Family says address could not be verified

[razorwind]

So, I live with my SO and a cousin.

We signed up for Spotify Family, entered our addresses as specified. Everything worked without any problems for about 2 weeks.

Out of nowhere, my counsins' and my own account were not premmium anymore (my SO made the invitations). I repeat: we live under the same roof, we definitely wrote the same address. 

The only thing I can think of is that one of us might be abbreviated something, like "Str." instead of "Straße" - that's German for "street"-, but that would still be non-sense since the address as a whole is still the same.

I'm kinda **bleep** at how I cannot enjoy premmium benefits even having paid for it and being under the requirements for the Family Premmium membership.

[Maxim · Accepted solution]

Hey @razorwind,

I'd recommend that you and your cousin reach out to Support so this can be looked into 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
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