Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I can't add a family member.

I can't add a family member.

It always says: You need to live at the same address.
Reply
1 Reply

Hi @David2020,

 

Thanks for reaching out to the Community. 

 

We recommend checking the address registered in the plan through this link (plan owner). 

 

Once this info is confirmed, we suggest sending the invitation again and accept it by the user through a PC/laptop and an incognito window. 

 

Just make sure the address registered in the invitation is exactly the same.

 

Let us know how it goes. 

AndresMModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

Suggested posts