Family plan address verification

[crialmon]

I had 7 days ending today to verify my address for family plan premium, but I was out from home… now I am not able to verify and my account is set to free. Please help! 

[Maxim]

Hey @crialmon,

Thanks for coming to the Community.

You can ask the owner of the plan to send you a new invite. If you receive an error message when trying to accept the invite, please share the exact one here. 🙂

Let me know how it goes!

[crialmon]

Hi! I received the new invitation but it was rejected. I attach the exact message (in spanish)

[Maxim · Accepted solution]

Hey @crialmon,

Thanks for the screenshot 🙂

In that case, I recommend reaching out to Support so that they can check if there's anything that can be done about this: https://www.spotify.com/about-us/contact/.

Hope this helps!

[crialmon]

Thank you!!!

[wolffhelm]

I am the manager of a Family account, my wife wasn't able to find her email to confirm our address and it was kicked out from the Family group, I tried to resend her the invitation but it's says that she cannot join to the Spotify Family Plan until to 12 months??! 

Plan

Premium Premium

Country

Mexico

Device

Samsung S21 Ultra

Operating System

Android

My Question or Issue

[ABMullen]

My husband and 4 children are in same situation. I'm now the only one in the plan. The email went into their spam. 

[wolffhelm]

I was planning to renew but with this I don't see another option to change to another platform to be honest.

[#9]

my sister received an email saying that I should confirm my address, but she was not notified and now I have been removed from the family plan

[down4keeps]

We’re on a 2 week summer vacation on the opposite coast and this is currently happening to our family members - literally the worst time for everyone to be losing access to our family plan and the nail in the coffin for using Spotify at all anymore. I have a so many other ways to verify we live at the same address than an impromptu 7-day window during prime travel season to be geo located or kicked off after over a decade of loyalty. Bye, Spotify.

[lorifreeman]

We have premium family plan. She was recently logged out by the app. When she logged back in she was set to a new plan which the system interprets as a new plan.  She is now receiving an message she can't join our family plan for 12 months. We are stuck in a loop! This is so frustrating, and there seems to be no way to add her back in or to receive help from Spotify. Help?

[ti15]

What a joke this is from Spotify.... no time given. You have literally one week notice. Lol 

By the way, family is family. What if my family lives at another address in the same country or in another country? According to Spotify, that does not count as family. LOL. What a shame.