Family plan asked me for address the same as family member. Have entered and says that it’s not the.

[Weller1954]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Lyubka]

Hey @Weller1954,

Thank you for reaching out here in the Community.

Based on what you've described, you're trying to join a family plan, so as a first step we'd recommend that you make sure that the country set on your account matches the one on the plan manager's account. You can double check that on the account page. Keep in mind that Premium Family  is a discounted plan for people, who live together at the same address. If you live together - you should be able to join the plan. 

Once you've checked your country, we'd suggest that you ask the owner of the plan to send you the invitation link again. However, this time, make sure that you are accepting it on a different device. Don't forget to compare the address to the one that the plan owner entered.

Tip: We usually advise using an incognito window when accepting the invite as it doesn't keep that info saved.

Here you can find more information about address verification for Family Plan as well.

If the above is not the case, feel free to elaborate more on your issue, so we can get a better understanding and advise you further.

Hope this helps. If you need anything else, the Community is here for you.