Got kicked out of Spotify-Family, even though I live at the same adress

[notfkimsure]

Plan

Family

Country

 Germany

Device

Desktop, Iphone

Operating System

iOS, Win10

My Question or Issue

Sooo..
My mates and I created a spotfiy family account and now one of my flatmates and myself got kicked out of the account and we dont know why.

We live at the exact same adress but I travel a lot for work and my flatmate studies in another close by city. We still live at the same adress so we are not sure why we got kicked out.

Can someone help us?

[OneByBoo]

Hey there @notfkimsure!

Sorry to hear your having this issue.

Sometimes information initialy given to Spotify don’t match the ones updated in the system.

The data might be incorrect, incomplete or outdated, hence the removal of some users.

Please try and have the admin sending messege through incognito web page.

Waiting on your update 😃

[notfkimsure]

Thanks for answering!

Everytime I try to accept an invitation, it says there was a problem. Everything worked fine for 3 months. It seems like my flatmate and I are blocked or something similar.

I will try to send it with incognito and hope that works. I will report back if that worked.

thanks!

[OneByBoo]

Thanks for the quick update !
I think the incognito web page will do the trick.

Let me know how it goes 😃

[notfkimsure]

sorry, we are just talking about the browsers own incognito mode? 

[OneByBoo]

Hey there!

For now this is a good trick that might work.
If this doesn't help i'll do my best to help in other ways.

Waiting on your update=)

[notfkimsure]

Allright, thanks for now 🙂

[notfkimsure]

 dSadly that didnt work. 

It says: You cannot join this Family Subscription.

I think the problem is that it already worked for a couple of month.

Man this is a bummer 😞

[Bittencourt · Accepted solution]

Hey @notfkimsure,

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is reaching Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Hope this is more helpful!

[notfkimsure]

I dont own twitter or facebook but I will contact them over a friends account. Thank you!

[Bittencourt]

Ok @notfkimsure, please do it and let us know if it works 🙂

[notfkimsure]

I will, thank you very much!

[notfkimsure]

I wrote them on Facebook and they solved the issue! Thank you very much for the link!

[Bittencourt]

Oh, that was fast!

I'm glad it's now solved, enjoy!! 🙂