Family joining problem

[Darlingmac]

Spotify won't let my husband join family premium with the link I sent him, it says can't join coz not in same country, however we live at the same address & my sons were able to join no problem with their link..help

[Bittencourt]

Hi @Darlingmac! Welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[SushiFrito]

I can't send a message by online form. I received a message 'Connection unavailable'

[Bittencourt]

Oi @SushiFrito, tudo bom?

Acredito que pelo seu nome de usuário você seja brasileiro, certo? 🙂

Então, sugiro que tente com outros navegadores do seu computador. O link está correto:

https://support.spotify.com/contact-spotify-support/

Me avise depois se conseguiu, ok?