. Let's try updating your payment details here.

 

We'd recommend you get in touch with us via this contact formYou can also find us on Facebook or Twitter. We'll see what happened with your renewal.

 

Give us a shout, we'll be happy to help.

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